+ New Support Request

Ticket Number Issue Summary Feature Issue Status Email Urgency Desired Resolution Date Last Updated
CAS-385127-C0W6Y1 Starwood API Enhancement Issue Solved dwallace@hotelbisolutions.com (2) Normal December 22, 2021 February 11, 2022
CAS-385594-G1N8Q0 Schulte Automation removals Data Issue Issue Solved dwallace@hotelbisolutions.com (3) Low February 1, 2022 February 14, 2022
CAS-385425-Q6G9D0 aimbridge data issue Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 9, 2022 February 14, 2022
CAS-385410-L9Q3R3 Possible duplicate accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 9, 2022 February 14, 2022
CAS-385603-S3S0T7 Looks like the cube has not processed since yesterday Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 11, 2022 February 11, 2022
CAS-385614-W0P5P0 Newport datafile processed successfully, but new missing some data Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 16, 2022
CAS-385617-N4D5J0 Aimbridge Datafile processed successfully, but Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 14, 2022
CAS-385618-J7X6Y8 Raymond Datafile processed successfully, but new accounts did not get added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2022 February 14, 2022
CAS-385619-T5X9S8 LBA Accounts continually being created and mapped to specific department, but look like duplicates Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 24, 2022
CAS-385620-T0S3H3 Raymond Mapping changed departments Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 16, 2022
CAS-385621-R1Y6Z8 New accounts created and mapped, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 15, 2022
CAS-385630-K1X5G7 Hersha Hilton Daytona Accounts not pulled in from datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2022 February 16, 2022
CAS-385632-Q6Q9T7 Newport duplicate accounts being repeatedly generated and mapped to old department Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 17, 2022 February 24, 2022
CAS-385636-S2X1M3 Please keep the cube refreshing as frequently as possible Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 16, 2022 February 22, 2022
CAS-385638-V5N3X4 Hersha Hilton Daytona Datafile processed without pulling in all rows from datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 17, 2022 February 17, 2022
CAS-385640-Q3P0Z7 Files can’t be processed due to invalid number format (scientific notation.) Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 17, 2022 February 17, 2022
CAS-385604-G8R7Q5 New Summary Object Measures Enhancement Issue Solved sshan@starwood.com (2) Normal January 15, 2022 February 11, 2022
CAS-385646-W1M9D1 Add Version Period 2016-12 to Output Process Log Version Period Selection drop down Permissions Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 18, 2022 February 18, 2022
CAS-385647-S1G8C7 Please reprocess datafile Starwood DABDH Hersha PL Actual 2016-12.csv to correct custom account values Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 18, 2022 February 22, 2022
CAS-385648-S1V9K9 HBIS Standard Highgate Files processed successfully, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 19, 2022 February 21, 2022
CAS-385649-W7R1K3 Please refresh the cube Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 18, 2022 February 21, 2022
CAS-385671-R5F5T9 Update Highgate Mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 22, 2022 February 22, 2022
CAS-385672-B5K7J1 Davidson Duplicate accounts being generated Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 22, 2022 March 14, 2022
CAS-385678-L3S4K3 Highgate HBIS Upload format datafiles processed successfully, but erroneous data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 23, 2022 February 23, 2022
CAS-385679-B3S9M8 New user – HotelBIS Demo Access Issue Solved dwallace@hotelbisolutions.com (2) Normal February 24, 2022 February 23, 2022
CAS-385682-B0F7S8 Reprocess Highgate HotelBIS Standard files Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 23, 2022 February 23, 2022
CAS-385685-V1J3C2 Mapping removed when I changed Operating Unit name Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 28, 2022 February 24, 2022
CAS-385689-K7X2X6 Innventures HBIS Standard datafile processed successfully but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 24, 2022 February 24, 2022
CAS-385708-R0S7L4 Mckibbon mapping – apply mapping to newly added hotels Other Issue Solved dwallace@hotelbisolutions.com (1) High February 25, 2022 February 25, 2022
CAS-385709-C9H4J5 Yotel Duplicate ATransIDs Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 25, 2022 March 1, 2022
CAS-385711-W4L3S8 Reprocessing Hersha Hilton Daytona Datafile, remove/add automation values Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 25, 2022 February 25, 2022
CAS-385728-Q6Y0K4 New Starwood users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal March 2, 2022 February 28, 2022
CAS-385735-F7Y0H9 Several HBIS Standard datafiles with McKibbon data have loaded successfully, but there is still no data Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 26, 2022 March 1, 2022
CAS-385738-R2C2R3 Reprocess Hersha AC KC/Hyatt Place Datafiles so ZZ9999000 – FF&E account is populated Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 26, 2022 March 27, 2022
CAS-385760-C3Z5L9 McKibbon HBIS Standard Datafiles processed successfully, but new accounts not added to table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 28, 2022 March 1, 2022
CAS-385765-F6N5V5 McKibbon HBIS standard upload files, still missing a few new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 1, 2022 March 14, 2022
CAS-385779-K3K3Q7 Marriott Old Town data missing from one account Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 7, 2022 March 16, 2022
CAS-385786-T1N4Y0 Newport HotelBIS standard upload processed successfully, but new account not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 4, 2022 March 4, 2022
CAS-385792-P7V4P0 Raymond HotelBIS Standard datafile loaded successfully but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 4, 2022 March 4, 2022
CAS-385796-F0T2K2 Melia Datafiles processed, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 7, 2022 March 7, 2022
CAS-385797-W0W4K0 Melia Datafiles processed, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 7, 2022 March 5, 2022
CAS-385806-S4Y5S8 McKibbon HBIS Standard Datafile processed successfully, but now account not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 7, 2022 March 7, 2022
CAS-386158-F2X6D9 Melia datafile processed successfully, but automated account values not populated Processing Issue Issue Solved drew.r.wallace@gmail.com (2) Normal March 11, 2022 March 14, 2022
CAS-386157-V3R1S3 DeVere Datafile processed for new Operating Unit, but new accounts need to be added Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 14, 2022 March 15, 2022
CAS-386156-B4G5N7 Axiom HBIS Standard Datafile processed and accounts added, but missing data Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 14, 2022 March 14, 2022
CAS-386147-P3Z1J6 Marriott datafile loaded and processed, but Summary Measures not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 14, 2022 March 15, 2022
CAS-386160-Y2Y6S7 LBA Datafile processed successuflly, but new account missing from account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 15, 2022 March 14, 2022
CAS-386167-D5W7W0 Department Mapping Process creating duplicate accounts in different departments Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 17, 2022 April 20, 2022
CAS-386169-Y9H8K2 Merit Marriott Datafile processed successfully but extra values showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 17, 2022 March 17, 2022
CAS-386176-H4S0M7 File process log connector issue Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 21, 2022 July 20, 2022
CAS-386177-S8H7S1 Davidson Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 18, 2022 March 18, 2022
CAS-386178-N2J6V0 LBA Datafile processed successuflly, but new account missing from account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 18, 2022 March 18, 2022
CAS-386189-N1N0H6 Disable user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal March 19, 2022 March 18, 2022
CAS-386188-L1R5G4 Hilton datafile loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 19, 2022 March 18, 2022
CAS-386211-T7L8F6 Several HBIS Standard McKibbon datafiles not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 23, 2022 March 23, 2022
CAS-386212-W4S0K7 Getting Production Data Sync emails, but not the Production Cube has Processed emails Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High March 22, 2022 March 23, 2022
CAS-386224-X2L3G3 Deleting and reloading Hersha file, need auto populated account to be reset Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 24, 2022 March 23, 2022
CAS-386225-Q1F3Z3 SH Group Account/Department not loading properly Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 24, 2022 March 23, 2022
CAS-386262-S9Y5D9 Hersha Connector automation Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 28, 2022 March 29, 2022
CAS-386261-V2R8V6 Some Accounts/data not showing up in outputs Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 28, 2022 March 29, 2022
CAS-386260-C9V8S9 Files in documents section not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 27, 2022 March 29, 2022
CAS-386263-T4T8N8 Highgate HBIS upload file not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 29, 2022 March 29, 2022
CAS-386279-X1T8K5 Mapping Update for New Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 31, 2022 March 30, 2022
CAS-386291-D0V8B0 Please use the attached to complete the mapping of the listed accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 2, 2022 April 1, 2022
CAS-386293-X1S8N3 Mapping outstanding McKibbon Accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 1, 2022 April 1, 2022
CAS-386295-L0S9T0 Double Check/correct mapping for 232-Apple and HISJX-Apple to remove duplicate/erroneous department assignments Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 2, 2022 April 18, 2022
CAS-386294-B6P9X6 Create new accounts and apply mapping for new operating units Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 1, 2022
CAS-386304-Q6Z5N2 Apply Mapping to new Operating Unit – Hilton San Diego Gas Lamp Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 4, 2022
CAS-386305-Q6P4R5 Apply Mapping to new Operating Unit – Hyatt Regency San Francisco Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 4, 2022
CAS-386306-M2R2D2 Cube Updating? Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 2, 2022 April 4, 2022
CAS-386315-V5N4B9 Please Update Mapping for two McKibbon Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 4, 2022
CAS-386316-H3L0V8 Update Raymond RES Rogers [RAY] Mapping with the attached Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 4, 2022
CAS-386325-K7V5G6 Add new users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 6, 2022 April 7, 2022
CAS-386329-G7X6X6 Update mapping for new Marriott Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 7, 2022 April 7, 2022
CAS-386331-B1V8R3 Don’t have access to Sunstone portal Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 8, 2022 April 7, 2022
CAS-386374-W8C6X3 Update mapping for NCG, Texas Western, Highgate, and McKibbon Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 15, 2022 April 14, 2022
CAS-386401-N8Z7F3 Please check processing queue and make sure all files are processed Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 15, 2022 April 15, 2022
CAS-386415-G1R6K3 Summary Object non populating for Version Period 2022-03 Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 17, 2022 April 18, 2022
CAS-386414-C6Z9J7 CAS-386295-L0S9T0 can be resolved. Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 19, 2022 April 18, 2022
CAS-386417-W7N6K8 Actual POR & PAR from Financial Object not populating for Hyatt Regency SFO Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 18, 2022 April 18, 2022
CAS-386416-Z5W0X6 New accounts not added to Demo hotels Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 20, 2022 April 6, 2023
CAS-386426-T4P6D0 Missing Axiom 2022 Budget Data Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 19, 2022 April 18, 2022
CAS-386434-D9C4G8 Please update the cube ASAP Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal April 20, 2022 April 20, 2022
CAS-386436-H4X6W1 Recent datafiles not showing up in outputs Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 20, 2022 April 21, 2022
CAS-386438-M1Q8T2 Files processed successfully and accounts in account table, but some data not showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 21, 2022 April 25, 2022
CAS-386439-B7F5Q3 HBIS Standard Highgate Datafiles process, but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 21, 2022 April 22, 2022
CAS-386441-B0D3B7 Hersha Connector Automation – ZZ9999000 – FF&E Contribution Account issue Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 22, 2022 April 27, 2022
CAS-386444-B1R9M1 Missing accounts/values showing up, but only partially Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 23, 2022 April 25, 2022
CAS-386446-F0Q6S6 Ticket Number: CAS-386438-M1Q8T2 can be resolved Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 27, 2022 April 25, 2022
CAS-386447-W4G5Q0 Ticket Number: CAS-386444-B1R9M1 can be resolved Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 27, 2022 April 25, 2022
CAS-386448-R3W4H1 Please add/adjust the mapping for the attached accounts/operating units Other Issue Solved dwallace@hotelbisolutions.com (1) High April 25, 2022 May 6, 2022
CAS-386455-F2T7Z4 Datafiles processed successfully, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 27, 2022 April 27, 2022
CAS-386457-B5D4G5 Add/Remove Users to Demo 1 Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 29, 2022 April 28, 2022
CAS-386458-M3N1S7 Specific McKibbon account not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 28, 2022 April 28, 2022
CAS-386459-X3K6T2 Specific Newport Account not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 28, 2022 April 28, 2022
CAS-386462-Q3T8G3 Cont’ Specific Newport Accounts not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 28, 2022 April 28, 2022
CAS-386463-F7N8Z5 Hotels assigned to multiple owners not showing up Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 June 7, 2022
CAS-386466-P5D6P5 McKibbon HBIS Standard Datafile processed successfully, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 28, 2022 April 29, 2022
CAS-386468-Q7K8Q2 Raymond Accounts in table, but not values not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 2, 2022 April 29, 2022
CAS-386473-N4N5N4 Newport Accounts in Account table, but values not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 2, 2022 April 29, 2022
CAS-386474-V9K0R4 Add new accounts for Axiom Budget Upload Other Issue Solved dwallace@hotelbisolutions.com (1) High April 29, 2022 April 29, 2022
CAS-386480-P6L9Q8 Please confirm specific Raymond accounts from specific datafile are processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 29, 2022 April 30, 2022
CAS-386479-F1R2T8 Please confirm Newport HBIS Upload file processed and records showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 29, 2022 April 30, 2022
CAS-386494-S9B2Z5 Apply mapping to new operating units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 3, 2022 May 6, 2022
CAS-386498-L5H1P2 Please make sure all records from recent datafiles are loaded Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 4, 2022 May 6, 2022
CAS-386501-Y6Z7J2 System Refresh and Demo tomorrow Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal May 4, 2022 May 6, 2022
CAS-386505-G3B1G3 Partial Data Refresh Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 5, 2022 May 9, 2022
CAS-386506-B4K4S6 Axiom Data Discrepancy for 2022 Budget Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 5, 2022 May 9, 2022
CAS-386508-D4F7Z3 Axiom 2022-3 RESI Datafile, new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 9, 2022
CAS-386509-S0Y6R7 Axiom 2022-3 DRAG datafile missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 6, 2022 May 9, 2022
CAS-386528-V5X1X9 HBIS Standard Axiom datafile processed successfully, but new accounts not added to table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 9, 2022 May 10, 2022
