| CAS-385127-C0W6Y1 |
Starwood API |
Enhancement |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 22, 2021 |
February 11, 2022 |
| CAS-385594-G1N8Q0 |
Schulte Automation removals |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(3) Low |
February 1, 2022 |
February 14, 2022 |
| CAS-385425-Q6G9D0 |
aimbridge data issue |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 9, 2022 |
February 14, 2022 |
| CAS-385410-L9Q3R3 |
Possible duplicate accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 9, 2022 |
February 14, 2022 |
| CAS-385603-S3S0T7 |
Looks like the cube has not processed since yesterday |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 11, 2022 |
February 11, 2022 |
| CAS-385614-W0P5P0 |
Newport datafile processed successfully, but new missing some data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 16, 2022 |
| CAS-385617-N4D5J0 |
Aimbridge Datafile processed successfully, but |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 14, 2022 |
| CAS-385618-J7X6Y8 |
Raymond Datafile processed successfully, but new accounts did not get added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2022 |
February 14, 2022 |
| CAS-385619-T5X9S8 |
LBA Accounts continually being created and mapped to specific department, but look like duplicates |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 24, 2022 |
| CAS-385620-T0S3H3 |
Raymond Mapping changed departments |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 16, 2022 |
| CAS-385621-R1Y6Z8 |
New accounts created and mapped, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 15, 2022 |
| CAS-385630-K1X5G7 |
Hersha Hilton Daytona Accounts not pulled in from datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2022 |
February 16, 2022 |
| CAS-385632-Q6Q9T7 |
Newport duplicate accounts being repeatedly generated and mapped to old department |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 17, 2022 |
February 24, 2022 |
| CAS-385636-S2X1M3 |
Please keep the cube refreshing as frequently as possible |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 16, 2022 |
February 22, 2022 |
| CAS-385638-V5N3X4 |
Hersha Hilton Daytona Datafile processed without pulling in all rows from datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 17, 2022 |
February 17, 2022 |
| CAS-385640-Q3P0Z7 |
Files can’t be processed due to invalid number format (scientific notation.) |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 17, 2022 |
February 17, 2022 |
| CAS-385604-G8R7Q5 |
New Summary Object Measures |
Enhancement |
Issue Solved |
sshan@starwood.com |
(2) Normal |
January 15, 2022 |
February 11, 2022 |
| CAS-385646-W1M9D1 |
Add Version Period 2016-12 to Output Process Log Version Period Selection drop down |
Permissions Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 18, 2022 |
February 18, 2022 |
| CAS-385647-S1G8C7 |
Please reprocess datafile Starwood DABDH Hersha PL Actual 2016-12.csv to correct custom account values |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 18, 2022 |
February 22, 2022 |
| CAS-385648-S1V9K9 |
HBIS Standard Highgate Files processed successfully, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 19, 2022 |
February 21, 2022 |
| CAS-385649-W7R1K3 |
Please refresh the cube |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 18, 2022 |
February 21, 2022 |
| CAS-385671-R5F5T9 |
Update Highgate Mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 22, 2022 |
February 22, 2022 |
| CAS-385672-B5K7J1 |
Davidson Duplicate accounts being generated |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 22, 2022 |
March 14, 2022 |
| CAS-385678-L3S4K3 |
Highgate HBIS Upload format datafiles processed successfully, but erroneous data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 23, 2022 |
February 23, 2022 |
| CAS-385679-B3S9M8 |
New user – HotelBIS Demo |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 24, 2022 |
February 23, 2022 |
| CAS-385682-B0F7S8 |
Reprocess Highgate HotelBIS Standard files |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 23, 2022 |
February 23, 2022 |
| CAS-385685-V1J3C2 |
Mapping removed when I changed Operating Unit name |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 28, 2022 |
February 24, 2022 |
| CAS-385689-K7X2X6 |
Innventures HBIS Standard datafile processed successfully but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 24, 2022 |
February 24, 2022 |
| CAS-385708-R0S7L4 |
Mckibbon mapping – apply mapping to newly added hotels |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 25, 2022 |
February 25, 2022 |
| CAS-385709-C9H4J5 |
Yotel Duplicate ATransIDs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 25, 2022 |
March 1, 2022 |
| CAS-385711-W4L3S8 |
Reprocessing Hersha Hilton Daytona Datafile, remove/add automation values |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 25, 2022 |
February 25, 2022 |
| CAS-385728-Q6Y0K4 |
New Starwood users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 2, 2022 |
February 28, 2022 |
| CAS-385735-F7Y0H9 |
Several HBIS Standard datafiles with McKibbon data have loaded successfully, but there is still no data |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 26, 2022 |
March 1, 2022 |
| CAS-385738-R2C2R3 |
Reprocess Hersha AC KC/Hyatt Place Datafiles so ZZ9999000 – FF&E account is populated |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 26, 2022 |
March 27, 2022 |
| CAS-385760-C3Z5L9 |
McKibbon HBIS Standard Datafiles processed successfully, but new accounts not added to table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 28, 2022 |
March 1, 2022 |
| CAS-385765-F6N5V5 |
McKibbon HBIS standard upload files, still missing a few new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 1, 2022 |
March 14, 2022 |
| CAS-385779-K3K3Q7 |
Marriott Old Town data missing from one account |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 7, 2022 |
March 16, 2022 |
| CAS-385786-T1N4Y0 |
Newport HotelBIS standard upload processed successfully, but new account not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 4, 2022 |
March 4, 2022 |
| CAS-385792-P7V4P0 |
Raymond HotelBIS Standard datafile loaded successfully but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 4, 2022 |
March 4, 2022 |
| CAS-385796-F0T2K2 |
Melia Datafiles processed, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 7, 2022 |
March 7, 2022 |
| CAS-385797-W0W4K0 |
Melia Datafiles processed, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 7, 2022 |
March 5, 2022 |
| CAS-385806-S4Y5S8 |
McKibbon HBIS Standard Datafile processed successfully, but now account not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 7, 2022 |
March 7, 2022 |
| CAS-386158-F2X6D9 |
Melia datafile processed successfully, but automated account values not populated |
Processing Issue |
Issue Solved |
drew.r.wallace@gmail.com |
(2) Normal |
March 11, 2022 |
March 14, 2022 |
| CAS-386157-V3R1S3 |
DeVere Datafile processed for new Operating Unit, but new accounts need to be added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 14, 2022 |
March 15, 2022 |
| CAS-386156-B4G5N7 |
Axiom HBIS Standard Datafile processed and accounts added, but missing data |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 14, 2022 |
March 14, 2022 |
| CAS-386147-P3Z1J6 |
Marriott datafile loaded and processed, but Summary Measures not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 14, 2022 |
March 15, 2022 |
| CAS-386160-Y2Y6S7 |
LBA Datafile processed successuflly, but new account missing from account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 15, 2022 |
March 14, 2022 |
| CAS-386167-D5W7W0 |
Department Mapping Process creating duplicate accounts in different departments |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 17, 2022 |
April 20, 2022 |
| CAS-386169-Y9H8K2 |
Merit Marriott Datafile processed successfully but extra values showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 17, 2022 |
March 17, 2022 |
| CAS-386176-H4S0M7 |
File process log connector issue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 21, 2022 |
July 20, 2022 |
| CAS-386177-S8H7S1 |
Davidson |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 18, 2022 |
March 18, 2022 |
| CAS-386178-N2J6V0 |
LBA Datafile processed successuflly, but new account missing from account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 18, 2022 |
March 18, 2022 |
| CAS-386189-N1N0H6 |
Disable user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 19, 2022 |
March 18, 2022 |
| CAS-386188-L1R5G4 |
Hilton datafile loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 19, 2022 |
March 18, 2022 |
| CAS-386211-T7L8F6 |
Several HBIS Standard McKibbon datafiles not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 23, 2022 |
March 23, 2022 |
| CAS-386212-W4S0K7 |
Getting Production Data Sync emails, but not the Production Cube has Processed emails |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 22, 2022 |
March 23, 2022 |
| CAS-386224-X2L3G3 |
Deleting and reloading Hersha file, need auto populated account to be reset |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 24, 2022 |
March 23, 2022 |
| CAS-386225-Q1F3Z3 |
SH Group Account/Department not loading properly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 24, 2022 |
March 23, 2022 |
| CAS-386262-S9Y5D9 |
Hersha Connector automation |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 28, 2022 |
March 29, 2022 |
| CAS-386261-V2R8V6 |
Some Accounts/data not showing up in outputs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 28, 2022 |
March 29, 2022 |
| CAS-386260-C9V8S9 |
Files in documents section not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 27, 2022 |
March 29, 2022 |
| CAS-386263-T4T8N8 |
Highgate HBIS upload file not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 29, 2022 |
March 29, 2022 |
| CAS-386279-X1T8K5 |
Mapping Update for New Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 31, 2022 |
March 30, 2022 |
| CAS-386291-D0V8B0 |
Please use the attached to complete the mapping of the listed accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 2, 2022 |
April 1, 2022 |
| CAS-386293-X1S8N3 |
Mapping outstanding McKibbon Accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 1, 2022 |
April 1, 2022 |
| CAS-386295-L0S9T0 |
Double Check/correct mapping for 232-Apple and HISJX-Apple to remove duplicate/erroneous department assignments |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 2, 2022 |
April 18, 2022 |
| CAS-386294-B6P9X6 |
Create new accounts and apply mapping for new operating units |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 1, 2022 |
| CAS-386304-Q6Z5N2 |
Apply Mapping to new Operating Unit – Hilton San Diego Gas Lamp |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 4, 2022 |
| CAS-386305-Q6P4R5 |
Apply Mapping to new Operating Unit – Hyatt Regency San Francisco |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 4, 2022 |
| CAS-386306-M2R2D2 |
Cube Updating? |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 2, 2022 |
April 4, 2022 |
| CAS-386315-V5N4B9 |
Please Update Mapping for two McKibbon Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 4, 2022 |
| CAS-386316-H3L0V8 |
Update Raymond RES Rogers [RAY] Mapping with the attached |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 4, 2022 |
| CAS-386325-K7V5G6 |
Add new users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 6, 2022 |
April 7, 2022 |
| CAS-386329-G7X6X6 |
Update mapping for new Marriott Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 7, 2022 |
April 7, 2022 |
| CAS-386331-B1V8R3 |
Don’t have access to Sunstone portal |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 8, 2022 |
April 7, 2022 |
| CAS-386374-W8C6X3 |
Update mapping for NCG, Texas Western, Highgate, and McKibbon |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 15, 2022 |
April 14, 2022 |
| CAS-386401-N8Z7F3 |
Please check processing queue and make sure all files are processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 15, 2022 |
April 15, 2022 |
| CAS-386415-G1R6K3 |
Summary Object non populating for Version Period 2022-03 |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 17, 2022 |
April 18, 2022 |
| CAS-386414-C6Z9J7 |
CAS-386295-L0S9T0 can be resolved. |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 19, 2022 |
April 18, 2022 |
| CAS-386417-W7N6K8 |
Actual POR & PAR from Financial Object not populating for Hyatt Regency SFO |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 18, 2022 |
April 18, 2022 |
| CAS-386416-Z5W0X6 |
New accounts not added to Demo hotels |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 20, 2022 |
April 6, 2023 |
| CAS-386426-T4P6D0 |
Missing Axiom 2022 Budget Data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 19, 2022 |
April 18, 2022 |
| CAS-386434-D9C4G8 |
Please update the cube ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 20, 2022 |
April 20, 2022 |
| CAS-386436-H4X6W1 |
Recent datafiles not showing up in outputs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 20, 2022 |
April 21, 2022 |
| CAS-386438-M1Q8T2 |
Files processed successfully and accounts in account table, but some data not showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 21, 2022 |
April 25, 2022 |
| CAS-386439-B7F5Q3 |
HBIS Standard Highgate Datafiles process, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 21, 2022 |
April 22, 2022 |
| CAS-386441-B0D3B7 |
Hersha Connector Automation – ZZ9999000 – FF&E Contribution Account issue |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 22, 2022 |
April 27, 2022 |
| CAS-386444-B1R9M1 |
Missing accounts/values showing up, but only partially |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 23, 2022 |
April 25, 2022 |
| CAS-386446-F0Q6S6 |
Ticket Number: CAS-386438-M1Q8T2 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 27, 2022 |
April 25, 2022 |
| CAS-386447-W4G5Q0 |
Ticket Number: CAS-386444-B1R9M1 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 27, 2022 |
April 25, 2022 |
| CAS-386448-R3W4H1 |
Please add/adjust the mapping for the attached accounts/operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 25, 2022 |
May 6, 2022 |
| CAS-386455-F2T7Z4 |
Datafiles processed successfully, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 27, 2022 |
April 27, 2022 |
| CAS-386457-B5D4G5 |
Add/Remove Users to Demo 1 |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 29, 2022 |
April 28, 2022 |
| CAS-386458-M3N1S7 |
Specific McKibbon account not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 28, 2022 |
April 28, 2022 |
| CAS-386459-X3K6T2 |
Specific Newport Account not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 28, 2022 |
April 28, 2022 |
| CAS-386462-Q3T8G3 |
Cont’ Specific Newport Accounts not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 28, 2022 |
April 28, 2022 |
| CAS-386463-F7N8Z5 |
Hotels assigned to multiple owners not showing up |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
June 7, 2022 |
| CAS-386466-P5D6P5 |
McKibbon HBIS Standard Datafile processed successfully, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 28, 2022 |
April 29, 2022 |
| CAS-386468-Q7K8Q2 |
Raymond Accounts in table, but not values not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 2, 2022 |
April 29, 2022 |
| CAS-386473-N4N5N4 |
Newport Accounts in Account table, but values not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 2, 2022 |
April 29, 2022 |
| CAS-386474-V9K0R4 |
Add new accounts for Axiom Budget Upload |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 29, 2022 |
April 29, 2022 |
| CAS-386480-P6L9Q8 |
Please confirm specific Raymond accounts from specific datafile are processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 29, 2022 |
April 30, 2022 |
| CAS-386479-F1R2T8 |
Please confirm Newport HBIS Upload file processed and records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 29, 2022 |
April 30, 2022 |
| CAS-386494-S9B2Z5 |
Apply mapping to new operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 3, 2022 |
May 6, 2022 |
| CAS-386498-L5H1P2 |
Please make sure all records from recent datafiles are loaded |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 4, 2022 |
May 6, 2022 |
| CAS-386501-Y6Z7J2 |
System Refresh and Demo tomorrow |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 4, 2022 |
May 6, 2022 |
| CAS-386505-G3B1G3 |
Partial Data Refresh |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 5, 2022 |
May 9, 2022 |
| CAS-386506-B4K4S6 |
Axiom Data Discrepancy for 2022 Budget |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 5, 2022 |
May 9, 2022 |
| CAS-386508-D4F7Z3 |
Axiom 2022-3 RESI Datafile, new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
May 9, 2022 |
| CAS-386509-S0Y6R7 |
Axiom 2022-3 DRAG datafile missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 6, 2022 |
May 9, 2022 |
| CAS-386528-V5X1X9 |
HBIS Standard Axiom datafile processed successfully, but new accounts not added to table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 9, 2022 |
May 10, 2022 |
| CAS-386529-B8P3J8 |
Please refresh Axiom, Melia, and HBIS connector data |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 9, 2022 |
May 10, 2022 |
| CAS-386530-D6Q7F7 |
Please refresh the below account |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 9, 2022 |
May 10, 2022 |
| CAS-386531-G5J6R4 |
Update Four Seasons Napa mapping |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 13, 2022 |
May 11, 2022 |
| CAS-386533-Q7C2R0 |
Sunstone User missing some dimensional items in excel |
Report Rendering |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 12, 2022 |
May 13, 2022 |
| CAS-386536-C9G0P1 |
Process updates for Specific Connectors |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 12, 2022 |
May 13, 2022 |
| CAS-386540-B3B4P4 |
At least one new account didn’t get added to account table from recent Marriott file |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 13, 2022 |
May 13, 2022 |
| CAS-386541-C4X9W1 |
Please do a partial refresh for Marriott Connector; four Merit owned hotels |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 13, 2022 |
May 13, 2022 |
| CAS-386554-V8Q2M6 |
Add new Sunstone User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 18, 2022 |
May 17, 2022 |
| CAS-386553-D1C3F5 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 17, 2022 |
June 7, 2022 |
| CAS-386555-D4P1X9 |
Aimbridge Datafile processed successfully, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 17, 2022 |
May 19, 2022 |
| CAS-386556-S3P8V5 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 17, 2022 |
May 16, 2022 |
| CAS-386559-C4W2V5 |
Newport HBIS Upload 2019-12 and 2020-12 loaded, but some data missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 18, 2022 |
May 19, 2022 |
| CAS-386558-S5Y7V0 |
Datafile Flynn-Apple HISJX Newport FFE HBIS Upload Actual 2021-12 not all values showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 17, 2022 |
May 19, 2022 |
| CAS-386557-V2K7C2 |
Raymond HBIS Standard FFE Datafiles processed, but only partial data showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 17, 2022 |
May 19, 2022 |
| CAS-386563-C5S2L6 |
Deactivate Starwood user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 20, 2022 |
May 17, 2022 |
| CAS-386572-P9M8W1 |
Please process cube and/or connectors and newly added datafiles, ensure all new accounts are added |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 18, 2022 |
May 19, 2022 |
| CAS-386573-G5C0C9 |
Deactivate HotelBIS admin user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
May 19, 2022 |
| CAS-386578-G3S9W1 |
Add new sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 20, 2022 |
May 20, 2022 |
| CAS-386577-B2J6P1 |
Four Seasons NVC 2022 Budget Datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
June 7, 2022 |
| CAS-386580-G0K2B4 |
HISJX HBIS Standard 2022-4 file processed, but not showing all data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386579-W4F2K4 |
NCG HotelBIS Standard Datafile processed, but one records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386581-J2F5H5 |
Four Flynn Aimbridge HBIS Standard files loaded, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386585-H9Y1S9 |
Davidson datafile processed successfully, but values from one records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386584-Z8B3D6 |
Davidson datafile processed successfully, but values from somerecords not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386583-Y2Y9C0 |
Davidson datafiles processed, but records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386582-X2V2H1 |
McKibbon HBIS Standard files processed successfully, but some records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386591-Y1S3K6 |
Aimbridge HBIS Standard files loaded, but some accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 22, 2022 |
May 21, 2022 |
| CAS-386597-Z4J5N3 |
Delete/ Add datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
May 22, 2022 |
| CAS-386598-G6D8G6 |
Summary Object – Financial Object discrepancies |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
May 23, 2022 |
| CAS-386599-P7B7R2 |
Adjust mapping for specific Davidson account |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
May 22, 2022 |
| CAS-386608-S0R2H2 |
After new dashboards are added to Demo 3, add new user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 24, 2022 |
May 23, 2022 |
| CAS-386617-Y6R1L2 |
Please process cube so all files in the delete file queue are removed |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
May 24, 2022 |
| CAS-386618-W2P5P3 |
Please reprocess cube so all new HBIS standard files are loaded |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
June 7, 2022 |
| CAS-386621-K5C7M8 |
Remap specific McKibbon Account |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 25, 2022 |
June 7, 2022 |
| CAS-386627-N8T6F0 |
McKibbon HBIS Standard new accounts, records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
June 7, 2022 |
| CAS-386639-D6P8X0 |
McKibbon HBIS Standard new account not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
June 7, 2022 |
| CAS-386640-K7G2Q4 |
Highgate HBIS standard 2022-04 datafile loaded, but not all records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
June 7, 2022 |
| CAS-386657-W7S3B6 |
Adjust Highgate Operating Unit mappings according to the attached |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 25, 2022 |
June 7, 2022 |
| CAS-386659-N3T6K9 |
Additional Highgate mapping adjustments |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 27, 2022 |
June 7, 2022 |
| CAS-386677-Y8G0D0 |
Axiom 2022-4 datafiles processed, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 2, 2022 |
June 7, 2022 |
| CAS-386679-B9S3X8 |
Melia datafile processed successfully, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 2, 2022 |
June 7, 2022 |
| CAS-386680-M4K1J4 |
Please add the below six new users with access for Sunstone |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 3, 2022 |
June 2, 2022 |
| CAS-386730-P4F8J3 |
Updating Hyatt and Highgate hotel mappings |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 7, 2022 |
June 7, 2022 |
| CAS-386732-Y5S3L4 |
New hotel added, apply mapping from SFORS to MIAOB |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 7, 2022 |
June 7, 2022 |
| CAS-386736-N2Z2Y0 |
Adjustment to Hilton connector |
Enhancement |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 13, 2022 |
June 10, 2022 |
| CAS-386737-L2F6V6 |
Setup FTPS for new connector – Rosewood |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 13, 2022 |
June 11, 2022 |
| CAS-386738-H3Q1X7 |
New Flynn user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 13, 2022 |
June 13, 2022 |
| CAS-386749-P1K4X6 |
Please review and load attached HBIS standard datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 14, 2022 |
June 15, 2022 |
| CAS-386750-C9B2J5 |
Process Connectors/Datafiles |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 13, 2022 |
June 17, 2022 |
| CAS-386751-V7R7L0 |
Please ensure records from Flynn Raymond FFE Contra HBIS Upload Budget 2022-ALL.csv are processed correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 15, 2022 |
June 15, 2022 |
| CAS-386752-Y2Q6N8 |
Please ensure all records from recent HBIS standard files are showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 14, 2022 |
June 16, 2022 |
| CAS-386753-H5G0K8 |
Ensure data removed for deleted files |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 14, 2022 |
June 14, 2022 |
| CAS-386754-V8Q6V2 |
Please review and load two HBIS Standard files for Aimbridge |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 15, 2022 |
June 15, 2022 |
| CAS-386756-R2P9F8 |
Hyatt MIAOB datafiles processed successfully, but missing new acounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 15, 2022 |
June 15, 2022 |
| CAS-386757-Q8J4J7 |
Merit Marriott Datafile processed successfully but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 15, 2022 |
June 22, 2022 |
| CAS-386761-P9Z6X2 |
Starwood Marriott datafiles processed, but some new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386765-N0T6J3 |
Starwood Doubletree Columbus Datafile processing, but one account not populating |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386764-L2Q4Z5 |
Starwood LMD ATL Davidson datafile processed, but one record not populating |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386763-Z6H3G2 |
Starwood Sheraton Columbus Datafile processed, but one record missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386762-B4N3H3 |
Starwood Sheraton Memphis 2022-05 datafile processed, but two records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386777-Y0Y6M2 |
Update for Davidson operating Unit mapping |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386783-L5G6X7 |
New Starwood User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386785-H3Y2Z8 |
Please reprocess Marriott, Hyatt, and Four Seasons Connector – recent datafiles |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 17, 2022 |
| CAS-386786-L5V2W4 |
Starwood Highgate HBIS Upload Actual 2022-05.csv Datafile loaded successfully, but missing new accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 17, 2022 |
| CAS-386789-F7V2V4 |
Financial versus summary object discrepancy |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 17, 2022 |
June 17, 2022 |
| CAS-386791-C1V1R8 |
Please delete datafile Sunstone MIAOB Hyatt Actual 2022-05.csv |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 17, 2022 |
June 22, 2022 |
| CAS-386793-G5D8D6 |
Allow CSV in ticket file upload – currently says file type not supported |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 17, 2022 |
June 23, 2022 |
| CAS-386792-R5Y1K1 |
Review and load HBIS standard file for SHS Vancouver [INV] (850) |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 17, 2022 |
