+ New Support Request

Ticket Number Issue Summary Feature Issue Status Email Urgency Desired Resolution Date Last Updated
CAS-385127-C0W6Y1 Starwood API Enhancement Issue Solved dwallace@hotelbisolutions.com (2) Normal December 22, 2021 February 11, 2022
CAS-385594-G1N8Q0 Schulte Automation removals Data Issue Issue Solved dwallace@hotelbisolutions.com (3) Low February 1, 2022 February 14, 2022
CAS-385425-Q6G9D0 aimbridge data issue Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 9, 2022 February 14, 2022
CAS-385410-L9Q3R3 Possible duplicate accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 9, 2022 February 14, 2022
CAS-385603-S3S0T7 Looks like the cube has not processed since yesterday Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 11, 2022 February 11, 2022
CAS-385614-W0P5P0 Newport datafile processed successfully, but new missing some data Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 16, 2022
CAS-385617-N4D5J0 Aimbridge Datafile processed successfully, but Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 14, 2022
CAS-385618-J7X6Y8 Raymond Datafile processed successfully, but new accounts did not get added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2022 February 14, 2022
CAS-385619-T5X9S8 LBA Accounts continually being created and mapped to specific department, but look like duplicates Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 24, 2022
CAS-385620-T0S3H3 Raymond Mapping changed departments Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 16, 2022
CAS-385621-R1Y6Z8 New accounts created and mapped, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 15, 2022
CAS-385630-K1X5G7 Hersha Hilton Daytona Accounts not pulled in from datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2022 February 16, 2022
CAS-385632-Q6Q9T7 Newport duplicate accounts being repeatedly generated and mapped to old department Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 17, 2022 February 24, 2022
CAS-385636-S2X1M3 Please keep the cube refreshing as frequently as possible Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 16, 2022 February 22, 2022
CAS-385638-V5N3X4 Hersha Hilton Daytona Datafile processed without pulling in all rows from datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 17, 2022 February 17, 2022
CAS-385640-Q3P0Z7 Files can’t be processed due to invalid number format (scientific notation.) Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 17, 2022 February 17, 2022
CAS-385604-G8R7Q5 New Summary Object Measures Enhancement Issue Solved sshan@starwood.com (2) Normal January 15, 2022 February 11, 2022
CAS-385646-W1M9D1 Add Version Period 2016-12 to Output Process Log Version Period Selection drop down Permissions Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 18, 2022 February 18, 2022
CAS-385647-S1G8C7 Please reprocess datafile Starwood DABDH Hersha PL Actual 2016-12.csv to correct custom account values Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 18, 2022 February 22, 2022
CAS-385648-S1V9K9 HBIS Standard Highgate Files processed successfully, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 19, 2022 February 21, 2022
CAS-385649-W7R1K3 Please refresh the cube Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 18, 2022 February 21, 2022
CAS-385671-R5F5T9 Update Highgate Mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 22, 2022 February 22, 2022
CAS-385672-B5K7J1 Davidson Duplicate accounts being generated Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 22, 2022 March 14, 2022
CAS-385678-L3S4K3 Highgate HBIS Upload format datafiles processed successfully, but erroneous data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 23, 2022 February 23, 2022
CAS-385679-B3S9M8 New user – HotelBIS Demo Access Issue Solved dwallace@hotelbisolutions.com (2) Normal February 24, 2022 February 23, 2022
CAS-385682-B0F7S8 Reprocess Highgate HotelBIS Standard files Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 23, 2022 February 23, 2022
CAS-385685-V1J3C2 Mapping removed when I changed Operating Unit name Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 28, 2022 February 24, 2022
CAS-385689-K7X2X6 Innventures HBIS Standard datafile processed successfully but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 24, 2022 February 24, 2022
CAS-385708-R0S7L4 Mckibbon mapping – apply mapping to newly added hotels Other Issue Solved dwallace@hotelbisolutions.com (1) High February 25, 2022 February 25, 2022
CAS-385709-C9H4J5 Yotel Duplicate ATransIDs Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 25, 2022 March 1, 2022
CAS-385711-W4L3S8 Reprocessing Hersha Hilton Daytona Datafile, remove/add automation values Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 25, 2022 February 25, 2022
CAS-385728-Q6Y0K4 New Starwood users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal March 2, 2022 February 28, 2022
CAS-385735-F7Y0H9 Several HBIS Standard datafiles with McKibbon data have loaded successfully, but there is still no data Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 26, 2022 March 1, 2022
CAS-385738-R2C2R3 Reprocess Hersha AC KC/Hyatt Place Datafiles so ZZ9999000 – FF&E account is populated Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 26, 2022 March 27, 2022
CAS-385760-C3Z5L9 McKibbon HBIS Standard Datafiles processed successfully, but new accounts not added to table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 28, 2022 March 1, 2022
CAS-385765-F6N5V5 McKibbon HBIS standard upload files, still missing a few new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 1, 2022 March 14, 2022
CAS-385779-K3K3Q7 Marriott Old Town data missing from one account Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 7, 2022 March 16, 2022
CAS-385786-T1N4Y0 Newport HotelBIS standard upload processed successfully, but new account not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 4, 2022 March 4, 2022
CAS-385792-P7V4P0 Raymond HotelBIS Standard datafile loaded successfully but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 4, 2022 March 4, 2022
CAS-385796-F0T2K2 Melia Datafiles processed, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 7, 2022 March 7, 2022
CAS-385797-W0W4K0 Melia Datafiles processed, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 7, 2022 March 5, 2022