CAS-386529-B8P3J8 Please refresh Axiom, Melia, and HBIS connector data Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 9, 2022 May 10, 2022
CAS-386530-D6Q7F7 Please refresh the below account Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 9, 2022 May 10, 2022
CAS-386531-G5J6R4 Update Four Seasons Napa mapping Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 13, 2022 May 11, 2022
CAS-386533-Q7C2R0 Sunstone User missing some dimensional items in excel Report Rendering Issue Solved dwallace@hotelbisolutions.com (1) High May 12, 2022 May 13, 2022
CAS-386536-C9G0P1 Process updates for Specific Connectors Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 12, 2022 May 13, 2022
CAS-386540-B3B4P4 At least one new account didn’t get added to account table from recent Marriott file Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 13, 2022 May 13, 2022
CAS-386541-C4X9W1 Please do a partial refresh for Marriott Connector; four Merit owned hotels Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 13, 2022 May 13, 2022
CAS-386554-V8Q2M6 Add new Sunstone User Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 18, 2022 May 17, 2022
CAS-386553-D1C3F5 Four Seasons datafiles loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 17, 2022 June 7, 2022
CAS-386555-D4P1X9 Aimbridge Datafile processed successfully, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 17, 2022 May 19, 2022
CAS-386556-S3P8V5 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 17, 2022 May 16, 2022
CAS-386559-C4W2V5 Newport HBIS Upload 2019-12 and 2020-12 loaded, but some data missing Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 18, 2022 May 19, 2022
CAS-386558-S5Y7V0 Datafile Flynn-Apple HISJX Newport FFE HBIS Upload Actual 2021-12 not all values showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 17, 2022 May 19, 2022
CAS-386557-V2K7C2 Raymond HBIS Standard FFE Datafiles processed, but only partial data showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 17, 2022 May 19, 2022
CAS-386563-C5S2L6 Deactivate Starwood user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 20, 2022 May 17, 2022
CAS-386572-P9M8W1 Please process cube and/or connectors and newly added datafiles, ensure all new accounts are added Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 18, 2022 May 19, 2022
CAS-386573-G5C0C9 Deactivate HotelBIS admin user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 May 19, 2022
CAS-386578-G3S9W1 Add new sunstone user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 20, 2022 May 20, 2022
CAS-386577-B2J6P1 Four Seasons NVC 2022 Budget Datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 June 7, 2022
CAS-386580-G0K2B4 HISJX HBIS Standard 2022-4 file processed, but not showing all data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386579-W4F2K4 NCG HotelBIS Standard Datafile processed, but one records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386581-J2F5H5 Four Flynn Aimbridge HBIS Standard files loaded, but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386585-H9Y1S9 Davidson datafile processed successfully, but values from one records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386584-Z8B3D6 Davidson datafile processed successfully, but values from somerecords not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386583-Y2Y9C0 Davidson datafiles processed, but records missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386582-X2V2H1 McKibbon HBIS Standard files processed successfully, but some records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386591-Y1S3K6 Aimbridge HBIS Standard files loaded, but some accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 22, 2022 May 21, 2022
CAS-386597-Z4J5N3 Delete/ Add datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 May 22, 2022
CAS-386598-G6D8G6 Summary Object – Financial Object discrepancies Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 May 23, 2022
CAS-386599-P7B7R2 Adjust mapping for specific Davidson account Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 May 22, 2022
CAS-386608-S0R2H2 After new dashboards are added to Demo 3, add new user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 24, 2022 May 23, 2022
CAS-386617-Y6R1L2 Please process cube so all files in the delete file queue are removed Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 24, 2022 May 24, 2022
CAS-386618-W2P5P3 Please reprocess cube so all new HBIS standard files are loaded Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 24, 2022 June 7, 2022
CAS-386621-K5C7M8 Remap specific McKibbon Account Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 25, 2022 June 7, 2022
CAS-386627-N8T6F0 McKibbon HBIS Standard new accounts, records missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 24, 2022 June 7, 2022
CAS-386639-D6P8X0 McKibbon HBIS Standard new account not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 24, 2022 June 7, 2022
CAS-386640-K7G2Q4 Highgate HBIS standard 2022-04 datafile loaded, but not all records showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 24, 2022 June 7, 2022
CAS-386657-W7S3B6 Adjust Highgate Operating Unit mappings according to the attached Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 25, 2022 June 7, 2022
CAS-386659-N3T6K9 Additional Highgate mapping adjustments Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 27, 2022 June 7, 2022
CAS-386677-Y8G0D0 Axiom 2022-4 datafiles processed, but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 2, 2022 June 7, 2022
CAS-386679-B9S3X8 Melia datafile processed successfully, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 2, 2022 June 7, 2022
CAS-386680-M4K1J4 Please add the below six new users with access for Sunstone Access Issue Solved dwallace@hotelbisolutions.com (2) Normal June 3, 2022 June 2, 2022
CAS-386730-P4F8J3 Updating Hyatt and Highgate hotel mappings Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal June 7, 2022 June 7, 2022
CAS-386732-Y5S3L4 New hotel added, apply mapping from SFORS to MIAOB Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 7, 2022 June 7, 2022
CAS-386736-N2Z2Y0 Adjustment to Hilton connector Enhancement Issue Solved dwallace@hotelbisolutions.com (2) Normal June 13, 2022 June 10, 2022
CAS-386737-L2F6V6 Setup FTPS for new connector – Rosewood Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 13, 2022 June 11, 2022
CAS-386738-H3Q1X7 New Flynn user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal June 13, 2022 June 13, 2022
CAS-386749-P1K4X6 Please review and load attached HBIS standard datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 14, 2022 June 15, 2022
CAS-386750-C9B2J5 Process Connectors/Datafiles Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal June 13, 2022 June 17, 2022
CAS-386751-V7R7L0 Please ensure records from Flynn Raymond FFE Contra HBIS Upload Budget 2022-ALL.csv are processed correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 15, 2022 June 15, 2022
CAS-386752-Y2Q6N8 Please ensure all records from recent HBIS standard files are showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 14, 2022 June 16, 2022
CAS-386753-H5G0K8 Ensure data removed for deleted files Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 14, 2022 June 14, 2022
CAS-386754-V8Q6V2 Please review and load two HBIS Standard files for Aimbridge Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 15, 2022 June 15, 2022
CAS-386756-R2P9F8 Hyatt MIAOB datafiles processed successfully, but missing new acounts Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 15, 2022 June 15, 2022
CAS-386757-Q8J4J7 Merit Marriott Datafile processed successfully but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 15, 2022 June 22, 2022
CAS-386761-P9Z6X2 Starwood Marriott datafiles processed, but some new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386765-N0T6J3 Starwood Doubletree Columbus Datafile processing, but one account not populating Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386764-L2Q4Z5 Starwood LMD ATL Davidson datafile processed, but one record not populating Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386763-Z6H3G2 Starwood Sheraton Columbus Datafile processed, but one record missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386762-B4N3H3 Starwood Sheraton Memphis 2022-05 datafile processed, but two records missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386777-Y0Y6M2 Update for Davidson operating Unit mapping Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386783-L5G6X7 New Starwood User Access Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 16, 2022
CAS-386785-H3Y2Z8 Please reprocess Marriott, Hyatt, and Four Seasons Connector – recent datafiles Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 17, 2022
CAS-386786-L5V2W4 Starwood Highgate HBIS Upload Actual 2022-05.csv Datafile loaded successfully, but missing new accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2022 June 17, 2022
CAS-386789-F7V2V4 Financial versus summary object discrepancy Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 17, 2022 June 17, 2022
CAS-386791-C1V1R8 Please delete datafile Sunstone MIAOB Hyatt Actual 2022-05.csv Other Issue Solved dwallace@hotelbisolutions.com (1) High June 17, 2022 June 22, 2022
CAS-386793-G5D8D6 Allow CSV in ticket file upload – currently says file type not supported Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 17, 2022 June 23, 2022
CAS-386792-R5Y1K1 Review and load HBIS standard file for SHS Vancouver [INV] (850) Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 17, 2022 June 17, 2022
CAS-386794-L2Y2Y3 Please review and process Flynn LBA Review Actual 2022-05 Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 17, 2022 June 17, 2022
CAS-386795-S2T6D9 Please review and load HBIS Standard NCG file Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 17, 2022 June 17, 2022
CAS-386796-X7F4L7 Please do not review or load erroneous datafiles, I will resubmit Other Issue Solved dwallace@hotelbisolutions.com (1) High June 17, 2022 June 17, 2022
CAS-386797-P6G9K5 Review and Load McKibbon HBIS standard files as they come in Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 17, 2022 June 18, 2022
CAS-386803-Z1Q9G6 All HBIS Standard files loaded with Review in file name Other Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 18, 2022
CAS-386828-W3J7Q5 Aimbridge Missing Accounts/Departments Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 20, 2022
CAS-386830-H8R4V3 Starwood McKibbon FFE HBIS Standard file submitted for review Other Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 20, 2022
CAS-386831-D5Y0W2 Some Davidson Records missing from recent datafiles after account table modifications Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 20, 2022
CAS-386833-G0H0C0 SH Group Datafiles Processed, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 20, 2022
CAS-386834-T4J0Q6 Texas Western HBIS Standard file loaded, but some records missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 20, 2022
CAS-386835-L9Y3M3 Newport HBIS standard datafile processed, but missing records for two accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 20, 2022
CAS-386842-Z8Q1S7 Data in system is doubled Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2022 June 21, 2022
CAS-386843-H6Y5T3 Hersha Datafile processed, but records for two accounts missing Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 21, 2022 June 21, 2022
CAS-386844-R7K5Y3 Four Seasons Datafile processed, but new account not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 21, 2022 June 21, 2022
CAS-386845-T9X8Y1 Davidson Account/Department Adjustment Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 21, 2022 June 21, 2022
CAS-386848-T6Z7H7 Reprocess Flynn Texas Western HBIS standard Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 21, 2022 June 22, 2022
CAS-386851-G3R2G6 Tickets can be resolved. Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 21, 2022 June 22, 2022
CAS-386852-Q1B3N6 Datafile Sunstone MIAOB Hyatt Actual 2022-05 not processed Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 21, 2022 June 27, 2022
CAS-386854-S0C1D9 Sunstone NVC Four Seasons 2022 Budget datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 22, 2022 July 20, 2022
CAS-386855-R7R4D6 Sunstone Hilton Budget Datafiles missing records Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 22, 2022
CAS-386858-K3V4V6 Please be sure cube processes overnight Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High June 22, 2022
CAS-386864-G8P1C2 SH Group Datafiles loaded, but new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 22, 2022 June 23, 2022
CAS-386869-Z0P5B2 Confirm Sunstone Users/Roles can see Confidante Operating Unit all data Access Issue Solved dwallace@hotelbisolutions.com (1) High June 23, 2022 June 23, 2022
CAS-386871-B1W0J8 Correct summary measure Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 24, 2022 June 24, 2022
CAS-386888-F2R0K9 Refresh Hyatt connector Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal June 28, 2022 June 27, 2022
CAS-386887-P4C4B9 CAS-386852-Q1B3N6 can be resolved Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 27, 2022 June 27, 2022
CAS-386889-B5T4J0 Deactivate three user accounts Other Issue Solved teresa.rilk@quectel.com (1) High June 28, 2022 June 28, 2022
CAS-386890-H1D5Q6 Operator Selection on Output Process Log Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 28, 2022 June 28, 2022
CAS-386891-Y7G7S9 Visualization tab – Power BI Window size Report Rendering Issue Solved dwallace@hotelbisolutions.com (2) Normal June 29, 2022 July 14, 2022
CAS-386893-T7B7M6 Hyatt Data refresh Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal June 29, 2022 June 29, 2022
CAS-386895-W6S2B1 Add names to Owner drop down list in operating unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 30, 2022 June 29, 2022
CAS-386904-H3G2F2 Account-Department Mapping adjustment Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal July 15, 2022 July 1, 2022
CAS-386906-V3S0M3 Adjust predefined hierarchy in account dimension Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 6, 2022 August 30, 2022
CAS-386911-Z5D4Y8 Added new Hilton Datafiles for new Hilton Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 7, 2022 July 6, 2022
CAS-386916-V8W7N3 New Starwood User Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 8, 2022 July 7, 2022
CAS-386917-Q2W7Q3 Please add accounts for new Hilton Operating Unit 50087 Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 8, 2022 July 7, 2022
CAS-386919-P6L6M8 Account Verify file missing some operators Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 12, 2022 July 11, 2022
CAS-386920-M0Q8Y1 Add attached Power BI dashboard to portals Report Request Issue Solved dwallace@hotelbisolutions.com (2) Normal July 8, 2022 July 10, 2022
CAS-386921-N7J0H1 New Sunstone user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 8, 2022 July 8, 2022
CAS-386922-J5R1S5 Add/remove starwood users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 11, 2022 July 8, 2022
CAS-386923-L4Y2Q9 Add user to Ohana portal Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 8, 2022 July 8, 2022
CAS-386937-D6D0J4 Please load and process files Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal July 12, 2022 July 13, 2022
CAS-386940-G5W9X4 New Sunstone user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 12, 2022 July 12, 2022
CAS-386941-Z5K2S4 Please reprocess files so all new accounts are added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 12, 2022 July 13, 2022
CAS-387021-C6P1V3 Rename three Benchmark object measures Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 19, 2022 July 18, 2022
CAS-387020-P6K3J3 Review and process files Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal July 18, 2022 July 18, 2022
CAS-387073-Z8K6X7 Remaining HBIS Standard – Review files submitted Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal July 18, 2022 July 18, 2022
CAS-387080-P1W5F3 What datafile are these records from Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 19, 2022 July 19, 2022
CAS-387083-J7S9G0 Please review and reprocess six Davidson connector files to ensure all new accounts were added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 19, 2022 July 20, 2022
CAS-387084-S3Z1T2 CAS-386854-S0C1D9 can be resolved Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 19, 2022 July 20, 2022