June 17, 2022 |
| CAS-386794-L2Y2Y3 |
Please review and process Flynn LBA Review Actual 2022-05 |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 17, 2022 |
June 17, 2022 |
| CAS-386795-S2T6D9 |
Please review and load HBIS Standard NCG file |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 17, 2022 |
June 17, 2022 |
| CAS-386796-X7F4L7 |
Please do not review or load erroneous datafiles, I will resubmit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 17, 2022 |
June 17, 2022 |
| CAS-386797-P6G9K5 |
Review and Load McKibbon HBIS standard files as they come in |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 17, 2022 |
June 18, 2022 |
| CAS-386803-Z1Q9G6 |
All HBIS Standard files loaded with Review in file name |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 18, 2022 |
| CAS-386828-W3J7Q5 |
Aimbridge Missing Accounts/Departments |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 20, 2022 |
| CAS-386830-H8R4V3 |
Starwood McKibbon FFE HBIS Standard file submitted for review |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 20, 2022 |
| CAS-386831-D5Y0W2 |
Some Davidson Records missing from recent datafiles after account table modifications |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 20, 2022 |
| CAS-386833-G0H0C0 |
SH Group Datafiles Processed, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 20, 2022 |
| CAS-386834-T4J0Q6 |
Texas Western HBIS Standard file loaded, but some records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 20, 2022 |
| CAS-386835-L9Y3M3 |
Newport HBIS standard datafile processed, but missing records for two accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 20, 2022 |
| CAS-386842-Z8Q1S7 |
Data in system is doubled |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 21, 2022 |
| CAS-386843-H6Y5T3 |
Hersha Datafile processed, but records for two accounts missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 21, 2022 |
June 21, 2022 |
| CAS-386844-R7K5Y3 |
Four Seasons Datafile processed, but new account not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 21, 2022 |
June 21, 2022 |
| CAS-386845-T9X8Y1 |
Davidson Account/Department Adjustment |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 21, 2022 |
June 21, 2022 |
| CAS-386848-T6Z7H7 |
Reprocess Flynn Texas Western HBIS standard |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 21, 2022 |
June 22, 2022 |
| CAS-386851-G3R2G6 |
Tickets can be resolved. |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 21, 2022 |
June 22, 2022 |
| CAS-386852-Q1B3N6 |
Datafile Sunstone MIAOB Hyatt Actual 2022-05 not processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 21, 2022 |
June 27, 2022 |
| CAS-386854-S0C1D9 |
Sunstone NVC Four Seasons 2022 Budget datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 22, 2022 |
July 20, 2022 |
| CAS-386855-R7R4D6 |
Sunstone Hilton Budget Datafiles missing records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
|
June 22, 2022 |
| CAS-386858-K3V4V6 |
Please be sure cube processes overnight |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
June 22, 2022 |
| CAS-386864-G8P1C2 |
SH Group Datafiles loaded, but new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 22, 2022 |
June 23, 2022 |
| CAS-386869-Z0P5B2 |
Confirm Sunstone Users/Roles can see Confidante Operating Unit all data |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 23, 2022 |
June 23, 2022 |
| CAS-386871-B1W0J8 |
Correct summary measure |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 24, 2022 |
June 24, 2022 |
| CAS-386888-F2R0K9 |
Refresh Hyatt connector |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 28, 2022 |
June 27, 2022 |
| CAS-386887-P4C4B9 |
CAS-386852-Q1B3N6 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 27, 2022 |
June 27, 2022 |
| CAS-386889-B5T4J0 |
Deactivate three user accounts |
Other |
Issue Solved |
teresa.rilk@quectel.com |
(1) High |
June 28, 2022 |
June 28, 2022 |
| CAS-386890-H1D5Q6 |
Operator Selection on Output Process Log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 28, 2022 |
June 28, 2022 |
| CAS-386891-Y7G7S9 |
Visualization tab – Power BI Window size |
Report Rendering |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 29, 2022 |
July 14, 2022 |
| CAS-386893-T7B7M6 |
Hyatt Data refresh |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 29, 2022 |
June 29, 2022 |
| CAS-386895-W6S2B1 |
Add names to Owner drop down list in operating unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 30, 2022 |
June 29, 2022 |
| CAS-386904-H3G2F2 |
Account-Department Mapping adjustment |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 15, 2022 |
July 1, 2022 |
| CAS-386906-V3S0M3 |
Adjust predefined hierarchy in account dimension |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 6, 2022 |
August 30, 2022 |
| CAS-386911-Z5D4Y8 |
Added new Hilton Datafiles for new Hilton Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 7, 2022 |
July 6, 2022 |
| CAS-386916-V8W7N3 |
New Starwood User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 8, 2022 |
July 7, 2022 |
| CAS-386917-Q2W7Q3 |
Please add accounts for new Hilton Operating Unit 50087 |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 8, 2022 |
July 7, 2022 |
| CAS-386919-P6L6M8 |
Account Verify file missing some operators |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 12, 2022 |
July 11, 2022 |
| CAS-386920-M0Q8Y1 |
Add attached Power BI dashboard to portals |
Report Request |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 8, 2022 |
July 10, 2022 |
| CAS-386921-N7J0H1 |
New Sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 8, 2022 |
July 8, 2022 |
| CAS-386922-J5R1S5 |
Add/remove starwood users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 11, 2022 |
July 8, 2022 |
| CAS-386923-L4Y2Q9 |
Add user to Ohana portal |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 8, 2022 |
July 8, 2022 |
| CAS-386937-D6D0J4 |
Please load and process files |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 12, 2022 |
July 13, 2022 |
| CAS-386940-G5W9X4 |
New Sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 12, 2022 |
July 12, 2022 |
| CAS-386941-Z5K2S4 |
Please reprocess files so all new accounts are added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 12, 2022 |
July 13, 2022 |
| CAS-387021-C6P1V3 |
Rename three Benchmark object measures |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 19, 2022 |
July 18, 2022 |
| CAS-387020-P6K3J3 |
Review and process files |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 18, 2022 |
July 18, 2022 |
| CAS-387073-Z8K6X7 |
Remaining HBIS Standard – Review files submitted |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 18, 2022 |
July 18, 2022 |
| CAS-387080-P1W5F3 |
What datafile are these records from |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 19, 2022 |
July 19, 2022 |
| CAS-387083-J7S9G0 |
Please review and reprocess six Davidson connector files to ensure all new accounts were added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 19, 2022 |
July 20, 2022 |
| CAS-387084-S3Z1T2 |
CAS-386854-S0C1D9 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 19, 2022 |
July 20, 2022 |
| CAS-387085-N0S2Y4 |
Reprocess Starwood Highgate HBIS Upload Actual 2022-06.csv so new accounts are added |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 19, 2022 |
July 20, 2022 |
| CAS-387086-C5J7D6 |
Montage connector not showing up on file processing log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 22, 2022 |
July 20, 2022 |
| CAS-387087-F7J1L2 |
McKibbon HBIS standard file loaded, but not processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 20, 2022 |
July 20, 2022 |
| CAS-387088-D6N6S4 |
Highgate duplicate accounts didn’t get deleted with last processing |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 20, 2022 |
July 20, 2022 |
| CAS-387089-P8V8Q8 |
Aimbridge Account/Record showing up with incorrect (+/-) sign |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 20, 2022 |
July 21, 2022 |
| CAS-387090-C3X4L9 |
Confirm file deletion |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 20, 2022 |
July 20, 2022 |
| CAS-387092-K0N9J2 |
Resend Cloud Analysis invitation to sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 22, 2022 |
July 21, 2022 |
| CAS-387091-W1S1Y8 |
Montage datafiles 2022-6 added and processed, but new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 20, 2022 |
July 21, 2022 |
| CAS-387093-M3K7W4 |
Yotel missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 21, 2022 |
July 21, 2022 |
| CAS-387094-M8V8H4 |
Axiom Datafile processed, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 21, 2022 |
July 21, 2022 |
| CAS-387102-T9R0P3 |
Melia datafile processed successfully, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 21, 2022 |
July 21, 2022 |
| CAS-387104-K4G4D5 |
Two records/accounts not showing up from Newport HBIS Standard datafile |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 21, 2022 |
July 21, 2022 |
| CAS-387106-C4W7N8 |
Data from deleted file still in system |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 21, 2022 |
July 21, 2022 |
| CAS-387105-F1W1C7 |
File deletion process not working |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 22, 2022 |
July 21, 2022 |
| CAS-387111-S7Y0M1 |
Record not populating for Highgate HBIS Standard file |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 22, 2022 |
July 22, 2022 |
| CAS-387114-X3D6W6 |
Apply mapping to new Hilton Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 25, 2022 |
July 25, 2022 |
| CAS-387137-Y3P4M3 |
Hilton datafile loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 26, 2022 |
July 25, 2022 |
| CAS-387140-H3G1P6 |
Update Account Descriptions |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 26, 2022 |
July 25, 2022 |
| CAS-387203-B7X8Z2 |
Apply Hyatt Mapping to two new Hyatt Operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 29, 2022 |
July 27, 2022 |
| CAS-387204-N8T3Z4 |
Confirm which users have accepted Cloud Analysis invitation to refresh data in excel |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 29, 2022 |
July 27, 2022 |
| CAS-387257-R2V7K3 |
Connector Question – Montage |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 29, 2022 |
July 29, 2022 |
| CAS-387267-C7F5D1 |
Please reprocess recenty Hyatt datafiles to ensure new accounts are added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 2, 2022 |
July 29, 2022 |
| CAS-387269-K5N2T7 |
Apply Hyatt Mapping to two new Hyatt Operating units now that new accounts are added |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 2, 2022 |
July 29, 2022 |
| CAS-387270-V2V8D5 |
New Montage Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 3, 2022 |
August 1, 2022 |
| CAS-387276-C8K8D4 |
Hyatt Datafiles added and processed successfully, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 3, 2022 |
August 1, 2022 |
| CAS-387277-S0N7J5 |
Hilton datafile loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 3, 2022 |
August 1, 2022 |
| CAS-387278-M0N0V6 |
Montage datafile loaded, but some new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 3, 2022 |
August 1, 2022 |
| CAS-387280-Y1F0B1 |
Montage datafiles loaded for new Montage OU, please apply mapping |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 4, 2022 |
August 2, 2022 |
| CAS-387281-V1B6L1 |
Gencom Marriott Datafile loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 4, 2022 |
August 2, 2022 |
| CAS-387284-Q0D3C3 |
Geolo Hyatt datafile loaded, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 5, 2022 |
August 3, 2022 |
| CAS-387337-K0G1X3 |
Duplicate data with no version period for specific operating unit |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 12, 2022 |
August 8, 2022 |
| CAS-387345-H0N0Q6 |
Additional Starwood User access confirmations |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 10, 2022 |
August 8, 2022 |
| CAS-387346-D0T8H8 |
Add two new users for demo 3 |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 10, 2022 |
August 8, 2022 |
| CAS-387350-X2S0T6 |
Add and Remove Sunstone Dashboards |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 11, 2022 |
August 10, 2022 |
| CAS-387352-Y7M7L1 |
Add and Remove Starwood Dashboards |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 11, 2022 |
August 10, 2022 |
| CAS-387351-V7X0Z8 |
Add and Remove Flynn Dashboards |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 11, 2022 |
August 10, 2022 |
| CAS-387353-J4M6S8 |
July datafiles for Marriott, Hilton, Hyatt, and Four Seasons added to portal |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 10, 2022 |
August 10, 2022 |
| CAS-387354-Z5N0G4 |
Add attached to Flynn portal |
Report Rendering |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 12, 2022 |
August 11, 2022 |
| CAS-387356-F8R5H6 |
Reprocess newly added datafiles, loaded, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 11, 2022 |
August 10, 2022 |
| CAS-387366-B7D0Z0 |
Summary and Financial object discrepancy |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 11, 2022 |
August 11, 2022 |
| CAS-387369-H5M1W1 |
Two Gencom Four Seasons datafiles processed, but missing some accounts/records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 15, 2022 |
August 12, 2022 |
| CAS-387370-K7P8D8 |
Two Gencom Marriott/HBIS standard datafiles processed, but are missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 16, 2022 |
August 12, 2022 |
| CAS-387374-L2L0M7 |
New Highgate operating unit loaded in HBIS standard file |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 15, 2022 |
August 15, 2022 |
| CAS-387395-K8V7P5 |
New files added to Profitsword connector |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 16, 2022 |
August 17, 2022 |
| CAS-387406-H5H1W8 |
Sunstone Highgate HBIS standard file processed successfully, but no data in excel |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 17, 2022 |
August 17, 2022 |
| CAS-387405-P8K0B4 |
EOS – Profitsword connector files missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 17, 2022 |
August 17, 2022 |
| CAS-387404-W8N5Y1 |
Texas Western and Davidson – profitsword datafiles on file process log, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(3) Low |
August 17, 2022 |
August 17, 2022 |
| CAS-387418-T8W3F9 |
New Gencom Users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 18, 2022 |
August 17, 2022 |
| CAS-387419-X8P5Z9 |
Delete file requests |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 17, 2022 |
August 17, 2022 |
| CAS-387448-D7D7S6 |
Delete file requests |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 17, 2022 |
August 17, 2022 |
| CAS-387454-M7K5B1 |
Confirm file deletion |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 17, 2022 |
August 18, 2022 |
| CAS-387453-B4Q0K5 |
Sunstone Highgate HBIS standard data files processed, but missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 18, 2022 |
August 18, 2022 |
| CAS-387457-W5T5F3 |
SH Group Datafile submitted with data for new operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 19, 2022 |
August 18, 2022 |
| CAS-387464-G6T1V3 |
Flynn Aimbridge datafile processed but missing some accounts/records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 19, 2022 |
August 22, 2022 |
| CAS-387460-J2S8C8 |
Texas Western HBIS Standard file loaded, but one record missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 18, 2022 |
August 19, 2022 |
| CAS-387459-K8N2B7 |
Flynn HBIS Standard files loaded, but some records or accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 18, 2022 |
August 22, 2022 |
| CAS-387467-B3G6L7 |
Two duplicate accounts in account table |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 19, 2022 |
August 19, 2022 |
| CAS-387472-C9J9G7 |
Starwood Davidson Profitsword connector file loaded with data for new operating unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 19, 2022 |
August 19, 2022 |
| CAS-387471-G9F1M0 |
Update mapping for new SH Group OU |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 19, 2022 |
August 19, 2022 |
| CAS-387474-B5S2X4 |
All/most of 2022-7 datafiles loaded |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 18, 2022 |
August 19, 2022 |
| CAS-387480-J1T0D3 |
Datafiles processed, but some new/duplicate accounts not showing up |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 19, 2022 |
August 22, 2022 |
| CAS-387484-X4J7J2 |
Axiom Datafile loaded, but some new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 22, 2022 |
August 22, 2022 |
| CAS-387485-K8F0V4 |
STR Connector 2022-7 datafile loaded and processed, but not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 22, 2022 |
August 20, 2022 |
| CAS-387491-H1L9S7 |
SH Group connector – Data for new 1 Hotel Nashville |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 22, 2022 |
August 30, 2022 |
| CAS-387494-D5H7X3 |
ES Nashville Davidson Profitsword datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 22, 2022 |
August 24, 2022 |
| CAS-387496-K5J3N3 |
Datafile Flynn HISJX Newport HBIS Upload Actual 2022-07.csv showing incomplete data/records or missing some accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 22, 2022 |
August 22, 2022 |
| CAS-387500-Y0D9Y3 |
Tickets can be resolved. |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 22, 2022 |
August 22, 2022 |
| CAS-387504-R5T0V7 |
Starwood HP Sugarland and AC KC Hersha PL Actual 2022-07.csv deleted, please remove corresponding auto populated values |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 22, 2022 |
August 22, 2022 |
| CAS-387510-T8J6N7 |
HISJX Newport record missing after duplicate account 86’d |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 23, 2022 |
August 24, 2022 |
| CAS-387511-D1Y5Z8 |
Davidson Profitsword datafile – ES Nashville |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 23, 2022 |
August 24, 2022 |
| CAS-387514-K8L6N1 |
Add two Gencom users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 26, 2022 |
August 24, 2022 |
| CAS-387517-G8B7N5 |
Remove and add dashboard from Gencom Portal |
Report Request |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 26, 2022 |
August 26, 2022 |
| CAS-387519-Y5W3Y5 |
Please add the attached dashboard to the Gencom portal |
Report Request |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 26, 2022 |
August 26, 2022 |
| CAS-387523-T7Z4F6 |
Process Yotel Connector and three new Yotel datafiles |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 25, 2022 |
August 25, 2022 |
| CAS-387522-D0T1N4 |
Process MDO connector |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 25, 2022 |
August 25, 2022 |
| CAS-387524-C8D4H8 |
Process/update datafiles/connectors after adding/mapping new accounts |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 25, 2022 |
August 25, 2022 |
| CAS-387529-Z4Q2B5 |
One Davidson account needs department mapping reprocessed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 26, 2022 |
August 25, 2022 |
| CAS-387532-J2H8T3 |
Adjustment to Hyatt connector |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 13, 2022 |
August 29, 2022 |
| CAS-387535-Y0C9Q6 |
Add additional calculated measures to the Benchmark object |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 2, 2022 |
August 29, 2022 |
| CAS-387536-B6T4R8 |
Add LY Var for each Benchmark measure in the STR KPIs folder |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 9, 2022 |
June 5, 2023 |
| CAS-387542-K7D9M7 |
Account Dimension – USALI Hierarchy |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 31, 2022 |
August 29, 2022 |
| CAS-387541-L1R4R6 |
Account Dimension – Department Hierarchy |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 31, 2022 |
August 29, 2022 |
| CAS-387540-R4R5Q3 |
Account Dimension – Account & Department folders |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 31, 2022 |
August 29, 2022 |
| CAS-387544-B8V0W8 |
Adjust Department mapping for Oceans Edge Hotel |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 29, 2022 |
August 26, 2022 |
| CAS-387576-R3V1R1 |
Resend Cloud Analysis invitation to Gencom user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 31, 2022 |
August 31, 2022 |
| CAS-387585-X0M5W0 |
remove the attached Summary Object Measures |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 8, 2022 |
September 8, 2022 |
| CAS-387605-H6G8V7 |
Please update column header in Operating Unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 8, 2022 |
September 7, 2022 |
| CAS-387622-M5J0D7 |
New Prelim 1 Budget is loading to wrong Version and Fin Type |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 13, 2022 |
September 9, 2022 |
| CAS-387658-M6Z6F5 |
Marriott, Hilton, Hyatt August data submitted to portal |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 11, 2022 |
September 12, 2022 |
| CAS-387662-T4J9K8 |
EOS Profitsword datafile missing record |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2022 |
September 14, 2022 |
| CAS-387666-D2J8Q6 |
Four Seasons Sunstone Datafiles processed, but missing some records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2022 |
September 12, 2022 |
| CAS-387669-S8K4T8 |
Sunstone Hyatt datafiles processed successfully, but a couple records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2022 |
September 12, 2022 |
| CAS-387668-G3F2H1 |
Hilton Sunstone datafile processed, but missing some records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2022 |
September 12, 2022 |
| CAS-387663-K0Y9G5 |
Marriott 2022-8 Datafiles processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
|
September 12, 2022 |
| CAS-387679-R9P2B1 |
Gencom Marriott Datafile loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 14, 2022 |
September 14, 2022 |
| CAS-387680-F2L8Z8 |
Rosewood Connector Admin notification |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 14, 2022 |
October 26, 2022 |
| CAS-387687-R2T7Q1 |
Starwood Yotel August Datafiles processed, but missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 16, 2022 |
September 15, 2022 |
| CAS-387688-Y5F3B2 |
Starwood Davidson Profitsword connector files loaded, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 16, 2022 |
September 16, 2022 |
| CAS-387690-Q9G3J4 |
Update Account Descriptions in Account table based on the attached for SH Group – 1 Hotels |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 19, 2022 |
September 19, 2022 |
| CAS-387707-V1L7N2 |
new files loaded but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2022 |
September 19, 2022 |
| CAS-387709-K9P6W5 |
Flynn LBA datafile processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2022 |
September 19, 2022 |
| CAS-387710-H6Q3X2 |
Flynn NCG Datafile loaded, but might be missing some records or new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2022 |
September 20, 2022 |
| CAS-387713-Z6Y4V8 |
Starwood Highgate HBIS datafiles loaded, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2022 |
September 20, 2022 |
| CAS-387720-W8X3S1 |
SCG Melia datafile loaded but missing some records or accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 21, 2022 |
September 21, 2022 |
| CAS-387774-B3N9B6 |
Gencom Four Seasons Datafiles processed, but missing some records or new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 22, 2022 |
September 23, 2022 |
| CAS-387777-Y7W3B3 |
Financial Measures for Proforma Financial Type |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 28, 2022 |
October 17, 2022 |
| CAS-387778-N3Q9T5 |
Add Prelim 1 Budget Measures |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 5, 2022 |
October 17, 2022 |
| CAS-387803-J5V4V2 |
New Sunstone user |
Access |
Issue Solved |
drew.r.wallace@gmail.com |
(2) Normal |
September 28, 2022 |
September 28, 2022 |
| CAS-387805-V3F7K0 |
Mapping for Benchmark connector Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 28, 2022 |
September 27, 2022 |
| CAS-387808-Y7H2M1 |
Add attached accounts and mapping to the account table for HISJX |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 28, 2022 |
September 29, 2022 |
| CAS-387819-N8H5B4 |
Add YTD and ROY (Rest of Year) to Date dimension |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 5, 2022 |
May 24, 2023 |
| CAS-387840-Y6M6G8 |
Add Mission Hill as an option for Owner in the Owner Column of the account table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 6, 2022 |
October 3, 2022 |
| CAS-387843-Q7B5L3 |
Create new accounts for new LBA operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 5, 2022 |
October 3, 2022 |
| CAS-387850-L1M7M1 |
Mission Hill LBA datafiles loaded and processed, but missing records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 6, 2022 |
October 6, 2022 |
| CAS-387851-V8G5G1 |
Flynn HBIS Standard files not processing/showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 5, 2022 |
October 5, 2022 |
| CAS-387854-X0V4X7 |
FTVP dimension filter in the Summary Object doesn’t seem to be working |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 6, 2022 |
October 6, 2022 |
| CAS-387870-F3Z3V7 |
Sunstone BPP Highgate connector datafile loaded and processed but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 12, 2022 |
October 10, 2022 |
| CAS-387873-F6V6S3 |
Process Two Highgate connector datafiles |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 11, 2022 |
October 12, 2022 |
| CAS-387877-F1T8R6 |
Hilton connector 2022-9 datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 11, 2022 |
October 12, 2022 |
| CAS-387879-Z7K9D4 |
Hyatt 2022-9 Datafiles added and processed successfully, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 11, 2022 |
October 12, 2022 |
| CAS-387880-S1G3M2 |
Hyatt connector 2017-12 datafile processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 11, 2022 |
October 12, 2022 |
| CAS-387882-K1S8D3 |
Marriott 2022-9 Datafiles processed, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 11, 2022 |
October 12, 2022 |
| CAS-387884-H2Y1N0 |
Sunstone Four Seasons 2022-9 datafiles loaded, but missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 12, 2022 |
October 12, 2022 |
| CAS-387895-P8M2P2 |
Add Department Descriptions to unmapped departments in department table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 12, 2022 |
October 12, 2022 |
| CAS-387900-H4W4J4 |
Merit Marriott Datafile processed but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 13, 2022 |
October 13, 2022 |
| CAS-387910-Z0Y4D4 |
Highgate connector datafile in process log, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 13, 2022 |
October 13, 2022 |
| CAS-387914-K4Z4D5 |
Highgate 2018-17 actfcst missing records |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 13, 2022 |
October 13, 2022 |
| CAS-387913-D8G7G7 |
Sunstone Highgate 2017-12 datafile missing recores/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 13, 2022 |