CAS-385806-S4Y5S8 McKibbon HBIS Standard Datafile processed successfully, but now account not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 7, 2022 March 7, 2022
CAS-386158-F2X6D9 Melia datafile processed successfully, but automated account values not populated Processing Issue Issue Solved drew.r.wallace@gmail.com (2) Normal March 11, 2022 March 14, 2022
CAS-386157-V3R1S3 DeVere Datafile processed for new Operating Unit, but new accounts need to be added Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 14, 2022 March 15, 2022
CAS-386156-B4G5N7 Axiom HBIS Standard Datafile processed and accounts added, but missing data Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 14, 2022 March 14, 2022
CAS-386147-P3Z1J6 Marriott datafile loaded and processed, but Summary Measures not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 14, 2022 March 15, 2022
CAS-386160-Y2Y6S7 LBA Datafile processed successuflly, but new account missing from account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 15, 2022 March 14, 2022
CAS-386167-D5W7W0 Department Mapping Process creating duplicate accounts in different departments Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 17, 2022 April 20, 2022
CAS-386169-Y9H8K2 Merit Marriott Datafile processed successfully but extra values showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 17, 2022 March 17, 2022
CAS-386176-H4S0M7 File process log connector issue Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 21, 2022 July 20, 2022
CAS-386177-S8H7S1 Davidson Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 18, 2022 March 18, 2022
CAS-386178-N2J6V0 LBA Datafile processed successuflly, but new account missing from account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 18, 2022 March 18, 2022
CAS-386189-N1N0H6 Disable user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal March 19, 2022 March 18, 2022
CAS-386188-L1R5G4 Hilton datafile loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 19, 2022 March 18, 2022
CAS-386211-T7L8F6 Several HBIS Standard McKibbon datafiles not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 23, 2022 March 23, 2022
CAS-386212-W4S0K7 Getting Production Data Sync emails, but not the Production Cube has Processed emails Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High March 22, 2022 March 23, 2022
CAS-386224-X2L3G3 Deleting and reloading Hersha file, need auto populated account to be reset Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 24, 2022 March 23, 2022
CAS-386225-Q1F3Z3 SH Group Account/Department not loading properly Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 24, 2022 March 23, 2022
CAS-386262-S9Y5D9 Hersha Connector automation Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 28, 2022 March 29, 2022
CAS-386261-V2R8V6 Some Accounts/data not showing up in outputs Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 28, 2022 March 29, 2022
CAS-386260-C9V8S9 Files in documents section not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 27, 2022 March 29, 2022
CAS-386263-T4T8N8 Highgate HBIS upload file not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 29, 2022 March 29, 2022
CAS-386279-X1T8K5 Mapping Update for New Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 31, 2022 March 30, 2022
CAS-386291-D0V8B0 Please use the attached to complete the mapping of the listed accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 2, 2022 April 1, 2022
CAS-386293-X1S8N3 Mapping outstanding McKibbon Accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 1, 2022 April 1, 2022
CAS-386295-L0S9T0 Double Check/correct mapping for 232-Apple and HISJX-Apple to remove duplicate/erroneous department assignments Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 2, 2022 April 18, 2022
CAS-386294-B6P9X6 Create new accounts and apply mapping for new operating units Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 1, 2022
CAS-386304-Q6Z5N2 Apply Mapping to new Operating Unit – Hilton San Diego Gas Lamp Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 4, 2022
CAS-386305-Q6P4R5 Apply Mapping to new Operating Unit – Hyatt Regency San Francisco Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 4, 2022
CAS-386306-M2R2D2 Cube Updating? Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 2, 2022 April 4, 2022
CAS-386315-V5N4B9 Please Update Mapping for two McKibbon Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 4, 2022
CAS-386316-H3L0V8 Update Raymond RES Rogers [RAY] Mapping with the attached Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 4, 2022
CAS-386325-K7V5G6 Add new users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 6, 2022 April 7, 2022
CAS-386329-G7X6X6 Update mapping for new Marriott Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 7, 2022 April 7, 2022
CAS-386331-B1V8R3 Don’t have access to Sunstone portal Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 8, 2022 April 7, 2022
CAS-386374-W8C6X3 Update mapping for NCG, Texas Western, Highgate, and McKibbon Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 15, 2022 April 14, 2022
CAS-386401-N8Z7F3 Please check processing queue and make sure all files are processed Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 15, 2022 April 15, 2022
CAS-386415-G1R6K3 Summary Object non populating for Version Period 2022-03 Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 17, 2022 April 18, 2022
CAS-386414-C6Z9J7 CAS-386295-L0S9T0 can be resolved. Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 19, 2022 April 18, 2022
CAS-386417-W7N6K8 Actual POR & PAR from Financial Object not populating for Hyatt Regency SFO Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 18, 2022 April 18, 2022
CAS-386416-Z5W0X6 New accounts not added to Demo hotels Processing Issue In Progress dwallace@hotelbisolutions.com (2) Normal April 20, 2022 April 16, 2022
CAS-386426-T4P6D0 Missing Axiom 2022 Budget Data Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 19, 2022 April 18, 2022
CAS-386434-D9C4G8 Please update the cube ASAP Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal April 20, 2022 April 20, 2022
CAS-386436-H4X6W1 Recent datafiles not showing up in outputs Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 20, 2022 April 21, 2022