CAS-387085-N0S2Y4 Reprocess Starwood Highgate HBIS Upload Actual 2022-06.csv so new accounts are added Other Issue Solved dwallace@hotelbisolutions.com (1) High July 19, 2022 July 20, 2022
CAS-387086-C5J7D6 Montage connector not showing up on file processing log Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 22, 2022 July 20, 2022
CAS-387087-F7J1L2 McKibbon HBIS standard file loaded, but not processed Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 20, 2022 July 20, 2022
CAS-387088-D6N6S4 Highgate duplicate accounts didn’t get deleted with last processing Other Issue Solved dwallace@hotelbisolutions.com (1) High July 20, 2022 July 20, 2022
CAS-387089-P8V8Q8 Aimbridge Account/Record showing up with incorrect (+/-) sign Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal July 20, 2022 July 21, 2022
CAS-387090-C3X4L9 Confirm file deletion Other Issue Solved dwallace@hotelbisolutions.com (1) High July 20, 2022 July 20, 2022
CAS-387092-K0N9J2 Resend Cloud Analysis invitation to sunstone user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 22, 2022 July 21, 2022
CAS-387091-W1S1Y8 Montage datafiles 2022-6 added and processed, but new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 20, 2022 July 21, 2022
CAS-387093-M3K7W4 Yotel missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 21, 2022 July 21, 2022
CAS-387094-M8V8H4 Axiom Datafile processed, but some records/new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 21, 2022 July 21, 2022
CAS-387102-T9R0P3 Melia datafile processed successfully, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 21, 2022 July 21, 2022
CAS-387104-K4G4D5 Two records/accounts not showing up from Newport HBIS Standard datafile Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 21, 2022 July 21, 2022
CAS-387106-C4W7N8 Data from deleted file still in system Other Issue Solved dwallace@hotelbisolutions.com (1) High July 21, 2022 July 21, 2022
CAS-387105-F1W1C7 File deletion process not working Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal July 22, 2022 July 21, 2022
CAS-387111-S7Y0M1 Record not populating for Highgate HBIS Standard file Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 22, 2022 July 22, 2022
CAS-387114-X3D6W6 Apply mapping to new Hilton Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 25, 2022 July 25, 2022
CAS-387137-Y3P4M3 Hilton datafile loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal July 26, 2022 July 25, 2022
CAS-387140-H3G1P6 Update Account Descriptions Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 26, 2022 July 25, 2022
CAS-387203-B7X8Z2 Apply Hyatt Mapping to two new Hyatt Operating units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 29, 2022 July 27, 2022
CAS-387204-N8T3Z4 Confirm which users have accepted Cloud Analysis invitation to refresh data in excel Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 29, 2022 July 27, 2022
CAS-387257-R2V7K3 Connector Question – Montage Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 29, 2022 July 29, 2022
CAS-387267-C7F5D1 Please reprocess recenty Hyatt datafiles to ensure new accounts are added Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 2, 2022 July 29, 2022
CAS-387269-K5N2T7 Apply Hyatt Mapping to two new Hyatt Operating units now that new accounts are added Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 2, 2022 July 29, 2022
CAS-387270-V2V8D5 New Montage Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 3, 2022 August 1, 2022
CAS-387276-C8K8D4 Hyatt Datafiles added and processed successfully, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 3, 2022 August 1, 2022
CAS-387277-S0N7J5 Hilton datafile loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 3, 2022 August 1, 2022
CAS-387278-M0N0V6 Montage datafile loaded, but some new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 3, 2022 August 1, 2022
CAS-387280-Y1F0B1 Montage datafiles loaded for new Montage OU, please apply mapping Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 4, 2022 August 2, 2022
CAS-387281-V1B6L1 Gencom Marriott Datafile loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 4, 2022 August 2, 2022
CAS-387284-Q0D3C3 Geolo Hyatt datafile loaded, but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 5, 2022 August 3, 2022
CAS-387337-K0G1X3 Duplicate data with no version period for specific operating unit Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 12, 2022 August 8, 2022
CAS-387345-H0N0Q6 Additional Starwood User access confirmations Access Issue Solved dwallace@hotelbisolutions.com (2) Normal August 10, 2022 August 8, 2022
CAS-387346-D0T8H8 Add two new users for demo 3 Access Issue Solved dwallace@hotelbisolutions.com (2) Normal August 10, 2022 August 8, 2022
CAS-387350-X2S0T6 Add and Remove Sunstone Dashboards Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 11, 2022 August 10, 2022
CAS-387352-Y7M7L1 Add and Remove Starwood Dashboards Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 11, 2022 August 10, 2022
CAS-387351-V7X0Z8 Add and Remove Flynn Dashboards Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 11, 2022 August 10, 2022
CAS-387353-J4M6S8 July datafiles for Marriott, Hilton, Hyatt, and Four Seasons added to portal Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal August 10, 2022 August 10, 2022
CAS-387354-Z5N0G4 Add attached to Flynn portal Report Rendering Issue Solved dwallace@hotelbisolutions.com (2) Normal August 12, 2022 August 11, 2022
CAS-387356-F8R5H6 Reprocess newly added datafiles, loaded, but missing some new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 11, 2022 August 10, 2022
CAS-387366-B7D0Z0 Summary and Financial object discrepancy Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 11, 2022 August 11, 2022
CAS-387369-H5M1W1 Two Gencom Four Seasons datafiles processed, but missing some accounts/records Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 15, 2022 August 12, 2022
CAS-387370-K7P8D8 Two Gencom Marriott/HBIS standard datafiles processed, but are missing some records/accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 16, 2022 August 12, 2022
CAS-387374-L2L0M7 New Highgate operating unit loaded in HBIS standard file Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 15, 2022 August 15, 2022
CAS-387395-K8V7P5 New files added to Profitsword connector Other Issue Solved dwallace@hotelbisolutions.com (1) High August 16, 2022 August 17, 2022
CAS-387406-H5H1W8 Sunstone Highgate HBIS standard file processed successfully, but no data in excel Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 17, 2022 August 17, 2022
CAS-387405-P8K0B4 EOS – Profitsword connector files missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 17, 2022 August 17, 2022
CAS-387404-W8N5Y1 Texas Western and Davidson – profitsword datafiles on file process log, but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (3) Low August 17, 2022 August 17, 2022
CAS-387418-T8W3F9 New Gencom Users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal August 18, 2022 August 17, 2022
CAS-387419-X8P5Z9 Delete file requests Other Issue Solved dwallace@hotelbisolutions.com (1) High August 17, 2022 August 17, 2022
CAS-387448-D7D7S6 Delete file requests Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 17, 2022 August 17, 2022
CAS-387454-M7K5B1 Confirm file deletion Other Issue Solved dwallace@hotelbisolutions.com (1) High August 17, 2022 August 18, 2022
CAS-387453-B4Q0K5 Sunstone Highgate HBIS standard data files processed, but missing some records/accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 18, 2022 August 18, 2022
CAS-387457-W5T5F3 SH Group Datafile submitted with data for new operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 19, 2022 August 18, 2022
CAS-387464-G6T1V3 Flynn Aimbridge datafile processed but missing some accounts/records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 19, 2022 August 22, 2022
CAS-387460-J2S8C8 Texas Western HBIS Standard file loaded, but one record missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 18, 2022 August 19, 2022
CAS-387459-K8N2B7 Flynn HBIS Standard files loaded, but some records or accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 18, 2022 August 22, 2022
CAS-387467-B3G6L7 Two duplicate accounts in account table Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 19, 2022 August 19, 2022
CAS-387472-C9J9G7 Starwood Davidson Profitsword connector file loaded with data for new operating unit Other Issue Solved dwallace@hotelbisolutions.com (1) High August 19, 2022 August 19, 2022
CAS-387471-G9F1M0 Update mapping for new SH Group OU Other Issue Solved dwallace@hotelbisolutions.com (1) High August 19, 2022 August 19, 2022
CAS-387474-B5S2X4 All/most of 2022-7 datafiles loaded Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High August 18, 2022 August 19, 2022
CAS-387480-J1T0D3 Datafiles processed, but some new/duplicate accounts not showing up Other Issue Solved dwallace@hotelbisolutions.com (1) High August 19, 2022 August 22, 2022
CAS-387484-X4J7J2 Axiom Datafile loaded, but some new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 22, 2022 August 22, 2022
CAS-387485-K8F0V4 STR Connector 2022-7 datafile loaded and processed, but not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 22, 2022 August 20, 2022
CAS-387491-H1L9S7 SH Group connector – Data for new 1 Hotel Nashville Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 22, 2022 August 30, 2022
CAS-387494-D5H7X3 ES Nashville Davidson Profitsword datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 22, 2022 August 24, 2022
CAS-387496-K5J3N3 Datafile Flynn HISJX Newport HBIS Upload Actual 2022-07.csv showing incomplete data/records or missing some accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 22, 2022 August 22, 2022
CAS-387500-Y0D9Y3 Tickets can be resolved. Other Issue Solved dwallace@hotelbisolutions.com (1) High August 22, 2022 August 22, 2022
CAS-387504-R5T0V7 Starwood HP Sugarland and AC KC Hersha PL Actual 2022-07.csv deleted, please remove corresponding auto populated values Other Issue Solved dwallace@hotelbisolutions.com (1) High August 22, 2022 August 22, 2022
CAS-387510-T8J6N7 HISJX Newport record missing after duplicate account 86’d Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 23, 2022 August 24, 2022
CAS-387511-D1Y5Z8 Davidson Profitsword datafile – ES Nashville Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 23, 2022 August 24, 2022
CAS-387514-K8L6N1 Add two Gencom users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal August 26, 2022 August 24, 2022
CAS-387517-G8B7N5 Remove and add dashboard from Gencom Portal Report Request Issue Solved dwallace@hotelbisolutions.com (2) Normal August 26, 2022 August 26, 2022
CAS-387519-Y5W3Y5 Please add the attached dashboard to the Gencom portal Report Request Issue Solved dwallace@hotelbisolutions.com (2) Normal August 26, 2022 August 26, 2022
CAS-387523-T7Z4F6 Process Yotel Connector and three new Yotel datafiles Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal August 25, 2022 August 25, 2022
CAS-387522-D0T1N4 Process MDO connector Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal August 25, 2022 August 25, 2022
CAS-387524-C8D4H8 Process/update datafiles/connectors after adding/mapping new accounts Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal August 25, 2022 August 25, 2022
CAS-387529-Z4Q2B5 One Davidson account needs department mapping reprocessed Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 26, 2022 August 25, 2022
CAS-387532-J2H8T3 Adjustment to Hyatt connector Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 13, 2022 August 29, 2022
CAS-387535-Y0C9Q6 Add additional calculated measures to the Benchmark object Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 2, 2022 August 29, 2022
CAS-387536-B6T4R8 Add LY Var for each Benchmark measure in the STR KPIs folder Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 9, 2022 June 5, 2023
CAS-387542-K7D9M7 Account Dimension – USALI Hierarchy Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 31, 2022 August 29, 2022
CAS-387541-L1R4R6 Account Dimension – Department Hierarchy Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 31, 2022 August 29, 2022
CAS-387540-R4R5Q3 Account Dimension – Account & Department folders Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 31, 2022 August 29, 2022
CAS-387544-B8V0W8 Adjust Department mapping for Oceans Edge Hotel Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 29, 2022 August 26, 2022
CAS-387576-R3V1R1 Resend Cloud Analysis invitation to Gencom user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal August 31, 2022 August 31, 2022
CAS-387585-X0M5W0 remove the attached Summary Object Measures Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 8, 2022 September 8, 2022
CAS-387605-H6G8V7 Please update column header in Operating Unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 8, 2022 September 7, 2022
CAS-387622-M5J0D7 New Prelim 1 Budget is loading to wrong Version and Fin Type Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal September 13, 2022 September 9, 2022
CAS-387658-M6Z6F5 Marriott, Hilton, Hyatt August data submitted to portal Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High September 11, 2022 September 12, 2022
CAS-387662-T4J9K8 EOS Profitsword datafile missing record Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2022 September 14, 2022
CAS-387666-D2J8Q6 Four Seasons Sunstone Datafiles processed, but missing some records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2022 September 12, 2022
CAS-387669-S8K4T8 Sunstone Hyatt datafiles processed successfully, but a couple records missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2022 September 12, 2022
CAS-387668-G3F2H1 Hilton Sunstone datafile processed, but missing some records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2022 September 12, 2022
CAS-387663-K0Y9G5 Marriott 2022-8 Datafiles processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal September 12, 2022
CAS-387679-R9P2B1 Gencom Marriott Datafile loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 14, 2022 September 14, 2022
CAS-387680-F2L8Z8 Rosewood Connector Admin notification Other Issue Solved dwallace@hotelbisolutions.com (1) High September 14, 2022 October 26, 2022
CAS-387687-R2T7Q1 Starwood Yotel August Datafiles processed, but missing some records/accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 16, 2022 September 15, 2022
CAS-387688-Y5F3B2 Starwood Davidson Profitsword connector files loaded, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 16, 2022 September 16, 2022
CAS-387690-Q9G3J4 Update Account Descriptions in Account table based on the attached for SH Group – 1 Hotels Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 19, 2022 September 19, 2022
CAS-387707-V1L7N2 new files loaded but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 19, 2022 September 19, 2022
CAS-387709-K9P6W5 Flynn LBA datafile processed, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 19, 2022 September 19, 2022
CAS-387710-H6Q3X2 Flynn NCG Datafile loaded, but might be missing some records or new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 19, 2022 September 20, 2022
CAS-387713-Z6Y4V8 Starwood Highgate HBIS datafiles loaded, but some records/new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 19, 2022 September 20, 2022
CAS-387720-W8X3S1 SCG Melia datafile loaded but missing some records or accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 21, 2022 September 21, 2022
CAS-387774-B3N9B6 Gencom Four Seasons Datafiles processed, but missing some records or new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 22, 2022 September 23, 2022
CAS-387777-Y7W3B3 Financial Measures for Proforma Financial Type Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 28, 2022 October 17, 2022
CAS-387778-N3Q9T5 Add Prelim 1 Budget Measures Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 5, 2022 October 17, 2022
CAS-387803-J5V4V2 New Sunstone user Access Issue Solved drew.r.wallace@gmail.com (2) Normal September 28, 2022 September 28, 2022
CAS-387805-V3F7K0 Mapping for Benchmark connector Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 28, 2022 September 27, 2022
CAS-387808-Y7H2M1 Add attached accounts and mapping to the account table for HISJX Other Issue Solved dwallace@hotelbisolutions.com (1) High September 28, 2022 September 29, 2022
