| CAS-385127-C0W6Y1 |
Starwood API |
Enhancement |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 22, 2021 |
February 11, 2022 |
| CAS-385594-G1N8Q0 |
Schulte Automation removals |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(3) Low |
February 1, 2022 |
February 14, 2022 |
| CAS-385425-Q6G9D0 |
aimbridge data issue |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 9, 2022 |
February 14, 2022 |
| CAS-385410-L9Q3R3 |
Possible duplicate accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 9, 2022 |
February 14, 2022 |
| CAS-385603-S3S0T7 |
Looks like the cube has not processed since yesterday |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 11, 2022 |
February 11, 2022 |
| CAS-385614-W0P5P0 |
Newport datafile processed successfully, but new missing some data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 16, 2022 |
| CAS-385617-N4D5J0 |
Aimbridge Datafile processed successfully, but |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 14, 2022 |
| CAS-385618-J7X6Y8 |
Raymond Datafile processed successfully, but new accounts did not get added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2022 |
February 14, 2022 |
| CAS-385619-T5X9S8 |
LBA Accounts continually being created and mapped to specific department, but look like duplicates |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 24, 2022 |
| CAS-385620-T0S3H3 |
Raymond Mapping changed departments |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 16, 2022 |
| CAS-385621-R1Y6Z8 |
New accounts created and mapped, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 15, 2022 |
| CAS-385630-K1X5G7 |
Hersha Hilton Daytona Accounts not pulled in from datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2022 |
February 16, 2022 |
| CAS-385632-Q6Q9T7 |
Newport duplicate accounts being repeatedly generated and mapped to old department |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 17, 2022 |
February 24, 2022 |
| CAS-385636-S2X1M3 |
Please keep the cube refreshing as frequently as possible |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 16, 2022 |
February 22, 2022 |
| CAS-385638-V5N3X4 |
Hersha Hilton Daytona Datafile processed without pulling in all rows from datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 17, 2022 |
February 17, 2022 |
| CAS-385640-Q3P0Z7 |
Files can’t be processed due to invalid number format (scientific notation.) |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 17, 2022 |
February 17, 2022 |
| CAS-385604-G8R7Q5 |
New Summary Object Measures |
Enhancement |
Issue Solved |
sshan@starwood.com |
(2) Normal |
January 15, 2022 |
February 11, 2022 |
| CAS-385646-W1M9D1 |
Add Version Period 2016-12 to Output Process Log Version Period Selection drop down |
Permissions Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 18, 2022 |
February 18, 2022 |
| CAS-385647-S1G8C7 |
Please reprocess datafile Starwood DABDH Hersha PL Actual 2016-12.csv to correct custom account values |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 18, 2022 |
February 22, 2022 |
| CAS-385648-S1V9K9 |
HBIS Standard Highgate Files processed successfully, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 19, 2022 |
February 21, 2022 |
| CAS-385649-W7R1K3 |
Please refresh the cube |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 18, 2022 |
February 21, 2022 |
| CAS-385671-R5F5T9 |
Update Highgate Mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 22, 2022 |
February 22, 2022 |
| CAS-385672-B5K7J1 |
Davidson Duplicate accounts being generated |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 22, 2022 |
March 14, 2022 |
| CAS-385678-L3S4K3 |
Highgate HBIS Upload format datafiles processed successfully, but erroneous data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 23, 2022 |
February 23, 2022 |
| CAS-385679-B3S9M8 |
New user – HotelBIS Demo |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 24, 2022 |
February 23, 2022 |
| CAS-385682-B0F7S8 |
Reprocess Highgate HotelBIS Standard files |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 23, 2022 |
February 23, 2022 |
| CAS-385685-V1J3C2 |
Mapping removed when I changed Operating Unit name |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 28, 2022 |
February 24, 2022 |
| CAS-385689-K7X2X6 |
Innventures HBIS Standard datafile processed successfully but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 24, 2022 |
February 24, 2022 |
| CAS-385708-R0S7L4 |
Mckibbon mapping – apply mapping to newly added hotels |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 25, 2022 |
February 25, 2022 |
| CAS-385709-C9H4J5 |