CAS-386438-M1Q8T2 Files processed successfully and accounts in account table, but some data not showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 21, 2022 April 25, 2022
CAS-386439-B7F5Q3 HBIS Standard Highgate Datafiles process, but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 21, 2022 April 22, 2022
CAS-386441-B0D3B7 Hersha Connector Automation – ZZ9999000 – FF&E Contribution Account issue Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 22, 2022 April 27, 2022
CAS-386444-B1R9M1 Missing accounts/values showing up, but only partially Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 23, 2022 April 25, 2022
CAS-386446-F0Q6S6 Ticket Number: CAS-386438-M1Q8T2 can be resolved Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 27, 2022 April 25, 2022
CAS-386447-W4G5Q0 Ticket Number: CAS-386444-B1R9M1 can be resolved Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 27, 2022 April 25, 2022
CAS-386448-R3W4H1 Please add/adjust the mapping for the attached accounts/operating units Other Issue Solved dwallace@hotelbisolutions.com (1) High April 25, 2022 May 6, 2022
CAS-386455-F2T7Z4 Datafiles processed successfully, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 27, 2022 April 27, 2022
CAS-386457-B5D4G5 Add/Remove Users to Demo 1 Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 29, 2022 April 28, 2022
CAS-386458-M3N1S7 Specific McKibbon account not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 28, 2022 April 28, 2022
CAS-386459-X3K6T2 Specific Newport Account not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 28, 2022 April 28, 2022
CAS-386462-Q3T8G3 Cont’ Specific Newport Accounts not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 28, 2022 April 28, 2022
CAS-386463-F7N8Z5 Hotels assigned to multiple owners not showing up Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 June 7, 2022
CAS-386466-P5D6P5 McKibbon HBIS Standard Datafile processed successfully, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 28, 2022 April 29, 2022
CAS-386468-Q7K8Q2 Raymond Accounts in table, but not values not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 2, 2022 April 29, 2022
CAS-386473-N4N5N4 Newport Accounts in Account table, but values not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 2, 2022 April 29, 2022
CAS-386474-V9K0R4 Add new accounts for Axiom Budget Upload Other Issue Solved dwallace@hotelbisolutions.com (1) High April 29, 2022 April 29, 2022
CAS-386480-P6L9Q8 Please confirm specific Raymond accounts from specific datafile are processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 29, 2022 April 30, 2022
CAS-386479-F1R2T8 Please confirm Newport HBIS Upload file processed and records showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 29, 2022 April 30, 2022
CAS-386494-S9B2Z5 Apply mapping to new operating units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 3, 2022 May 6, 2022
CAS-386498-L5H1P2 Please make sure all records from recent datafiles are loaded Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 4, 2022 May 6, 2022
CAS-386501-Y6Z7J2 System Refresh and Demo tomorrow Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal May 4, 2022 May 6, 2022
CAS-386505-G3B1G3 Partial Data Refresh Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 5, 2022 May 9, 2022
CAS-386506-B4K4S6 Axiom Data Discrepancy for 2022 Budget Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 5, 2022 May 9, 2022
CAS-386508-D4F7Z3 Axiom 2022-3 RESI Datafile, new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 9, 2022
CAS-386509-S0Y6R7 Axiom 2022-3 DRAG datafile missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 6, 2022 May 9, 2022
CAS-386528-V5X1X9 HBIS Standard Axiom datafile processed successfully, but new accounts not added to table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 9, 2022 May 10, 2022
CAS-386529-B8P3J8 Please refresh Axiom, Melia, and HBIS connector data Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 9, 2022 May 10, 2022
CAS-386530-D6Q7F7 Please refresh the below account Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 9, 2022 May 10, 2022
CAS-386531-G5J6R4 Update Four Seasons Napa mapping Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 13, 2022 May 11, 2022
CAS-386533-Q7C2R0 Sunstone User missing some dimensional items in excel Report Rendering Issue Solved dwallace@hotelbisolutions.com (1) High May 12, 2022 May 13, 2022
CAS-386536-C9G0P1 Process updates for Specific Connectors Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 12, 2022 May 13, 2022
CAS-386540-B3B4P4 At least one new account didn’t get added to account table from recent Marriott file Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 13, 2022 May 13, 2022
CAS-386541-C4X9W1 Please do a partial refresh for Marriott Connector; four Merit owned hotels Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 13, 2022 May 13, 2022
CAS-386554-V8Q2M6 Add new Sunstone User Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 18, 2022 May 17, 2022
CAS-386553-D1C3F5 Four Seasons datafiles loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 17, 2022 June 7, 2022
CAS-386555-D4P1X9 Aimbridge Datafile processed successfully, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 17, 2022 May 19, 2022
CAS-386556-S3P8V5 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 17, 2022 May 16, 2022
CAS-386559-C4W2V5 Newport HBIS Upload 2019-12 and 2020-12 loaded, but some data missing Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 18, 2022 May 19, 2022
CAS-386558-S5Y7V0 Datafile Flynn-Apple HISJX Newport FFE HBIS Upload Actual 2021-12 not all values showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 17, 2022 May 19, 2022
CAS-386557-V2K7C2 Raymond HBIS Standard FFE Datafiles processed, but only partial data showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 17, 2022 May 19, 2022
CAS-386563-C5S2L6 Deactivate Starwood user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 20, 2022 May 17, 2022
CAS-386572-P9M8W1 Please process cube and/or connectors and newly added datafiles, ensure all new accounts are added Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 18, 2022 May 19, 2022
CAS-386573-G5C0C9 Deactivate HotelBIS admin user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 May 19, 2022