CAS-387819-N8H5B4 Add YTD and ROY (Rest of Year) to Date dimension Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 5, 2022 May 24, 2023
CAS-387840-Y6M6G8 Add Mission Hill as an option for Owner in the Owner Column of the account table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 6, 2022 October 3, 2022
CAS-387843-Q7B5L3 Create new accounts for new LBA operating units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 5, 2022 October 3, 2022
CAS-387850-L1M7M1 Mission Hill LBA datafiles loaded and processed, but missing records Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal October 6, 2022 October 6, 2022
CAS-387851-V8G5G1 Flynn HBIS Standard files not processing/showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 5, 2022 October 5, 2022
CAS-387854-X0V4X7 FTVP dimension filter in the Summary Object doesn’t seem to be working Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 6, 2022 October 6, 2022
CAS-387870-F3Z3V7 Sunstone BPP Highgate connector datafile loaded and processed but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal October 12, 2022 October 10, 2022
CAS-387873-F6V6S3 Process Two Highgate connector datafiles Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 11, 2022 October 12, 2022
CAS-387877-F1T8R6 Hilton connector 2022-9 datafiles loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 11, 2022 October 12, 2022
CAS-387879-Z7K9D4 Hyatt 2022-9 Datafiles added and processed successfully, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 11, 2022 October 12, 2022
CAS-387880-S1G3M2 Hyatt connector 2017-12 datafile processed, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 11, 2022 October 12, 2022
CAS-387882-K1S8D3 Marriott 2022-9 Datafiles processed, but some records/new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 11, 2022 October 12, 2022
CAS-387884-H2Y1N0 Sunstone Four Seasons 2022-9 datafiles loaded, but missing some records/accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 12, 2022 October 12, 2022
CAS-387895-P8M2P2 Add Department Descriptions to unmapped departments in department table Other Issue Solved dwallace@hotelbisolutions.com (1) High October 12, 2022 October 12, 2022
CAS-387900-H4W4J4 Merit Marriott Datafile processed but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 13, 2022 October 13, 2022
CAS-387910-Z0Y4D4 Highgate connector datafile in process log, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 13, 2022 October 13, 2022
CAS-387914-K4Z4D5 Highgate 2018-17 actfcst missing records Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 13, 2022 October 13, 2022
CAS-387913-D8G7G7 Sunstone Highgate 2017-12 datafile missing recores/accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 13, 2022 October 13, 2022
CAS-387924-X6C9K6 Benchmark datafiles submitted but some records missing Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 14, 2022 October 14, 2022
CAS-387928-B6H8R3 Process Marriott Datafiles ASAP Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High October 13, 2022 October 14, 2022
CAS-387930-F7P5H1 Rosewood 2022-9 datafile loaded, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 14, 2022 October 14, 2022
CAS-387942-K8X8R4 Gencom Benchmark 2022-9 datafiles loaded, but missing some records/accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 14, 2022 October 14, 2022
CAS-387949-C6Q2N5 Sunstone Highgate 2022-9 datafile processed, but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 14, 2022 October 14, 2022
CAS-387954-D7Q5X7 Gencom Benchmark 2022 Budget datafile missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 14, 2022 October 14, 2022
CAS-387994-B6Y1K5 Sunstone Highgate 2022-9 records/accounts missing Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 17, 2022 October 17, 2022
CAS-387999-W9C5X9 Gencom Benchmark datafiles processed, but missing records Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 18, 2022 October 18, 2022
CAS-388002-V3K4T2 Flynn LBA datafile processed, but one record missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 18, 2022 October 18, 2022
CAS-388005-L3V3G9 Datafile Flynn Raymond HBIS Upload Actual 2022-09.csv loaded, but one record/account not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 19, 2022 October 19, 2022
CAS-388011-T3Q2L7 STR monthly and weekly files loaded, but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 20, 2022 October 19, 2022
CAS-388014-X9V2H9 Flynn Newport HBIS actual 2022-9 datafile processed, but missing records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 19, 2022 October 19, 2022
CAS-388017-L7P8W0 Duplicate account being generated Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 21, 2022 October 19, 2022
CAS-388018-T2S8F0 Starwood Davidson Profitsword actual 2022-9 datafiles processed, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 19, 2022 October 19, 2022
CAS-388021-P5R4V0 starwood Highgate connector actual 2022-9 datafiles processed, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 19, 2022 October 19, 2022
CAS-388030-X1Y7F9 Susntone Four Seasons actuals 2022-10 datafile processed, but some records/new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 20, 2022 October 20, 2022
CAS-388034-Y1N2G1 Starwood Davidson Profitsword actual 2022-9 datafiles processed, but missing some new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 20, 2022 October 24, 2022
CAS-388042-P9R2G1 Starwood Yotel actual 2022-9 datafiles processed, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 21, 2022 October 21, 2022
CAS-388041-C8J8V3 Starwood Axiom 2022-9 actual datafiles processed, but missing records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 21, 2022 October 21, 2022
CAS-388045-F0S7B0 Starwood Davidson Profitsword datafile for Embassy Suites Nashville processed, but some records not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 21, 2022 October 21, 2022
CAS-388046-N8L9R0 Duplicate accounts for Davidson OUs 86’d Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal October 25, 2022 January 30, 2023
CAS-388051-G7T0T1 Starwood Highgate datafiles, records for two new accounts not showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 21, 2022 October 21, 2022
CAS-388059-F1Z2G9 Davidson account/record dept mapping Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 23, 2022 October 24, 2022
CAS-388058-J9Y4G9 Two Highgate records still arent showing up even though accounts are in account table Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 22, 2022 October 22, 2022
CAS-388066-X5W6K8 Starwood Melia 2022-9 datafile processed, but some records/new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 24, 2022 October 25, 2022
CAS-388071-H8H7C8 Rosewood RWTKP-122021.TXT loaded, but missing some records/accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal October 28, 2022 October 26, 2022
CAS-388074-N6Q5T0 202112 Rosewood datafile not sent Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 28, 2022 October 27, 2022
CAS-388085-K2Q2Q5 Apply Accounts and mapping to new SH Group operating unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 31, 2022 October 28, 2022
CAS-388089-P6N1K3 Datafile Gencom COS Four Seasons PL Actual 2020-12 missing some records/accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal November 2, 2022 October 28, 2022
CAS-388092-N7D6M8 Add Accounts and mapping for new LBA OU Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 31, 2022 October 28, 2022
CAS-388104-Q4S7C4 Mark all SH Group accounts as dept verify 9 Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 31, 2022 October 31, 2022
CAS-388117-M4J2R0 Mission Hill LBA datafiles loaded and processed, but missing records Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal November 1, 2022 October 31, 2022
CAS-388140-L4J8Z6 Hilton Prelim 1 Budget datafiles loaded, but not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 2, 2022 November 4, 2022
CAS-388142-J7N8T3 Add accounts, common account, and department mapping to new Bidwell Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal November 3, 2022 November 3, 2022
CAS-388147-P3S2D2 Four Marriott connector prelim 1 budget datafiles loaded, but missing records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 4, 2022 November 4, 2022
CAS-388150-H6C8F8 Resend Cloud Analysis invitation to Gencom user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal November 4, 2022 November 4, 2022
CAS-388153-V2Y2R6 Sunstone Montage prelim 1 budget datafile missing records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 4, 2022 November 4, 2022
CAS-388155-T0T6X5 Sunstone EOS Profitsword datafile missing records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 4, 2022 November 4, 2022
CAS-388154-R3H4H3 Starwood HEI prelim 1 Budget datafile missing records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 4, 2022 November 4, 2022
CAS-388162-Y3S0C3 Gencom Benchmark prelim 1 datafile loaded, but missing records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 4, 2022 November 4, 2022
CAS-388161-L9P7R2 Sunstone V2 Hilton prelim 1 budget datafile loaded, but missing records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 4, 2022 November 4, 2022
CAS-388164-F5J6K7 Sunstone Highgate prelim 1 budget datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 4, 2022 November 4, 2022
CAS-388163-F9Q4K0 Starwood Axiom HBIS Upload Prelim 1 Budget missing records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 4, 2022 November 8, 2022
CAS-388167-N5W6B1 1 Hotel Copenhagen (Skt Petri) (OU 6500) not showing up in currency DKK Other Issue Solved dwallace@hotelbisolutions.com (2) Normal November 8, 2022 November 7, 2022
CAS-388171-H7Q9M3 Starwood Highgate Prelim 1 Budget datafile processed, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 6, 2022 November 7, 2022
CAS-388172-Z1W5L2 Gencom Benchmark Prelim 1 Budget datafile missing records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 6, 2022 November 7, 2022
CAS-388175-T5G2X3 Gencom Marriott HBIS Upload files processed, but missing records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 7, 2022 November 7, 2022
CAS-388177-P2F3V4 Starwood HEI prelim 1 Budget datafile missing statistical records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 7, 2022 November 7, 2022
CAS-388179-M7V4M8 POR-PAR-% of rev-PGR measures not working with Prelim 1 Budget Financial Type Other Issue Solved dwallace@hotelbisolutions.com (1) High November 7, 2022 November 21, 2023
CAS-388183-H3Y8D7 No matching file format for Aimbridge Prelim 1 Budget files Other Issue Solved dwallace@hotelbisolutions.com (1) High November 7, 2022 November 7, 2022
CAS-388199-M8K1S9 Sunstone Aimbridge Prelim 1 Budget datafile processed, but missing Rooms Available Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 8, 2022 November 8, 2022
CAS-388204-P7S9P4 Sunstone Sage Profitsword Prelim 1 Budget datafile processed, but not showing any data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 8, 2022 November 8, 2022
CAS-388203-Y3K4R9 Flynn McKibbon HBIS Prelim 3 Budget datafiles processed, but one record missing even though account is in account table Other Issue Solved dwallace@hotelbisolutions.com (1) High November 8, 2022 November 8, 2022
CAS-388205-Y0N2D5 Three Flynn Texas Western Profitsword prelim 3 Budget datafiles processed, but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 8, 2022 November 8, 2022
CAS-388211-Y7P9W7 Axiom Prelim 2 Budget datafile processed, but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 8, 2022 November 8, 2022
CAS-388210-H1M2X7 Flynn LBA prelim 3 Budget datafile processed, but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 8, 2022 November 8, 2022
CAS-388217-L9P9M2 Sunstone Four Seasons prelim 1 Budget datafile processed, but not showing data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 8, 2022 November 11, 2022
CAS-388216-G3T0H4 Starwood SH Group connector Prelim 1 Budget datafiles not loaded/processed Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 9, 2022 November 9, 2022
CAS-388219-J3H0R8 Sunstone Sage Profitsword Prelim 1 Budget datafile processed, but one record not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 9, 2022 November 11, 2022
CAS-388222-C3H2P3 Flynn Newport HBIS prelim 3 Budget file loaded, but some records still missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 9, 2022 November 11, 2022
CAS-388224-F7Q0G9 Flynn Texas Western Profitsword Prelim 3 Budget files processed, but records missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 9, 2022 November 11, 2022
CAS-388220-G7M0K5 New Flynn user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal November 10, 2022 November 10, 2022
CAS-388237-Z6D7Y5 Prelim 1 Budget and FTVP measures/attributes are showing some discrepancies Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal November 11, 2022 November 17, 2023
CAS-388242-Z2R3D2 Marriott 2022-10 actual datafiles loaded, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 11, 2022 November 22, 2022
CAS-388241-K8M1X3 Hilton 2022-10 actfcst datafiles loaded, but some records/new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 11, 2022 November 11, 2022
CAS-388247-B5J4H4 Sunstone Four Seasons 2022-10 Actfcst datafile processed, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 14, 2022 November 14, 2022
CAS-388251-Q2D7W2 Starwood Davidson Profitsword 2022-10 datafiles processed, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 14, 2022 November 14, 2022
CAS-388250-L6J6V2 Datafile Starwood Axiom PL Prelim 2 Budget 2023-ALL.xlsx has processed, but not seeing any data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 14, 2022 November 14, 2022
CAS-388252-F7K6X4 Starwood Axiom prelim 2 budget file loaded, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 15, 2022 November 14, 2022
CAS-388255-X1W5Y4 Starwood Davidson profitsword datafiles processed, but some records missing Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 15, 2022 November 15, 2022
CAS-388258-Y6J2F6 Four Seasons connector new account adding process needs updating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 15, 2022 November 15, 2022
CAS-388260-H0C6G4 Sunstone Four Seasons record with incorrect +/- sign Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 15, 2022 November 16, 2022
CAS-388262-C0L0T2 Delete old four seasons accounts Other Issue Solved dwallace@hotelbisolutions.com (2) Normal November 21, 2022 November 17, 2022
CAS-388264-G0Z9P7 Mission Hill LBA prelim 1 budget datafile processed, but not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 17, 2022 November 17, 2022
CAS-388267-K7X3L3 EOS Profitsword 2022-10 datafile processed, but two records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 17, 2022 November 17, 2022
CAS-388269-G4Z1G6 Sunstone Sage Profitsword 2022-10 datafile loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 17, 2022 November 17, 2022
CAS-388272-Z7H7F2 Flynn Aimbridge 2022-10 datafile processed, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 18, 2022 November 19, 2022
CAS-388274-V5V7L8 Starwood Devere 2022-10 actfcst datafile loaded, but some records/missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 21, 2022 December 14, 2022
CAS-388273-B1P9K0 Starwood Melia 2022-10 datafile processed, but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 21, 2022 November 22, 2022
CAS-388278-P1C2M4 Starwood SH Group 2022-10 actfcst datafiles processed, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 21, 2022 November 20, 2022
CAS-388282-W6N7H5 Please confirm all records/new accounts from Starwood Hersha datafiles 2022-10 are processed and added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 21, 2022 November 26, 2022
CAS-388284-G1Z2T6 Flynn Profitsword Texas Western 2022-10 Datafiles processed, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 21, 2022 November 22, 2022
CAS-388286-R4T0C0 Flynn Raymond HBIS Upload 2022-10 actfcst record not showing up even though account is in account table Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 22, 2022 November 23, 2022
CAS-388290-C8Z7D9 Starwood Highgate connector datafiles loaded, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 22, 2022 November 23, 2022
CAS-388287-Y6G7M4 Starwood SH Group datafile stuck in Processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal November 23, 2022 November 23, 2022
CAS-388293-M7L4R6 Sunstone Hyatt Prelim 1 Budget datafile processed, but no data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 23, 2022 November 26, 2022