Yotel Duplicate ATransIDs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 25, 2022 |
March 1, 2022 |
| CAS-385711-W4L3S8 |
Reprocessing Hersha Hilton Daytona Datafile, remove/add automation values |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 25, 2022 |
February 25, 2022 |
| CAS-385728-Q6Y0K4 |
New Starwood users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 2, 2022 |
February 28, 2022 |
| CAS-385735-F7Y0H9 |
Several HBIS Standard datafiles with McKibbon data have loaded successfully, but there is still no data |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 26, 2022 |
March 1, 2022 |
| CAS-385738-R2C2R3 |
Reprocess Hersha AC KC/Hyatt Place Datafiles so ZZ9999000 – FF&E account is populated |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 26, 2022 |
March 27, 2022 |
| CAS-385760-C3Z5L9 |
McKibbon HBIS Standard Datafiles processed successfully, but new accounts not added to table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 28, 2022 |
March 1, 2022 |
| CAS-385765-F6N5V5 |
McKibbon HBIS standard upload files, still missing a few new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 1, 2022 |
March 14, 2022 |
| CAS-385779-K3K3Q7 |
Marriott Old Town data missing from one account |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 7, 2022 |
March 16, 2022 |
| CAS-385786-T1N4Y0 |
Newport HotelBIS standard upload processed successfully, but new account not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 4, 2022 |
March 4, 2022 |
| CAS-385792-P7V4P0 |
Raymond HotelBIS Standard datafile loaded successfully but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 4, 2022 |
March 4, 2022 |
| CAS-385796-F0T2K2 |
Melia Datafiles processed, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 7, 2022 |
March 7, 2022 |
| CAS-385797-W0W4K0 |
Melia Datafiles processed, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 7, 2022 |
March 5, 2022 |
| CAS-385806-S4Y5S8 |
McKibbon HBIS Standard Datafile processed successfully, but now account not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 7, 2022 |
March 7, 2022 |
| CAS-386158-F2X6D9 |
Melia datafile processed successfully, but automated account values not populated |
Processing Issue |
Issue Solved |
drew.r.wallace@gmail.com |
(2) Normal |
March 11, 2022 |
March 14, 2022 |
| CAS-386157-V3R1S3 |
DeVere Datafile processed for new Operating Unit, but new accounts need to be added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 14, 2022 |
March 15, 2022 |
| CAS-386156-B4G5N7 |
Axiom HBIS Standard Datafile processed and accounts added, but missing data |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 14, 2022 |
March 14, 2022 |
| CAS-386147-P3Z1J6 |
Marriott datafile loaded and processed, but Summary Measures not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 14, 2022 |
March 15, 2022 |
| CAS-386160-Y2Y6S7 |
LBA Datafile processed successuflly, but new account missing from account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 15, 2022 |
March 14, 2022 |
| CAS-386167-D5W7W0 |
Department Mapping Process creating duplicate accounts in different departments |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 17, 2022 |
April 20, 2022 |
| CAS-386169-Y9H8K2 |
Merit Marriott Datafile processed successfully but extra values showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 17, 2022 |
March 17, 2022 |
| CAS-386176-H4S0M7 |
File process log connector issue |
Processing Issue |
In Progress |
dwallace@hotelbisolutions.com |
(2) Normal |
March 21, 2022 |
March 17, 2022 |
| CAS-386177-S8H7S1 |
Davidson |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 18, 2022 |
March 18, 2022 |
| CAS-386178-N2J6V0 |
LBA Datafile processed successuflly, but new account missing from account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 18, 2022 |
March 18, 2022 |
| CAS-386189-N1N0H6 |
Disable user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 19, 2022 |
March 18, 2022 |
| CAS-386188-L1R5G4 |
Hilton datafile loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 19, 2022 |
March 18, 2022 |
| CAS-386211-T7L8F6 |
Several HBIS Standard McKibbon datafiles not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 23, 2022 |
March 23, 2022 |
| CAS-386212-W4S0K7 |
Getting Production Data Sync emails, but not the Production Cube has Processed emails |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 22, 2022 |
March 23, 2022 |
| CAS-386224-X2L3G3 |
Deleting and reloading Hersha file, need auto populated account to be reset |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 24, 2022 |
March 23, 2022 |