October 13, 2022 |
| CAS-387924-X6C9K6 |
Benchmark datafiles submitted but some records missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 14, 2022 |
October 14, 2022 |
| CAS-387928-B6H8R3 |
Process Marriott Datafiles ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 13, 2022 |
October 14, 2022 |
| CAS-387930-F7P5H1 |
Rosewood 2022-9 datafile loaded, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 14, 2022 |
October 14, 2022 |
| CAS-387942-K8X8R4 |
Gencom Benchmark 2022-9 datafiles loaded, but missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 14, 2022 |
October 14, 2022 |
| CAS-387949-C6Q2N5 |
Sunstone Highgate 2022-9 datafile processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 14, 2022 |
October 14, 2022 |
| CAS-387954-D7Q5X7 |
Gencom Benchmark 2022 Budget datafile missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 14, 2022 |
October 14, 2022 |
| CAS-387994-B6Y1K5 |
Sunstone Highgate 2022-9 records/accounts missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 17, 2022 |
October 17, 2022 |
| CAS-387999-W9C5X9 |
Gencom Benchmark datafiles processed, but missing records |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 18, 2022 |
October 18, 2022 |
| CAS-388002-V3K4T2 |
Flynn LBA datafile processed, but one record missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 18, 2022 |
October 18, 2022 |
| CAS-388005-L3V3G9 |
Datafile Flynn Raymond HBIS Upload Actual 2022-09.csv loaded, but one record/account not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 19, 2022 |
October 19, 2022 |
| CAS-388011-T3Q2L7 |
STR monthly and weekly files loaded, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 20, 2022 |
October 19, 2022 |
| CAS-388014-X9V2H9 |
Flynn Newport HBIS actual 2022-9 datafile processed, but missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 19, 2022 |
October 19, 2022 |
| CAS-388017-L7P8W0 |
Duplicate account being generated |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 21, 2022 |
October 19, 2022 |
| CAS-388018-T2S8F0 |
Starwood Davidson Profitsword actual 2022-9 datafiles processed, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 19, 2022 |
October 19, 2022 |
| CAS-388021-P5R4V0 |
starwood Highgate connector actual 2022-9 datafiles processed, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 19, 2022 |
October 19, 2022 |
| CAS-388030-X1Y7F9 |
Susntone Four Seasons actuals 2022-10 datafile processed, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 20, 2022 |
October 20, 2022 |
| CAS-388034-Y1N2G1 |
Starwood Davidson Profitsword actual 2022-9 datafiles processed, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 20, 2022 |
October 24, 2022 |
| CAS-388042-P9R2G1 |
Starwood Yotel actual 2022-9 datafiles processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 21, 2022 |
October 21, 2022 |
| CAS-388041-C8J8V3 |
Starwood Axiom 2022-9 actual datafiles processed, but missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 21, 2022 |
October 21, 2022 |
| CAS-388045-F0S7B0 |
Starwood Davidson Profitsword datafile for Embassy Suites Nashville processed, but some records not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 21, 2022 |
October 21, 2022 |
| CAS-388046-N8L9R0 |
Duplicate accounts for Davidson OUs 86’d |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 25, 2022 |
January 30, 2023 |
| CAS-388051-G7T0T1 |
Starwood Highgate datafiles, records for two new accounts not showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 21, 2022 |
October 21, 2022 |
| CAS-388059-F1Z2G9 |
Davidson account/record dept mapping |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 23, 2022 |
October 24, 2022 |
| CAS-388058-J9Y4G9 |
Two Highgate records still arent showing up even though accounts are in account table |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 22, 2022 |
October 22, 2022 |
| CAS-388066-X5W6K8 |
Starwood Melia 2022-9 datafile processed, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 24, 2022 |
October 25, 2022 |
| CAS-388071-H8H7C8 |
Rosewood RWTKP-122021.TXT loaded, but missing some records/accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 28, 2022 |
October 26, 2022 |
| CAS-388074-N6Q5T0 |
202112 Rosewood datafile not sent |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 28, 2022 |
October 27, 2022 |
| CAS-388085-K2Q2Q5 |
Apply Accounts and mapping to new SH Group operating unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 31, 2022 |
October 28, 2022 |
| CAS-388089-P6N1K3 |
Datafile Gencom COS Four Seasons PL Actual 2020-12 missing some records/accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 2, 2022 |
October 28, 2022 |
| CAS-388092-N7D6M8 |
Add Accounts and mapping for new LBA OU |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 31, 2022 |
October 28, 2022 |
| CAS-388104-Q4S7C4 |
Mark all SH Group accounts as dept verify 9 |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 31, 2022 |
October 31, 2022 |
| CAS-388117-M4J2R0 |
Mission Hill LBA datafiles loaded and processed, but missing records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 1, 2022 |
October 31, 2022 |
| CAS-388140-L4J8Z6 |
Hilton Prelim 1 Budget datafiles loaded, but not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 2, 2022 |
November 4, 2022 |
| CAS-388142-J7N8T3 |
Add accounts, common account, and department mapping to new Bidwell Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 3, 2022 |
November 3, 2022 |
| CAS-388147-P3S2D2 |
Four Marriott connector prelim 1 budget datafiles loaded, but missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388150-H6C8F8 |
Resend Cloud Analysis invitation to Gencom user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 4, 2022 |
November 4, 2022 |
| CAS-388153-V2Y2R6 |
Sunstone Montage prelim 1 budget datafile missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388155-T0T6X5 |
Sunstone EOS Profitsword datafile missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388154-R3H4H3 |
Starwood HEI prelim 1 Budget datafile missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388162-Y3S0C3 |
Gencom Benchmark prelim 1 datafile loaded, but missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388161-L9P7R2 |
Sunstone V2 Hilton prelim 1 budget datafile loaded, but missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388164-F5J6K7 |
Sunstone Highgate prelim 1 budget datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388163-F9Q4K0 |
Starwood Axiom HBIS Upload Prelim 1 Budget missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 8, 2022 |
| CAS-388167-N5W6B1 |
1 Hotel Copenhagen (Skt Petri) (OU 6500) not showing up in currency DKK |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 8, 2022 |
November 7, 2022 |
| CAS-388171-H7Q9M3 |
Starwood Highgate Prelim 1 Budget datafile processed, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 6, 2022 |
November 7, 2022 |
| CAS-388172-Z1W5L2 |
Gencom Benchmark Prelim 1 Budget datafile missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 6, 2022 |
November 7, 2022 |
| CAS-388175-T5G2X3 |
Gencom Marriott HBIS Upload files processed, but missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 7, 2022 |
November 7, 2022 |
| CAS-388177-P2F3V4 |
Starwood HEI prelim 1 Budget datafile missing statistical records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 7, 2022 |
November 7, 2022 |
| CAS-388179-M7V4M8 |
POR-PAR-% of rev-PGR measures not working with Prelim 1 Budget Financial Type |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 7, 2022 |
November 21, 2023 |
| CAS-388183-H3Y8D7 |
No matching file format for Aimbridge Prelim 1 Budget files |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 7, 2022 |
November 7, 2022 |
| CAS-388199-M8K1S9 |
Sunstone Aimbridge Prelim 1 Budget datafile processed, but missing Rooms Available |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 8, 2022 |
| CAS-388204-P7S9P4 |
Sunstone Sage Profitsword Prelim 1 Budget datafile processed, but not showing any data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 8, 2022 |
| CAS-388203-Y3K4R9 |
Flynn McKibbon HBIS Prelim 3 Budget datafiles processed, but one record missing even though account is in account table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 8, 2022 |
| CAS-388205-Y0N2D5 |
Three Flynn Texas Western Profitsword prelim 3 Budget datafiles processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 8, 2022 |
| CAS-388211-Y7P9W7 |
Axiom Prelim 2 Budget datafile processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 8, 2022 |
| CAS-388210-H1M2X7 |
Flynn LBA prelim 3 Budget datafile processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 8, 2022 |
| CAS-388217-L9P9M2 |
Sunstone Four Seasons prelim 1 Budget datafile processed, but not showing data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 11, 2022 |
| CAS-388216-G3T0H4 |
Starwood SH Group connector Prelim 1 Budget datafiles not loaded/processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 9, 2022 |
November 9, 2022 |
| CAS-388219-J3H0R8 |
Sunstone Sage Profitsword Prelim 1 Budget datafile processed, but one record not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 9, 2022 |
November 11, 2022 |
| CAS-388222-C3H2P3 |
Flynn Newport HBIS prelim 3 Budget file loaded, but some records still missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 9, 2022 |
November 11, 2022 |
| CAS-388224-F7Q0G9 |
Flynn Texas Western Profitsword Prelim 3 Budget files processed, but records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 9, 2022 |
November 11, 2022 |
| CAS-388220-G7M0K5 |
New Flynn user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 10, 2022 |
November 10, 2022 |
| CAS-388237-Z6D7Y5 |
Prelim 1 Budget and FTVP measures/attributes are showing some discrepancies |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 11, 2022 |
November 17, 2023 |
| CAS-388242-Z2R3D2 |
Marriott 2022-10 actual datafiles loaded, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 11, 2022 |
November 22, 2022 |
| CAS-388241-K8M1X3 |
Hilton 2022-10 actfcst datafiles loaded, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 11, 2022 |
November 11, 2022 |
| CAS-388247-B5J4H4 |
Sunstone Four Seasons 2022-10 Actfcst datafile processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 14, 2022 |
November 14, 2022 |
| CAS-388251-Q2D7W2 |
Starwood Davidson Profitsword 2022-10 datafiles processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 14, 2022 |
November 14, 2022 |
| CAS-388250-L6J6V2 |
Datafile Starwood Axiom PL Prelim 2 Budget 2023-ALL.xlsx has processed, but not seeing any data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 14, 2022 |
November 14, 2022 |
| CAS-388252-F7K6X4 |
Starwood Axiom prelim 2 budget file loaded, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 15, 2022 |
November 14, 2022 |
| CAS-388255-X1W5Y4 |
Starwood Davidson profitsword datafiles processed, but some records missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 15, 2022 |
November 15, 2022 |
| CAS-388258-Y6J2F6 |
Four Seasons connector new account adding process needs updating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 15, 2022 |
November 15, 2022 |
| CAS-388260-H0C6G4 |
Sunstone Four Seasons record with incorrect +/- sign |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 15, 2022 |
November 16, 2022 |
| CAS-388262-C0L0T2 |
Delete old four seasons accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 21, 2022 |
November 17, 2022 |
| CAS-388264-G0Z9P7 |
Mission Hill LBA prelim 1 budget datafile processed, but not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 17, 2022 |
November 17, 2022 |
| CAS-388267-K7X3L3 |
EOS Profitsword 2022-10 datafile processed, but two records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 17, 2022 |
November 17, 2022 |
| CAS-388269-G4Z1G6 |
Sunstone Sage Profitsword 2022-10 datafile loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 17, 2022 |
November 17, 2022 |
| CAS-388272-Z7H7F2 |
Flynn Aimbridge 2022-10 datafile processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 18, 2022 |
November 19, 2022 |
| CAS-388274-V5V7L8 |
Starwood Devere 2022-10 actfcst datafile loaded, but some records/missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 21, 2022 |
December 14, 2022 |
| CAS-388273-B1P9K0 |
Starwood Melia 2022-10 datafile processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 21, 2022 |
November 22, 2022 |
| CAS-388278-P1C2M4 |
Starwood SH Group 2022-10 actfcst datafiles processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 21, 2022 |
November 20, 2022 |
| CAS-388282-W6N7H5 |
Please confirm all records/new accounts from Starwood Hersha datafiles 2022-10 are processed and added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 21, 2022 |
November 26, 2022 |
| CAS-388284-G1Z2T6 |
Flynn Profitsword Texas Western 2022-10 Datafiles processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 21, 2022 |
November 22, 2022 |
| CAS-388286-R4T0C0 |
Flynn Raymond HBIS Upload 2022-10 actfcst record not showing up even though account is in account table |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 22, 2022 |
November 23, 2022 |
| CAS-388290-C8Z7D9 |
Starwood Highgate connector datafiles loaded, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 22, 2022 |
November 23, 2022 |
| CAS-388287-Y6G7M4 |
Starwood SH Group datafile stuck in Processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 23, 2022 |
November 23, 2022 |
| CAS-388293-M7L4R6 |
Sunstone Hyatt Prelim 1 Budget datafile processed, but no data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 23, 2022 |
November 26, 2022 |
| CAS-388294-Z0V9J7 |
Sunstone Marriott HBIS Standard Prelim 1 Budget datafile loaded, but missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 23, 2022 |
November 23, 2022 |
| CAS-388296-Q3C4N0 |
Sunstone MM0 Marriott HBIS Standard Prelim 1 Budget datafile loaded, but missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 23, 2022 |
November 23, 2022 |
| CAS-388300-J9X0D4 |
Starwood Melia 2022-10 datafile processed successfully, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 23, 2022 |
November 23, 2022 |
| CAS-388299-Y0B0K8 |
Starwood McKibbon HBIS Upload 2023-ALL Prelim 1 Budget datafiles loaded, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 23, 2022 |
November 23, 2022 |
| CAS-388302-C6P0H5 |
Raymond RES Rogers update to department mapping |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 24, 2022 |
November 26, 2022 |
| CAS-388304-W5L9X3 |
Starwood Yotel Prelim 1 budget datafile added to portal but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 25, 2022 |
November 26, 2022 |
| CAS-388306-S6B1R6 |
Flynn STR connector data 2022-10 processed, but not showing up. |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 28, 2022 |
November 26, 2022 |
| CAS-388308-Z3L7C6 |
Starwood Yotel prelim 1 budget datafiles processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 28, 2022 |
November 28, 2022 |
| CAS-388311-B0X2K9 |
Put dates on cube Processing Request log |
Enhancement |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 2, 2022 |
December 7, 2022 |
| CAS-388313-S7X3Z0 |
Please review below two datafiles |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 28, 2022 |
November 29, 2022 |
| CAS-388314-T5K6D4 |
Flynn STR connector data 2022-10 processed, but not showing up. |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 29, 2022 |
November 29, 2022 |
| CAS-388317-M6B3J2 |
flynn STR 2021-12 datafile missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 30, 2022 |
January 3, 2023 |
| CAS-388318-W2C6R8 |
Datafile Sunstone Bidwell Sage Profitsword Prelim 1 Budget 2023-ALL.csv processed, but not all records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 30, 2022 |
November 30, 2022 |
| CAS-388320-D5J0P0 |
Flynn Aimbridge Budget datafile processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 30, 2022 |
November 30, 2022 |
| CAS-388324-S1C9N8 |
Process HBIS and LBA connectors |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 30, 2022 |
December 2, 2022 |
| CAS-388326-G9D1Y7 |
Add new Starwood user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 2, 2022 |
December 2, 2022 |
| CAS-388328-N7P8J8 |
Flynn HISJX Budget 2023-ALL datafile processed, but new account missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 30, 2022 |
December 2, 2022 |
| CAS-388329-W5M7B1 |
Flynn LBA Budget 2023-ALL Datafile processed, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 30, 2022 |
December 2, 2022 |
| CAS-388334-V1G0X8 |
Mission Hill LBA Actual 2022-10 datafile not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 2, 2022 |
December 2, 2022 |
| CAS-388336-V3R6B7 |
Getting Error notification and multiple/duplicate files from Output Process Log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 5, 2022 |
December 6, 2022 |
| CAS-388340-W3R6K4 |
Gencom Benchmark 2022-10 actual datafile processed, but some records not showing up even with accounts in account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 5, 2022 |
December 5, 2022 |
| CAS-388343-J1K1G9 |
Add DKK currency to the Base Currency drop down in the Output Processing Log |
Enhancement |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 13, 2022 |
December 6, 2022 |
| CAS-388345-H0Q0S8 |
Add new operating units and apply mapping |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 8, 2022 |
December 9, 2022 |
| CAS-388351-R2B6B2 |
Flynn Proforma HBIS Upload Proforma 2022-ALL.csv datafile loaded, but data not matching datafile |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 8, 2022 |
December 9, 2022 |
| CAS-388353-W6M4V2 |
Review and process Sunstone ML0 Marriott HBIS Review Upload Prelim 2 Budget 2023-ALL |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 12, 2022 |
December 14, 2022 |
| CAS-388355-P7P3B5 |
Gencom Benchmark 2022-10 Actfcst datafiles processed, but two records not showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 12, 2022 |
December 13, 2022 |
| CAS-388358-P1Y9W6 |
Hilton connector 2022-11 datafiles loading, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 12, 2022 |
December 13, 2022 |
| CAS-388357-S0L7R6 |
Hyatt connector 2022-11 actfcst and prelim 2 budget datafiles processed but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 12, 2022 |
December 13, 2022 |
| CAS-388361-P4S6P2 |
marriott 2022-11 datafiles loaded but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 13, 2022 |
December 13, 2022 |
| CAS-388390-H4D7F1 |
Ticket CAS-388274-V5V7L8 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 16, 2022 |
December 14, 2022 |
| CAS-388393-F7C6P6 |
Add account descriptions from datafile for HEI Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 14, 2022 |
December 14, 2022 |
| CAS-388394-H2D8S6 |
Please process system so recent changes can take effect |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 13, 2022 |
December 14, 2022 |
| CAS-388396-N7X2X3 |
Review and process HBIS Standard Review files for Marriott OUs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 14, 2022 |
December 14, 2022 |
| CAS-388402-H5H3B5 |
Sunstone Marriott 2022-11 actfcst datafiles processed, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 14, 2022 |
December 14, 2022 |
| CAS-388398-V1W1G4 |
Sunstone Hyatt Prelim 2 Budget datafile was added to portal last night, but didn’t process |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 14, 2022 |
December 14, 2022 |
| CAS-388403-P0V4N7 |
Sunstone Marriott HBIS Prelim 2 Budget datafiles loaded, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 15, 2022 |
December 20, 2022 |
| CAS-388405-V5F1W9 |
Four Seasons and Sage Datafiles loaded but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 15, 2022 |
December 15, 2022 |
| CAS-388407-H4H8S5 |
Two Sunstone Marriott HBIS prelim 2 budget datafiles loaded for review |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 16, 2022 |
December 20, 2022 |
| CAS-388409-W5D4H6 |
Add Prelim Budget options to Output processing log |
Enhancement |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 20, 2022 |
December 20, 2022 |
| CAS-388411-J6G5S8 |
New Processing Validation log issue after deleting and reloading a file |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 19, 2022 |
December 19, 2022 |
| CAS-388414-D1G4B0 |
Additional Account-Department reassignments for Boston Park Plaza (3250) |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 18, 2022 |
December 19, 2022 |
| CAS-388417-S3J6V8 |
Sunstone Highgate Prelim 2 Budget file loaded, but not all records processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 19, 2022 |
December 19, 2022 |
| CAS-388420-M8K4H1 |
Aimbridge calculated record error when deleting file |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 19, 2022 |
December 19, 2022 |
| CAS-388422-L9X4J2 |
Two Texas Western Profitsword 2022-11 actual records not showing up, but accounts in account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 19, 2022 |
December 19, 2022 |
| CAS-388425-M3M3L2 |
More account-department reassignments for Boston Park Plaza (3250) (continuation of CAS-388413 |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 19, 2022 |
December 20, 2022 |
| CAS-388426-H8T5Z2 |
Use the attach for 178 new Highgate Operating Units mappings |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
December 23, 2022 |
| CAS-388429-J9D4R7 |
Flynn Proforma HBIS Upload Proforma 2022-ALL.csv datafile reloaded, but no data showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 22, 2022 |
December 23, 2022 |
| CAS-388433-R7B7K3 |
Datafile Sunstone BPP Highgate Budget 2022-ALL.csv showing up without version period or months |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 23, 2022 |
December 23, 2022 |
| CAS-388432-X6G2C3 |
Datafile Sunstone BPP Highgate Prelim 2 Budget 2023-ALL.csv showing up in cube and excel output, but is yellow on Validation Process log |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 27, 2022 |
December 23, 2022 |
| CAS-388437-Y1V4C3 |
Sunstone Highgate Dept mismatch |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 23, 2022 |
December 23, 2022 |
| CAS-388439-J2J2C1 |
Flynn LBA records missing with accounts in account table |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 23, 2022 |
December 23, 2022 |
| CAS-388441-Y9Y9G5 |
Starwood-Hersha record missing with account in account table |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 23, 2022 |
December 23, 2022 |
| CAS-388446-G0K1X5 |
Unmapped Accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 26, 2022 |
December 26, 2022 |
| CAS-388448-B9N8V1 |
Remap the attached accounts to the updated departments |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 26, 2022 |
December 27, 2022 |
| CAS-388450-D9G7B7 |
Flynn Highgate datafiles only processing some of the records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 26, 2022 |
December 27, 2022 |
| CAS-388452-N6B8F7 |
Starwood McKibbon HBIS Standard Upload 2022-11 ActFcst datafiles processed, but possible Account with Department Mismatch |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 27, 2022 |
December 27, 2022 |
| CAS-388456-C3J2B8 |
Axiom Connector Department ID Issue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 28, 2022 |
December 29, 2022 |
| CAS-388458-B4W7S4 |
Add Accounts to McKibbon Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 30, 2022 |
December 28, 2022 |
| CAS-388460-M3X0W0 |
Highgate Accounts/Records |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 28, 2022 |
January 3, 2023 |
| CAS-388463-B6N6H7 |
Profitsword datafile load/refresh |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 28, 2022 |
December 29, 2022 |
| CAS-388466-Z1H6Q3 |
Add 2023 Version Periods to Version Period drop down in Output Process Log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 29, 2022 |
December 29, 2022 |
| CAS-388469-T0J4R2 |
Please process the connectors in the Cube Processes Log ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 29, 2022 |
December 30, 2022 |
| CAS-388472-G4X7Z3 |
Please send me an excel list of all unmapped accounts |
Report Request |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 30, 2022 |
January 3, 2023 |
| CAS-388474-J1N8W5 |
STR Flynn 2022-11 datafile processed, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 30, 2022 |
January 3, 2023 |
| CAS-388481-G5D2D8 |
Aimbridge Calculated record duplication error |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 3, 2023 |
January 4, 2023 |
| CAS-388484-H6F5V5 |
Flynn STR 2022-11 and 2021-12 aren’t showing up properly |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 4, 2023 |
January 4, 2023 |
| CAS-388490-Q8H5R8 |
Gencom Benchmark Datafiles 2022-12 datafiles processed but two records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 8, 2023 |
January 9, 2023 |
| CAS-388496-K5J1D5 |
Hilton Datafiles loaded, but some new records/accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 9, 2023 |
January 9, 2023 |
| CAS-388495-N2W9Y5 |
Hyatt Datafiles processed, but some new records/accounts not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 9, 2023 |
January 9, 2023 |
| CAS-388497-M0M5P0 |
Removed Duplicate Hersha Accounts |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 10, 2023 |
January 9, 2023 |
| CAS-388500-H5M6F2 |
Account mapping updates complete, files added/removed |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 9, 2023 |
January 10, 2023 |
| CAS-388502-G8H1W8 |
Deactivate Gencom User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 13, 2023 |
January 10, 2023 |
| CAS-388504-V4L7P3 |
Starwood Highgate Datafile loaded, but duplicate accounts being created |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 10, 2023 |
January 11, 2023 |
| CAS-388507-H3R9T9 |
Starwood Highgate record/account not showing up even though it is in the account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 11, 2023 |
January 11, 2023 |
| CAS-388511-Y4T3S5 |
Highgate Department mismatch on old HBIS standard upload files |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 11, 2023 |
January 11, 2023 |
| CAS-388514-M0Q8Y8 |
Sunstone Aimbridge, Four Seasons, Montage, and Sage Profitsword files processed, but missing some new accounts/records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 13, 2023 |
January 23, 2023 |
| CAS-388519-J2Q1S5 |
Sunstone Sage Profitsword file processed and new accounts added, but records still missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 15, 2023 |
January 16, 2023 |
| CAS-388518-R3P3H5 |
Sunstone Four Seasons datafile processed and new departments added, but new accounts/records still missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 15, 2023 |
January 23, 2023 |
| CAS-388517-M4C4B5 |