CAS-388294-Z0V9J7 Sunstone Marriott HBIS Standard Prelim 1 Budget datafile loaded, but missing some records/accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 23, 2022 November 23, 2022
CAS-388296-Q3C4N0 Sunstone MM0 Marriott HBIS Standard Prelim 1 Budget datafile loaded, but missing some records/accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 23, 2022 November 23, 2022
CAS-388300-J9X0D4 Starwood Melia 2022-10 datafile processed successfully, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 23, 2022 November 23, 2022
CAS-388299-Y0B0K8 Starwood McKibbon HBIS Upload 2023-ALL Prelim 1 Budget datafiles loaded, but some records/new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 23, 2022 November 23, 2022
CAS-388302-C6P0H5 Raymond RES Rogers update to department mapping Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High November 24, 2022 November 26, 2022
CAS-388304-W5L9X3 Starwood Yotel Prelim 1 budget datafile added to portal but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 25, 2022 November 26, 2022
CAS-388306-S6B1R6 Flynn STR connector data 2022-10 processed, but not showing up. Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 28, 2022 November 26, 2022
CAS-388308-Z3L7C6 Starwood Yotel prelim 1 budget datafiles processed, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 28, 2022 November 28, 2022
CAS-388311-B0X2K9 Put dates on cube Processing Request log Enhancement Issue Solved dwallace@hotelbisolutions.com (2) Normal December 2, 2022 December 7, 2022
CAS-388313-S7X3Z0 Please review below two datafiles Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 28, 2022 November 29, 2022
CAS-388314-T5K6D4 Flynn STR connector data 2022-10 processed, but not showing up. Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 29, 2022 November 29, 2022
CAS-388317-M6B3J2 flynn STR 2021-12 datafile missing Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 30, 2022 January 3, 2023
CAS-388318-W2C6R8 Datafile Sunstone Bidwell Sage Profitsword Prelim 1 Budget 2023-ALL.csv processed, but not all records showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 30, 2022 November 30, 2022
CAS-388320-D5J0P0 Flynn Aimbridge Budget datafile processed, but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 30, 2022 November 30, 2022
CAS-388324-S1C9N8 Process HBIS and LBA connectors Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High November 30, 2022 December 2, 2022
CAS-388326-G9D1Y7 Add new Starwood user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal December 2, 2022 December 2, 2022
CAS-388328-N7P8J8 Flynn HISJX Budget 2023-ALL datafile processed, but new account missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 30, 2022 December 2, 2022
CAS-388329-W5M7B1 Flynn LBA Budget 2023-ALL Datafile processed, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 30, 2022 December 2, 2022
CAS-388334-V1G0X8 Mission Hill LBA Actual 2022-10 datafile not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 2, 2022 December 2, 2022
CAS-388336-V3R6B7 Getting Error notification and multiple/duplicate files from Output Process Log Other Issue Solved dwallace@hotelbisolutions.com (2) Normal December 5, 2022 December 6, 2022
CAS-388340-W3R6K4 Gencom Benchmark 2022-10 actual datafile processed, but some records not showing up even with accounts in account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 5, 2022 December 5, 2022
CAS-388343-J1K1G9 Add DKK currency to the Base Currency drop down in the Output Processing Log Enhancement Issue Solved dwallace@hotelbisolutions.com (2) Normal December 13, 2022 December 6, 2022
CAS-388345-H0Q0S8 Add new operating units and apply mapping Other Issue Solved dwallace@hotelbisolutions.com (2) Normal December 8, 2022 December 9, 2022
CAS-388351-R2B6B2 Flynn Proforma HBIS Upload Proforma 2022-ALL.csv datafile loaded, but data not matching datafile Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 8, 2022 December 9, 2022
CAS-388353-W6M4V2 Review and process Sunstone ML0 Marriott HBIS Review Upload Prelim 2 Budget 2023-ALL Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal December 12, 2022 December 14, 2022
CAS-388355-P7P3B5 Gencom Benchmark 2022-10 Actfcst datafiles processed, but two records not showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 12, 2022 December 13, 2022
CAS-388358-P1Y9W6 Hilton connector 2022-11 datafiles loading, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 12, 2022 December 13, 2022
CAS-388357-S0L7R6 Hyatt connector 2022-11 actfcst and prelim 2 budget datafiles processed but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 12, 2022 December 13, 2022
CAS-388361-P4S6P2 marriott 2022-11 datafiles loaded but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 13, 2022 December 13, 2022
CAS-388390-H4D7F1 Ticket CAS-388274-V5V7L8 can be resolved Other Issue Solved dwallace@hotelbisolutions.com (2) Normal December 16, 2022 December 14, 2022
CAS-388393-F7C6P6 Add account descriptions from datafile for HEI Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal December 14, 2022 December 14, 2022
CAS-388394-H2D8S6 Please process system so recent changes can take effect Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High December 13, 2022 December 14, 2022
CAS-388396-N7X2X3 Review and process HBIS Standard Review files for Marriott OUs Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 14, 2022 December 14, 2022
CAS-388402-H5H3B5 Sunstone Marriott 2022-11 actfcst datafiles processed, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 14, 2022 December 14, 2022
CAS-388398-V1W1G4 Sunstone Hyatt Prelim 2 Budget datafile was added to portal last night, but didn’t process Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 14, 2022 December 14, 2022
CAS-388403-P0V4N7 Sunstone Marriott HBIS Prelim 2 Budget datafiles loaded, but missing some new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 15, 2022 December 20, 2022
CAS-388405-V5F1W9 Four Seasons and Sage Datafiles loaded but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 15, 2022 December 15, 2022
CAS-388407-H4H8S5 Two Sunstone Marriott HBIS prelim 2 budget datafiles loaded for review Other Issue Solved dwallace@hotelbisolutions.com (1) High December 16, 2022 December 20, 2022
CAS-388409-W5D4H6 Add Prelim Budget options to Output processing log Enhancement Issue Solved dwallace@hotelbisolutions.com (2) Normal December 20, 2022 December 20, 2022
CAS-388411-J6G5S8 New Processing Validation log issue after deleting and reloading a file Other Issue Solved dwallace@hotelbisolutions.com (2) Normal December 19, 2022 December 19, 2022
CAS-388414-D1G4B0 Additional Account-Department reassignments for Boston Park Plaza (3250) Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High December 18, 2022 December 19, 2022
CAS-388417-S3J6V8 Sunstone Highgate Prelim 2 Budget file loaded, but not all records processed Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 19, 2022 December 19, 2022
CAS-388420-M8K4H1 Aimbridge calculated record error when deleting file Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 19, 2022 December 19, 2022
CAS-388422-L9X4J2 Two Texas Western Profitsword 2022-11 actual records not showing up, but accounts in account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 19, 2022 December 19, 2022
CAS-388425-M3M3L2 More account-department reassignments for Boston Park Plaza (3250) (continuation of CAS-388413 Other Issue Solved dwallace@hotelbisolutions.com (1) High December 19, 2022 December 20, 2022
CAS-388426-H8T5Z2 Use the attach for 178 new Highgate Operating Units mappings Other Issue Solved dwallace@hotelbisolutions.com (1) High December 23, 2022
CAS-388429-J9D4R7 Flynn Proforma HBIS Upload Proforma 2022-ALL.csv datafile reloaded, but no data showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 22, 2022 December 23, 2022
CAS-388433-R7B7K3 Datafile Sunstone BPP Highgate Budget 2022-ALL.csv showing up without version period or months Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 23, 2022 December 23, 2022
CAS-388432-X6G2C3 Datafile Sunstone BPP Highgate Prelim 2 Budget 2023-ALL.csv showing up in cube and excel output, but is yellow on Validation Process log Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal December 27, 2022 December 23, 2022
CAS-388437-Y1V4C3 Sunstone Highgate Dept mismatch Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 23, 2022 December 23, 2022
CAS-388439-J2J2C1 Flynn LBA records missing with accounts in account table Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 23, 2022 December 23, 2022
CAS-388441-Y9Y9G5 Starwood-Hersha record missing with account in account table Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 23, 2022 December 23, 2022
CAS-388446-G0K1X5 Unmapped Accounts Other Issue Solved dwallace@hotelbisolutions.com (1) High December 26, 2022 December 26, 2022
CAS-388448-B9N8V1 Remap the attached accounts to the updated departments Other Issue Solved dwallace@hotelbisolutions.com (1) High December 26, 2022 December 27, 2022
CAS-388450-D9G7B7 Flynn Highgate datafiles only processing some of the records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 26, 2022 December 27, 2022
CAS-388452-N6B8F7 Starwood McKibbon HBIS Standard Upload 2022-11 ActFcst datafiles processed, but possible Account with Department Mismatch Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 27, 2022 December 27, 2022
CAS-388456-C3J2B8 Axiom Connector Department ID Issue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 28, 2022 December 29, 2022
CAS-388458-B4W7S4 Add Accounts to McKibbon Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal December 30, 2022 December 28, 2022
CAS-388460-M3X0W0 Highgate Accounts/Records Other Issue Solved dwallace@hotelbisolutions.com (1) High December 28, 2022 January 3, 2023
CAS-388463-B6N6H7 Profitsword datafile load/refresh Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High December 28, 2022 December 29, 2022
CAS-388466-Z1H6Q3 Add 2023 Version Periods to Version Period drop down in Output Process Log Other Issue Solved dwallace@hotelbisolutions.com (1) High December 29, 2022 December 29, 2022
CAS-388469-T0J4R2 Please process the connectors in the Cube Processes Log ASAP Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High December 29, 2022 December 30, 2022
CAS-388472-G4X7Z3 Please send me an excel list of all unmapped accounts Report Request Issue Solved dwallace@hotelbisolutions.com (1) High December 30, 2022 January 3, 2023
CAS-388474-J1N8W5 STR Flynn 2022-11 datafile processed, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 30, 2022 January 3, 2023
CAS-388481-G5D2D8 Aimbridge Calculated record duplication error Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 3, 2023 January 4, 2023
CAS-388484-H6F5V5 Flynn STR 2022-11 and 2021-12 aren’t showing up properly Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 4, 2023 January 4, 2023
CAS-388490-Q8H5R8 Gencom Benchmark Datafiles 2022-12 datafiles processed but two records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 8, 2023 January 9, 2023
CAS-388496-K5J1D5 Hilton Datafiles loaded, but some new records/accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 9, 2023 January 9, 2023
CAS-388495-N2W9Y5 Hyatt Datafiles processed, but some new records/accounts not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 9, 2023 January 9, 2023
CAS-388497-M0M5P0 Removed Duplicate Hersha Accounts Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal January 10, 2023 January 9, 2023
CAS-388500-H5M6F2 Account mapping updates complete, files added/removed Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High January 9, 2023 January 10, 2023
CAS-388502-G8H1W8 Deactivate Gencom User Access Issue Solved dwallace@hotelbisolutions.com (2) Normal January 13, 2023 January 10, 2023
CAS-388504-V4L7P3 Starwood Highgate Datafile loaded, but duplicate accounts being created Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 10, 2023 January 11, 2023
CAS-388507-H3R9T9 Starwood Highgate record/account not showing up even though it is in the account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 11, 2023 January 11, 2023
CAS-388511-Y4T3S5 Highgate Department mismatch on old HBIS standard upload files Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 11, 2023 January 11, 2023
CAS-388514-M0Q8Y8 Sunstone Aimbridge, Four Seasons, Montage, and Sage Profitsword files processed, but missing some new accounts/records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 13, 2023 January 23, 2023
CAS-388519-J2Q1S5 Sunstone Sage Profitsword file processed and new accounts added, but records still missing Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 15, 2023 January 16, 2023
CAS-388518-R3P3H5 Sunstone Four Seasons datafile processed and new departments added, but new accounts/records still missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 15, 2023 January 23, 2023
CAS-388517-M4C4B5 Sunstone EOS Profitsword datafile processed, but one new account/record not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 15, 2023 January 16, 2023
CAS-388522-X3L5Y7 Some summary measures aren’t populating Other Issue Solved dwallace@hotelbisolutions.com (1) High June 1, 2023
CAS-388524-K9V4H8 Starwood Hersha 2022-12 actfcst datafiles loaded, but missing some new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 18, 2023 January 18, 2023
CAS-388525-C2H5R8 Gencom Marriott HBIS Standard Historical Data loaded, but not showing up correctly Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 19, 2023 January 23, 2023
CAS-388528-N7Z1H9 Starwood Davidson Profitsword 2022-12 actfcst datafiles processed, but missing some records/new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 18, 2023 January 18, 2023
CAS-388531-Z1M2W2 Sunstone Marriott HBIS Standard 2023 Budget files submitted for review and processing Other Issue Solved dwallace@hotelbisolutions.com (1) High January 19, 2023 January 23, 2023
CAS-388535-N4D8B3 Gencom Four Seasons 2022-12 actfcst datafiles processed, but some records/new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 19, 2023 January 19, 2023
CAS-388539-C7D5L5 Flynn Newport HBIS standard 2022-12 actfcst datafile loaded, but missing some new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 19, 2023 January 19, 2023
CAS-388541-Q3J3H0 Flynn McKibbon HBIS Standard 2022-12 actfcst files loaded, but missing new account Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 19, 2023 January 19, 2023
CAS-388540-C1K4J3 Flynn Texas Western Profitsword 2022-12 actfcst files processed, but new account not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 19, 2023 January 19, 2023
CAS-388543-L8X9S0 Starwood Highgate 2019, 2020, and 2021 datafiles loaded, but some records/accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 19, 2023 January 20, 2023
CAS-388547-X8M5X4 Starwood Hersha 2022-12 datafile processed and new accounts added, but records missing, possible dept mismatch Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 19, 2023 January 20, 2023
CAS-388546-D2H0R2 SH Group connector files not showing up properly on Validation Status Log Other Issue Solved dwallace@hotelbisolutions.com (2) Normal January 24, 2023 January 23, 2023
CAS-388551-L7B5P1 Starwood McKibbon datafiles loaded, but some records/new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 20, 2023 January 23, 2023
CAS-388552-D0P0C1 Starwood SH Group datafiles not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 22, 2023 January 23, 2023
CAS-388555-J8B2B6 Starwood Highgate 2022-12 actfcst datafile processed, but some records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 23, 2023 January 23, 2023
CAS-388557-G6Q3R0 Flynn STR December datafile loaded, but not processed Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 23, 2023 January 24, 2023
CAS-388560-Y2D1D3 Gencom Four Seasons 2023 Budget datafiles loaded, but some records/new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 23, 2023 January 24, 2023
CAS-388565-D0Z2R2 Flynn Highgate 2022-12 actfcst datafile loaded, but some records not showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 24, 2023 January 24, 2023
CAS-388572-S5T6D2 Starwood SH Group 2022-12 datafiles new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal January 26, 2023 February 27, 2023