CAS-386578-G3S9W1 Add new sunstone user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 20, 2022 May 20, 2022
CAS-386577-B2J6P1 Four Seasons NVC 2022 Budget Datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 June 7, 2022
CAS-386580-G0K2B4 HISJX HBIS Standard 2022-4 file processed, but not showing all data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386579-W4F2K4 NCG HotelBIS Standard Datafile processed, but one records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386581-J2F5H5 Four Flynn Aimbridge HBIS Standard files loaded, but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386585-H9Y1S9 Davidson datafile processed successfully, but values from one records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386584-Z8B3D6 Davidson datafile processed successfully, but values from somerecords not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386583-Y2Y9C0 Davidson datafiles processed, but records missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386582-X2V2H1 McKibbon HBIS Standard files processed successfully, but some records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386591-Y1S3K6 Aimbridge HBIS Standard files loaded, but some accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 22, 2022 May 21, 2022
CAS-386597-Z4J5N3 Delete/ Add datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 May 22, 2022
CAS-386598-G6D8G6 Summary Object – Financial Object discrepancies Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 May 23, 2022
CAS-386599-P7B7R2 Adjust mapping for specific Davidson account Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 May 22, 2022
CAS-386608-S0R2H2 After new dashboards are added to Demo 3, add new user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 24, 2022 May 23, 2022
CAS-386617-Y6R1L2 Please process cube so all files in the delete file queue are removed Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 24, 2022 May 24, 2022
CAS-386618-W2P5P3 Please reprocess cube so all new HBIS standard files are loaded Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 24, 2022 June 7, 2022
CAS-386621-K5C7M8 Remap specific McKibbon Account Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 25, 2022 June 7, 2022
CAS-386627-N8T6F0 McKibbon HBIS Standard new accounts, records missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 24, 2022 June 7, 2022
CAS-386639-D6P8X0 McKibbon HBIS Standard new account not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 24, 2022 June 7, 2022
CAS-386640-K7G2Q4 Highgate HBIS standard 2022-04 datafile loaded, but not all records showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 24, 2022 June 7, 2022
CAS-386657-W7S3B6 Adjust Highgate Operating Unit mappings according to the attached Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 25, 2022 June 7, 2022
CAS-386659-N3T6K9 Additional Highgate mapping adjustments Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 27, 2022 June 7, 2022
CAS-386677-Y8G0D0 Axiom 2022-4 datafiles processed, but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 2, 2022 June 7, 2022
CAS-386679-B9S3X8 Melia datafile processed successfully, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 2, 2022 June 7, 2022
CAS-386680-M4K1J4 Please add the below six new users with access for Sunstone Access Issue Solved dwallace@hotelbisolutions.com (2) Normal June 3, 2022 June 2, 2022
CAS-386730-P4F8J3 Updating Hyatt and Highgate hotel mappings Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal June 7, 2022 June 7, 2022
CAS-386732-Y5S3L4 New hotel added, apply mapping from SFORS to MIAOB Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 7, 2022 June 7, 2022
CAS-386736-N2Z2Y0 Adjustment to Hilton connector Enhancement Issue Solved dwallace@hotelbisolutions.com (2) Normal June 13, 2022 June 10, 2022
CAS-386737-L2F6V6 Setup FTPS for new connector – Rosewood Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 13, 2022 June 11, 2022
CAS-386738-H3Q1X7 New Flynn user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal June 13, 2022 June 13, 2022
CAS-386749-P1K4X6 Please review and load attached HBIS standard datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 14, 2022 June 15, 2022
CAS-386750-C9B2J5 Process Connectors/Datafiles Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal June 13, 2022 June 17, 2022
CAS-386751-V7R7L0 Please ensure records from Flynn Raymond FFE Contra HBIS Upload Budget 2022-ALL.csv are processed correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 15, 2022 June 15, 2022
CAS-386752-Y2Q6N8 Please ensure all records from recent HBIS standard files are showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 14, 2022 June 16, 2022
CAS-386753-H5G0K8 Ensure data removed for deleted files Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 14, 2022 June 14, 2022
CAS-386754-V8Q6V2 Please review and load two HBIS Standard files for Aimbridge Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 15, 2022 June 15, 2022
CAS-386756-R2P9F8 Hyatt MIAOB datafiles processed successfully, but missing new acounts Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 15, 2022 June 15, 2022
CAS-386757-Q8J4J7 Merit Marriott Datafile processed successfully but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 15, 2022 June 22, 2022
CAS-386761-P9Z6X2 Starwood Marriott datafiles processed, but some new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386765-N0T6J3 Starwood Doubletree Columbus Datafile processing, but one account not populating Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386764-L2Q4Z5 Starwood LMD ATL Davidson datafile processed, but one record not populating Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386763-Z6H3G2 Starwood Sheraton Columbus Datafile processed, but one record missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386762-B4N3H3 Starwood Sheraton Memphis 2022-05 datafile processed, but two records missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386777-Y0Y6M2 Update for Davidson operating Unit mapping Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386783-L5G6X7 New Starwood User Access Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386785-H3Y2Z8 Please reprocess Marriott, Hyatt, and Four Seasons Connector – recent datafiles Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 17, 2022