Sunstone EOS Profitsword datafile processed, but one new account/record not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 15, 2023 |
January 16, 2023 |
| CAS-388522-X3L5Y7 |
Some summary measures aren’t populating |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
June 1, 2023 |
| CAS-388524-K9V4H8 |
Starwood Hersha 2022-12 actfcst datafiles loaded, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 18, 2023 |
January 18, 2023 |
| CAS-388525-C2H5R8 |
Gencom Marriott HBIS Standard Historical Data loaded, but not showing up correctly |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 23, 2023 |
| CAS-388528-N7Z1H9 |
Starwood Davidson Profitsword 2022-12 actfcst datafiles processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 18, 2023 |
January 18, 2023 |
| CAS-388531-Z1M2W2 |
Sunstone Marriott HBIS Standard 2023 Budget files submitted for review and processing |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 23, 2023 |
| CAS-388535-N4D8B3 |
Gencom Four Seasons 2022-12 actfcst datafiles processed, but some records/new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 19, 2023 |
| CAS-388539-C7D5L5 |
Flynn Newport HBIS standard 2022-12 actfcst datafile loaded, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 19, 2023 |
| CAS-388541-Q3J3H0 |
Flynn McKibbon HBIS Standard 2022-12 actfcst files loaded, but missing new account |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 19, 2023 |
| CAS-388540-C1K4J3 |
Flynn Texas Western Profitsword 2022-12 actfcst files processed, but new account not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 19, 2023 |
| CAS-388543-L8X9S0 |
Starwood Highgate 2019, 2020, and 2021 datafiles loaded, but some records/accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 20, 2023 |
| CAS-388547-X8M5X4 |
Starwood Hersha 2022-12 datafile processed and new accounts added, but records missing, possible dept mismatch |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 20, 2023 |
| CAS-388546-D2H0R2 |
SH Group connector files not showing up properly on Validation Status Log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 24, 2023 |
January 23, 2023 |
| CAS-388551-L7B5P1 |
Starwood McKibbon datafiles loaded, but some records/new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 20, 2023 |
January 23, 2023 |
| CAS-388552-D0P0C1 |
Starwood SH Group datafiles not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 22, 2023 |
January 23, 2023 |
| CAS-388555-J8B2B6 |
Starwood Highgate 2022-12 actfcst datafile processed, but some records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 23, 2023 |
January 23, 2023 |
| CAS-388557-G6Q3R0 |
Flynn STR December datafile loaded, but not processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 23, 2023 |
January 24, 2023 |
| CAS-388560-Y2D1D3 |
Gencom Four Seasons 2023 Budget datafiles loaded, but some records/new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 23, 2023 |
January 24, 2023 |
| CAS-388565-D0Z2R2 |
Flynn Highgate 2022-12 actfcst datafile loaded, but some records not showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 24, 2023 |
January 24, 2023 |
| CAS-388572-S5T6D2 |
Starwood SH Group 2022-12 datafiles new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 26, 2023 |
February 27, 2023 |
| CAS-388575-J0J7P9 |
Hersha Datafile 2022-12 FF&E Account has incorrect amounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 25, 2023 |
January 25, 2023 |
| CAS-388606-K2L0D6 |
Flynn Highgate 2022-11 actfcst datafile processed, but no records showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 25, 2023 |
January 26, 2023 |
| CAS-388616-D2Z5W5 |
Process HBIS datafile/partition ASAP. |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 25, 2023 |
January 26, 2023 |
| CAS-388654-T4Q0W1 |
Files stuck in Processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 30, 2023 |
January 29, 2023 |
| CAS-388664-R6S6H4 |
Starwood Axiom 2022-12 DAtafile loaded, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 30, 2023 |
January 31, 2023 |
| CAS-388663-J6Q7P0 |
Starwood HEI 2023 Budget datafile loaded, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 31, 2023 |
January 31, 2023 |
| CAS-388662-Q3N6H0 |
Two Starwood Hersha datafiles loaded, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 31, 2023 |
January 31, 2023 |
| CAS-388661-N0Z4R4 |
Starwood Hersha 2023 Budget datafile loaded, but new account not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 31, 2023 |
January 31, 2023 |
| CAS-388666-F1Q4K8 |
Sunstone Four Seasons 2023 Budget record coming through with wrong +/- sign |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 30, 2023 |
January 31, 2023 |
| CAS-388668-Q2J8G2 |
Add Account to all 179 Flynn Highgate Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 31, 2023 |
January 31, 2023 |
| CAS-388670-F3V2H6 |
Flynn Highgate files loaded |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 31, 2023 |
February 2, 2023 |
| CAS-388673-V0Q2K4 |
SH Group Datafiles processing and Validation issues |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 2, 2023 |
February 2, 2023 |
| CAS-388675-Y0H4T2 |
Merit Marriott 2023 Budget Datafile loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 1, 2023 |
February 2, 2023 |
| CAS-388678-N0Q0K7 |
Add column to Operating Unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 7, 2023 |
February 7, 2023 |
| CAS-388679-G6F8C8 |
Datafile Flynn Highgate Actual 2022-11 added to portal, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 3, 2023 |
February 7, 2023 |
| CAS-388681-S6S0P8 |
Starwood Hersha 2023 Budget datafile loaded, but new account not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 3, 2023 |
February 3, 2023 |
| CAS-388683-S6R4L4 |
Hersha Connector Automation – ZZ9999000 – FF&E Contribution Account issue |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 6, 2023 |
February 9, 2023 |
| CAS-388684-X5N9V8 |
Gencom Marriott HBIS Standard Review files loaded, please review and process |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 6, 2023 |
February 3, 2023 |
| CAS-388687-Z4G9G4 |
Review/update new RBH connector mapping/processing. |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 7, 2023 |
February 7, 2023 |
| CAS-388689-N2V6H5 |
Rosewood Datafile processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 3, 2023 |
February 7, 2023 |
| CAS-388694-F1R8S2 |
Flynn Highgate 2022-11 actfcst datafile processed, but some records/new accounts not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 7, 2023 |
February 7, 2023 |
| CAS-388699-S3T9H9 |
Add new Owner to dropdown list in operating unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 8, 2023 |
February 6, 2023 |
| CAS-388700-V2Q9C5 |
Add Accounts to Sage-Bidwell |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 7, 2023 |
February 7, 2023 |
| CAS-388703-Y7M5S0 |
Flynn Aimbridge Actuals 2022-12 datafile not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 7, 2023 |
February 7, 2023 |
| CAS-388706-S8N1N8 |
Copy mapping for Sage to new OU |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 8, 2023 |
February 7, 2023 |
| CAS-388710-W0D0P6 |
Starwood Hersha AC KC 2023-ALL Budget datafiles not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 8, 2023 |
February 9, 2023 |
| CAS-388712-G4Q5N7 |
Stockdale Sage Datafiles processed, but not showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 9, 2023 |
February 9, 2023 |
| CAS-388713-P8M0G5 |
Starwood CPR RBH Actual 2022-12 datafile not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 10, 2023 |
February 9, 2023 |
| CAS-388716-T1R8Q2 |
Stockdale Sage Datafiles processed and accounts added, but records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 10, 2023 |
February 10, 2023 |
| CAS-388721-S1R9N1 |
Marriott 2023-01 datafiles loaded, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 11, 2023 |
February 11, 2023 |
| CAS-388720-W4C9W1 |
Hilton 2023-01 datafiles processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 11, 2023 |
February 11, 2023 |
| CAS-388722-Z8F8Y5 |
Hyatt 2023-01 datafiles processed, but some new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 12, 2023 |
February 11, 2023 |
| CAS-388728-M0N0J5 |
RBH Datafiles processed, but some records/accounts not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 13, 2023 |
February 13, 2023 |
| CAS-388729-X3Q0S3 |
Starwood Hersha 2023-01 datafiles loaded, but new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 14, 2023 |
February 13, 2023 |
| CAS-388734-M4D5N9 |
Two Gencom Benchmark datafiles added to portal but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 14, 2023 |
February 14, 2023 |
| CAS-388733-B7W0P0 |
RBH 2022-12 Datafiles loaded, but not all records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 14, 2023 |
February 14, 2023 |
| CAS-388742-Q2H0N9 |
Hersha datafile loaded and accounts added, but some records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 14, 2023 |
February 27, 2023 |
| CAS-388741-D9J5V5 |
Starwood Devere 2023-01 datafiles processed, but some records/new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 14, 2023 |
February 27, 2023 |
| CAS-388744-D9Y8V5 |
Devere Budget datafiles loaded, but some records/accounts not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 14, 2023 |
February 27, 2023 |
| CAS-388743-B7Z7H6 |
Sunstone NVC Four Seasons 2023-1 datafiles loaded, but records/new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 14, 2023 |
February 14, 2023 |
| CAS-388748-W5C1M4 |
Sunstone BPP Highgate 2023-01 datafile processed, but some account-department updates required |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 14, 2023 |
February 14, 2023 |
| CAS-388747-Y4V3Q4 |
Add New User |
Enhancement |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2023 |
February 16, 2023 |
| CAS-388750-R4B6D8 |
Sunstone EOS 2023-01 datafiles processed, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 14, 2023 |
February 15, 2023 |
| CAS-388753-M2D1P0 |
Starwood Davidson 2023-10 Datafiles processed, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2023 |
February 15, 2023 |
| CAS-388757-B1Y2L7 |
EOS account dept assignment updates |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2023 |
February 15, 2023 |
| CAS-388758-T4K1Q3 |
Two new Starwood users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 16, 2023 |
February 15, 2023 |
| CAS-388760-T4T0X8 |
Please provide a list of all active users on the system |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 21, 2023 |
February 16, 2023 |
| CAS-388766-D9T2D9 |
Sunstone Aimbridge 2023-1 datafile added to portal but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2023 |
February 15, 2023 |
| CAS-388765-H5Q1H4 |
Sunstone Highgate datafile Processed, but some records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2023 |
February 17, 2023 |
| CAS-388764-D9N0Q7 |
Sunstone Sage profitsword 2023-01 datafile added to portal but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2023 |
February 16, 2023 |
| CAS-388771-D1D4X2 |
Operating Unit removal |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 22, 2023 |
February 16, 2023 |
| CAS-388770-Q2C2L0 |
Apply mapping to new Starwood Innventures operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 17, 2023 |
February 16, 2023 |
| CAS-388772-M4M6X1 |
Delete request for three RBH datafiles |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 17, 2023 |
February 16, 2023 |
| CAS-388774-P1L2V0 |
Please process two RBH connector files |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 17, 2023 |
February 17, 2023 |
| CAS-388776-W2Q0P6 |
Finished mapping new accounts; can we kick off processing right now |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 16, 2023 |
February 17, 2023 |
| CAS-388778-M2F4H3 |
Sunstone Sage Profitsword 2023-1 datafile loaded, but some records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 16, 2023 |
February 17, 2023 |
| CAS-388781-J0P4R5 |
Duplicate Operating Unit IDs for different Hotels/Operators |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 17, 2023 |
February 20, 2023 |
| CAS-388783-T5K7F9 |
RBH remapping departments for some accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 21, 2023 |
February 23, 2023 |
| CAS-388786-V7B3S9 |
Apply Aimbridge mapping to new Aimbridge OU |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 21, 2023 |
February 23, 2023 |
| CAS-388788-V1L3Z5 |
Marriott HBIS Standard Review File |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 20, 2023 |
February 20, 2023 |
| CAS-388792-Y5X3H1 |
Flynn HISJX Newport HBIS Standard file loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 20, 2023 |
February 20, 2023 |
| CAS-388789-Q2F2G5 |
New Stockdale Users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 22, 2023 |
February 21, 2023 |
| CAS-388794-Q3B5D0 |
Gencom Benchmark 2023-01 datafile loaded, but not all records/accounts showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 20, 2023 |
February 27, 2023 |
| CAS-388797-W1H3F7 |
Flynn Highgate 2023-01 datafile submitted for Review |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 20, 2023 |
February 21, 2023 |
| CAS-388800-G5P8S4 |
Summary object not updated |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 21, 2023 |
February 21, 2023 |
| CAS-388801-C4P4G3 |
Starwood user getting error message on excel integration |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 22, 2023 |
February 22, 2023 |
| CAS-388803-T7P3B8 |
Flynn Highgate Actual 2023-01 datafile process, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 21, 2023 |
February 21, 2023 |
| CAS-388808-N1F2J4 |
McKibbon Account moved to new department |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 23, 2023 |
February 23, 2023 |
| CAS-388810-Z2W9P7 |
Apply RBH accounts/mapping to new RBH Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 24, 2023 |
February 23, 2023 |
| CAS-388811-D6F8K4 |
Summary Object Budget % Variance calculations missing abs() |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 23, 2023 |
March 10, 2023 |
| CAS-388818-N1S1Q1 |
Davidson datafiles processed but not showing any records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 23, 2023 |
March 23, 2023 |
| CAS-388817-H7S0C9 |
Flynn Proforma file records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 23, 2023 |
February 24, 2023 |
| CAS-388820-G7G3Q1 |
Starwood Melia datafile processed, but new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 24, 2023 |
February 24, 2023 |
| CAS-388822-V8X8Q1 |
1 Hotel Copenhagen (Skt Petri) (OU 6500) currency issue |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 27, 2023 |
February 24, 2023 |
| CAS-388824-L9Z9Z7 |
Datafile 10588 has not completed processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 27, 2023 |
February 26, 2023 |
| CAS-388826-L3F6Z2 |
Gencom Benchmark datafiles processed, but some records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 27, 2023 |
February 26, 2023 |
| CAS-388827-P7G4D5 |
Gencom Four Seasons 2023-1 datafiles loaded, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 27, 2023 |
February 27, 2023 |
| CAS-388830-P7F6P5 |
Below tickets can be resolved, issues have been corrected |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 28, 2023 |
February 27, 2023 |
| CAS-388833-R4L1S6 |
Setup access for new/returning administrative user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 1, 2023 |
March 1, 2023 |
| CAS-388835-H9F9M2 |
User access issues |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 2, 2023 |
March 2, 2023 |
| CAS-388840-S8L2M8 |
Starwood API/Output Adjustment |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 10, 2023 |
March 15, 2023 |
| CAS-388842-Z8Q5X8 |
Deactivate users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 10, 2023 |
March 7, 2023 |
| CAS-388845-X1Y5W4 |
Axiom HBIS Standard file loaded for Review |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 10, 2023 |
March 9, 2023 |
| CAS-388849-B3X4P5 |
Hilton Datafiles loaded, but some new records/accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 10, 2023 |
March 9, 2023 |
| CAS-388848-C8C7G5 |
Hyatt Datafiles added and processed successfully, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 10, 2023 |
March 9, 2023 |
| CAS-388851-V6P4P8 |
Montage datafile loaded, but some new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 10, 2023 |
March 9, 2023 |
| CAS-388853-P9P2H4 |
Highgate datafile loaded, but some records/accounts not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 13, 2023 |
March 9, 2023 |
| CAS-388855-R1S1Y4 |
Axiom HBIS Standard Datafile processed but some records not showing up correctly |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 10, 2023 |
March 10, 2023 |
| CAS-388863-Z9H7S7 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 13, 2023 |
March 13, 2023 |
| CAS-388862-J1R8G8 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 13, 2023 |
March 13, 2023 |
| CAS-388868-Q6K3V5 |
Profitsword connector datafiles loaded, but not showing data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 13, 2023 |
March 14, 2023 |
| CAS-388870-F2R3P6 |
Data Validation Process Log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(3) Low |
March 15, 2023 |
March 14, 2023 |
| CAS-388873-C0L2B2 |
Aimbridge datafile loaded and processed, but new accounts not added for OU Account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 15, 2023 |
March 15, 2023 |
| CAS-388875-D5B2W9 |
Hersha Datafiles added, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 14, 2023 |
March 14, 2023 |
| CAS-388876-W5V8R6 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 14, 2023 |
March 14, 2023 |
| CAS-388877-D1L2W4 |
Susntone Four Seasons datafiles processed, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 14, 2023 |
March 14, 2023 |
| CAS-388881-Q3J9Z9 |
Flynn Raymond Connector 2023-2 datafile added to portal, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 15, 2023 |
March 14, 2023 |
| CAS-388882-V1X0L7 |
Highgate 2022-11 file reprocess |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 17, 2023 |
March 14, 2023 |
| CAS-388883-M0W8T1 |
Make field for Operator visible in the Account table for the OU specific Accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 17, 2023 |
March 20, 2023 |
| CAS-388885-V2K6B7 |
Apply Accounts and mapping to new SH Group operating unit – 1 Hotel Hanalei Bay |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 16, 2023 |
March 15, 2023 |
| CAS-388889-F4C4D2 |
Flynn Highgate 2023-02 datafile submitted for review and processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 16, 2023 |
March 16, 2023 |
| CAS-388895-K0B2K9 |
Davidson Profitsword datafiles processed, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 16, 2023 |
March 17, 2023 |
| CAS-388897-S8B7C2 |
Yotel datafiles loaded, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 17, 2023 |
March 17, 2023 |
| CAS-388896-G7P8R2 |
Melia datafile processed successfully, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 17, 2023 |
March 17, 2023 |
| CAS-388899-Q8K5B7 |
Flynn NCG HBIS Standard loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 17, 2023 |
March 17, 2023 |
| CAS-388901-K0S4V7 |
1 Hotel Copenhagen (Skt Petri) (OU 6500) currency issue |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 21, 2023 |
March 20, 2023 |
| CAS-388904-P0T2Z2 |
Flynn NCG Datafile loaded, but might be missing some records still not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 21, 2023 |
March 21, 2023 |
| CAS-388906-S6G6J0 |
SCG Axiom 2023-2 datafile processed, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 21, 2023 |
March 21, 2023 |
| CAS-388908-Z9C2Y4 |
Starwood API/Output Adjustment Continued |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 24, 2023 |
March 21, 2023 |
| CAS-388910-C1S8H2 |
Some older Aimbridge Data is missing after switching to Master CoA |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 21, 2023 |
March 22, 2023 |
| CAS-388912-T9F7R1 |
Davidson Profitsword datafiles processed and new accounts added, but records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 22, 2023 |
March 22, 2023 |
| CAS-388915-R9M6Q9 |
Add new Pre-defined Hierarchies to the Account Dimension |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 24, 2023 |
March 22, 2023 |
| CAS-388916-T6P2R5 |
Adjust current pre-built Department Hierarchy in the Account Dimension |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 24, 2023 |
March 22, 2023 |
| CAS-388918-Z4Y9V2 |
Add abs() to Summary Measure EBITDA Bud Var Pct |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 24, 2023 |
March 22, 2023 |
| CAS-388920-T8M7F8 |
Flynn Proforma file processed, but some records not showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 22, 2023 |
March 23, 2023 |
| CAS-388921-Q1Q0Z5 |
New Flynn user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 24, 2023 |
March 23, 2023 |
| CAS-388926-Q7H5V7 |
Add new ownership group |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 24, 2023 |
March 22, 2023 |
| CAS-388925-R8H6V2 |
Apply HEI mapping to new OU |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 24, 2023 |
March 23, 2023 |
| CAS-388928-J7L4Q9 |
Apply Marriott mapping to new Marriott OU |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 24, 2023 |
March 23, 2023 |
| CAS-388931-B4P7K8 |
Make Group field on the Operating Unit table visible for users in outputs |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 24, 2023 |
March 23, 2023 |
| CAS-388933-D4B9W7 |
Update OU Longitude and Latitude |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 27, 2023 |
March 23, 2023 |
| CAS-388934-M3L2X9 |
Deactivate two sunstone users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 24, 2023 |
March 23, 2023 |
| CAS-388937-J5R4S4 |
Flynn Highgate datafile processed and all accounts in account table, but records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 23, 2023 |
March 24, 2023 |
| CAS-388940-Y1Q1Q1 |
Flynn user access issue |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 27, 2023 |
March 24, 2023 |
| CAS-388941-W2Q2T9 |
SH Group 1 Hotel Copenhagen currency issue continued |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 27, 2023 |
March 25, 2023 |
| CAS-388944-X3S2R4 |
Use HEI Datafiles for Westin La Paloma to fill in blank Account Descriptions on Account Table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 27, 2023 |
March 25, 2023 |
| CAS-388945-P3V2T1 |
Add attached Pbx file to all portals |
Other |
Issue Solved |
drew.r.wallace@gmail.com |
(2) Normal |
March 28, 2023 |
March 28, 2023 |
| CAS-388948-V4B2W3 |
Apply Accounts and Common Account mapping to new OUs for operator HRI |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 29, 2023 |
March 29, 2023 |
| CAS-388950-L4F1D7 |
Add STR Accounts to Flynn and Starwood operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 30, 2023 |
March 29, 2023 |
| CAS-388951-Z2S4L5 |
Create accounts and departments and apply common account and department group mapping |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 31, 2023 |
March 30, 2023 |
| CAS-388954-D7Q6C8 |
Aimbridge Master CoA remapping not updating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 30, 2023 |
March 30, 2023 |
| CAS-388957-W8D9N7 |
Marriott and HEI datafiles processed, but not all accounts showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 31, 2023 |
March 31, 2023 |
| CAS-388959-T2N5S4 |
Remove Sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2023 |
March 31, 2023 |
| CAS-388966-V3D2W0 |
Demo 3 Dashboards |
Report Rendering |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2023 |
April 6, 2023 |
| CAS-388967-B4H3P2 |
Add column for Operator to Department Table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 11, 2023 |
April 4, 2023 |
| CAS-388972-J5K5M2 |
Would like to be able to sort with cube rank formulas on YTD periods |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 10, 2023 |
May 24, 2023 |
| CAS-388975-T3T3F9 |
Add column to Operating unit table – Asset Manager 2 |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 12, 2023 |
April 10, 2023 |
| CAS-388983-D8L5Y7 |
Inactive Operating Units are still in OU Table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 12, 2023 |
April 12, 2023 |
| CAS-388982-C9S6H9 |
Hilton Datafiles loaded, but some new records/accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 10, 2023 |
April 10, 2023 |
| CAS-388986-G4S7Q2 |
Montage datafile loaded, but some new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 10, 2023 |
April 10, 2023 |
| CAS-388985-R7D7Y9 |
Hyatt Datafiles added and processed successfully, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 10, 2023 |
April 10, 2023 |
| CAS-388984-Z8C2J3 |
Benchmark datafiles submitted but some records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 10, 2023 |
April 10, 2023 |
| CAS-388989-J9N6L7 |
Additional Accounts and Common Account mapping for Crescent |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 11, 2023 |
April 10, 2023 |
| CAS-388991-Z0F7V6 |
Benchmark datafiles submitted but some records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 10, 2023 |
April 12, 2023 |
| CAS-388995-B8T2R5 |
Crescent PS Vertical datafiles processed, but some accounts not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 11, 2023 |
April 11, 2023 |
| CAS-388998-D2Z5Q3 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 11, 2023 |
April 12, 2023 |
| CAS-389001-M3B9C3 |
Sunstone Four Seasons datafiles loaded, but some records/new accounts now showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 12, 2023 |
April 12, 2023 |
| CAS-389002-R1S1W1 |
Flynn Highgate Datafiles department mismatch |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 12, 2023 |
April 12, 2023 |
| CAS-389005-S9R0P9 |
Sunstone EOS Profitsword Vertical datafile loaded, but some new accounts/records not showing up |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 13, 2023 |
April 13, 2023 |
| CAS-389009-Y3M9X2 |
Datafiles 11287 and 11283 processed, but possible department mismatch |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 13, 2023 |
April 14, 2023 |
| CAS-389012-M2H7H0 |
Demo hotels still missing some data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 17, 2023 |
June 2, 2023 |
| CAS-389015-L9M8V8 |
LBA datafile loaded, but new accounts/records not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 14, 2023 |
April 15, 2023 |
| CAS-389018-Q0Y9F8 |
Add Aptech connector to data validation status log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 18, 2023 |
April 20, 2023 |
| CAS-389017-C8K1H2 |
Newport Aptech datafile loaded, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 14, 2023 |
April 15, 2023 |
| CAS-389022-G1H9Z0 |
Gencom Four Seasons Datafile processed, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 17, 2023 |
April 14, 2023 |