CAS-388575-J0J7P9 Hersha Datafile 2022-12 FF&E Account has incorrect amounts Other Issue Solved dwallace@hotelbisolutions.com (1) High January 25, 2023 January 25, 2023
CAS-388606-K2L0D6 Flynn Highgate 2022-11 actfcst datafile processed, but no records showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 25, 2023 January 26, 2023
CAS-388616-D2Z5W5 Process HBIS datafile/partition ASAP. Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High January 25, 2023 January 26, 2023
CAS-388654-T4Q0W1 Files stuck in Processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal January 30, 2023 January 29, 2023
CAS-388664-R6S6H4 Starwood Axiom 2022-12 DAtafile loaded, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 30, 2023 January 31, 2023
CAS-388663-J6Q7P0 Starwood HEI 2023 Budget datafile loaded, but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 31, 2023 January 31, 2023
CAS-388662-Q3N6H0 Two Starwood Hersha datafiles loaded, but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 31, 2023 January 31, 2023
CAS-388661-N0Z4R4 Starwood Hersha 2023 Budget datafile loaded, but new account not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 31, 2023 January 31, 2023
CAS-388666-F1Q4K8 Sunstone Four Seasons 2023 Budget record coming through with wrong +/- sign Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 30, 2023 January 31, 2023
CAS-388668-Q2J8G2 Add Account to all 179 Flynn Highgate Operating Units Other Issue Solved dwallace@hotelbisolutions.com (1) High January 31, 2023 January 31, 2023
CAS-388670-F3V2H6 Flynn Highgate files loaded Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High January 31, 2023 February 2, 2023
CAS-388673-V0Q2K4 SH Group Datafiles processing and Validation issues Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 2, 2023 February 2, 2023
CAS-388675-Y0H4T2 Merit Marriott 2023 Budget Datafile loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 1, 2023 February 2, 2023
CAS-388678-N0Q0K7 Add column to Operating Unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 7, 2023 February 7, 2023
CAS-388679-G6F8C8 Datafile Flynn Highgate Actual 2022-11 added to portal, but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 3, 2023 February 7, 2023
CAS-388681-S6S0P8 Starwood Hersha 2023 Budget datafile loaded, but new account not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 3, 2023 February 3, 2023
CAS-388683-S6R4L4 Hersha Connector Automation – ZZ9999000 – FF&E Contribution Account issue Other Issue Solved dwallace@hotelbisolutions.com (1) High February 6, 2023 February 9, 2023
CAS-388684-X5N9V8 Gencom Marriott HBIS Standard Review files loaded, please review and process Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 6, 2023 February 3, 2023
CAS-388687-Z4G9G4 Review/update new RBH connector mapping/processing. Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 7, 2023 February 7, 2023
CAS-388689-N2V6H5 Rosewood Datafile processed, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 3, 2023 February 7, 2023
CAS-388694-F1R8S2 Flynn Highgate 2022-11 actfcst datafile processed, but some records/new accounts not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 7, 2023 February 7, 2023
CAS-388699-S3T9H9 Add new Owner to dropdown list in operating unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 8, 2023 February 6, 2023
CAS-388700-V2Q9C5 Add Accounts to Sage-Bidwell Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 7, 2023 February 7, 2023
CAS-388703-Y7M5S0 Flynn Aimbridge Actuals 2022-12 datafile not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 7, 2023 February 7, 2023
CAS-388706-S8N1N8 Copy mapping for Sage to new OU Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 8, 2023 February 7, 2023
CAS-388710-W0D0P6 Starwood Hersha AC KC 2023-ALL Budget datafiles not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 8, 2023 February 9, 2023
CAS-388712-G4Q5N7 Stockdale Sage Datafiles processed, but not showing up correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 9, 2023 February 9, 2023
CAS-388713-P8M0G5 Starwood CPR RBH Actual 2022-12 datafile not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 10, 2023 February 9, 2023
CAS-388716-T1R8Q2 Stockdale Sage Datafiles processed and accounts added, but records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 10, 2023 February 10, 2023
CAS-388721-S1R9N1 Marriott 2023-01 datafiles loaded, but some records/new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 11, 2023 February 11, 2023
CAS-388720-W4C9W1 Hilton 2023-01 datafiles processed, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 11, 2023 February 11, 2023
CAS-388722-Z8F8Y5 Hyatt 2023-01 datafiles processed, but some new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 12, 2023 February 11, 2023
CAS-388728-M0N0J5 RBH Datafiles processed, but some records/accounts not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 13, 2023 February 13, 2023
CAS-388729-X3Q0S3 Starwood Hersha 2023-01 datafiles loaded, but new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 14, 2023 February 13, 2023
CAS-388734-M4D5N9 Two Gencom Benchmark datafiles added to portal but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 14, 2023 February 14, 2023
CAS-388733-B7W0P0 RBH 2022-12 Datafiles loaded, but not all records showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 14, 2023 February 14, 2023
CAS-388742-Q2H0N9 Hersha datafile loaded and accounts added, but some records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 14, 2023 February 27, 2023
CAS-388741-D9J5V5 Starwood Devere 2023-01 datafiles processed, but some records/new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 14, 2023 February 27, 2023
CAS-388744-D9Y8V5 Devere Budget datafiles loaded, but some records/accounts not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 14, 2023 February 27, 2023
CAS-388743-B7Z7H6 Sunstone NVC Four Seasons 2023-1 datafiles loaded, but records/new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 14, 2023 February 14, 2023
CAS-388748-W5C1M4 Sunstone BPP Highgate 2023-01 datafile processed, but some account-department updates required Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 14, 2023 February 14, 2023
CAS-388747-Y4V3Q4 Add New User Enhancement Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2023 February 16, 2023
CAS-388750-R4B6D8 Sunstone EOS 2023-01 datafiles processed, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 14, 2023 February 15, 2023
CAS-388753-M2D1P0 Starwood Davidson 2023-10 Datafiles processed, but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2023 February 15, 2023
CAS-388757-B1Y2L7 EOS account dept assignment updates Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2023 February 15, 2023
CAS-388758-T4K1Q3 Two new Starwood users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal February 16, 2023 February 15, 2023
CAS-388760-T4T0X8 Please provide a list of all active users on the system Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 21, 2023 February 16, 2023
CAS-388766-D9T2D9 Sunstone Aimbridge 2023-1 datafile added to portal but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2023 February 15, 2023
CAS-388765-H5Q1H4 Sunstone Highgate datafile Processed, but some records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2023 February 17, 2023
CAS-388764-D9N0Q7 Sunstone Sage profitsword 2023-01 datafile added to portal but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2023 February 16, 2023
CAS-388771-D1D4X2 Operating Unit removal Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 22, 2023 February 16, 2023
CAS-388770-Q2C2L0 Apply mapping to new Starwood Innventures operating units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 17, 2023 February 16, 2023
CAS-388772-M4M6X1 Delete request for three RBH datafiles Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 17, 2023 February 16, 2023
CAS-388774-P1L2V0 Please process two RBH connector files Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal February 17, 2023 February 17, 2023
CAS-388776-W2Q0P6 Finished mapping new accounts; can we kick off processing right now Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 16, 2023 February 17, 2023
CAS-388778-M2F4H3 Sunstone Sage Profitsword 2023-1 datafile loaded, but some records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 16, 2023 February 17, 2023
CAS-388781-J0P4R5 Duplicate Operating Unit IDs for different Hotels/Operators Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 17, 2023 February 20, 2023
CAS-388783-T5K7F9 RBH remapping departments for some accounts Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 21, 2023 February 23, 2023
CAS-388786-V7B3S9 Apply Aimbridge mapping to new Aimbridge OU Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 21, 2023 February 23, 2023
CAS-388788-V1L3Z5 Marriott HBIS Standard Review File Other Issue Solved dwallace@hotelbisolutions.com (1) High February 20, 2023 February 20, 2023
CAS-388792-Y5X3H1 Flynn HISJX Newport HBIS Standard file loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 20, 2023 February 20, 2023
CAS-388789-Q2F2G5 New Stockdale Users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal February 22, 2023 February 21, 2023
CAS-388794-Q3B5D0 Gencom Benchmark 2023-01 datafile loaded, but not all records/accounts showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 20, 2023 February 27, 2023
CAS-388797-W1H3F7 Flynn Highgate 2023-01 datafile submitted for Review Other Issue Solved dwallace@hotelbisolutions.com (1) High February 20, 2023 February 21, 2023
CAS-388800-G5P8S4 Summary object not updated Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 21, 2023 February 21, 2023
CAS-388801-C4P4G3 Starwood user getting error message on excel integration Access Issue Solved dwallace@hotelbisolutions.com (2) Normal February 22, 2023 February 22, 2023
CAS-388803-T7P3B8 Flynn Highgate Actual 2023-01 datafile process, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 21, 2023 February 21, 2023
CAS-388808-N1F2J4 McKibbon Account moved to new department Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 23, 2023 February 23, 2023
CAS-388810-Z2W9P7 Apply RBH accounts/mapping to new RBH Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 24, 2023 February 23, 2023
CAS-388811-D6F8K4 Summary Object Budget % Variance calculations missing abs() Other Issue Solved dwallace@hotelbisolutions.com (1) High February 23, 2023 March 10, 2023
CAS-388818-N1S1Q1 Davidson datafiles processed but not showing any records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 23, 2023 March 23, 2023
CAS-388817-H7S0C9 Flynn Proforma file records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 23, 2023 February 24, 2023
CAS-388820-G7G3Q1 Starwood Melia datafile processed, but new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 24, 2023 February 24, 2023
CAS-388822-V8X8Q1 1 Hotel Copenhagen (Skt Petri) (OU 6500) currency issue Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 27, 2023 February 24, 2023
CAS-388824-L9Z9Z7 Datafile 10588 has not completed processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 27, 2023 February 26, 2023
CAS-388826-L3F6Z2 Gencom Benchmark datafiles processed, but some records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 27, 2023 February 26, 2023
CAS-388827-P7G4D5 Gencom Four Seasons 2023-1 datafiles loaded, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 27, 2023 February 27, 2023
CAS-388830-P7F6P5 Below tickets can be resolved, issues have been corrected Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 28, 2023 February 27, 2023
CAS-388833-R4L1S6 Setup access for new/returning administrative user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal March 1, 2023 March 1, 2023
CAS-388835-H9F9M2 User access issues Access Issue Solved dwallace@hotelbisolutions.com (1) High March 2, 2023 March 2, 2023
CAS-388840-S8L2M8 Starwood API/Output Adjustment Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 10, 2023 March 15, 2023
CAS-388842-Z8Q5X8 Deactivate users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal March 10, 2023 March 7, 2023
CAS-388845-X1Y5W4 Axiom HBIS Standard file loaded for Review Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 10, 2023 March 9, 2023
CAS-388849-B3X4P5 Hilton Datafiles loaded, but some new records/accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 10, 2023 March 9, 2023
CAS-388848-C8C7G5 Hyatt Datafiles added and processed successfully, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 10, 2023 March 9, 2023
CAS-388851-V6P4P8 Montage datafile loaded, but some new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 10, 2023 March 9, 2023
CAS-388853-P9P2H4 Highgate datafile loaded, but some records/accounts not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 13, 2023 March 9, 2023
CAS-388855-R1S1Y4 Axiom HBIS Standard Datafile processed but some records not showing up correctly Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 10, 2023 March 10, 2023
CAS-388863-Z9H7S7 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 13, 2023 March 13, 2023
CAS-388862-J1R8G8 Four Seasons datafiles loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 13, 2023 March 13, 2023
CAS-388868-Q6K3V5 Profitsword connector datafiles loaded, but not showing data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 13, 2023 March 14, 2023
CAS-388870-F2R3P6 Data Validation Process Log Other Issue Solved dwallace@hotelbisolutions.com (3) Low March 15, 2023 March 14, 2023
CAS-388873-C0L2B2 Aimbridge datafile loaded and processed, but new accounts not added for OU Account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 15, 2023 March 15, 2023
CAS-388875-D5B2W9 Hersha Datafiles added, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 14, 2023 March 14, 2023
CAS-388876-W5V8R6 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 14, 2023 March 14, 2023
CAS-388877-D1L2W4 Susntone Four Seasons datafiles processed, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 14, 2023 March 14, 2023
CAS-388881-Q3J9Z9 Flynn Raymond Connector 2023-2 datafile added to portal, but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 15, 2023 March 14, 2023
CAS-388882-V1X0L7 Highgate 2022-11 file reprocess Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 17, 2023 March 14, 2023
CAS-388883-M0W8T1 Make field for Operator visible in the Account table for the OU specific Accounts Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 17, 2023 March 20, 2023
CAS-388885-V2K6B7 Apply Accounts and mapping to new SH Group operating unit – 1 Hotel Hanalei Bay Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 16, 2023 March 15, 2023
CAS-388889-F4C4D2 Flynn Highgate 2023-02 datafile submitted for review and processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 16, 2023 March 16, 2023
CAS-388895-K0B2K9 Davidson Profitsword datafiles processed, but missing some new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 16, 2023 March 17, 2023
CAS-388897-S8B7C2 Yotel datafiles loaded, but missing some new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 17, 2023 March 17, 2023
CAS-388896-G7P8R2 Melia datafile processed successfully, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 17, 2023 March 17, 2023
CAS-388899-Q8K5B7 Flynn NCG HBIS Standard loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 17, 2023 March 17, 2023
CAS-388901-K0S4V7 1 Hotel Copenhagen (Skt Petri) (OU 6500) currency issue Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 21, 2023 March 20, 2023
CAS-388904-P0T2Z2 Flynn NCG Datafile loaded, but might be missing some records still not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 21, 2023 March 21, 2023
CAS-388906-S6G6J0 SCG Axiom 2023-2 datafile processed, but missing some new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 21, 2023 March 21, 2023
CAS-388908-Z9C2Y4 Starwood API/Output Adjustment Continued Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 24, 2023 March 21, 2023
CAS-388910-C1S8H2 Some older Aimbridge Data is missing after switching to Master CoA Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 21, 2023 March 22, 2023
CAS-388912-T9F7R1 Davidson Profitsword datafiles processed and new accounts added, but records missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 22, 2023 March 22, 2023
CAS-388915-R9M6Q9 Add new Pre-defined Hierarchies to the Account Dimension Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 24, 2023 March 22, 2023