CAS-386786-L5V2W4 Starwood Highgate HBIS Upload Actual 2022-05.csv Datafile loaded successfully, but missing new accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 17, 2022
CAS-386789-F7V2V4 Financial versus summary object discrepancy Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 17, 2022 June 17, 2022
CAS-386791-C1V1R8 Please delete datafile Sunstone MIAOB Hyatt Actual 2022-05.csv Other Issue Solved dwallace@hotelbisolutions.com (1) High June 17, 2022 June 22, 2022
CAS-386793-G5D8D6 Allow CSV in ticket file upload – currently says file type not supported Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 17, 2022 June 23, 2022
CAS-386792-R5Y1K1 Review and load HBIS standard file for SHS Vancouver [INV] (850) Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 17, 2022 June 17, 2022
CAS-386794-L2Y2Y3 Please review and process Flynn LBA Review Actual 2022-05 Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 17, 2022 June 17, 2022
CAS-386795-S2T6D9 Please review and load HBIS Standard NCG file Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 17, 2022 June 17, 2022
CAS-386796-X7F4L7 Please do not review or load erroneous datafiles, I will resubmit Other Issue Solved dwallace@hotelbisolutions.com (1) High June 17, 2022 June 17, 2022
CAS-386797-P6G9K5 Review and Load McKibbon HBIS standard files as they come in Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 17, 2022 June 18, 2022
CAS-386803-Z1Q9G6 All HBIS Standard files loaded with Review in file name Other Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 18, 2022
CAS-386828-W3J7Q5 Aimbridge Missing Accounts/Departments Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 20, 2022
CAS-386830-H8R4V3 Starwood McKibbon FFE HBIS Standard file submitted for review Other Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 20, 2022
CAS-386831-D5Y0W2 Some Davidson Records missing from recent datafiles after account table modifications Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 20, 2022
CAS-386833-G0H0C0 SH Group Datafiles Processed, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 20, 2022
CAS-386834-T4J0Q6 Texas Western HBIS Standard file loaded, but some records missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 20, 2022
CAS-386835-L9Y3M3 Newport HBIS standard datafile processed, but missing records for two accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 20, 2022
CAS-386842-Z8Q1S7 Data in system is doubled Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 21, 2022
CAS-386843-H6Y5T3 Hersha Datafile processed, but records for two accounts missing Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 21, 2022 June 21, 2022
CAS-386844-R7K5Y3 Four Seasons Datafile processed, but new account not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 21, 2022 June 21, 2022
CAS-386845-T9X8Y1 Davidson Account/Department Adjustment Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 21, 2022 June 21, 2022
CAS-386848-T6Z7H7 Reprocess Flynn Texas Western HBIS standard Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 21, 2022 June 22, 2022
CAS-386851-G3R2G6 Tickets can be resolved. Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 21, 2022 June 22, 2022
CAS-386852-Q1B3N6 Datafile Sunstone MIAOB Hyatt Actual 2022-05 not processed Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 21, 2022 June 27, 2022
CAS-386854-S0C1D9 Sunstone NVC Four Seasons 2022 Budget datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 22, 2022 July 20, 2022
CAS-386855-R7R4D6 Sunstone Hilton Budget Datafiles missing records Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 22, 2022
CAS-386858-K3V4V6 Please be sure cube processes overnight Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High June 22, 2022
CAS-386864-G8P1C2 SH Group Datafiles loaded, but new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 22, 2022 June 23, 2022
CAS-386869-Z0P5B2 Confirm Sunstone Users/Roles can see Confidante Operating Unit all data Access Issue Solved dwallace@hotelbisolutions.com (1) High June 23, 2022 June 23, 2022
CAS-386871-B1W0J8 Correct summary measure Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 24, 2022 June 24, 2022
CAS-386888-F2R0K9 Refresh Hyatt connector Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal June 28, 2022 June 27, 2022
CAS-386887-P4C4B9 CAS-386852-Q1B3N6 can be resolved Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 27, 2022 June 27, 2022
CAS-386889-B5T4J0 Deactivate three user accounts Other Issue Solved teresa.rilk@quectel.com (1) High June 28, 2022 June 28, 2022
CAS-386890-H1D5Q6 Operator Selection on Output Process Log Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 28, 2022 June 28, 2022
CAS-386891-Y7G7S9 Visualization tab – Power BI Window size Report Rendering Issue Solved dwallace@hotelbisolutions.com (2) Normal June 29, 2022 July 14, 2022
CAS-386893-T7B7M6 Hyatt Data refresh Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal June 29, 2022 June 29, 2022
CAS-386895-W6S2B1 Add names to Owner drop down list in operating unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 30, 2022 June 29, 2022
CAS-386904-H3G2F2 Account-Department Mapping adjustment Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal July 15, 2022 July 1, 2022
CAS-386906-V3S0M3 Adjust predefined hierarchy in account dimension Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 6, 2022 August 30, 2022
CAS-386911-Z5D4Y8 Added new Hilton Datafiles for new Hilton Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 7, 2022 July 6, 2022
CAS-386916-V8W7N3 New Starwood User Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 8, 2022 July 7, 2022
CAS-386917-Q2W7Q3 Please add accounts for new Hilton Operating Unit 50087 Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 8, 2022 July 7, 2022
CAS-386919-P6L6M8 Account Verify file missing some operators Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 12, 2022 July 11, 2022
CAS-386920-M0Q8Y1 Add attached Power BI dashboard to portals Report Request Issue Solved dwallace@hotelbisolutions.com (2) Normal July 8, 2022 July 10, 2022
CAS-386921-N7J0H1 New Sunstone user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 8, 2022 July 8, 2022
CAS-386922-J5R1S5 Add/remove starwood users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 11, 2022 July 8, 2022