| CAS-386225-Q1F3Z3 |
SH Group Account/Department not loading properly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 24, 2022 |
March 23, 2022 |
| CAS-386262-S9Y5D9 |
Hersha Connector automation |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 28, 2022 |
March 29, 2022 |
| CAS-386261-V2R8V6 |
Some Accounts/data not showing up in outputs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 28, 2022 |
March 29, 2022 |
| CAS-386260-C9V8S9 |
Files in documents section not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 27, 2022 |
March 29, 2022 |
| CAS-386263-T4T8N8 |
Highgate HBIS upload file not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 29, 2022 |
March 29, 2022 |
| CAS-386279-X1T8K5 |
Mapping Update for New Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 31, 2022 |
March 30, 2022 |
| CAS-386291-D0V8B0 |
Please use the attached to complete the mapping of the listed accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 2, 2022 |
April 1, 2022 |
| CAS-386293-X1S8N3 |
Mapping outstanding McKibbon Accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 1, 2022 |
April 1, 2022 |
| CAS-386295-L0S9T0 |
Double Check/correct mapping for 232-Apple and HISJX-Apple to remove duplicate/erroneous department assignments |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 2, 2022 |
April 18, 2022 |
| CAS-386294-B6P9X6 |
Create new accounts and apply mapping for new operating units |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 1, 2022 |
| CAS-386304-Q6Z5N2 |
Apply Mapping to new Operating Unit – Hilton San Diego Gas Lamp |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 4, 2022 |
| CAS-386305-Q6P4R5 |
Apply Mapping to new Operating Unit – Hyatt Regency San Francisco |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 4, 2022 |
| CAS-386306-M2R2D2 |
Cube Updating? |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 2, 2022 |
April 4, 2022 |
| CAS-386315-V5N4B9 |
Please Update Mapping for two McKibbon Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 4, 2022 |
| CAS-386316-H3L0V8 |
Update Raymond RES Rogers [RAY] Mapping with the attached |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 4, 2022 |
| CAS-386325-K7V5G6 |
Add new users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 6, 2022 |
April 7, 2022 |
| CAS-386329-G7X6X6 |
Update mapping for new Marriott Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 7, 2022 |
April 7, 2022 |
| CAS-386331-B1V8R3 |
Don’t have access to Sunstone portal |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 8, 2022 |
April 7, 2022 |
| CAS-386374-W8C6X3 |
Update mapping for NCG, Texas Western, Highgate, and McKibbon |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 15, 2022 |
April 14, 2022 |
| CAS-386401-N8Z7F3 |
Please check processing queue and make sure all files are processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 15, 2022 |
April 15, 2022 |
| CAS-386415-G1R6K3 |
Summary Object non populating for Version Period 2022-03 |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 17, 2022 |
April 18, 2022 |
| CAS-386414-C6Z9J7 |
CAS-386295-L0S9T0 can be resolved. |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 19, 2022 |
April 18, 2022 |
| CAS-386417-W7N6K8 |
Actual POR & PAR from Financial Object not populating for Hyatt Regency SFO |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 18, 2022 |
April 18, 2022 |
| CAS-386416-Z5W0X6 |
New accounts not added to Demo hotels |
Processing Issue |
In Progress |
dwallace@hotelbisolutions.com |
(2) Normal |
April 20, 2022 |
April 16, 2022 |
| CAS-386426-T4P6D0 |
Missing Axiom 2022 Budget Data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 19, 2022 |
April 18, 2022 |
| CAS-386434-D9C4G8 |
Please update the cube ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 20, 2022 |
April 20, 2022 |
| CAS-386436-H4X6W1 |
Recent datafiles not showing up in outputs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 20, 2022 |
April 21, 2022 |
| CAS-386438-M1Q8T2 |
Files processed successfully and accounts in account table, but some data not showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 21, 2022 |
April 25, 2022 |
| CAS-386439-B7F5Q3 |
HBIS Standard Highgate Datafiles process, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 21, 2022 |
April 22, 2022 |
| CAS-386441-B0D3B7 |
Hersha Connector Automation – ZZ9999000 – FF&E Contribution Account issue |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 22, 2022 |
April 27, 2022 |
| CAS-386444-B1R9M1 |
Missing accounts/values showing up, but only partially |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 23, 2022 |