CAS-388916-T6P2R5 Adjust current pre-built Department Hierarchy in the Account Dimension Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 24, 2023 March 22, 2023
CAS-388918-Z4Y9V2 Add abs() to Summary Measure EBITDA Bud Var Pct Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 24, 2023 March 22, 2023
CAS-388920-T8M7F8 Flynn Proforma file processed, but some records not showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 22, 2023 March 23, 2023
CAS-388921-Q1Q0Z5 New Flynn user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal March 24, 2023 March 23, 2023
CAS-388926-Q7H5V7 Add new ownership group Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 24, 2023 March 22, 2023
CAS-388925-R8H6V2 Apply HEI mapping to new OU Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 24, 2023 March 23, 2023
CAS-388928-J7L4Q9 Apply Marriott mapping to new Marriott OU Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 24, 2023 March 23, 2023
CAS-388931-B4P7K8 Make Group field on the Operating Unit table visible for users in outputs Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 24, 2023 March 23, 2023
CAS-388933-D4B9W7 Update OU Longitude and Latitude Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 27, 2023 March 23, 2023
CAS-388934-M3L2X9 Deactivate two sunstone users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal March 24, 2023 March 23, 2023
CAS-388937-J5R4S4 Flynn Highgate datafile processed and all accounts in account table, but records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 23, 2023 March 24, 2023
CAS-388940-Y1Q1Q1 Flynn user access issue Access Issue Solved dwallace@hotelbisolutions.com (2) Normal March 27, 2023 March 24, 2023
CAS-388941-W2Q2T9 SH Group 1 Hotel Copenhagen currency issue continued Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 27, 2023 March 25, 2023
CAS-388944-X3S2R4 Use HEI Datafiles for Westin La Paloma to fill in blank Account Descriptions on Account Table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 27, 2023 March 25, 2023
CAS-388945-P3V2T1 Add attached Pbx file to all portals Other Issue Solved drew.r.wallace@gmail.com (2) Normal March 28, 2023 March 28, 2023
CAS-388948-V4B2W3 Apply Accounts and Common Account mapping to new OUs for operator HRI Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 29, 2023 March 29, 2023
CAS-388950-L4F1D7 Add STR Accounts to Flynn and Starwood operating units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 30, 2023 March 29, 2023
CAS-388951-Z2S4L5 Create accounts and departments and apply common account and department group mapping Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 31, 2023 March 30, 2023
CAS-388954-D7Q6C8 Aimbridge Master CoA remapping not updating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 30, 2023 March 30, 2023
CAS-388957-W8D9N7 Marriott and HEI datafiles processed, but not all accounts showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 31, 2023 March 31, 2023
CAS-388959-T2N5S4 Remove Sunstone user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2023 March 31, 2023
CAS-388966-V3D2W0 Demo 3 Dashboards Report Rendering Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2023 April 6, 2023
CAS-388967-B4H3P2 Add column for Operator to Department Table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 11, 2023 April 4, 2023
CAS-388972-J5K5M2 Would like to be able to sort with cube rank formulas on YTD periods Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 10, 2023 May 24, 2023
CAS-388975-T3T3F9 Add column to Operating unit table – Asset Manager 2 Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 12, 2023 April 10, 2023
CAS-388983-D8L5Y7 Inactive Operating Units are still in OU Table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 12, 2023 April 12, 2023
CAS-388982-C9S6H9 Hilton Datafiles loaded, but some new records/accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 10, 2023 April 10, 2023
CAS-388986-G4S7Q2 Montage datafile loaded, but some new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 10, 2023 April 10, 2023
CAS-388985-R7D7Y9 Hyatt Datafiles added and processed successfully, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 10, 2023 April 10, 2023
CAS-388984-Z8C2J3 Benchmark datafiles submitted but some records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 10, 2023 April 10, 2023
CAS-388989-J9N6L7 Additional Accounts and Common Account mapping for Crescent Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 11, 2023 April 10, 2023
CAS-388991-Z0F7V6 Benchmark datafiles submitted but some records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 10, 2023 April 12, 2023
CAS-388995-B8T2R5 Crescent PS Vertical datafiles processed, but some accounts not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 11, 2023 April 11, 2023
CAS-388998-D2Z5Q3 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 11, 2023 April 12, 2023
CAS-389001-M3B9C3 Sunstone Four Seasons datafiles loaded, but some records/new accounts now showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 12, 2023 April 12, 2023
CAS-389002-R1S1W1 Flynn Highgate Datafiles department mismatch Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 12, 2023 April 12, 2023
CAS-389005-S9R0P9 Sunstone EOS Profitsword Vertical datafile loaded, but some new accounts/records not showing up Other Issue Solved dwallace@hotelbisolutions.com (1) High April 13, 2023 April 13, 2023
CAS-389009-Y3M9X2 Datafiles 11287 and 11283 processed, but possible department mismatch Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 13, 2023 April 14, 2023
CAS-389012-M2H7H0 Demo hotels still missing some data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 17, 2023 June 2, 2023
CAS-389015-L9M8V8 LBA datafile loaded, but new accounts/records not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 14, 2023 April 15, 2023
CAS-389018-Q0Y9F8 Add Aptech connector to data validation status log Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 18, 2023 April 20, 2023
CAS-389017-C8K1H2 Newport Aptech datafile loaded, but some records/new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 14, 2023 April 15, 2023
CAS-389022-G1H9Z0 Gencom Four Seasons Datafile processed, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 17, 2023 April 14, 2023
CAS-389024-M2Z1W0 Sunstone Ocean’s Edge EOS Profitsword Vertical file loaded, but data isn’t matching datafile Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 14, 2023 April 15, 2023
CAS-389027-W4K4P3 Demo 1 Access Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 18, 2023 June 29, 2023
CAS-389029-V7K5C1 Datafile dept mismatch Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 17, 2023 May 24, 2023
CAS-389035-K0H8R9 Confirm aimbrdige datafiles are processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 17, 2023 April 18, 2023
CAS-389034-P8S4S7 Remove erroneous Aimbridge datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 18, 2023 April 18, 2023
CAS-389055-J9B7X5 Datafile 11318 Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 18, 2023 April 27, 2023
CAS-389059-X9G1L4 McKibbon HBIS Standard datafiles processed, new account added, but some records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 19, 2023 April 20, 2023
CAS-389062-Q1Q1G7 Datafile 11718 Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 19, 2023 April 20, 2023
CAS-389076-C1C0Y1 Some McKibbon accounts showing up with incorrect +/- sign Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 19, 2023 April 20, 2023
CAS-389081-S3F1J1 Flynn Highgate datafile processed but some new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 20, 2023 April 20, 2023
CAS-389083-K1R3G0 Major data discrepancy across multiple connectors/operators Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 20, 2023 April 27, 2023
CAS-389085-L6S3V9 Highgate connector account sign flip Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 20, 2023 April 21, 2023
CAS-389087-V4X2V4 Starwood Innventures Budget Datafiles Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 20, 2023 April 21, 2023
CAS-389089-W5H4Q3 Make sure all SH Group file are showing up on the processing validation log Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 25, 2023 April 27, 2023
CAS-389091-J5C1K4 Flynn Newport HISJX ApTech Budget 2023-ALL datafile loaded, but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 21, 2023 April 22, 2023
CAS-389090-P3R9N0 Newport Aptech Budget datafile did process, but two accounts/records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 24, 2023 April 22, 2023
CAS-389096-X8J1P7 Add folders to Location dimension Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 26, 2023 April 24, 2023
CAS-389098-J6S2J6 HEI 2023 Budget datafile (11658) missing rows Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 24, 2023 April 24, 2023
CAS-389100-J9N3G3 HEI Datafile 11658 showing up with data mismatches across fin types Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 25, 2023
CAS-389102-G9X5S8 Dupliate ATransID for HEI Budget Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 25, 2023 April 25, 2023
CAS-389103-Z7H4M4 SWVP HEI datafile processed but no records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 25, 2023 April 25, 2023
CAS-389107-K6C8T3 Axiom 2023-3 datafile processed but not showing any records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 25, 2023 April 26, 2023
CAS-389111-T8F3L1 Stockdale LAAC Crescent Profitsword Vertical file added to portal, but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 26, 2023 April 26, 2023
CAS-389110-F8Y5R2 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 26, 2023 April 26, 2023
CAS-389109-M0N7K0 New Sunstone user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 27, 2023 April 27, 2023
CAS-389121-H4R9K0 Sunstone EOS Profitsword Vertical datafile loaded, but some new accounts/records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 30, 2023 May 1, 2023
CAS-389124-D0W4Z6 Add attached accounts to LBA master CoA Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 3, 2023 May 2, 2023
CAS-389127-S0J0L4 Add option to Entity Type drop down in Operating Unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 4, 2023 May 2, 2023
CAS-389132-D2L8T9 Duplicate/misassigned Accounts in the Master CoA Other Issue Solved dwallace@hotelbisolutions.com (1) High May 5, 2023 May 30, 2023
CAS-389134-K8R4L3 Master CoA Interface Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 8, 2023 May 4, 2023
CAS-389136-H6L7K0 Process two Hyatt connector files Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 4, 2023 May 5, 2023
CAS-389140-Y3S0S2 Datafiles 11991 and 11992 Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 5, 2023
CAS-389139-B5K2F8 Datafiles 11991 and 11992 processed, but records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 5, 2023 May 5, 2023
CAS-389149-C2L3V8 Rosewood datafile & connector Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 10, 2023 May 9, 2023
CAS-389148-H7G6M2 Remove Datafile Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 10, 2023 May 9, 2023
CAS-389154-S2Y0D1 Benchmark daily measures missing Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 17, 2023 June 5, 2023
CAS-389156-G1X0X3 Deactivate Sunstone user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 12, 2023 May 10, 2023
CAS-389160-N5W3C9 New Client ready to load STR data Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 12, 2023 May 11, 2023
CAS-389161-V9Y8V4 Hersha Datafile processed, but not all records showing up correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 10, 2023 May 11, 2023
CAS-389163-L0N8T8 Marriott connector datafiles processed, but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 10, 2023 May 12, 2023
CAS-389168-C3T4G1 Highgate Record not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 11, 2023 May 12, 2023
CAS-389167-H7H4N4 Four Seasons connector datafiles missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 12, 2023 May 12, 2023
CAS-389172-R0V8D0 Confirm Access for Stockdale user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 12, 2023 May 13, 2023
CAS-389174-T8M5T4 Stockdale STR Datafile processed but no records Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 18, 2023 May 13, 2023
CAS-389176-D4W7F7 Add accounts to OU Other Issue Solved dwallace@hotelbisolutions.com (1) High May 15, 2023 May 15, 2023
CAS-389178-X5V4S3 Sunstone EOS datafile, Profitsword Vertical connector datafile missing some records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 15, 2023 May 16, 2023
CAS-389181-H9F9J3 Gencom Benchmark datafile processed, but two records not mapped Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 16, 2023 May 16, 2023
CAS-389183-Z0W0M7 Starwood Davidson Profitsword Connector datafile 12106 Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 16, 2023 May 16, 2023
CAS-389184-F2Y4Q7 Flynn Innventures datafiles stuck in queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 16, 2023 May 16, 2023
CAS-389191-H4N1J7 12 records from datafile 12108 aren’t processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 16, 2023 May 17, 2023
CAS-389187-T9Z7W8 Four records from datafile 12106 still aren’t showing up properly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 16, 2023 May 17, 2023
CAS-389189-C0L7D9 confirm Flynn Newport HISJX ApTech Actual 2023-4 is loading or in the queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 17, 2023 May 17, 2023
CAS-389195-T8J9H2 Flynn LBA Datafile 12135 processed, but some records are showing incorrect values Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 17, 2023 May 18, 2023
CAS-389194-P2B9Y2 Flynn Highgate datafile 12144 missing three records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 18, 2023 May 18, 2023
CAS-389197-P3Q3G9 Stockdale STR datafile added to portal, but incorrect format Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 19, 2023 May 19, 2023
CAS-389201-K6S1R4 Starwood SH Group 2023-4 datafiles processed, but some new accounts/records not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 18, 2023 May 19, 2023
CAS-389200-W0P1S3 SCG Axiom Datafile processed but some new accounts/records not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 18, 2023 May 19, 2023
CAS-389203-C8B3C0 Two accounts need to have all records reprocessed so new department assignment is stamped to records Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 19, 2023 May 19, 2023
CAS-389206-K4P1M2 SCG Yotel Datafiles processed, but some records/new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 22, 2023 May 20, 2023
CAS-389209-B0B4S8 New STR File Format name Other Issue Solved dwallace@hotelbisolutions.com (1) High May 23, 2023 May 22, 2023
CAS-389212-J7B6Y0 Stockdale LAAC Crescent Profitsword Vertical file processed, but some records/new accounts not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 23, 2023 May 22, 2023
CAS-389217-H5B3T6 Stockdale Sage Datafiles processed, but some records/new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 23, 2023 May 22, 2023
CAS-389216-H2C6V0 Add Census #s to Highgate Operating Units Other Issue Solved dwallace@hotelbisolutions.com (1) High May 23, 2023 May 23, 2023
CAS-389220-R6C3Q8 SCG Melia datafile processed but some records/new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 23, 2023 May 23, 2023
CAS-389223-Z7Z0Q4 Adjusted Innventures account from account master to by entity Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 23, 2023 May 23, 2023
CAS-389227-J5T9Y8 New Flynn user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 24, 2023 May 23, 2023
CAS-389226-S6L8B1 Confirm user access/setup Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2023 May 23, 2023
CAS-389231-M0D7B1 Starwood user Raymond Chung can be deactivated Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 26, 2023 May 24, 2023
CAS-389235-C7C2Y6 Add new HotelBIS/Admin user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 31, 2023 June 1, 2023
CAS-389242-T8D4Z7 STR connector files not showing up on validation process log Report Rendering Issue Solved dwallace@hotelbisolutions.com (2) Normal June 6, 2023 June 5, 2023
CAS-389244-M9D6G4 Add Weekend/Weekday to Date attribute Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 6, 2023 June 5, 2023
CAS-389250-W9Z2N6 Add link to Stockdale portal on Automations tab Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 9, 2023 November 13, 2023