| CAS-389024-M2Z1W0 |
Sunstone Ocean’s Edge EOS Profitsword Vertical file loaded, but data isn’t matching datafile |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 14, 2023 |
April 15, 2023 |
| CAS-389027-W4K4P3 |
Demo 1 Access |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 18, 2023 |
June 29, 2023 |
| CAS-389029-V7K5C1 |
Datafile dept mismatch |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 17, 2023 |
May 24, 2023 |
| CAS-389035-K0H8R9 |
Confirm aimbrdige datafiles are processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 17, 2023 |
April 18, 2023 |
| CAS-389034-P8S4S7 |
Remove erroneous Aimbridge datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 18, 2023 |
April 18, 2023 |
| CAS-389055-J9B7X5 |
Datafile 11318 |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 18, 2023 |
April 27, 2023 |
| CAS-389059-X9G1L4 |
McKibbon HBIS Standard datafiles processed, new account added, but some records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 19, 2023 |
April 20, 2023 |
| CAS-389062-Q1Q1G7 |
Datafile 11718 |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 19, 2023 |
April 20, 2023 |
| CAS-389076-C1C0Y1 |
Some McKibbon accounts showing up with incorrect +/- sign |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 19, 2023 |
April 20, 2023 |
| CAS-389081-S3F1J1 |
Flynn Highgate datafile processed but some new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 20, 2023 |
April 20, 2023 |
| CAS-389083-K1R3G0 |
Major data discrepancy across multiple connectors/operators |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 20, 2023 |
April 27, 2023 |
| CAS-389085-L6S3V9 |
Highgate connector account sign flip |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 20, 2023 |
April 21, 2023 |
| CAS-389087-V4X2V4 |
Starwood Innventures Budget Datafiles |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 20, 2023 |
April 21, 2023 |
| CAS-389089-W5H4Q3 |
Make sure all SH Group file are showing up on the processing validation log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 25, 2023 |
April 27, 2023 |
| CAS-389091-J5C1K4 |
Flynn Newport HISJX ApTech Budget 2023-ALL datafile loaded, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 21, 2023 |
April 22, 2023 |
| CAS-389090-P3R9N0 |
Newport Aptech Budget datafile did process, but two accounts/records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 24, 2023 |
April 22, 2023 |
| CAS-389096-X8J1P7 |
Add folders to Location dimension |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 26, 2023 |
April 24, 2023 |
| CAS-389098-J6S2J6 |
HEI 2023 Budget datafile (11658) missing rows |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 24, 2023 |
April 24, 2023 |
| CAS-389100-J9N3G3 |
HEI Datafile 11658 showing up with data mismatches across fin types |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
April 25, 2023 |
| CAS-389102-G9X5S8 |
Dupliate ATransID for HEI Budget |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 25, 2023 |
April 25, 2023 |
| CAS-389103-Z7H4M4 |
SWVP HEI datafile processed but no records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 25, 2023 |
April 25, 2023 |
| CAS-389107-K6C8T3 |
Axiom 2023-3 datafile processed but not showing any records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 25, 2023 |
April 26, 2023 |
| CAS-389111-T8F3L1 |
Stockdale LAAC Crescent Profitsword Vertical file added to portal, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 26, 2023 |
April 26, 2023 |
| CAS-389110-F8Y5R2 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 26, 2023 |
April 26, 2023 |
| CAS-389109-M0N7K0 |
New Sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 27, 2023 |
April 27, 2023 |
| CAS-389121-H4R9K0 |
Sunstone EOS Profitsword Vertical datafile loaded, but some new accounts/records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 30, 2023 |
May 1, 2023 |
| CAS-389124-D0W4Z6 |
Add attached accounts to LBA master CoA |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 3, 2023 |
May 2, 2023 |
| CAS-389127-S0J0L4 |
Add option to Entity Type drop down in Operating Unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 4, 2023 |
May 2, 2023 |
| CAS-389132-D2L8T9 |
Duplicate/misassigned Accounts in the Master CoA |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 5, 2023 |
May 30, 2023 |
| CAS-389134-K8R4L3 |
Master CoA Interface |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 8, 2023 |
May 4, 2023 |
| CAS-389136-H6L7K0 |
Process two Hyatt connector files |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 4, 2023 |
May 5, 2023 |
| CAS-389140-Y3S0S2 |
Datafiles 11991 and 11992 |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
|
May 5, 2023 |
| CAS-389139-B5K2F8 |
Datafiles 11991 and 11992 processed, but records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 5, 2023 |
May 5, 2023 |
| CAS-389149-C2L3V8 |
Rosewood datafile & connector |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 10, 2023 |
May 9, 2023 |
| CAS-389148-H7G6M2 |
Remove Datafile |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 10, 2023 |
May 9, 2023 |
| CAS-389154-S2Y0D1 |
Benchmark daily measures missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 17, 2023 |
June 5, 2023 |
| CAS-389156-G1X0X3 |
Deactivate Sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 12, 2023 |
May 10, 2023 |
| CAS-389160-N5W3C9 |
New Client ready to load STR data |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 12, 2023 |
May 11, 2023 |
| CAS-389161-V9Y8V4 |
Hersha Datafile processed, but not all records showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 10, 2023 |
May 11, 2023 |
| CAS-389163-L0N8T8 |
Marriott connector datafiles processed, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 10, 2023 |
May 12, 2023 |
| CAS-389168-C3T4G1 |
Highgate Record not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 11, 2023 |
May 12, 2023 |
| CAS-390790-L4T5F8 |
Four Seasons connector datafiles missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 12, 2023 |
June 25, 2024 |
| CAS-390802-F1G7N4 |
Confirm Access for Stockdale user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 12, 2023 |
June 25, 2024 |
| CAS-389174-T8M5T4 |
Stockdale STR Datafile processed but no records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 18, 2023 |
May 13, 2023 |
| CAS-389176-D4W7F7 |
Add accounts to OU |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 15, 2023 |
May 15, 2023 |
| CAS-389178-X5V4S3 |
Sunstone EOS datafile, Profitsword Vertical connector datafile missing some records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 15, 2023 |
May 16, 2023 |
| CAS-389181-H9F9J3 |
Gencom Benchmark datafile processed, but two records not mapped |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 16, 2023 |
May 16, 2023 |
| CAS-389183-Z0W0M7 |
Starwood Davidson Profitsword Connector datafile 12106 |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 16, 2023 |
May 16, 2023 |
| CAS-389184-F2Y4Q7 |
Flynn Innventures datafiles stuck in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 16, 2023 |
May 16, 2023 |
| CAS-389191-H4N1J7 |
12 records from datafile 12108 aren’t processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 16, 2023 |
May 17, 2023 |
| CAS-389187-T9Z7W8 |
Four records from datafile 12106 still aren’t showing up properly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 16, 2023 |
May 17, 2023 |
| CAS-389189-C0L7D9 |
confirm Flynn Newport HISJX ApTech Actual 2023-4 is loading or in the queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 17, 2023 |
May 17, 2023 |
| CAS-389195-T8J9H2 |
Flynn LBA Datafile 12135 processed, but some records are showing incorrect values |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 17, 2023 |
May 18, 2023 |
| CAS-389194-P2B9Y2 |
Flynn Highgate datafile 12144 missing three records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 18, 2023 |
May 18, 2023 |
| CAS-389197-P3Q3G9 |
Stockdale STR datafile added to portal, but incorrect format |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 19, 2023 |
May 19, 2023 |
| CAS-389201-K6S1R4 |
Starwood SH Group 2023-4 datafiles processed, but some new accounts/records not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 18, 2023 |
May 19, 2023 |
| CAS-389200-W0P1S3 |
SCG Axiom Datafile processed but some new accounts/records not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 18, 2023 |
May 19, 2023 |
| CAS-389203-C8B3C0 |
Two accounts need to have all records reprocessed so new department assignment is stamped to records |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 19, 2023 |
May 19, 2023 |
| CAS-389206-K4P1M2 |
SCG Yotel Datafiles processed, but some records/new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 22, 2023 |
May 20, 2023 |
| CAS-389209-B0B4S8 |
New STR File Format name |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 23, 2023 |
May 22, 2023 |
| CAS-389212-J7B6Y0 |
Stockdale LAAC Crescent Profitsword Vertical file processed, but some records/new accounts not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 23, 2023 |
May 22, 2023 |
| CAS-389217-H5B3T6 |
Stockdale Sage Datafiles processed, but some records/new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 23, 2023 |
May 22, 2023 |
| CAS-389216-H2C6V0 |
Add Census #s to Highgate Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 23, 2023 |
May 23, 2023 |
| CAS-389220-R6C3Q8 |
SCG Melia datafile processed but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 23, 2023 |
May 23, 2023 |
| CAS-389223-Z7Z0Q4 |
Adjusted Innventures account from account master to by entity |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 23, 2023 |
May 23, 2023 |
| CAS-389227-J5T9Y8 |
New Flynn user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 24, 2023 |
May 23, 2023 |
| CAS-389226-S6L8B1 |
Confirm user access/setup |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2023 |
May 23, 2023 |
| CAS-389231-M0D7B1 |
Starwood user Raymond Chung can be deactivated |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 26, 2023 |
May 24, 2023 |
| CAS-389235-C7C2Y6 |
Add new HotelBIS/Admin user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 31, 2023 |
June 1, 2023 |
| CAS-389242-T8D4Z7 |
STR connector files not showing up on validation process log |
Report Rendering |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 6, 2023 |
June 5, 2023 |
| CAS-389244-M9D6G4 |
Add Weekend/Weekday to Date attribute |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 6, 2023 |
June 5, 2023 |
| CAS-389250-W9Z2N6 |
Add link to Stockdale portal on Automations tab |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 9, 2023 |
November 13, 2023 |
| CAS-389252-Q3S1P5 |
Add excel reports from Demo 1 to Stockdale portal |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 9, 2023 |
June 7, 2023 |
| CAS-389256-F2H5T1 |
Add Ownership groups to Ownership field drop down in Operating Unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 9, 2023 |
June 8, 2023 |
| CAS-389257-S9K3Y8 |
Add accounts and mapping to new Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 9, 2023 |
June 8, 2023 |
| CAS-389259-Q7P1F6 |
Rosewood Datafile processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 9, 2023 |
June 9, 2023 |
| CAS-389261-Q2V2B8 |
Duplicate LBA accounts created |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 9, 2023 |
June 12, 2023 |
| CAS-389266-R6C1B0 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 12, 2023 |
June 12, 2023 |
| CAS-389269-R5C9B4 |
Sunstone Sage Profitsword Datafile loaded and processed, but not all accounts/records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 12, 2023 |
June 12, 2023 |
| CAS-389264-F7G7V9 |
Sunstone Four Seasons datafiles loaded, but some records/new accounts now showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 12, 2023 |
June 12, 2023 |
| CAS-389267-T9M3T2 |
Sunstone Montage datafile processed, but no records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 12, 2023 |
June 12, 2023 |
| CAS-389273-H2J1B0 |
Stockdale AM Report not refreshing for Stockdale user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 13, 2023 |
June 13, 2023 |
| CAS-389276-F0D2K1 |
Values all turned to whole numbers suddenly |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 13, 2023 |
June 15, 2023 |
| CAS-389277-H8H5P0 |
New Davidson operating unit, data loaded but records not populating |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 15, 2023 |
June 15, 2023 |
| CAS-389280-S1J2X6 |
Aimbridge data is suddenly showing up with negative revenues |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 15, 2023 |
June 16, 2023 |
| CAS-389283-C7F9G6 |
Rounding Issue |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2023 |
June 16, 2023 |
| CAS-389286-R0B2Q7 |
Sunstone EOS PS Vertical datafile loaded and new accounts added, but some records not still populating |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 17, 2023 |
June 17, 2023 |
| CAS-389289-Z4K7H3 |
SH Group datafiles processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 19, 2023 |
June 17, 2023 |
| CAS-389291-V3L9T4 |
Axiom datafile loaded but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 19, 2023 |
June 17, 2023 |
| CAS-389294-R1T7X3 |
ApTech Datafiles not loading |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 19, 2023 |
June 19, 2023 |
| CAS-389293-Q8M3Y4 |
Flynn Highgate datafile loaded, but some new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 19, 2023 |
June 19, 2023 |
| CAS-389292-S3D0F8 |
Add date dimension flags/attributes |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 20, 2023 |
August 7, 2023 |
| CAS-389300-N4W3V4 |
Deactivate Gencom User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 22, 2023 |
June 19, 2023 |
| CAS-389302-M3X7J1 |
Duplicate LBA accounts created |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2023 |
June 19, 2023 |
| CAS-389304-C4J8P9 |
Flynn Newport ApTech datafile processed and accounts added but some records still missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2023 |
June 20, 2023 |
| CAS-389306-J3K3J5 |
McKibbon HBIS Standard Datafile processed successfully, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2023 |
June 20, 2023 |
| CAS-389308-P8N4Q9 |
Remove datafile Stockdale Aimbridge 2023-5 |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2023 |
June 21, 2023 |
| CAS-389310-W7C1B7 |
Flynn and Stockdale STR Monthly data not loading |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 21, 2023 |
June 21, 2023 |
| CAS-389313-G3L3X7 |
Sunstone User Excel Access |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 21, 2023 |
June 21, 2023 |
| CAS-389314-C0K4S6 |
Gencom Four Seasons datafile loaded, but some records/new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2023 |
June 21, 2023 |
| CAS-389318-T2K4X8 |
Starwood API/Extract isn’t working properly |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 22, 2023 |
June 22, 2023 |
| CAS-389321-N7N5J9 |
Deactivate SWVP Users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 23, 2023 |
June 22, 2023 |
| CAS-389326-F2S3K1 |
Stockdale Marker Crescent PS Vertical datafile loaded and processed, but no records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 28, 2023 |
June 27, 2023 |
| CAS-389327-X7V7N0 |
Review and process Sunstone Marriott HBIS Standard datafile |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 27, 2023 |
June 27, 2023 |
| CAS-389332-C5S4J7 |
Add new accounts to new operating unit for new operator, Auberge |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 6, 2023 |
July 3, 2023 |
| CAS-389334-H4N2B4 |
New HotelBIS Admin User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 30, 2023 |
June 29, 2023 |
| CAS-389346-B4R7X7 |
STR Monthly Datafile processed, but some records did not process correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 29, 2023 |
June 29, 2023 |
| CAS-389347-L5D7Z7 |
Update demo 1 dashboards |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 5, 2023 |
June 30, 2023 |
| CAS-389349-S1J4L0 |
Ticket Number: CAS-389026-N0Y0V3 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 5, 2023 |
June 29, 2023 |
| CAS-389350-B9K3N2 |
Setup Access for KHP to Demo 1 |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 4, 2023 |
July 5, 2023 |
| CAS-389396-G8G2N7 |
Replace Portfolio Summary Excel report on Demo 1 and Demo 2 |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 6, 2023 |
July 10, 2023 |
| CAS-389401-J7L4S4 |
Two new Marriott Operating Units Added |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 10, 2023 |
July 11, 2023 |
| CAS-389410-L9M1N5 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 10, 2023 |
July 11, 2023 |
| CAS-389409-S4J9F3 |
Hyatt Datafiles added and processed successfully, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 11, 2023 |
July 11, 2023 |
| CAS-389408-M8H0P5 |
Hilton datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 11, 2023 |
July 11, 2023 |
| CAS-389407-N1L0R5 |
Rosewood Datafile processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 11, 2023 |
July 11, 2023 |
| CAS-389413-J1D4H7 |
Sunstone EOS Profitsword Vertical datafile loaded, but some new accounts/records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 11, 2023 |
July 11, 2023 |
| CAS-389415-F7D8C9 |
Sunstone Four Seasons datafiles loaded, but some records/new accounts now showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 13, 2023 |
July 12, 2023 |
| CAS-389417-G4J9L4 |
Datafiles reprocessed with new accounts, but some records still not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 12, 2023 |
July 13, 2023 |
| CAS-389425-M2Z2L4 |
Flynn Texas Western Profitsword Datafiles processed, but one record not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 17, 2023 |
July 17, 2023 |
| CAS-389424-K2W2F5 |
Flynn NHG ApTech datafile processed, but some records not showingup |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 17, 2023 |
July 17, 2023 |
| CAS-389427-G7D0L7 |
Radco LBA Datafiles processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 17, 2023 |
July 17, 2023 |
| CAS-389429-X3Z9X4 |
Add measure to TravelClick cube |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
|
July 25, 2023 |
| CAS-389434-K4V4M5 |
Starwood Davidson datafiles processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 17, 2023 |
July 18, 2023 |
| CAS-389433-T1W2T0 |
Stockdale Aimbridge datafile processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 17, 2023 |
July 18, 2023 |
| CAS-389436-D2H2P2 |
Flynn Aimbridge datafile processed but missing some accounts/records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 18, 2023 |
July 18, 2023 |
| CAS-389438-Z9N1H0 |
Starwood SH Group datafiles processed, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 18, 2023 |
July 19, 2023 |
| CAS-389439-P6S9K8 |
Starwood Yotel datafiles processed but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 19, 2023 |
July 18, 2023 |
| CAS-389442-V3J8V4 |
KHP Davidson datafiles processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 19, 2023 |
July 19, 2023 |
| CAS-389446-T1K1Q6 |
STR monthly datafiles added to portal but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 19, 2023 |
July 20, 2023 |
| CAS-389454-P5F5G1 |
STR datafile 12984 processed in the validation log, but not showing up in the outputs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 20, 2023 |
July 21, 2023 |
| CAS-389457-K8L6B0 |
Add accounts and mapping to new operating units with new operator |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 24, 2023 |
July 25, 2023 |
| CAS-389465-D2J9Y1 |
TraveClick Measures |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 26, 2023 |
July 25, 2023 |
| CAS-389464-C9B6Y3 |
TC Booking Object Folder Structure |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 26, 2023 |
July 24, 2023 |
| CAS-389459-G9T6K6 |
TC Capacity Measure |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 26, 2023 |
August 7, 2023 |
| CAS-389462-D9Y4N2 |
TC Comp Set Measure Type Calculation |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 28, 2023 |
November 8, 2023 |
| CAS-389468-C4F0W9 |
Pull latest data from Starwood Cherre API for STR and STR Daily Data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 24, 2023 |
July 24, 2023 |
| CAS-389469-P9L3J1 |
Radco User Tyler Whitt is not able to access his properties in excel |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 26, 2023 |
July 25, 2023 |
| CAS-389471-M8J6C9 |
Add the attached reports to my admin portal –> visualizations tab |
Report Rendering |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 27, 2023 |
July 27, 2023 |
| CAS-389476-G5V5Q9 |
KHP Users having issues with excel connection |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 26, 2023 |
July 26, 2023 |
| CAS-389477-Y3K5T8 |
Stockdale HRI datafiles processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 26, 2023 |
July 26, 2023 |
| CAS-389482-F2L4P4 |
Add additional entities to TC cube |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 31, 2023 |
July 26, 2023 |
| CAS-389481-W7Z5G7 |
TC Data discrepancy |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
|
July 26, 2023 |
| CAS-389484-Z9F1L8 |
Addtiional TC data discrepancies |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 31, 2023 |
July 27, 2023 |
| CAS-389487-D0D5Y2 |
Financial Object – Measure for Budget isn’t working for The Marker |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 28, 2023 |
July 27, 2023 |
| CAS-389488-D0J6Z6 |
ApTech Connector files disappearing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 28, 2023 |
July 31, 2023 |
| CAS-389496-Z8M6Q0 |
Add all accounts and account table mappings to new Crescent OU |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 1, 2023 |
August 1, 2023 |
| CAS-389498-H6J8N9 |
The Raymond connector created a few accounts that are incorrectly transcribed from the datafil |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 3, 2023 |
August 1, 2023 |
| CAS-389502-Z8C8Z3 |
Load HBIS Review file with Marriott OU data |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 2, 2023 |
August 2, 2023 |
| CAS-389507-Y3C2L7 |
HBIS Standard connector file loaded for Marriott OU |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 3, 2023 |
August 4, 2023 |
| CAS-389510-R3T9X4 |
HBIS Standard connector file loaded for Marriott OU |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 4, 2023 |
August 5, 2023 |
| CAS-389511-F8T6V4 |
Raymond Account records not showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 7, 2023 |
August 5, 2023 |
| CAS-389513-B6S5N5 |
Duplicate Highgate Master Accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 10, 2023 |
August 8, 2023 |
| CAS-389516-G8S3H8 |
Add attached Accounts and Account Mapping to new Sage operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 8, 2023 |
August 8, 2023 |
| CAS-389518-L4Q1R5 |
Aimbridge Connector/CoA mapping change |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 9, 2023 |
August 11, 2023 |
| CAS-389524-K1G5G1 |
Hyatt datafiles loaded but some records/new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 10, 2023 |
August 11, 2023 |
| CAS-389530-B1V0B7 |
NCG Account Dept Mismatch |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 11, 2023 |
August 11, 2023 |
| CAS-389531-B6D2G3 |
Texas Western Dept Mismatch |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 11, 2023 |
August 11, 2023 |
| CAS-389533-Q5D2C1 |
Summary object data discrepancy |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
August 13, 2023 |
| CAS-389535-T2K9K0 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 11, 2023 |
August 11, 2023 |
| CAS-389537-P9P7P5 |
HRI Account department mismatch |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 14, 2023 |
August 12, 2023 |
| CAS-389541-F5F6K0 |
Texas Western Dept Mismatch – continuation of ticket CAS-389529-R9L4C3 |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 16, 2023 |
August 17, 2023 |
| CAS-389543-B6L4S2 |
Add attached accounts and mapping to NCG Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 16, 2023 |
August 17, 2023 |
| CAS-389548-Z7Y2J5 |
Flynn NCG HBIS Upload Actual 2023-07 some records did not load |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 18, 2023 |
August 18, 2023 |
| CAS-389550-V5C7P4 |
Add new column to operating unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 18, 2023 |
August 20, 2023 |
| CAS-389552-R5L4R6 |
Review and process NCG HBIS Upload |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
August 18, 2023 |
| CAS-389554-T6J4S5 |
Radco STR Files Loaded but not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 23, 2023 |
August 18, 2023 |
| CAS-389556-P8Q0C9 |
Please refresh HBIS connector |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 18, 2023 |
August 18, 2023 |
| CAS-389560-M5W3R2 |
Post the attached Power BI dashboards to my portal, visualizations tab |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 21, 2023 |
August 21, 2023 |
| CAS-389562-W9V9M7 |
SH Group Datafiles loaded, but new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 22, 2023 |
August 21, 2023 |
| CAS-389561-Y3G0G3 |
Axiom datafile loaded but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 22, 2023 |
August 21, 2023 |
| CAS-389566-C0W7Q0 |
Demo Name attribute not showing up properly |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 22, 2023 |
August 22, 2023 |
| CAS-389569-X3T0F3 |
Put Demo Name and ExtPin attributes in the Supplemental Folder |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 23, 2023 |
August 22, 2023 |
| CAS-389571-V5L7F4 |
Demo hotels have not pulled in the last few version periods |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 23, 2023 |
August 29, 2023 |
| CAS-389573-M8N6T8 |
Highgate STR API |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 24, 2023 |
August 23, 2023 |
| CAS-389577-H9C6P5 |
Hilton connector adjustment |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 24, 2023 |
August 24, 2023 |
| CAS-389581-N9Y6V3 |
Remove datafile from the queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 24, 2023 |
August 24, 2023 |
| CAS-389582-C0C2X6 |
Review and process Flynn NCG datafile in the queue |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 25, 2023 |
August 28, 2023 |
| CAS-389587-S4H3S8 |
STR Flynn Highgate datafile processed, but not seeing data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 25, 2023 |
August 26, 2023 |
| CAS-389594-G7F9Z5 |
STR Highgate datafile processed but some records not showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 28, 2023 |
August 29, 2023 |
| CAS-389596-P9V9S0 |
Add attached accounts and mapping to Valor Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
|
August 29, 2023 |
| CAS-389597-Y6B9N1 |
Hilton connector Budget showing negative expenses |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 29, 2023 |