April 25, 2022 |
| CAS-386446-F0Q6S6 |
Ticket Number: CAS-386438-M1Q8T2 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 27, 2022 |
April 25, 2022 |
| CAS-386447-W4G5Q0 |
Ticket Number: CAS-386444-B1R9M1 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 27, 2022 |
April 25, 2022 |
| CAS-386448-R3W4H1 |
Please add/adjust the mapping for the attached accounts/operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 25, 2022 |
May 6, 2022 |
| CAS-386455-F2T7Z4 |
Datafiles processed successfully, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 27, 2022 |
April 27, 2022 |
| CAS-386457-B5D4G5 |
Add/Remove Users to Demo 1 |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 29, 2022 |
April 28, 2022 |
| CAS-386458-M3N1S7 |
Specific McKibbon account not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 28, 2022 |
April 28, 2022 |
| CAS-386459-X3K6T2 |
Specific Newport Account not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 28, 2022 |
April 28, 2022 |
| CAS-386462-Q3T8G3 |
Cont’ Specific Newport Accounts not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 28, 2022 |
April 28, 2022 |
| CAS-386463-F7N8Z5 |
Hotels assigned to multiple owners not showing up |
Access |
In Progress |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 28, 2022 |
| CAS-386466-P5D6P5 |
McKibbon HBIS Standard Datafile processed successfully, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 28, 2022 |
April 29, 2022 |
| CAS-386468-Q7K8Q2 |
Raymond Accounts in table, but not values not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 2, 2022 |
April 29, 2022 |
| CAS-386473-N4N5N4 |
Newport Accounts in Account table, but values not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 2, 2022 |
April 29, 2022 |
| CAS-386474-V9K0R4 |
Add new accounts for Axiom Budget Upload |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 29, 2022 |
April 29, 2022 |
| CAS-386480-P6L9Q8 |
Please confirm specific Raymond accounts from specific datafile are processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 29, 2022 |
April 30, 2022 |
| CAS-386479-F1R2T8 |
Please confirm Newport HBIS Upload file processed and records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 29, 2022 |
April 30, 2022 |
| CAS-386494-S9B2Z5 |
Apply mapping to new operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 3, 2022 |
May 6, 2022 |
| CAS-386498-L5H1P2 |
Please make sure all records from recent datafiles are loaded |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 4, 2022 |
May 6, 2022 |
| CAS-386501-Y6Z7J2 |
System Refresh and Demo tomorrow |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 4, 2022 |
May 6, 2022 |
| CAS-386505-G3B1G3 |
Partial Data Refresh |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 5, 2022 |
May 9, 2022 |
| CAS-386506-B4K4S6 |
Axiom Data Discrepancy for 2022 Budget |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 5, 2022 |
May 9, 2022 |
| CAS-386508-D4F7Z3 |
Axiom 2022-3 RESI Datafile, new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
May 9, 2022 |
| CAS-386509-S0Y6R7 |
Axiom 2022-3 DRAG datafile missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 6, 2022 |
May 9, 2022 |
| CAS-386528-V5X1X9 |
HBIS Standard Axiom datafile processed successfully, but new accounts not added to table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 9, 2022 |
May 10, 2022 |
| CAS-386529-B8P3J8 |
Please refresh Axiom, Melia, and HBIS connector data |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 9, 2022 |
May 10, 2022 |
| CAS-386530-D6Q7F7 |
Please refresh the below account |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 9, 2022 |
May 10, 2022 |
| CAS-386531-G5J6R4 |
Update Four Seasons Napa mapping |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 13, 2022 |
May 11, 2022 |
| CAS-386533-Q7C2R0 |
Sunstone User missing some dimensional items in excel |
Report Rendering |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 12, 2022 |
May 13, 2022 |
| CAS-386536-C9G0P1 |
Process updates for Specific Connectors |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 12, 2022 |
May 13, 2022 |
| CAS-386540-B3B4P4 |
At least one new account didn’t get added to account table from recent Marriott file |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 13, 2022 |
May 13, 2022 |
| CAS-386541-C4X9W1 |
Please do a partial refresh for Marriott Connector; four Merit owned hotels |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 13, 2022 |
May 13, 2022 |
| CAS-386554-V8Q2M6 |
Add new Sunstone User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 18, 2022 |