CAS-386923-L4Y2Q9 Add user to Ohana portal Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 8, 2022 July 8, 2022
CAS-386937-D6D0J4 Please load and process files Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal July 12, 2022 July 13, 2022
CAS-386940-G5W9X4 New Sunstone user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 12, 2022 July 12, 2022
CAS-386941-Z5K2S4 Please reprocess files so all new accounts are added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 12, 2022 July 13, 2022
CAS-387021-C6P1V3 Rename three Benchmark object measures Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 19, 2022 July 18, 2022
CAS-387020-P6K3J3 Review and process files Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal July 18, 2022 July 18, 2022
CAS-387073-Z8K6X7 Remaining HBIS Standard – Review files submitted Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal July 18, 2022 July 18, 2022
CAS-387080-P1W5F3 What datafile are these records from Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 19, 2022 July 19, 2022
CAS-387083-J7S9G0 Please review and reprocess six Davidson connector files to ensure all new accounts were added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 19, 2022 July 20, 2022
CAS-387084-S3Z1T2 CAS-386854-S0C1D9 can be resolved Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 19, 2022 July 20, 2022
CAS-387085-N0S2Y4 Reprocess Starwood Highgate HBIS Upload Actual 2022-06.csv so new accounts are added Other Issue Solved dwallace@hotelbisolutions.com (1) High July 19, 2022 July 20, 2022
CAS-387086-C5J7D6 Montage connector not showing up on file processing log Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 22, 2022 July 20, 2022
CAS-387087-F7J1L2 McKibbon HBIS standard file loaded, but not processed Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 20, 2022 July 20, 2022
CAS-387088-D6N6S4 Highgate duplicate accounts didn’t get deleted with last processing Other Issue Solved dwallace@hotelbisolutions.com (1) High July 20, 2022 July 20, 2022
CAS-387089-P8V8Q8 Aimbridge Account/Record showing up with incorrect (+/-) sign Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal July 20, 2022 July 21, 2022
CAS-387090-C3X4L9 Confirm file deletion Other Issue Solved dwallace@hotelbisolutions.com (1) High July 20, 2022 July 20, 2022
CAS-387092-K0N9J2 Resend Cloud Analysis invitation to sunstone user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 22, 2022 July 21, 2022
CAS-387091-W1S1Y8 Montage datafiles 2022-6 added and processed, but new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 20, 2022 July 21, 2022
CAS-387093-M3K7W4 Yotel missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 21, 2022 July 21, 2022
CAS-387094-M8V8H4 Axiom Datafile processed, but some records/new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 21, 2022 July 21, 2022
CAS-387102-T9R0P3 Melia datafile processed successfully, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 21, 2022 July 21, 2022
CAS-387104-K4G4D5 Two records/accounts not showing up from Newport HBIS Standard datafile Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 21, 2022 July 21, 2022
CAS-387106-C4W7N8 Data from deleted file still in system Other Issue Solved dwallace@hotelbisolutions.com (1) High July 21, 2022 July 21, 2022
CAS-387105-F1W1C7 File deletion process not working Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal July 22, 2022 July 21, 2022
CAS-387111-S7Y0M1 Record not populating for Highgate HBIS Standard file Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 22, 2022 July 22, 2022
CAS-387114-X3D6W6 Apply mapping to new Hilton Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 25, 2022 July 25, 2022
CAS-387137-Y3P4M3 Hilton datafile loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal July 26, 2022 July 25, 2022
CAS-387140-H3G1P6 Update Account Descriptions Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 26, 2022 July 25, 2022
CAS-387203-B7X8Z2 Apply Hyatt Mapping to two new Hyatt Operating units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 29, 2022 July 27, 2022
CAS-387204-N8T3Z4 Confirm which users have accepted Cloud Analysis invitation to refresh data in excel Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 29, 2022 July 27, 2022
CAS-387257-R2V7K3 Connector Question – Montage Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 29, 2022 July 29, 2022
CAS-387267-C7F5D1 Please reprocess recenty Hyatt datafiles to ensure new accounts are added Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 2, 2022 July 29, 2022
CAS-387269-K5N2T7 Apply Hyatt Mapping to two new Hyatt Operating units now that new accounts are added Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 2, 2022 July 29, 2022
CAS-387270-V2V8D5 New Montage Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 3, 2022 August 1, 2022
CAS-387276-C8K8D4 Hyatt Datafiles added and processed successfully, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 3, 2022 August 1, 2022
CAS-387277-S0N7J5 Hilton datafile loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 3, 2022 August 1, 2022
CAS-387278-M0N0V6 Montage datafile loaded, but some new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 3, 2022 August 1, 2022
CAS-387280-Y1F0B1 Montage datafiles loaded for new Montage OU, please apply mapping Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 4, 2022 August 2, 2022
CAS-387281-V1B6L1 Gencom Marriott Datafile loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 4, 2022 August 2, 2022
CAS-387284-Q0D3C3 Geolo Hyatt datafile loaded, but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 5, 2022 August 3, 2022
CAS-387337-K0G1X3 Duplicate data with no version period for specific operating unit Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 12, 2022 August 8, 2022
CAS-387345-H0N0Q6 Additional Starwood User access confirmations Access Issue Solved dwallace@hotelbisolutions.com (2) Normal August 10, 2022 August 8, 2022
CAS-387346-D0T8H8 Add two new users for demo 3 Access Issue Solved dwallace@hotelbisolutions.com (2) Normal August 10, 2022 August 8, 2022
CAS-387350-X2S0T6 Add and Remove Sunstone Dashboards Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 11, 2022 August 10, 2022