August 30, 2023 |
| CAS-389603-B8N8C8 |
Radco Valor datafile showing up in wrong version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 31, 2023 |
August 30, 2023 |
| CAS-389604-P8B5N5 |
Pulling STR Rank data |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 1, 2023 |
August 31, 2023 |
| CAS-389608-K3C1W7 |
HBIS standard connector for Flynn Innventures 2023 budget datafile showing possible department mismatch |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 30, 2023 |
August 30, 2023 |
| CAS-389613-G0D4H6 |
Adding Prop ID (TC ID) number |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 1, 2023 |
August 31, 2023 |
| CAS-389614-L5L2J5 |
Two Files stuck in queue with no format file name can be removed |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 1, 2023 |
August 31, 2023 |
| CAS-389618-Q4C3Q8 |
Add new Radco Aimbridge OU to Aimbridge master COA |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 1, 2023 |
September 1, 2023 |
| CAS-389620-R9X0X7 |
Add attached accounts to OU Hacienda AltaGracia, Auberge (ALG) |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 1, 2023 |
September 1, 2023 |
| CAS-389630-Y3Q2W1 |
Add attached accounts and mapping to new HVMG operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 6, 2023 |
September 5, 2023 |
| CAS-389634-L9D2V1 |
Setup access for new Flynn users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 7, 2023 |
September 8, 2023 |
| CAS-389633-B5F0J7 |
Flynn user unable access online dashboards |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 7, 2023 |
September 6, 2023 |
| CAS-389636-H1V7C6 |
Radco Aimbridge datafiles processed, but records not showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 8, 2023 |
September 6, 2023 |
| CAS-389638-Z5S8Q1 |
Deactivate LBA Users from Demo portal |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 6, 2023 |
September 6, 2023 |
| CAS-389640-B0G7K8 |
Grant access to new Demo 2 User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 7, 2023 |
September 8, 2023 |
| CAS-389649-J2J7Q0 |
Ensure Radco user is setup for TC access |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 8, 2023 |
September 8, 2023 |
| CAS-389651-H1J0Q4 |
Stockdale Crescent 2023-7 datafile loaded, but not all data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 8, 2023 |
September 8, 2023 |
| CAS-389654-J0V8B0 |
Grant access to new Demo 2 User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 8, 2023 |
September 8, 2023 |
| CAS-389658-Y4X7B9 |
System Refresh and Aimbridge connector datafile processing |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 8, 2023 |
September 9, 2023 |
| CAS-389665-C4F0Y5 |
Sunstone Montage 2023-8 datafile processed, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2023 |
September 12, 2023 |
| CAS-389664-G5S5P4 |
New Starwood user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 14, 2023 |
September 12, 2023 |
| CAS-389671-S9V7P9 |
Rosewood connector data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2023 |
September 12, 2023 |
| CAS-389675-X5J3Y2 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2023 |
September 12, 2023 |
| CAS-389674-Q7Y3L1 |
Sunstone EOS PS Vertical datafile loaded and new accounts added, but some new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2023 |
September 12, 2023 |
| CAS-389668-H1W2L7 |
Sunstone-HIghgate connector datafile processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2023 |
September 12, 2023 |
| CAS-389676-Q2X9B6 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2023 |
September 12, 2023 |
| CAS-389678-Q9D7T0 |
Flynn Access |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2023 |
September 12, 2023 |
| CAS-389683-G5M0M5 |
Change folder name |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 15, 2023 |
November 2, 2023 |
| CAS-389682-R7X3T7 |
Confirm excel connection setup for Demo 2 users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 13, 2023 |
September 13, 2023 |
| CAS-389685-B3M9J6 |
TC Object |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 15, 2023 |
September 14, 2023 |
| CAS-389687-V8L9H0 |
TC Capacity Measure double what it should be for Measure Type Comp Set |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 15, 2023 |
November 13, 2023 |
| CAS-389688-S4F8G9 |
Radco HVMG PS Vertical Connector datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 15, 2023 |
September 13, 2023 |
| CAS-389691-H9J8C1 |
Flynn TW Profitsword connector datafiles processed, but some records not populating even with accounts in table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 18, 2023 |
September 20, 2023 |
| CAS-389693-S8T9J2 |
Benchmark and Benchmark Daily Measures adjustment |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 18, 2023 |
November 13, 2023 |
| CAS-389699-N6G0X3 |
Add attached accounts and mapping to new TPG Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 19, 2023 |
September 19, 2023 |
| CAS-389701-H7H7L0 |
Flynn NCG HBIS Upload Review |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2023 |
September 19, 2023 |
| CAS-389707-P1R9W4 |
Flynn Proforma HBIS Standard file not loading correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2023 |
September 25, 2023 |
| CAS-389706-Y5Z6V4 |
Datafile Flynn Highgate Profitsword Vertical Prelim 1 Budget 2024-ALL.csv stuck in processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2023 |
September 19, 2023 |
| CAS-389702-G9S8S8 |
STR-Cherre API missing most recent data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2023 |
July 24, 2024 |
| CAS-389709-T2C7H8 |
Set new TPG Accounts for OU YYYY3 (Courtyard Downtown St. Pete) to master |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2023 |
September 19, 2023 |
| CAS-389711-P3B1C6 |
Flynn 2023-8 STR datafile processed, but no records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2023 |
September 20, 2023 |
| CAS-389713-V1J1K7 |
Gencom Four Seasons Datafiles processed, but missing some records or new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 20, 2023 |
September 20, 2023 |
| CAS-389716-D3T6J1 |
Datafile 15299 Flynn Highgate Profitsword Vertical Prelim 1 Budget 2024-ALL loaded into Budget Financial Type |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 20, 2023 |
September 20, 2023 |
| CAS-389718-R4N9K7 |
SH Group Datafiles loaded, but new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 20, 2023 |
September 20, 2023 |
| CAS-389720-N2Z0B6 |
15132 Stockdale DTSL HRI Actual 2023-08 processed, but some majority of records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 20, 2023 |
September 20, 2023 |
| CAS-389725-N0X2P2 |
Radco TPG datafile loaded, but records not showing up with mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 21, 2023 |
September 21, 2023 |
| CAS-389724-Q7V6S5 |
Radco HVMG PS Vertical Actual 2023-8 datafile loaded, but data showing up in wrong version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 21, 2023 |
September 21, 2023 |
| CAS-389727-S8Y4V8 |
Add new Radco users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 21, 2023 |
September 25, 2023 |
| CAS-389731-F8T9X7 |
Innventures record on HBIS Standard Budget datafile not showing up with mapping, possible dept mismatch |
Processing Issue |
Issue Solved |
drew.r.wallace@gmail.com |
(1) High |
September 22, 2023 |
September 24, 2023 |
| CAS-389732-X5C0G0 |
Flynn Highgate STR datafile added to portal |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 22, 2023 |
September 23, 2023 |
| CAS-389735-M8T8J3 |
Stockdale Sage Profitsword datafile loaded, but some records not showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 25, 2023 |
September 24, 2023 |
| CAS-389737-T7L8J5 |
Crescent datafile processed but some records for new OU not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 25, 2023 |
September 23, 2023 |
| CAS-389743-S0G7Y0 |
Flynn-Highgate STR datafiles processed, but not all records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 25, 2023 |
September 27, 2023 |
| CAS-389746-N2B0W2 |
Radco HEI Datafile loaded for new HEI OU |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 25, 2023 |
September 25, 2023 |
| CAS-389754-C6M8H0 |
Duplicate HEI account masters |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 25, 2023 |
September 26, 2023 |
| CAS-389768-R8D0W6 |
TC Cube not showing most recent data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 27, 2023 |
October 5, 2023 |
| CAS-389778-H2Z1S7 |
HEI Datafiles processed, but some records not fully mapped |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 27, 2023 |
September 27, 2023 |
| CAS-389783-N2B7X2 |
Flynn NCG datafile loaded, but some ATransIDs not mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 28, 2023 |
September 29, 2023 |
| CAS-389787-W5W7L8 |
STR data not showing up for new operating unit |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 3, 2023 |
October 5, 2023 |
| CAS-389788-P2G5P8 |
Create and assign new departments to new Legacy Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 6, 2023 |
October 3, 2023 |
| CAS-389795-R5B8W3 |
Add accounts, common account, and department mapping to new Legancy Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 5, 2023 |
October 3, 2023 |
| CAS-389794-Y0V9B3 |
New Sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 5, 2023 |
October 3, 2023 |
| CAS-389793-W7N9L5 |
New Starwood User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 5, 2023 |
October 3, 2023 |
| CAS-389797-Z0V1B8 |
Generated records for Rooms Available need to be removed |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 5, 2023 |
November 2, 2023 |
| CAS-389799-Q1K1W8 |
TC Cube – hide as of dates with no data |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 11, 2023 |
November 8, 2023 |
| CAS-389801-Q2R8R9 |
STR data not showing up for new HEI operating unit |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 6, 2023 |
October 5, 2023 |
| CAS-389802-H3S2T6 |
Marriott connector 2023-8 datafiles not showing all records correctly |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 4, 2023 |
October 5, 2023 |
| CAS-389805-N1P3P9 |
Resent Data Sync Invitation to Kyle |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 6, 2023 |
October 5, 2023 |
| CAS-389808-H8W0B6 |
HRI Accounts/records not showing up for all datafiles, possible dept mismatch |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 9, 2023 |
October 9, 2023 |
| CAS-389810-Z1V3Q4 |
Processing stuck? |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 6, 2023 |
October 9, 2023 |
| CAS-389811-T6W6X5 |
Can we kick off a refresh ASAP so the Hilton and HBIS standard connectors get reprocessed. |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 9, 2023 |
October 9, 2023 |
| CAS-389816-Y2M4L8 |
New Radco user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 11, 2023 |
October 10, 2023 |
| CAS-389818-Z9T6H3 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 10, 2023 |
October 10, 2023 |
| CAS-389819-P1C9V7 |
Rosewood connector data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 10, 2023 |
October 10, 2023 |
| CAS-389822-F2H9V2 |
Sage Profitsword datafile processed, but one record not showing up with account in accoun table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 12, 2023 |
October 11, 2023 |
| CAS-389823-F1V3S5 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 11, 2023 |
October 11, 2023 |
| CAS-389826-V6X8W9 |
Radco TPG HBIS Standard files processed, but some records not showing up even with account in accoun table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 11, 2023 |
October 11, 2023 |
| CAS-389828-G5J2C7 |
Add attached accounts to Operating Unit 630 The American, A DoubleTree Hotel (Operator Legacy) |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 17, 2023 |
October 13, 2023 |
| CAS-389836-R7V8M1 |
Gencom Four Seasons Datafiles processed, but missing some records or new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 16, 2023 |
October 16, 2023 |
| CAS-389840-T4Y6J9 |
Getting an error when trying to view the Validation Process Log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 17, 2023 |
October 18, 2023 |
| CAS-389846-Q6C8N7 |
STR datafiles processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 18, 2023 |
October 19, 2023 |
| CAS-389845-S1S8X2 |
STR-Highgate API 2023-9 data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 18, 2023 |
October 21, 2023 |
| CAS-389844-V2C9M0 |
SH Group Datafiles loaded, but new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 19, 2023 |
October 19, 2023 |
| CAS-389849-Q0K8S4 |
NCG – Profitsword Vertical processed, but accounts/records not all showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 20, 2023 |
October 21, 2023 |
| CAS-389851-Q7J6Q4 |
STR Data for Stockdale not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 20, 2023 |
October 23, 2023 |
| CAS-389853-M4Z3H4 |
Marriott datafile loaded, but not showing values |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 20, 2023 |
October 21, 2023 |
| CAS-389855-J6C1F6 |
LEYE data reprocessing |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 23, 2023 |
October 21, 2023 |
| CAS-389857-B2J1F6 |
Datafile 16417 Loaded to wrong version Period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 23, 2023 |
October 21, 2023 |
| CAS-389866-W6X3D9 |
Flynn_STR 2023-9 datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 23, 2023 |
November 8, 2023 |
| CAS-389868-K7D3M8 |
Radco HVMG PS Vertical Actual 2023-8 and 2023-9 datafile loaded, but data showing up in wrong version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 24, 2023 |
October 25, 2023 |
| CAS-389871-Y1M6P3 |
Highgate STR API data issue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 25, 2023 |
October 26, 2023 |
| CAS-389881-Y7W0C7 |
Deactivate Flynn User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 3, 2023 |
November 2, 2023 |
| CAS-389895-Q9T7L7 |
Check if there are any files in the queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 3, 2023 |
November 6, 2023 |
| CAS-389896-V9R4M5 |
Flynn Highgate PS Vertical Prelim 2 Budget datafile processed, but records not showing up with mappings |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 3, 2023 |
November 7, 2023 |
| CAS-389901-N0L5C9 |
Flynn Raymond Datafile did not load properly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 6, 2023 |
November 6, 2023 |
| CAS-389906-V0Q5Y5 |
New Marriott Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 7, 2023 |
November 7, 2023 |
| CAS-389907-T6H2N0 |
Flynn Raymond Datafile loaded, but some accounts/records not mapped |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 7, 2023 |
November 7, 2023 |
| CAS-389911-P6B4G1 |
Quick refresh of Hyatt account/record |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 7, 2023 |
November 8, 2023 |
| CAS-389917-D1V9F8 |
Sunstone Four Seasons datafiles loaded, but some records/new accounts now showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 13, 2023 |
November 13, 2023 |
| CAS-389918-Y7P0X4 |
Miru/LEYE data |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 13, 2023 |
November 13, 2023 |
| CAS-389926-Z7Z3N6 |
Gencom LEYE Prelim 1 Budget datafile loaded to incorrect Financial Type |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 14, 2023 |
November 14, 2023 |
| CAS-389925-R5J7Z5 |
Marriott connector datafiles processed, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 14, 2023 |
November 14, 2023 |
| CAS-389931-D9B9X0 |
LEYE datafiles processed with out version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 15, 2023 |
November 15, 2023 |
| CAS-389937-B7P6R3 |
Starwood SH Group Prelim 1 Budget datafiles processed, but no showing up with mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 17, 2023 |
November 21, 2023 |
| CAS-389939-P3L1N4 |
LEYE connector files mislabeled on Process Validation Log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 17, 2023 |
November 17, 2023 |
| CAS-389941-L7Z5C9 |
LEYE datafile processed but new accounts not added |
Permissions Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 20, 2023 |
November 21, 2023 |
| CAS-389946-J3D1N9 |
STR files not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 20, 2023 |
November 21, 2023 |
| CAS-389945-Z6S8R1 |
Process specific record record |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 20, 2023 |
November 21, 2023 |
| CAS-389947-H9V7R6 |
Data for specific OU appearing incorrectly |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 20, 2023 |
November 21, 2023 |
| CAS-389952-K1F4N6 |
Flynn NHG ApTech datafile processed, but records not showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 22, 2023 |
November 22, 2023 |
| CAS-389956-T6Q0T9 |
Gencom User Updates |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 28, 2023 |
November 25, 2023 |
| CAS-389958-Z1X1L2 |
Access for Flynn |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 29, 2023 |
November 25, 2023 |
| CAS-389963-V9Z9S6 |
HEI Datafile processed to wrong financial type |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 27, 2023 |
November 27, 2023 |
| CAS-389968-J9W1G1 |
Confirm Gencom user setup |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 28, 2023 |
November 28, 2023 |
| CAS-389971-P5R9V7 |
Flynn-Highgate STR datafiles processed, but missing calendar month assignment |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 29, 2023 |
November 30, 2023 |
| CAS-389974-V6N7D2 |
SH Group data not showing up in Summary object |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 29, 2023 |
November 30, 2023 |
| CAS-389976-G3P8L1 |
Duplicate cube processing request options |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 30, 2023 |
March 4, 2024 |
| CAS-389984-T0W8K3 |
STR Daily files in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 4, 2023 |
December 5, 2023 |
| CAS-389986-W8G5D9 |
SCG Hersha data showing up double |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 4, 2023 |
December 5, 2023 |
| CAS-389989-Y4P8M6 |
TC Data not updating |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 6, 2023 |
December 6, 2023 |
| CAS-389996-D7M4K9 |
Confirm excel setup for Gencom user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 7, 2023 |
December 6, 2023 |
| CAS-390000-L1B9W3 |
Add 2024 version periods to the SCG API export (output processing log drop down) |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 6, 2023 |
December 7, 2023 |
| CAS-389999-R7Y7Y4 |
datafile 18614 |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 6, 2023 |
December 7, 2023 |
| CAS-390005-T3V7C8 |
Residual Hersha connector data needs to be removed |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 7, 2023 |
December 7, 2023 |
| CAS-390007-Y6X0L3 |
Add new column to operating unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 8, 2023 |
December 20, 2023 |
| CAS-390009-J9K6R0 |
Radco TPG HBIS data department mismatch |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 11, 2023 |
December 8, 2023 |
| CAS-390011-M8N2H6 |
Hilton Datafiles loaded, but some new records/accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 11, 2023 |
December 9, 2023 |
| CAS-390015-F7Z2V2 |
Summary object data missing for SH Group hotels |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 12, 2023 |
December 12, 2023 |
| CAS-390017-P5B3W0 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 12, 2023 |
December 13, 2023 |
| CAS-390018-G6J5N6 |
Database access error |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 13, 2023 |
December 14, 2023 |
| CAS-390021-M4X3P9 |
Files in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 14, 2023 |
December 14, 2023 |
| CAS-390022-Z8S9N6 |
Marriott datafile 18784 loaded, but one record not mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 15, 2023 |
December 18, 2023 |
| CAS-390025-B4X0K5 |
Yotel datafiles processed but not all new accounts added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 16, 2023 |
December 16, 2023 |
| CAS-390028-R6F5D9 |
Devere datafile 18904 not processing to completion |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 18, 2023 |
December 18, 2023 |
| CAS-390033-V9H4F1 |
STR_Highgate API data issue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 20, 2023 |
December 28, 2023 |
| CAS-390032-J9D7T2 |
STR Datafiles in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 20, 2023 |
December 26, 2023 |
| CAS-390037-G9X2L5 |
TC Data still not updated beyond 11/1/2023 |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 21, 2023 |
December 26, 2023 |
| CAS-390039-M9V2C1 |
Cube processing |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 20, 2023 |
December 22, 2023 |
| CAS-390043-C2B8S4 |
SH Group data not showing up in Summary object |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 21, 2023 |
December 22, 2023 |
| CAS-390044-W1J1T9 |
Add accounts and mapping to new operating unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 28, 2023 |
December 26, 2023 |
| CAS-390050-P7B9Y7 |
Dept Mismatch |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 26, 2023 |
December 26, 2023 |
| CAS-390047-X5R2R6 |
Dept Mismatch – needs reprocessing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 26, 2023 |
December 26, 2023 |
| CAS-390052-N5K8S1 |
IHG OU data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 27, 2023 |
December 27, 2023 |
| CAS-390054-C3G5X7 |
HVMG PS Vertical connector dept mismatch |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 29, 2023 |
December 29, 2023 |
| CAS-390060-Z7C8H3 |
SH Group Summary Object Financial Type Budget data still not showing up in outputs |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 1, 2024 |
January 2, 2024 |
| CAS-390067-D1Q1M3 |
Apply the attached mapping to SH Group master |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 5, 2024 |
January 5, 2024 |
| CAS-390073-D7Z1R4 |
Datafile 19740 processed, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 8, 2024 |
January 8, 2024 |
| CAS-390076-K8F6G5 |
HEI Prelim 3 Budget Datafile processed to different financial type |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 10, 2024 |
January 10, 2024 |
| CAS-390078-P6Q0M7 |
Four Seasons connector datafiles missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 11, 2024 |
January 11, 2024 |
| CAS-390077-S8W2K3 |
Marriott connector datafiles processed, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 11, 2024 |
January 11, 2024 |
| CAS-390087-P5L0D6 |
FTVP Prelim 1 Budget not pulling for Hilton connector data |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 16, 2024 |
January 24, 2024 |
| CAS-390091-G7Z3F9 |
TC cube as of date inconsistency issue |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 17, 2024 |
April 24, 2024 |
| CAS-390093-F9K0X1 |
LY Actual measure not showing correctly |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 17, 2024 |
April 24, 2024 |
| CAS-390095-B3M7V9 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 17, 2024 |
January 16, 2024 |
| CAS-390099-L8B2T8 |
EOS PS vertical records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 17, 2024 |
January 18, 2024 |
| CAS-390100-R0V7C8 |
LEYE data processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 17, 2024 |
January 17, 2024 |
| CAS-390103-D5J0Q5 |
New OUs to Master COA – Innventures |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 18, 2024 |
January 17, 2024 |
| CAS-390104-V3W3H8 |
Setup new OU for LEYE COA |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 18, 2024 |
January 17, 2024 |
| CAS-390112-B2Q9P7 |
NCG PS Vertical datafile processed but records showing up without mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 18, 2024 |
January 19, 2024 |
| CAS-390111-C1X3C9 |
TW Profitsword Datafiles processed but |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 18, 2024 |
January 19, 2024 |
| CAS-390114-Z6S1T0 |
Davidson Profitsword datafiles processed but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 18, 2024 |
January 19, 2024 |
| CAS-390113-S9Q5H2 |
Axiom datafile loaded but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 18, 2024 |
January 19, 2024 |
| CAS-390115-Q7C4W5 |
Confirm correct processing of Flynn InnVentures Actual 2023-12 |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2024 |
January 19, 2024 |
| CAS-390120-X9B7J2 |
LEYE 2024 Budget Datafiles not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 20, 2024 |
January 20, 2024 |
| CAS-390124-M1P3P3 |
Add left right scroll bar to account and operating unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 26, 2024 |
January 22, 2024 |
| CAS-390126-F5D5T4 |
Make sure all operators on master COA have new accounts added to the master COA |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 22, 2024 |
July 24, 2024 |
| CAS-390131-C4L0K4 |
NCG OU 507 Record not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 21, 2024 |
January 22, 2024 |
| CAS-390127-X5Y3D1 |
TW Profitsword connector datafiles processing but some ATransIDs not processing to mapped accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 23, 2024 |
January 22, 2024 |
| CAS-390136-M6D7P1 |
Please check STR connector for any files in the queue, there are a few i’ve loaded that haven’t processed yet |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 21, 2024 |
January 22, 2024 |
| CAS-390135-P3J6G5 |
Check STR-Flynn-Highgate API, which hasn’t pulled in the latest monthly STR data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 21, 2024 |
January 22, 2024 |
| CAS-390139-T3R2S6 |
LEYE Budget datafiles didn’t load completely |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 21, 2024 |
January 22, 2024 |
| CAS-390142-C1G6S9 |
STR-Flynn-Highgate API data not aligned with a version period |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 23, 2024 |
January 23, 2024 |
| CAS-390146-L8Y7K7 |
Flynn-Highgate datafile loaded, but duplicate accounts created and causing data issues |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 23, 2024 |
January 24, 2024 |
| CAS-390149-P2R2T1 |
Rosewood connector datafile added for 2024 Budget |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 23, 2024 |
January 24, 2024 |
| CAS-390156-R7G8T1 |
Rosewood Datafile processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 24, 2024 |
January 24, 2024 |
| CAS-390159-Z8L0K7 |
Make Hotel Type in Operating Unit table a drop down |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 26, 2024 |
January 27, 2024 |
| CAS-390160-X2G0P3 |
Convert field to drop downs in oeprating unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 26, 2024 |
January 27, 2024 |
| CAS-390163-D2V1J6 |
Reprocess innventures partition ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 24, 2024 |
January 25, 2024 |
| CAS-390166-W8X7H9 |
Add new columns to operating unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 30, 2024 |