May 17, 2022 |
| CAS-386553-D1C3F5 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
May 17, 2022 |
May 16, 2022 |
| CAS-386555-D4P1X9 |
Aimbridge Datafile processed successfully, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 17, 2022 |
May 19, 2022 |
| CAS-386556-S3P8V5 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 17, 2022 |
May 16, 2022 |
| CAS-386559-C4W2V5 |
Newport HBIS Upload 2019-12 and 2020-12 loaded, but some data missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 18, 2022 |
May 19, 2022 |
| CAS-386558-S5Y7V0 |
Datafile Flynn-Apple HISJX Newport FFE HBIS Upload Actual 2021-12 not all values showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 17, 2022 |
May 19, 2022 |
| CAS-386557-V2K7C2 |
Raymond HBIS Standard FFE Datafiles processed, but only partial data showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 17, 2022 |
May 19, 2022 |
| CAS-386563-C5S2L6 |
Deactivate Starwood user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 20, 2022 |
May 17, 2022 |
| CAS-386572-P9M8W1 |
Please process cube and/or connectors and newly added datafiles, ensure all new accounts are added |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 18, 2022 |
May 19, 2022 |
| CAS-386573-G5C0C9 |
Deactivate HotelBIS admin user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
May 19, 2022 |
| CAS-386578-G3S9W1 |
Add new sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 20, 2022 |
May 20, 2022 |
| CAS-386577-B2J6P1 |
Four Seasons NVC 2022 Budget Datafile |
Processing Issue |
In Progress |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
May 20, 2022 |
| CAS-386580-G0K2B4 |
HISJX HBIS Standard 2022-4 file processed, but not showing all data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386579-W4F2K4 |
NCG HotelBIS Standard Datafile processed, but one records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386581-J2F5H5 |
Four Flynn Aimbridge HBIS Standard files loaded, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386585-H9Y1S9 |
Davidson datafile processed successfully, but values from one records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386584-Z8B3D6 |
Davidson datafile processed successfully, but values from somerecords not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386583-Y2Y9C0 |
Davidson datafiles processed, but records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386582-X2V2H1 |
McKibbon HBIS Standard files processed successfully, but some records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386591-Y1S3K6 |
Aimbridge HBIS Standard files loaded, but some accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 22, 2022 |
May 21, 2022 |
| CAS-386597-Z4J5N3 |
Delete/ Add datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
May 22, 2022 |
| CAS-386598-G6D8G6 |
Summary Object – Financial Object discrepancies |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
May 23, 2022 |
| CAS-386599-P7B7R2 |
Adjust mapping for specific Davidson account |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
May 22, 2022 |
| CAS-386608-S0R2H2 |
After new dashboards are added to Demo 3, add new user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 24, 2022 |
May 23, 2022 |
| CAS-386617-Y6R1L2 |
Please process cube so all files in the delete file queue are removed |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
May 24, 2022 |
| CAS-386618-W2P5P3 |
Please reprocess cube so all new HBIS standard files are loaded |
Data Refresh |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
May 24, 2022 |
| CAS-386621-K5C7M8 |
Remap specific McKibbon Account |
Data Issue |
In Progress |
dwallace@hotelbisolutions.com |
(2) Normal |
May 25, 2022 |
May 24, 2022 |
| CAS-386627-N8T6F0 |
McKibbon HBIS Standard new accounts, records missing |
Processing Issue |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
May 24, 2022 |
| CAS-386639-D6P8X0 |
McKibbon HBIS Standard new account not added |
Processing Issue |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
May 24, 2022 |
| CAS-386640-K7G2Q4 |
Highgate HBIS standard 2022-04 datafile loaded, but not all records showing up |
Processing Issue |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
May 24, 2022 |
| CAS-386657-W7S3B6 |
Adjust Highgate Operating Unit mappings according to the attached |
Data Issue |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
May 25, 2022 |
May 25, 2022 |
| CAS-386659-N3T6K9 |
Additional Highgate mapping adjustments |
Data Issue |
In Progress |
dwallace@hotelbisolutions.com |
(2) Normal |
May 27, 2022 |
May 25, 2022 |