CAS-387352-Y7M7L1 Add and Remove Starwood Dashboards Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 11, 2022 August 10, 2022
CAS-387351-V7X0Z8 Add and Remove Flynn Dashboards Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 11, 2022 August 10, 2022
CAS-387353-J4M6S8 July datafiles for Marriott, Hilton, Hyatt, and Four Seasons added to portal Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal August 10, 2022 August 10, 2022
CAS-387354-Z5N0G4 Add attached to Flynn portal Report Rendering Issue Solved dwallace@hotelbisolutions.com (2) Normal August 12, 2022 August 11, 2022
CAS-387356-F8R5H6 Reprocess newly added datafiles, loaded, but missing some new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 11, 2022 August 10, 2022
CAS-387366-B7D0Z0 Summary and Financial object discrepancy Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 11, 2022 August 11, 2022
CAS-387369-H5M1W1 Two Gencom Four Seasons datafiles processed, but missing some accounts/records Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 15, 2022 August 12, 2022
CAS-387370-K7P8D8 Two Gencom Marriott/HBIS standard datafiles processed, but are missing some records/accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 16, 2022 August 12, 2022
CAS-387374-L2L0M7 New Highgate operating unit loaded in HBIS standard file Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 15, 2022 August 15, 2022
CAS-387395-K8V7P5 New files added to Profitsword connector Other Issue Solved dwallace@hotelbisolutions.com (1) High August 16, 2022 August 17, 2022
CAS-387406-H5H1W8 Sunstone Highgate HBIS standard file processed successfully, but no data in excel Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 17, 2022 August 17, 2022
CAS-387405-P8K0B4 EOS – Profitsword connector files missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 17, 2022 August 17, 2022
CAS-387404-W8N5Y1 Texas Western and Davidson – profitsword datafiles on file process log, but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (3) Low August 17, 2022 August 17, 2022
CAS-387418-T8W3F9 New Gencom Users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal August 18, 2022 August 17, 2022
CAS-387419-X8P5Z9 Delete file requests Other Issue Solved dwallace@hotelbisolutions.com (1) High August 17, 2022 August 17, 2022
CAS-387449-H1L3Y4 Delete file requests Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 17, 2022 August 17, 2022
CAS-387454-M7K5B1 Confirm file deletion Other Issue Solved dwallace@hotelbisolutions.com (1) High August 17, 2022 August 18, 2022
CAS-387453-B4Q0K5 Sunstone Highgate HBIS standard data files processed, but missing some records/accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 18, 2022 August 18, 2022
CAS-387457-W5T5F3 SH Group Datafile submitted with data for new operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 19, 2022 August 18, 2022
CAS-387464-G6T1V3 Flynn Aimbridge datafile processed but missing some accounts/records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 19, 2022 August 22, 2022
CAS-387460-J2S8C8 Texas Western HBIS Standard file loaded, but one record missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 18, 2022 August 19, 2022
CAS-387459-K8N2B7 Flynn HBIS Standard files loaded, but some records or accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 18, 2022 August 22, 2022
CAS-387467-B3G6L7 Two duplicate accounts in account table Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 19, 2022 August 19, 2022
CAS-387472-C9J9G7 Starwood Davidson Profitsword connector file loaded with data for new operating unit Other Issue Solved dwallace@hotelbisolutions.com (1) High August 19, 2022 August 19, 2022
CAS-387471-G9F1M0 Update mapping for new SH Group OU Other Issue Solved dwallace@hotelbisolutions.com (1) High August 19, 2022 August 19, 2022
CAS-387474-B5S2X4 All/most of 2022-7 datafiles loaded Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High August 18, 2022 August 19, 2022
CAS-387480-J1T0D3 Datafiles processed, but some new/duplicate accounts not showing up Other Issue Solved dwallace@hotelbisolutions.com (1) High August 19, 2022 August 22, 2022
CAS-387484-X4J7J2 Axiom Datafile loaded, but some new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 22, 2022 August 22, 2022
CAS-387485-K8F0V4 STR Connector 2022-7 datafile loaded and processed, but not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 22, 2022 August 20, 2022
CAS-387491-H1L9S7 SH Group connector – Data for new 1 Hotel Nashville Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 22, 2022 August 30, 2022
CAS-387494-D5H7X3 ES Nashville Davidson Profitsword datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 22, 2022 August 24, 2022
CAS-387496-K5J3N3 Datafile Flynn HISJX Newport HBIS Upload Actual 2022-07.csv showing incomplete data/records or missing some accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 22, 2022 August 22, 2022
CAS-387500-Y0D9Y3 Tickets can be resolved. Other Issue Solved dwallace@hotelbisolutions.com (1) High August 22, 2022 August 22, 2022
CAS-387504-R5T0V7 Starwood HP Sugarland and AC KC Hersha PL Actual 2022-07.csv deleted, please remove corresponding auto populated values Other Issue Solved dwallace@hotelbisolutions.com (1) High August 22, 2022 August 22, 2022
CAS-387510-T8J6N7 HISJX Newport record missing after duplicate account 86’d Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 23, 2022 August 24, 2022
CAS-387511-D1Y5Z8 Davidson Profitsword datafile – ES Nashville Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 23, 2022 August 24, 2022
CAS-387514-K8L6N1 Add two Gencom users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal August 26, 2022 August 24, 2022
CAS-387517-G8B7N5 Remove and add dashboard from Gencom Portal Report Request Issue Solved dwallace@hotelbisolutions.com (2) Normal August 26, 2022 August 26, 2022
CAS-387519-Y5W3Y5 Please add the attached dashboard to the Gencom portal Report Request Issue Solved dwallace@hotelbisolutions.com (2) Normal August 26, 2022 August 26, 2022
CAS-387523-T7Z4F6 Process Yotel Connector and three new Yotel datafiles Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal August 25, 2022 August 25, 2022
CAS-387522-D0T1N4 Process MDO connector Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal August 25, 2022 August 25, 2022