January 27, 2024 |
| CAS-390168-K0H5T3 |
SH Group Datafiles loaded, but new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 26, 2024 |
January 26, 2024 |
| CAS-390172-W7M5N1 |
Process HBIS partition ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 26, 2024 |
January 26, 2024 |
| CAS-390174-B2L9R6 |
TC Cube updates |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 26, 2024 |
January 26, 2024 |
| CAS-390173-S1Z4W2 |
TC cube update As of versus stay date |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 26, 2024 |
January 26, 2024 |
| CAS-390178-J2M1K2 |
TC Data duplication |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 26, 2024 |
April 24, 2024 |
| CAS-390177-F0W1C2 |
TC Cube LW Revenue Measure not correct |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 26, 2024 |
April 24, 2024 |
| CAS-390181-R5P0M3 |
TC Cube LY Measures |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 26, 2024 |
April 24, 2024 |
| CAS-390185-R0Z1G6 |
STR Flynn-Highgate API not showing most recent data |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 29, 2024 |
January 29, 2024 |
| CAS-390190-H3K7Y0 |
Move new Location attributes to folders |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 7, 2024 |
February 8, 2024 |
| CAS-390194-W8G8Y3 |
Process cube ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 3, 2024 |
February 7, 2024 |
| CAS-390199-V6P1Q8 |
Please provide a list of users for Sunstone |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 7, 2024 |
February 7, 2024 |
| CAS-390203-K0X0Y8 |
Add the attached accounts and common account and department mapping to Account table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 7, 2024 |
February 8, 2024 |
| CAS-390204-Z3Z3Z1 |
Rosewood Datafile processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 8, 2024 |
February 8, 2024 |
| CAS-390209-Q3Y1N9 |
SH Group Datafiles loaded, but new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 9, 2024 |
February 9, 2024 |
| CAS-390211-K6D3D5 |
Datafile 20490, Rosewood Connector, in wrong version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 9, 2024 |
February 9, 2024 |
| CAS-390210-P7J0T6 |
Datafile removal |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 9, 2024 |
February 9, 2024 |
| CAS-390213-M4F2B5 |
Reprocess Profitsword Vertical datafile for 2023-12 |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 9, 2024 |
February 9, 2024 |
| CAS-390216-M5S8L2 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 12, 2024 |
February 12, 2024 |
| CAS-390219-Z4K8M3 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 12, 2024 |
February 12, 2024 |
| CAS-390222-X7Y5Y2 |
HIghgate-STR API files missing version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2024 |
February 14, 2024 |
| CAS-390224-T4H5F2 |
Operator List |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 16, 2024 |
February 15, 2024 |
| CAS-390227-L0V8N1 |
Sunstone Four Seasons datafiles loaded, but some records/new accounts now showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2024 |
February 15, 2024 |
| CAS-390233-M2Y4D1 |
STR Datafile in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2024 |
February 16, 2024 |
| CAS-390234-G4Z3V8 |
LEYE datafiles in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 18, 2024 |
February 18, 2024 |
| CAS-390237-Q2M2S6 |
Remove Datafiles 20132, LEYE connector |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 19, 2024 |
February 19, 2024 |
| CAS-390239-F3T6P5 |
PS Vertical datafile 20617 processed, but some records/accounts not showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 19, 2024 |
February 19, 2024 |
| CAS-390243-R0F0K3 |
Flynn – Raymond Datafile 20686 processed multiple times but some records still not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 19, 2024 |
February 19, 2024 |
| CAS-390242-N5N7M4 |
Flynn LBA datafiles 20681 processed, but some records not showing up with account mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 19, 2024 |
February 19, 2024 |
| CAS-390247-L4B8W2 |
Flynn Highgate HBIS datafiles stuck in processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 19, 2024 |
February 20, 2024 |
| CAS-390249-V0K7W0 |
Please load file into PS Vertical |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 20, 2024 |
April 24, 2024 |
| CAS-390254-Q2N7W7 |
Please check that STR-Flynn-Highgate API is pulling latest data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 20, 2024 |
July 24, 2024 |
| CAS-390260-S4J8C8 |
PS Vertical New OUs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 22, 2024 |
March 19, 2024 |
| CAS-390261-H8Y8T3 |
Review and reprocess STR datafile 20676 |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 22, 2024 |
February 24, 2024 |
| CAS-390264-Y4X5P0 |
Deactivate Sunstone users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 26, 2024 |
February 22, 2024 |
| CAS-390265-P4Y4M5 |
SCG Profitsword datafiles loaded, but records not showing up with mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 23, 2024 |
February 23, 2024 |
| CAS-390268-L3B0Q1 |
Deactivate KHP users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 27, 2024 |
February 23, 2024 |
| CAS-390272-G2J9S3 |
Remove inactive Radco Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 27, 2024 |
March 12, 2024 |
| CAS-390271-N2V2G3 |
Remove or deactivate inactive Stockdale OUs |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 27, 2024 |
March 12, 2024 |
| CAS-390274-S8P9S5 |
SH Group connector files stuck in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 24, 2024 |
February 24, 2024 |
| CAS-390280-T3D8N5 |
Add SH Group Account Descriptions to new accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
February 26, 2024 |
| CAS-390279-R1P2Q5 |
add account descriptions for new SH Group accounts – continued |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 26, 2024 |
February 26, 2024 |
| CAS-390283-Z8Q6F7 |
IHG HBIS datafile processed, but some records not processing with mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 27, 2024 |
February 27, 2024 |
| CAS-390288-L9J4X8 |
SH Group Datafiles loaded, but new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 28, 2024 |
February 28, 2024 |
| CAS-390290-V2L5L5 |
Crescent PS Vertical datafile processed but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 28, 2024 |
February 28, 2024 |
| CAS-390292-V7H7N4 |
Innventures datafiles processed, but records not showing up with mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 28, 2024 |
February 28, 2024 |
| CAS-390293-S5V9G6 |
HBIS Datafile 20871 processed, but records not showing up with mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 28, 2024 |
February 29, 2024 |
| CAS-390295-J1D6N9 |
Radco TPG HBIS files processed, but records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 29, 2024 |
March 4, 2024 |
| CAS-390298-Q6T4N2 |
Stockdale PS Vertical datafile 20867 processed, but some records still not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 29, 2024 |
March 4, 2024 |
| CAS-390300-F3B3J7 |
Remove/deactivate uneeded operating unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
March 12, 2024 |
| CAS-390303-S6F3W2 |
OU 410 (SHS Vancouver) STR data is showing up incorrectly |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 29, 2024 |
March 1, 2024 |
| CAS-390305-K0M9L4 |
Deactivate users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 1, 2024 |
March 1, 2024 |
| CAS-390307-X5F8G0 |
Radco Innventures Datafiles processed, but most records now showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 1, 2024 |
March 4, 2024 |
| CAS-390309-N9Z4P5 |
STR Data refresh |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 1, 2024 |
March 3, 2024 |
| CAS-390311-V2T3H7 |
STR Data for SHS Vancouver – CAS-390303-S6F3W2 continued |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 1, 2024 |
March 4, 2024 |
| CAS-390312-J1F6H8 |
Aimrbidge records suddenly showing up without mapping although accounts are in account table |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 4, 2024 |
March 6, 2024 |
| CAS-390318-J5V0R6 |
Montage Data not showing up correct due to new accounts in account table |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 6, 2024 |
March 6, 2024 |
| CAS-390321-P8W0F6 |
Stockdale crescent PS Vertical datafile stuck in processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 6, 2024 |
March 7, 2024 |
| CAS-390325-J5H3L6 |
Innventures connector files with incorrect +/- sign |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 7, 2024 |
March 8, 2024 |
| CAS-390328-X4F0N4 |
Stockdale Crescent ATransID showing up with incorrect +/- sign |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 8, 2024 |
March 8, 2024 |
| CAS-390330-Q3C8V6 |
Unknown new departments in department table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 12, 2024 |
March 9, 2024 |
| CAS-390332-P9Y7T0 |
Profitsword connector datafiles showing up with duplicate values |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 11, 2024 |
March 9, 2024 |
| CAS-390333-V4P1K3 |
User login on multiple devices |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 13, 2024 |
April 24, 2024 |
| CAS-390338-N8K9G0 |
Task list access for Drew |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 13, 2024 |
April 22, 2024 |
| CAS-390345-R4N6R2 |
Task list notifications |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 15, 2024 |
April 22, 2024 |
| CAS-390344-S1X4X3 |
New LEYE 2023 file |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 12, 2024 |
March 12, 2024 |
| CAS-390343-D8W6D1 |
Tasks not showing up on task list |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 12, 2024 |
April 22, 2024 |
| CAS-390351-W0V7Q9 |
Rosewood connector datafile processed, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 12, 2024 |
March 12, 2024 |
| CAS-390350-J8Q7L8 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 12, 2024 |
March 12, 2024 |
| CAS-390349-Q6T7F2 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 12, 2024 |
March 12, 2024 |
| CAS-390353-T8S5P5 |
LEYE data reprocessing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 12, 2024 |
March 12, 2024 |
| CAS-390357-K2R8H8 |
Reload file once existing file is deleted |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 12, 2024 |
March 13, 2024 |
| CAS-390359-G5R2B3 |
LEYE budget loaded, but missing months – cont. CAS-390357-K2R8H8 Reload file once existing file is deleted |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 13, 2024 |
March 13, 2024 |
| CAS-390362-H4M9Y3 |
Update to Hyatt connector |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
|
March 14, 2024 |
| CAS-390364-G3M7L4 |
LEYE 2024 budget datafile loaded, but data showing up triple |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 13, 2024 |
March 14, 2024 |
| CAS-390371-M8Q2R5 |
Hyatt account/records with incorrect (+/-) sign |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 14, 2024 |
March 15, 2024 |
| CAS-390372-H0K4H6 |
Department table – operating unit not showing Operator |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 20, 2024 |
March 15, 2024 |
| CAS-390376-Q5G6F2 |
Add Accounts and mapping to account table for new operator – Wurzak |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 20, 2024 |
March 16, 2024 |
| CAS-390382-X7P8V8 |
Radco Legacy HBIS file stuck in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 19, 2024 |
March 19, 2024 |
| CAS-390385-P4L1L9 |
Add attached accounts to Wurzak master COA – Renaissance Fort Lauderdale (OU ID 220) |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 21, 2024 |
March 20, 2024 |
| CAS-390386-J9X6K0 |
SCG Wurzak HBIS Standard files processed, but records not showing up with mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 22, 2024 |
March 21, 2024 |
| CAS-390391-R2D3V9 |
SH Group Datafiles loaded, but new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 22, 2024 |
March 22, 2024 |
| CAS-390396-H9S6Q6 |
Woodbine Hyatt datafiles added, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 26, 2024 |
March 24, 2024 |
| CAS-390399-K3M4D6 |
Wurzak HBIS Standard files processed, but records not showing up with mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 25, 2024 |
March 26, 2024 |
| CAS-390403-W3F2X6 |
STR datafiles processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 26, 2024 |
March 28, 2024 |
| CAS-390405-Y2X2P9 |
Woodbine Hyatt datafiles added, but missing new accounts (continued) |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 27, 2024 |
March 27, 2024 |
| CAS-390410-N8Q5Y7 |
Radco Courtyard Panama City STR data isn’t showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 28, 2024 |
March 28, 2024 |
| CAS-390413-N5N4Z6 |
Wurzak HBIS Standard files processed, but records not showing up with mapping (continued) |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 29, 2024 |
March 29, 2024 |
| CAS-390416-D8D5M9 |
STR Datafile 21238 showing incorrect values |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 29, 2024 |
March 30, 2024 |
| CAS-390418-Y7G9V0 |
STR Datafile 21238 showing incorrect values (continued) |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 31, 2024 |
March 31, 2024 |
| CAS-390423-T2Q8T1 |
Wurzak HBIS accounts still not showing up. Please review the below |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 1, 2024 |
April 1, 2024 |
| CAS-390422-V7H8Z8 |
Operating Unit showing incorrect STR values – possible duplicate accounts/records |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 1, 2024 |
July 24, 2024 |
| CAS-390427-K5Z9T2 |
SH Group datafile stuck in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 3, 2024 |
April 3, 2024 |
| CAS-390429-P5H5F4 |
Enable Master COAs for Woodbine |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 3, 2024 |
April 3, 2024 |
| CAS-390432-X9X9B5 |
Wurzak HBIS Datafile processed with no Version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 4, 2024 |
April 5, 2024 |
| CAS-390434-B7Z4Y4 |
Hyatt Datafiles added and processed successfully, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 5, 2024 |
April 6, 2024 |
| CAS-390437-W3J7Q4 |
Hilton Datafiles loaded, but some new records/accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 6, 2024 |
April 7, 2024 |
| CAS-390439-L7J8P2 |
Hyatt Datafile ATrans ID not showing up with mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 8, 2024 |
April 8, 2024 |
| CAS-390441-X2V8P4 |
Davidson Profitsword Datafile loaded without Version Period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 9, 2024 |
April 8, 2024 |
| CAS-390442-J9J2H1 |
Aimbridge datafile loaded and processed, but new accounts not added to Account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 9, 2024 |
April 8, 2024 |
| CAS-390445-Q7C3J1 |
Rosewood Datafile processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 9, 2024 |
April 8, 2024 |
| CAS-390446-J7F1H5 |
Datafiles with unmapped ATransIDs |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 10, 2024 |
April 9, 2024 |
| CAS-390448-P8K1X2 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 10, 2024 |
April 13, 2024 |
| CAS-390451-P6F1V7 |
HBIS standard connector hasn’t finished processing |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 10, 2024 |
April 11, 2024 |
| CAS-390453-S9C4K2 |
Marriott datafiles loaded but some records still not showing up with mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 12, 2024 |
April 13, 2024 |
| CAS-390456-B1D1F7 |
Need to delete a file, but not shown in the delete file request log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 14, 2024 |
April 14, 2024 |
| CAS-390457-G0K4Y7 |
Woodbine-Davidson-Profitsword Budget datafile stuck in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 16, 2024 |
April 22, 2024 |
| CAS-390459-H4G0R4 |
Sunstone-Bidwell-Sage-Profitsword-Actual-2024-03.csv stuck in deletion queue |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 15, 2024 |
April 16, 2024 |
| CAS-390463-F6S2R4 |
PS Vertical Crescent datafile loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 16, 2024 |
April 17, 2024 |
| CAS-390464-M7H5T3 |
Texas Western Profitsword datafiles loaded through upload portal, but not showing up with any OU/mappings |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 16, 2024 |
April 16, 2024 |
| CAS-390465-W8G3S5 |
HBIS standard datafiles not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 17, 2024 |
April 17, 2024 |
| CAS-390468-Z2R8B0 |
Flynn LBA datafile stuck in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 17, 2024 |
April 17, 2024 |
| CAS-390470-J5B6M1 |
McKibbon HBIS standard files loaded, but with no version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 17, 2024 |
April 18, 2024 |
| CAS-390472-X3X8S9 |
Starwood McKibbon HBIS datafiles loaded, but not showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 18, 2024 |
April 19, 2024 |
| CAS-390471-L0K9D9 |
Flynn Summary Historical Highgate datafiles loaded, but not showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 18, 2024 |
April 21, 2024 |
| CAS-390476-R3L2R7 |
Gencom LEYE datafiles processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 18, 2024 |
April 19, 2024 |
| CAS-390478-R8N7B2 |
Flynn McKibbon HBIS Standard datafiles loaded, but all in month of March |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 18, 2024 |
April 19, 2024 |
| CAS-390480-N7D5W7 |
Datafiles in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 19, 2024 |
April 20, 2024 |
| CAS-390481-F9G2B4 |
Starwood McKibbon HBIS standard files loaded, but data is all in the month of March |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 19, 2024 |
April 20, 2024 |
| CAS-390484-V2W9G4 |
HBIS datafiles processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 19, 2024 |
April 20, 2024 |
| CAS-390486-X5K2R1 |
Radco HBIS-Upload-Actual-2024-03 datafiles processed without version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 20, 2024 |
April 21, 2024 |
| CAS-390489-D1N2R8 |
SH Group datafiles stuck in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 20, 2024 |
April 21, 2024 |
| CAS-390491-T8R0F1 |
Unmapped ATransIDs |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 21, 2024 |
April 21, 2024 |
| CAS-390492-R9H2P1 |
SH Group Datafiles |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 22, 2024 |
April 22, 2024 |
| CAS-390496-F1P6V6 |
List of unmapped Accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 22, 2024 |
April 22, 2024 |
| CAS-390498-J4B1T3 |
Confirm deletion |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 22, 2024 |
April 22, 2024 |
| CAS-390500-Z5P9X9 |
Apply attached Account Descriptions and mapping to SH Group accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 22, 2024 |
April 23, 2024 |
| CAS-390501-T2D6X5 |
HBIS Datafiles processed with no version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 23, 2024 |
April 23, 2024 |
| CAS-390506-Y6F7M1 |
HBIS Datafiles processed with no version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 23, 2024 |
April 24, 2024 |
| CAS-390505-W3P8H6 |
Tasks can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 26, 2024 |
April 24, 2024 |
| CAS-390510-V5T5D9 |
HBIS Wurzak removed files still showing data |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 23, 2024 |
April 24, 2024 |
| CAS-390509-N1K7N0 |
HBIS Datafiles processing as whole numbers |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 24, 2024 |
April 26, 2024 |
| CAS-390508-M4L3G4 |
Add accounts and mapping to new Schulte Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 26, 2024 |
April 24, 2024 |
| CAS-390515-G1N7N8 |
Wurzak HBIS Datafile processed with no Version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 25, 2024 |
April 25, 2024 |
| CAS-390516-K4Z8C4 |
Deactivate Radco Users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 26, 2024 |
April 25, 2024 |
| CAS-390518-B0N0L7 |
STR Datafile Question |
Processing Issue |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
April 25, 2024 |
April 25, 2024 |
| CAS-390521-N3X2Z5 |
McKibbon HBIS datafile 22228 processed without Version period or account mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 25, 2024 |
April 27, 2024 |
| CAS-390527-H1H9K1 |
Schulte PS Vertical datafiles processed, but some records/new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 26, 2024 |
April 26, 2024 |
| CAS-390526-L0H6G6 |
HBIS Datafile processed, but not all records showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 26, 2024 |
April 26, 2024 |
| CAS-390529-F2C9G0 |
HBIS Datafiles processing, but some records not showing up with Mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 26, 2024 |
April 27, 2024 |
| CAS-390533-T8V5Z7 |
STR Daily Datafiles processed, but not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 29, 2024 |
April 30, 2024 |
| CAS-390534-L2M8S0 |
Hyatt Datafiles processing issues |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 29, 2024 |
April 29, 2024 |
| CAS-390540-J7S3G7 |
LEYE Datafiles stuck in processing |
Permissions Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 3, 2024 |
May 8, 2024 |
| CAS-390544-V2M9N7 |
Add to Operating Unit table drop down list |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 9, 2024 |
May 4, 2024 |
| CAS-390547-C7X0J8 |
Sunstone Users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 8, 2024 |
May 4, 2024 |
| CAS-390546-X8R0Y3 |
Update summary measure |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 7, 2024 |
July 24, 2024 |
| CAS-390548-K5C2Q3 |
Updates to summary measure calculations |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 7, 2024 |
August 29, 2024 |
| CAS-390555-Q5L9G1 |
Hyatt Datafiles stuck in processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 7, 2024 |
May 7, 2024 |
| CAS-390558-N2W8D2 |
Highgate Datafile processing, but new accounts being automatically added that are duplicative and causing errors |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 7, 2024 |
May 8, 2024 |
| CAS-390559-C2P7W1 |
Rosewood Datafile processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 7, 2024 |
May 8, 2024 |
| CAS-390562-R8C5L9 |
Add column to operating unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 10, 2024 |
May 9, 2024 |
| CAS-390563-G6B4M4 |
Continuation of CAS-390557-Y0W1G4 Highgate Datafile processing, but new accounts being automatically added that are duplicative and causing errors |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 8, 2024 |
May 9, 2024 |
| CAS-390567-J1L7N6 |
Kick off refresh to process Marriott connector data ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 10, 2024 |
May 10, 2024 |
| CAS-390569-T6D7C5 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 10, 2024 |
May 10, 2024 |
| CAS-390574-Z1D7T7 |
Aimbridge connector update |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 15, 2024 |
May 12, 2024 |
| CAS-390573-J8V9B4 |
Marriott connector datafiles processed, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 13, 2024 |
May 12, 2024 |
| CAS-390572-M0Q3M1 |
Montage datafile loaded, but some new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 13, 2024 |
May 12, 2024 |
| CAS-390571-J0G3G7 |
Profitsword Sage connector datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 13, 2024 |
May 12, 2024 |
| CAS-390582-K0C6M4 |
SH Group datafile loaded, but not all records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 13, 2024 |
May 13, 2024 |
| CAS-390583-V7F8M8 |
New user for Radco |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 16, 2024 |
May 15, 2024 |
| CAS-390585-N8T9Z4 |
Datafiles processed, but not showing up with any mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 15, 2024 |
May 16, 2024 |
| CAS-390587-R1G7V8 |
Deactivate Starwood User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 17, 2024 |
May 16, 2024 |
| CAS-390590-K5X0G3 |
Deactivate HBIS users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 17, 2024 |
May 16, 2024 |
| CAS-390591-F4B8B6 |
LEYE data load issue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 16, 2024 |
May 20, 2024 |
| CAS-390594-P7V2F7 |
HBIS connector continually showing up without Version Period when submitted through new portal upload |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 17, 2024 |
May 20, 2024 |
| CAS-390598-S8S5M4 |
Add new Accounts and account mapping to Newport Operating Unit HISJX |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2024 |
May 20, 2024 |
| CAS-390597-H0P1P0 |
Add new Operator |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 21, 2024 |
May 20, 2024 |
| CAS-390603-H7F1C0 |
LEYE Data loading; CAS-390591-F4B8B6 resolved |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2024 |
May 20, 2024 |
| CAS-390602-J9C1K8 |
HBIS Standard datafiles showing up with no version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2024 |
May 20, 2024 |
| CAS-390604-J1Y2H7 |
Add to Owner dropdown list on Operating Unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 22, 2024 |
May 20, 2024 |
| CAS-390607-T2N6J9 |
Enable SH Group and Four Seasons Connectors & Master COA for Mohari Group |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 22, 2024 |
May 21, 2024 |
| CAS-390611-N8L0X9 |
Confirm user deactivated |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 22, 2024 |
May 21, 2024 |
| CAS-390613-B5X2V1 |
HBIS datafile processed, but has 2x as many ATransIDs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 21, 2024 |
May 21, 2024 |
| CAS-390612-X5H3T0 |
ApTech datafile stuck in processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 21, 2024 |
May 21, 2024 |
| CAS-390616-F1G2D7 |
Please process HBIS and ApTech connectors ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 21, 2024 |
May 22, 2024 |
| CAS-390618-V7N6J2 |
Aptech datafile processed, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
May 22, 2024 |
| CAS-390620-M1M8M2 |
Please kick off processing ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 22, 2024 |
May 22, 2024 |
| CAS-390622-Z9X3M1 |
Use attached to add Account Descriptions to the newly added Newport Accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 22, 2024 |
May 22, 2024 |
| CAS-390625-F7Z3T2 |
Please refresh aptech connector again ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 22, 2024 |
May 22, 2024 |
| CAS-390628-F2R8R0 |
HEI Datafiles added, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 23, 2024 |
May 23, 2024 |
| CAS-390630-D5B1Q9 |
PS Vertical datafile 22602 processed, but not all records are showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 23, 2024 |
May 23, 2024 |
| CAS-390632-H8F7K0 |
Master COA Accounts removed with inactive hotels |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 23, 2024 |
May 23, 2024 |
| CAS-390633-K6Q2Y7 |
Axiom datafile loaded but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2024 |
May 23, 2024 |