CAS-387524-C8D4H8 Process/update datafiles/connectors after adding/mapping new accounts Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal August 25, 2022 August 25, 2022
CAS-387529-Z4Q2B5 One Davidson account needs department mapping reprocessed Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 26, 2022 August 25, 2022
CAS-387532-J2H8T3 Adjustment to Hyatt connector Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 13, 2022 August 29, 2022
CAS-387535-Y0C9Q6 Add additional calculated measures to the Benchmark object Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 2, 2022 August 29, 2022
CAS-387534-Z7J0Z0 Add LY Var for each Benchmark measure in the STR KPIs folder Other In Progress dwallace@hotelbisolutions.com (2) Normal September 9, 2022 August 26, 2022
CAS-387542-K7D9M7 Account Dimension – USALI Hierarchy Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 31, 2022 August 29, 2022
CAS-387541-L1R4R6 Account Dimension – Department Hierarchy Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 31, 2022 August 29, 2022
CAS-387540-R4R5Q3 Account Dimension – Account & Department folders Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 31, 2022 August 29, 2022
CAS-387544-B8V0W8 Adjust Department mapping for Oceans Edge Hotel Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 29, 2022 August 26, 2022
CAS-387576-R3V1R1 Resend Cloud Analysis invitation to Gencom user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal August 31, 2022 August 31, 2022
CAS-387585-X0M5W0 remove the attached Summary Object Measures Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 8, 2022 September 8, 2022
CAS-387605-H6G8V7 Please update column header in Operating Unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 8, 2022 September 7, 2022
CAS-387622-M5J0D7 New Prelim 1 Budget is loading to wrong Version and Fin Type Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal September 13, 2022 September 9, 2022
CAS-387658-M6Z6F5 Marriott, Hilton, Hyatt August data submitted to portal Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High September 11, 2022 September 12, 2022
CAS-387662-T4J9K8 EOS Profitsword datafile missing record Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2022 September 14, 2022
CAS-387666-D2J8Q6 Four Seasons Sunstone Datafiles processed, but missing some records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2022 September 12, 2022
CAS-387669-S8K4T8 Sunstone Hyatt datafiles processed successfully, but a couple records missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2022 September 12, 2022
CAS-387668-G3F2H1 Hilton Sunstone datafile processed, but missing some records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2022 September 12, 2022
CAS-387663-K0Y9G5 Marriott 2022-8 Datafiles processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal September 12, 2022
CAS-387679-R9P2B1 Gencom Marriott Datafile loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 14, 2022 September 14, 2022
CAS-387680-F2L8Z8 Rosewood Connector Admin notification Other In Progress dwallace@hotelbisolutions.com (1) High September 14, 2022 September 13, 2022
CAS-387687-R2T7Q1 Starwood Yotel August Datafiles processed, but missing some records/accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 16, 2022 September 15, 2022
CAS-387688-Y5F3B2 Starwood Davidson Profitsword connector files loaded, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 16, 2022 September 16, 2022
CAS-387690-Q9G3J4 Update Account Descriptions in Account table based on the attached for SH Group – 1 Hotels Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 19, 2022 September 19, 2022
CAS-387707-V1L7N2 new files loaded but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 19, 2022 September 19, 2022
CAS-387709-K9P6W5 Flynn LBA datafile processed, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 19, 2022 September 19, 2022
CAS-387710-H6Q3X2 Flynn NCG Datafile loaded, but might be missing some records or new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 19, 2022 September 20, 2022
CAS-387713-Z6Y4V8 Starwood Highgate HBIS datafiles loaded, but some records/new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 19, 2022 September 20, 2022
CAS-387720-W8X3S1 SCG Melia datafile loaded but missing some records or accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 21, 2022 September 21, 2022
CAS-387774-B3N9B6 Gencom Four Seasons Datafiles processed, but missing some records or new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 22, 2022 September 23, 2022
CAS-387775-L9X0B1 Financial Measures for Proforma Financial Type Other In Progress dwallace@hotelbisolutions.com (2) Normal September 28, 2022 September 23, 2022
CAS-387776-G9R9Y8 Add Prelim 1 Budget Measures Other In Progress dwallace@hotelbisolutions.com (2) Normal October 5, 2022 September 23, 2022
CAS-387803-J5V4V2 New Sunstone user Access Issue Solved drew.r.wallace@gmail.com (2) Normal September 28, 2022 September 28, 2022
CAS-387805-V3F7K0 Mapping for Benchmark connector Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 28, 2022 September 27, 2022
CAS-387808-Y7H2M1 Add attached accounts and mapping to the account table for HISJX Other Issue Solved dwallace@hotelbisolutions.com (1) High September 28, 2022 September 29, 2022
CAS-387818-N2J4W3 Add YTD and ROY (Rest of Year) to Date dimension Other In Progress dwallace@hotelbisolutions.com (2) Normal October 5, 2022 September 30, 2022
CAS-387840-Y6M6G8 Add Mission Hill as an option for Owner in the Owner Column of the account table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 6, 2022 October 3, 2022
CAS-387843-Q7B5L3 Create new accounts for new LBA operating units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 5, 2022 October 3, 2022
CAS-387849-N9P0G2 Mission Hill LBA datafiles loaded and processed, but missing records Processing Issue In Progress dwallace@hotelbisolutions.com (2) Normal October 6, 2022 October 4, 2022
CAS-387851-V8G5G1 Flynn HBIS Standard files not processing/showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 5, 2022 October 5, 2022
CAS-387853-C0Z2T2 FTVP dimension filter in the Summary Object doesn’t seem to be working Other In Progress dwallace@hotelbisolutions.com (2) Normal October 6, 2022 October 5, 2022