| CAS-390636-S6R3H4 |
Deactivate Starwood Users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 27, 2024 |
May 24, 2024 |
| CAS-390640-B2M6R4 |
Add Operator to Operator drop down on operating unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 28, 2024 |
May 25, 2024 |
| CAS-390639-D4V0T9 |
Enable Master COAs for Woodbine |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 28, 2024 |
May 28, 2024 |
| CAS-390642-H6S9T9 |
Adjust HIS Jackson (HISJX) COA to remove .000 from newly added accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2024 |
May 25, 2024 |
| CAS-390643-F7X7Z6 |
Highgate connector creating duplicate accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 28, 2024 |
July 24, 2024 |
| CAS-390676-J4H4F5 |
SH Group datafile processed, but data not all showing up in correct months |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 29, 2024 |
May 29, 2024 |
| CAS-390675-V4W1H7 |
LEYE Department Assignment updates |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 28, 2024 |
May 29, 2024 |
| CAS-390666-M2T7T0 |
Remove Starwood users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 30, 2024 |
May 29, 2024 |
| CAS-390673-T3K2T2 |
Add starwood users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 30, 2024 |
May 29, 2024 |
| CAS-390672-D7L4T5 |
LEYE Connector datafile issues |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 28, 2024 |
May 29, 2024 |
| CAS-390671-Q9L1R4 |
LEYE connector datafile issues continued |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 28, 2024 |
May 29, 2024 |
| CAS-390670-S4M6S5 |
Four Seasons Master COA unmapped accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 30, 2024 |
May 29, 2024 |
| CAS-390678-L5M5B3 |
Update/refresh LEYE connector |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 29, 2024 |
May 29, 2024 |
| CAS-390681-Q3G8L4 |
Axiom datafile loaded into wrong version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 29, 2024 |
May 29, 2024 |
| CAS-390685-N1N6P3 |
Add Account descriptions and mapping for Four Seasons |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 31, 2024 |
May 30, 2024 |
| CAS-390690-N0S7X5 |
Pyramid PS Vertical datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 30, 2024 |
May 30, 2024 |
| CAS-390691-F0F5T5 |
Woodbine Schulte PS Vertical datafile loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 30, 2024 |
May 30, 2024 |
| CAS-390695-K7X7N6 |
LEYE datafile VP adjustment |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 31, 2024 |
May 31, 2024 |
| CAS-390699-H3X8F5 |
LEYE datafiles have some unmapped ATransIDs, possible dept mismatch |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 3, 2024 |
June 12, 2024 |
| CAS-390702-Q0B7J2 |
Add Accounts and Account mapping to new Operating Unit/Operator |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 5, 2024 |
June 5, 2024 |
| CAS-390711-L5T2B5 |
Some Hyatt Datafiles are suddenly showing up with incomplete processing data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 4, 2024 |
June 5, 2024 |
| CAS-390710-X5J4V0 |
PS Vertical datafile showing up with some records suddenly unmapped |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 4, 2024 |
June 5, 2024 |
| CAS-390709-T9X9H3 |
Four Seasons datafile suddently showing up with unmapped records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 4, 2024 |
June 5, 2024 |
| CAS-390708-J7C3P7 |
Check all Four Seasons datafiles to confirm correct processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 4, 2024 |
June 5, 2024 |
| CAS-390713-S1S7Z0 |
Four Seasons duplicate account creation |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 5, 2024 |
July 24, 2024 |
| CAS-390715-N6C5B8 |
Stockdale Users deactivation |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 7, 2024 |
June 5, 2024 |
| CAS-390718-G4Z5T9 |
PS Vertical Datafile 22763 not showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 6, 2024 |
June 6, 2024 |
| CAS-390720-W7D6Y1 |
Add new Gencom user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 7, 2024 |
June 7, 2024 |
| CAS-390722-V4T2P0 |
Hyatt Datafiles |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 6, 2024 |
June 7, 2024 |
| CAS-390727-S2B9C4 |
PS Vertical Datafile 22763 not showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 10, 2024 |
June 10, 2024 |
| CAS-390726-Y1P8S1 |
Rosewood datafile processed, but one record missing new account |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 10, 2024 |
June 10, 2024 |
| CAS-390730-D5K3N1 |
Reprocess Marriott datafiles so all new accounts are added and records are mapped |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 10, 2024 |
June 11, 2024 |
| CAS-390731-C0H1V9 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 10, 2024 |
June 11, 2024 |
| CAS-390734-C9T2C9 |
Add new Starwood users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 13, 2024 |
June 12, 2024 |
| CAS-390737-H9Y2W0 |
Add accounts and mapping for Intermountain COA operating Units and set to Account Master |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 13, 2024 |
June 12, 2024 |
| CAS-390739-V4W3C9 |
Hyatt Datafile ATransID discrepancy |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 11, 2024 |
June 12, 2024 |
| CAS-390741-F5J1Z9 |
Woodbine Setup for Master COAs |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 13, 2024 |
June 12, 2024 |
| CAS-390742-S2B1Y3 |
LEYE connector processing to multiple Version Periods |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(3) Low |
June 12, 2024 |
June 12, 2024 |
| CAS-390745-W9R5W7 |
Woodbine Practice HBIS files loaded, but not all records showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 13, 2024 |
June 13, 2024 |
| CAS-390748-Z8Z6T4 |
Woodbine IMM HBIS datafile loaded, but some records not processing correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 13, 2024 |
June 13, 2024 |
| CAS-390758-S6F0F3 |
Flynn Texas Western PS Vertical Files processed, but not showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 17, 2024 |
June 17, 2024 |
| CAS-390757-D4L3N5 |
Flynn Raymond Datafile did not load properly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 17, 2024 |
June 17, 2024 |
| CAS-390756-P9L1G0 |
Datafiles stick in processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 17, 2024 |
June 17, 2024 |
| CAS-390760-H9Y4W5 |
HBIS processing |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 18, 2024 |
June 19, 2024 |
| CAS-390762-M5V3C5 |
Woodbine Pyramid PS Vertical datafile loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 19, 2024 |
June 19, 2024 |
| CAS-390761-Z9D3V2 |
Woodbine Practice HBIS files loaded, but not all records showing up correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 19, 2024 |
June 19, 2024 |
| CAS-390765-B8Y9W0 |
SH Group connector updates |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2024 |
June 26, 2024 |
| CAS-390768-B2V5W4 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2024 |
June 20, 2024 |
| CAS-390770-L5K1R3 |
LEYE datafile account mapped to new department |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 27, 2024 |
June 20, 2024 |
| CAS-390772-H4R4P5 |
HEI Datafiles processed, but some new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 21, 2024 |
July 1, 2024 |
| CAS-390775-B2M3Y0 |
Practice COA updates not updating after processing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 21, 2024 |
June 21, 2024 |
| CAS-390776-C7N1D7 |
Starwood McKibbon HBIS datafiles not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 22, 2024 |
June 25, 2024 |
| CAS-390787-J2V5F1 |
Add attached to Flynn portal – documents section |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 27, 2024 |
June 25, 2024 |
| CAS-390798-V0N7F7 |
Provide an extract with all HVMG accounts and their mapping |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 26, 2024 |
June 25, 2024 |
| CAS-390804-L0G3B4 |
Four Seasons Madrid data loading in wrong currency |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 27, 2024 |
June 25, 2024 |
| CAS-390807-H9V3R8 |
1 Hotel Toronto should be in base currency CAD |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 28, 2024 |
June 26, 2024 |
| CAS-390814-K3C9F1 |
Add starwood user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 28, 2024 |
June 28, 2024 |
| CAS-390816-M8S7N3 |
Valor PS Vertical datafile suddenly not showing up correctly |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 27, 2024 |
June 28, 2024 |
| CAS-390818-M0J7Y5 |
Remove newly added accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 28, 2024 |
June 28, 2024 |
| CAS-390817-V7R6P9 |
SH Group connector update continued |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 28, 2024 |
June 28, 2024 |
| CAS-390819-D7J0D5 |
Mohari Four Seasons datafiles loaded, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 27, 2024 |
June 30, 2024 |
| CAS-390821-C9C6V1 |
Add accounts and mapping to HVMG master COA |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 28, 2024 |
June 28, 2024 |
| CAS-390826-Q7B2B4 |
Add Flynn user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 2, 2024 |
July 2, 2024 |
| CAS-390827-Y5K5C7 |
Add to Brand drop down options on Operating Unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 3, 2024 |
July 1, 2024 |
| CAS-390828-P9K5G6 |
Deactivate Woodbine user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 2, 2024 |
July 1, 2024 |
| CAS-390830-S3S6Q3 |
Add Starwood user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 3, 2024 |
July 2, 2024 |
| CAS-390831-D9Q9Y9 |
Add and remove starwood users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 2, 2024 |
July 2, 2024 |
| CAS-390832-F9X6H6 |
Add the attached report template to Radco Portal |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 2, 2024 |
July 2, 2024 |
| CAS-390833-K5Y5V1 |
New accounts added to incorrect operating unit |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 2, 2024 |
July 2, 2024 |
| CAS-390838-D1Q7R5 |
RAdco-HVMG PS Vertical file was uploaded but has not processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 2, 2024 |
July 2, 2024 |
| CAS-390837-K2M4J1 |
Woodbine Schulte PS Vertical datafile loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 2, 2024 |
July 2, 2024 |
| CAS-390836-Q1J9G4 |
Woodbine Schulte PS Vertical datafile loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 2, 2024 |
July 2, 2024 |
| CAS-390842-X5B1B8 |
Radco HEI Datafile loaded, but new accounts not added to Account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 3, 2024 |
July 2, 2024 |
| CAS-390841-W0D6G9 |
Woodbine Schulte PS Vertical datafile loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 3, 2024 |
July 2, 2024 |
| CAS-390840-G4T2X8 |
Starwood Axiom Datafile processed to incorrect version period and year |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(3) Low |
July 2, 2024 |
July 2, 2024 |
| CAS-390839-B8V7N4 |
Starwood Axiom Datafile processed, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 3, 2024 |
July 3, 2024 |
| CAS-390849-T0J7G5 |
Hyatt Datafiles added and processed successfully, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 8, 2024 |
July 8, 2024 |
| CAS-390848-D7S1X5 |
Flynn Highgate datafile processed but some new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 8, 2024 |
July 8, 2024 |
| CAS-390851-W2G8R0 |
Rosewood Datafile processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 8, 2024 |
July 9, 2024 |
| CAS-390853-P7Z2W7 |
Put the attached on the Woodbine portal, documents section |
Report Rendering |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 10, 2024 |
July 9, 2024 |
| CAS-390854-K3F5Z3 |
Department table Operator field not populating for new operator |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 12, 2024 |
July 10, 2024 |
| CAS-390855-D3V1C3 |
Correct summary Measure formatting – impacting production dashboards |
Report Rendering |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 12, 2024 |
July 11, 2024 |
| CAS-390856-M6C8S0 |
Please confirm if Radco HEI file is in processing queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 10, 2024 |
July 10, 2024 |
| CAS-390857-H0R7N5 |
Marriott Data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 10, 2024 |
July 10, 2024 |
| CAS-390859-X6D1W4 |
New HEI operating Unit for Radco is not showing up on their portal or user access |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 12, 2024 |
July 11, 2024 |
| CAS-390863-Y2H7D1 |
Four Seasons Datafiles not loading |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 13, 2024 |
July 15, 2024 |
| CAS-390864-W6N4W9 |
Starwood HP Hersha PS Vertical file loaded, but not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 15, 2024 |
July 15, 2024 |
| CAS-390866-X3G3Z4 |
Check if there are any other files stuck in the queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 16, 2024 |
July 15, 2024 |
| CAS-390868-H9B4F7 |
Please stop these files and remove them |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 15, 2024 |
July 15, 2024 |
| CAS-390869-Q1H0M5 |
STR Manual datafiles loaded, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 16, 2024 |
July 16, 2024 |
| CAS-390872-Y3R8H0 |
Two STR manual files loaded for The Driskill, but did not process |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 18, 2024 |
July 16, 2024 |
| CAS-390871-K5C9V1 |
Woodbine property missing from STR cube |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 18, 2024 |
July 16, 2024 |
| CAS-390876-H7N4Z1 |
LEYE datafile processed, but not completely or correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 17, 2024 |
July 17, 2024 |
| CAS-390877-X9C8S9 |
HEI Datafiles added, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 18, 2024 |
July 17, 2024 |
| CAS-390878-Y5Q1Y4 |
Raymond datafile processed, but records showing up without mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 17, 2024 |
July 17, 2024 |
| CAS-390879-W7C0C0 |
Richard Sandoval Intacct Connector datafile record showing duplicate values |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 23, 2024 |
July 18, 2024 |
| CAS-390880-X1Q4G0 |
HEI Datafiles processed, but part of the script didn’t get completed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 18, 2024 |
July 24, 2024 |
| CAS-390881-P1Y1D5 |
Axiom datafile loaded but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 19, 2024 |
July 19, 2024 |
| CAS-390883-F0Y4Q7 |
Adjustment to HEI connector |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 19, 2024 |
July 19, 2024 |
| CAS-390885-D0Y0D3 |
Handfull of STR Manual Files for Woodbine OUs loaded and were visible, but now some of the files are not |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 19, 2024 |
July 20, 2024 |
| CAS-390907-K7W4L1 |
confirm Radco STR datafiles processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 19, 2024 |
July 19, 2024 |
| CAS-390939-Z0P5X4 |
Sandoval Aqimero processing incomplete |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 23, 2024 |
July 22, 2024 |
| CAS-390938-P7L0C8 |
Sandoval Aqimero datafile processed to wrong Version perio |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 22, 2024 |
July 22, 2024 |
| CAS-390940-J9T5Z9 |
Practice HBIS upload recrods showing up as unmapped |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 23, 2024 |
July 24, 2024 |
| CAS-390941-J3T2K1 |
Mohari MMD datafiles loaded, but not showing up in queue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 23, 2024 |
July 24, 2024 |
| CAS-390945-M8Y6M5 |
Tickets can be closed |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 26, 2024 |
July 24, 2024 |
| CAS-390944-B7G3K0 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 24, 2024 |
August 6, 2024 |
| CAS-390950-T1X0R3 |
Woodbine user unable to access STR cube |
Permissions Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 30, 2024 |
July 30, 2024 |
| CAS-390951-C0L2Q4 |
STR manual still not showing all data that’s been loaded |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 31, 2024 |
July 31, 2024 |
| CAS-390952-L6Z6J3 |
One Woodbine property not showing all STR metrics in the new STR cube |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
August 1, 2024 |
| CAS-390953-Z2V1Y4 |
Woodbine User unable to connect to Database via excel |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 1, 2024 |
July 31, 2024 |
| CAS-390955-P7T9D6 |
Some hotels not showing up at all for Woodbine user |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 1, 2024 |
August 5, 2024 |
| CAS-390954-X2X0Z7 |
Add new woodbine user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 2, 2024 |
August 6, 2024 |
| CAS-390956-K9R8V2 |
New STR Cube issue – Index Measure not populating for Measure Group – Occupancy, Segment – Transient, Group, Contract |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 1, 2024 |
August 5, 2024 |
| CAS-390958-Z4H5S1 |
Create dropdown list for Operating Unit table field |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 9, 2024 |
August 5, 2024 |
| CAS-390960-R7V9F0 |
Rosewood datafile replacement |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 5, 2024 |
August 5, 2024 |
| CAS-390962-H7P1B4 |
Please provide raw Rosewood 2024-06 datafiles |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 5, 2024 |
August 5, 2024 |
| CAS-390971-C3D5J6 |
CAS-390944-B7G3K0 can be resolved. |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 9, 2024 |
August 6, 2024 |
| CAS-390978-K2F6S0 |
Confirm Starwood user access |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 7, 2024 |
August 7, 2024 |
| CAS-390982-K3V6V4 |
Hyatt connector datafiles loaded, but some new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 7, 2024 |
August 7, 2024 |
| CAS-390981-R9Y7C3 |
Hilton Datafiles loaded, but some new records/accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 7, 2024 |
August 7, 2024 |
| CAS-391000-L2W8Z4 |
Update summary measure calculations |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 9, 2024 |
August 27, 2024 |
| CAS-390999-K8K1H4 |
Summary Measures in the Financial Type Folder should be moved to the Amount folder |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 9, 2024 |
August 27, 2024 |
| CAS-391007-V6X9G6 |
Rosewood Datafile processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 8, 2024 |
August 8, 2024 |
| CAS-391009-N1M1F2 |
SCG-STR Cherre API |
Processing Issue |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
August 12, 2024 |
August 10, 2024 |
| CAS-391012-F8L2S0 |
update Region for Flynn properties |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 15, 2024 |
August 13, 2024 |
| CAS-391015-V5W3Y3 |
Marriott datafiles stuck in processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 13, 2024 |
August 13, 2024 |
| CAS-391014-V8G4G5 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 13, 2024 |
August 13, 2024 |
| CAS-391013-C8T8W9 |
Sage Profitsword datafile processed, but one record not showing up with account in accoun table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 13, 2024 |
August 13, 2024 |
| CAS-391018-X6J0C6 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 13, 2024 |
August 13, 2024 |
| CAS-391019-R7Q8V3 |
One operating unit isn’t showing up on the Sunstone portal |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 15, 2024 |
August 13, 2024 |
| CAS-391020-S3D0K4 |
Confirm Sunstone user setup |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 13, 2024 |
August 13, 2024 |
| CAS-391021-Q1H4R6 |
CAS-391019-R7Q8V3 can be resolved or ignored |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 13, 2024 |
August 13, 2024 |
| CAS-391022-Y2J8W6 |
PS Vertical datafiles still in processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 14, 2024 |
August 14, 2024 |
| CAS-391023-Y8K8D0 |
Some Profitsword and PS Vertical datafiles are showing up with negative revenues |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 15, 2024 |
August 15, 2024 |
| CAS-391024-W9Y9N0 |
LEYE datafiles processed but nothing showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 19, 2024 |
August 19, 2024 |
| CAS-391026-V1N2W2 |
Refresh HBIS connector ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 19, 2024 |
August 20, 2024 |
| CAS-391028-G4F7G5 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 21, 2024 |
August 20, 2024 |
| CAS-391031-Z0D4P5 |
HEI Datafiles added, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 21, 2024 |
August 21, 2024 |
| CAS-391030-C2H4S7 |
Yotel datafiles loaded, but not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 21, 2024 |
August 21, 2024 |
| CAS-391029-X2Z3K2 |
PS Vertical datafiles processed, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 21, 2024 |
August 22, 2024 |
| CAS-391032-C8R2P5 |
Axiom datafile loaded but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 21, 2024 |
August 21, 2024 |
| CAS-391034-G7F3S1 |
Deactivate users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 22, 2024 |
August 22, 2024 |
| CAS-391033-L8S5G9 |
User missing from User Management Dashboard |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 22, 2024 |
August 22, 2024 |
| CAS-391038-Z4P5B9 |
PS Vertical datafile processed, but not all records showing up even with accounts in account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 23, 2024 |
August 23, 2024 |
| CAS-391037-H6R2P1 |
PS Vertical datafile processed and all accounts in account table, but some records not showing up with mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 23, 2024 |
August 23, 2024 |
| CAS-391039-N6K6L6 |
Some months not populating Index Measure correctly for specific segments in new STR cube |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 26, 2024 |
August 26, 2024 |
| CAS-391041-J1V9J8 |
Add new owner to Owner drop down on operating unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 27, 2024 |
August 26, 2024 |
| CAS-391042-N7X0S3 |
Records that are set to exclude from exchange rate are still adjusting with different exchanges |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 27, 2024 |
August 27, 2024 |
| CAS-391046-R6R2P6 |
Enable new Owner, Gruppo Statuto, for below master COAs |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 27, 2024 |
August 27, 2024 |
| CAS-391045-T7F9V5 |
Add new operator |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 27, 2024 |
August 27, 2024 |
| CAS-391044-F0L6R5 |
Add Parent Brand and Brand to drop down list |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 27, 2024 |
August 27, 2024 |
| CAS-391043-P7N6H8 |
Add to Brand dropdown list |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 27, 2024 |
August 27, 2024 |
| CAS-391048-C6D2K8 |
Duplicate accounts for HEI master COA |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 29, 2024 |
August 27, 2024 |
| CAS-391049-R1R6L1 |
Add new sunstone users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 28, 2024 |
August 28, 2024 |
| CAS-391050-F5Y9M4 |
Add another sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 30, 2024 |
August 30, 2024 |
| CAS-391053-P4H1L5 |
Gruppo Statuto Four Seasons files loaded, but some not completed and some missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 29, 2024 |
August 29, 2024 |
| CAS-391052-H6N2T5 |
CAS-390548-K5C2Q3 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 30, 2024 |
August 29, 2024 |
| CAS-391056-R3D4L8 |
Four Seasons connector previous years has not updated |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 4, 2024 |
September 4, 2024 |
| CAS-391057-N2V4J7 |
Sandoval Datafile 25499 in wrong version period |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 4, 2024 |
September 4, 2024 |
| CAS-391059-N2R8V9 |
Add column to operating unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 6, 2024 |
September 6, 2024 |
| CAS-391060-R0H8N8 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 6, 2024 |
September 6, 2024 |
| CAS-391061-N4G4N4 |
Process Hyatt Connector and one newly added file ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 6, 2024 |
September 6, 2024 |
| CAS-391064-R6H6W1 |
Assign Operating Units to new Performance Category field |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 10, 2024 |
September 9, 2024 |
| CAS-391067-F0C9K3 |
Hyatt Datafiles added and processed successfully, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 9, 2024 |
September 10, 2024 |
| CAS-391066-W2V5R8 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 9, 2024 |
September 10, 2024 |
| CAS-391068-D7V2N7 |
SH Group datafile loaded, but some records not showing correct numbers |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 9, 2024 |
September 10, 2024 |
| CAS-391070-P5S4M4 |
Hilton Datafiles loaded, but some new records/accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 10, 2024 |
September 10, 2024 |
| CAS-391071-R9R3Q2 |
Add Accounts and COA mapping to Hersha OUs |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 13, 2024 |
September 11, 2024 |
| CAS-391075-L0J4T7 |
Rosewood 2024-8 file |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 11, 2024 |
September 11, 2024 |
| CAS-391076-W4L6N4 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 11, 2024 |
September 11, 2024 |
| CAS-391078-L6G3T0 |
ATrans IDs not showing up with mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2024 |
September 12, 2024 |
| CAS-391077-L9T2T5 |
Rosewood Datafile processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2024 |
September 12, 2024 |
| CAS-391079-V2V7C0 |
Files submitted on new portal but not showing up on validation log |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2024 |
September 13, 2024 |
| CAS-391081-D1L5M2 |
Gruppo Statuto portal created, but not showing up on portal list |
Management Console Appearance |
In Progress |
dwallace@hotelbisolutions.com |
(2) Normal |
September 17, 2024 |
September 12, 2024 |
| CAS-391083-B4R2N2 |
PS Vertical files processed, but not all records showing up correctly with new COA |
Processing Issue |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2024 |
September 12, 2024 |
| CAS-391085-J7B8Z9 |
SH Group datafile loaded, but some records not showing correct numbers |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 13, 2024 |
September 16, 2024 |
| CAS-391086-H5V0H3 |
Add additional accounts to the Hersha Master COA |
Other |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
September 13, 2024 |
September 13, 2024 |
| CAS-391090-N5T4L0 |
LEYE data processed but no records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 15, 2024 |
September 16, 2024 |
| CAS-391089-C0T6F0 |
PS Vertical datafile processed, but not all records showing up with mapping |
Processing Issue |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
September 15, 2024 |
September 14, 2024 |
| CAS-391088-P5W4D5 |
PS Vertical Datafile for Prelim 1 Budget not finishing processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 15, 2024 |