CAS-389252-Q3S1P5 Add excel reports from Demo 1 to Stockdale portal Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 9, 2023 June 7, 2023
CAS-389256-F2H5T1 Add Ownership groups to Ownership field drop down in Operating Unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 9, 2023 June 8, 2023
CAS-389257-S9K3Y8 Add accounts and mapping to new Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 9, 2023 June 8, 2023
CAS-389259-Q7P1F6 Rosewood Datafile processed, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 9, 2023 June 9, 2023
CAS-389261-Q2V2B8 Duplicate LBA accounts created Other Issue Solved dwallace@hotelbisolutions.com (1) High June 9, 2023 June 12, 2023
CAS-389266-R6C1B0 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 12, 2023 June 12, 2023
CAS-389269-R5C9B4 Sunstone Sage Profitsword Datafile loaded and processed, but not all accounts/records showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 12, 2023 June 12, 2023
CAS-389264-F7G7V9 Sunstone Four Seasons datafiles loaded, but some records/new accounts now showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 12, 2023 June 12, 2023
CAS-389267-T9M3T2 Sunstone Montage datafile processed, but no records showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 12, 2023 June 12, 2023
CAS-389273-H2J1B0 Stockdale AM Report not refreshing for Stockdale user Access Issue Solved dwallace@hotelbisolutions.com (1) High June 13, 2023 June 13, 2023
CAS-389276-F0D2K1 Values all turned to whole numbers suddenly Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 13, 2023 June 15, 2023
CAS-389277-H8H5P0 New Davidson operating unit, data loaded but records not populating Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 15, 2023 June 15, 2023
CAS-389280-S1J2X6 Aimbridge data is suddenly showing up with negative revenues Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 15, 2023 June 16, 2023
CAS-389283-C7F9G6 Rounding Issue Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High June 16, 2023 June 16, 2023
CAS-389286-R0B2Q7 Sunstone EOS PS Vertical datafile loaded and new accounts added, but some records not still populating Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 17, 2023 June 17, 2023
CAS-389289-Z4K7H3 SH Group datafiles processed, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 19, 2023 June 17, 2023
CAS-389291-V3L9T4 Axiom datafile loaded but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 19, 2023 June 17, 2023
CAS-389294-R1T7X3 ApTech Datafiles not loading Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 19, 2023 June 19, 2023
CAS-389293-Q8M3Y4 Flynn Highgate datafile loaded, but some new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 19, 2023 June 19, 2023
CAS-389292-S3D0F8 Add date dimension flags/attributes Other Issue Solved dwallace@hotelbisolutions.com (2) Normal June 20, 2023 August 7, 2023
CAS-389300-N4W3V4 Deactivate Gencom User Access Issue Solved dwallace@hotelbisolutions.com (2) Normal June 22, 2023 June 19, 2023
CAS-389302-M3X7J1 Duplicate LBA accounts created Other Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2023 June 19, 2023
CAS-389304-C4J8P9 Flynn Newport ApTech datafile processed and accounts added but some records still missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2023 June 20, 2023
CAS-389306-J3K3J5 McKibbon HBIS Standard Datafile processed successfully, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2023 June 20, 2023
CAS-389308-P8N4Q9 Remove datafile Stockdale Aimbridge 2023-5 Other Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2023 June 21, 2023
CAS-389310-W7C1B7 Flynn and Stockdale STR Monthly data not loading Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 21, 2023 June 21, 2023
CAS-389313-G3L3X7 Sunstone User Excel Access Access Issue Solved dwallace@hotelbisolutions.com (2) Normal June 21, 2023 June 21, 2023
CAS-389314-C0K4S6 Gencom Four Seasons datafile loaded, but some records/new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 20, 2023 June 21, 2023
CAS-389318-T2K4X8 Starwood API/Extract isn’t working properly Other Issue Solved dwallace@hotelbisolutions.com (1) High June 22, 2023 June 22, 2023
CAS-389321-N7N5J9 Deactivate SWVP Users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal June 23, 2023 June 22, 2023
CAS-389326-F2S3K1 Stockdale Marker Crescent PS Vertical datafile loaded and processed, but no records Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal June 28, 2023 June 27, 2023
CAS-389327-X7V7N0 Review and process Sunstone Marriott HBIS Standard datafile Other Issue Solved dwallace@hotelbisolutions.com (1) High June 27, 2023 June 27, 2023
CAS-389332-C5S4J7 Add new accounts to new operating unit for new operator, Auberge Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 6, 2023 July 3, 2023
CAS-389334-H4N2B4 New HotelBIS Admin User Access Issue Solved dwallace@hotelbisolutions.com (2) Normal June 30, 2023 June 29, 2023
CAS-389346-B4R7X7 STR Monthly Datafile processed, but some records did not process correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High June 29, 2023 June 29, 2023
CAS-389347-L5D7Z7 Update demo 1 dashboards Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 5, 2023 June 30, 2023
CAS-389349-S1J4L0 Ticket Number: CAS-389026-N0Y0V3 can be resolved Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 5, 2023 June 29, 2023
CAS-389350-B9K3N2 Setup Access for KHP to Demo 1 Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 4, 2023 July 5, 2023
CAS-389396-G8G2N7 Replace Portfolio Summary Excel report on Demo 1 and Demo 2 Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 6, 2023 July 10, 2023
CAS-389401-J7L4S4 Two new Marriott Operating Units Added Other Issue Solved dwallace@hotelbisolutions.com (1) High July 10, 2023 July 11, 2023
CAS-389410-L9M1N5 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 10, 2023 July 11, 2023
CAS-389409-S4J9F3 Hyatt Datafiles added and processed successfully, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 11, 2023 July 11, 2023
CAS-389408-M8H0P5 Hilton datafiles loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 11, 2023 July 11, 2023
CAS-389407-N1L0R5 Rosewood Datafile processed, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 11, 2023 July 11, 2023
CAS-389413-J1D4H7 Sunstone EOS Profitsword Vertical datafile loaded, but some new accounts/records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal July 11, 2023 July 11, 2023
CAS-389415-F7D8C9 Sunstone Four Seasons datafiles loaded, but some records/new accounts now showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 13, 2023 July 12, 2023
CAS-389417-G4J9L4 Datafiles reprocessed with new accounts, but some records still not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 12, 2023 July 13, 2023
CAS-389425-M2Z2L4 Flynn Texas Western Profitsword Datafiles processed, but one record not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal July 17, 2023 July 17, 2023
CAS-389424-K2W2F5 Flynn NHG ApTech datafile processed, but some records not showingup Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal July 17, 2023 July 17, 2023
CAS-389427-G7D0L7 Radco LBA Datafiles processed, but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 17, 2023 July 17, 2023
CAS-389429-X3Z9X4 Add measure to TravelClick cube Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 25, 2023
CAS-389434-K4V4M5 Starwood Davidson datafiles processed, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 17, 2023 July 18, 2023
CAS-389433-T1W2T0 Stockdale Aimbridge datafile processed, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 17, 2023 July 18, 2023
CAS-389436-D2H2P2 Flynn Aimbridge datafile processed but missing some accounts/records Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 18, 2023 July 18, 2023
CAS-389438-Z9N1H0 Starwood SH Group datafiles processed, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 18, 2023 July 19, 2023
CAS-389439-P6S9K8 Starwood Yotel datafiles processed but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 19, 2023 July 18, 2023
CAS-389442-V3J8V4 KHP Davidson datafiles processed, but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 19, 2023 July 19, 2023
CAS-389446-T1K1Q6 STR monthly datafiles added to portal but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 19, 2023 July 20, 2023
CAS-389454-P5F5G1 STR datafile 12984 processed in the validation log, but not showing up in the outputs Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 20, 2023 July 21, 2023
CAS-389457-K8L6B0 Add accounts and mapping to new operating units with new operator Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 24, 2023 July 25, 2023
CAS-389465-D2J9Y1 TraveClick Measures Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 26, 2023 July 25, 2023
CAS-389464-C9B6Y3 TC Booking Object Folder Structure Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 26, 2023 July 24, 2023
CAS-389459-G9T6K6 TC Capacity Measure Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 26, 2023 August 7, 2023
CAS-389462-D9Y4N2 TC Comp Set Measure Type Calculation Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 28, 2023 November 8, 2023
CAS-389468-C4F0W9 Pull latest data from Starwood Cherre API for STR and STR Daily Data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 24, 2023 July 24, 2023
CAS-389469-P9L3J1 Radco User Tyler Whitt is not able to access his properties in excel Access Issue Solved dwallace@hotelbisolutions.com (2) Normal July 26, 2023 July 25, 2023
CAS-389471-M8J6C9 Add the attached reports to my admin portal –> visualizations tab Report Rendering Issue Solved dwallace@hotelbisolutions.com (2) Normal July 27, 2023 July 27, 2023
CAS-389476-G5V5Q9 KHP Users having issues with excel connection Access Issue Solved dwallace@hotelbisolutions.com (1) High July 26, 2023 July 26, 2023
CAS-389477-Y3K5T8 Stockdale HRI datafiles processed, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 26, 2023 July 26, 2023
CAS-389482-F2L4P4 Add additional entities to TC cube Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 31, 2023 July 26, 2023
CAS-389481-W7Z5G7 TC Data discrepancy Other Issue Solved dwallace@hotelbisolutions.com (2) Normal July 26, 2023
CAS-389484-Z9F1L8 Addtiional TC data discrepancies Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal July 31, 2023 July 27, 2023
CAS-389487-D0D5Y2 Financial Object – Measure for Budget isn’t working for The Marker Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 28, 2023 July 27, 2023
CAS-389488-D0J6Z6 ApTech Connector files disappearing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High July 28, 2023 July 31, 2023
CAS-389496-Z8M6Q0 Add all accounts and account table mappings to new Crescent OU Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 1, 2023 August 1, 2023
CAS-389498-H6J8N9 The Raymond connector created a few accounts that are incorrectly transcribed from the datafil Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 3, 2023 August 1, 2023
CAS-389502-Z8C8Z3 Load HBIS Review file with Marriott OU data Other Issue Solved dwallace@hotelbisolutions.com (1) High August 2, 2023 August 2, 2023
CAS-389507-Y3C2L7 HBIS Standard connector file loaded for Marriott OU Other Issue Solved dwallace@hotelbisolutions.com (1) High August 3, 2023 August 4, 2023
CAS-389510-R3T9X4 HBIS Standard connector file loaded for Marriott OU Other Issue Solved dwallace@hotelbisolutions.com (1) High August 4, 2023 August 5, 2023
CAS-389511-F8T6V4 Raymond Account records not showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 7, 2023 August 5, 2023
CAS-389513-B6S5N5 Duplicate Highgate Master Accounts Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 10, 2023 August 8, 2023
CAS-389516-G8S3H8 Add attached Accounts and Account Mapping to new Sage operating units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 8, 2023 August 8, 2023
CAS-389518-L4Q1R5 Aimbridge Connector/CoA mapping change Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 9, 2023 August 11, 2023
CAS-389524-K1G5G1 Hyatt datafiles loaded but some records/new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 10, 2023 August 11, 2023
CAS-389530-B1V0B7 NCG Account Dept Mismatch Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 11, 2023 August 11, 2023
CAS-389531-B6D2G3 Texas Western Dept Mismatch Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 11, 2023 August 11, 2023
CAS-389533-Q5D2C1 Summary object data discrepancy Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 13, 2023
CAS-389535-T2K9K0 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 11, 2023 August 11, 2023
CAS-389537-P9P7P5 HRI Account department mismatch Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 14, 2023 August 12, 2023
CAS-389541-F5F6K0 Texas Western Dept Mismatch – continuation of ticket CAS-389529-R9L4C3 Other Issue Solved dwallace@hotelbisolutions.com (1) High August 16, 2023 August 17, 2023
CAS-389543-B6L4S2 Add attached accounts and mapping to NCG Operating Units Other Issue Solved dwallace@hotelbisolutions.com (1) High August 16, 2023 August 17, 2023
CAS-389548-Z7Y2J5 Flynn NCG HBIS Upload Actual 2023-07 some records did not load Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 18, 2023 August 18, 2023
CAS-389550-V5C7P4 Add new column to operating unit table Other Issue Solved dwallace@hotelbisolutions.com (1) High August 18, 2023 August 20, 2023
CAS-389552-R5L4R6 Review and process NCG HBIS Upload Other Issue Solved dwallace@hotelbisolutions.com (1) High August 18, 2023
CAS-389554-T6J4S5 Radco STR Files Loaded but not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 23, 2023 August 18, 2023
CAS-389556-P8Q0C9 Please refresh HBIS connector Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High August 18, 2023 August 18, 2023
CAS-389560-M5W3R2 Post the attached Power BI dashboards to my portal, visualizations tab Other Issue Solved dwallace@hotelbisolutions.com (1) High August 21, 2023 August 21, 2023
CAS-389562-W9V9M7 SH Group Datafiles loaded, but new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 22, 2023 August 21, 2023
CAS-389561-Y3G0G3 Axiom datafile loaded but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 22, 2023 August 21, 2023
CAS-389566-C0W7Q0 Demo Name attribute not showing up properly Other Issue Solved dwallace@hotelbisolutions.com (1) High August 22, 2023 August 22, 2023
CAS-389569-X3T0F3 Put Demo Name and ExtPin attributes in the Supplemental Folder Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 23, 2023 August 22, 2023
CAS-389571-V5L7F4 Demo hotels have not pulled in the last few version periods Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 23, 2023 August 29, 2023
CAS-389573-M8N6T8 Highgate STR API Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 24, 2023 August 23, 2023
CAS-389577-H9C6P5 Hilton connector adjustment Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 24, 2023 August 24, 2023
CAS-389581-N9Y6V3 Remove datafile from the queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 24, 2023 August 24, 2023
CAS-389582-C0C2X6 Review and process Flynn NCG datafile in the queue Other Issue Solved dwallace@hotelbisolutions.com (1) High August 25, 2023 August 28, 2023
CAS-389587-S4H3S8 STR Flynn Highgate datafile processed, but not seeing data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 25, 2023 August 26, 2023
CAS-389594-G7F9Z5 STR Highgate datafile processed but some records not showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 28, 2023 August 29, 2023
CAS-389596-P9V9S0 Add attached accounts and mapping to Valor Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal August 29, 2023
CAS-389597-Y6B9N1 Hilton connector Budget showing negative expenses Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 29, 2023 August 30, 2023
CAS-389603-B8N8C8 Radco Valor datafile showing up in wrong version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal August 31, 2023 August 30, 2023
CAS-389604-P8B5N5 Pulling STR Rank data Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 1, 2023 August 31, 2023
CAS-389608-K3C1W7 HBIS standard connector for Flynn Innventures 2023 budget datafile showing possible department mismatch Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High August 30, 2023 August 30, 2023
CAS-389613-G0D4H6 Adding Prop ID (TC ID) number Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 1, 2023 August 31, 2023
CAS-389614-L5L2J5 Two Files stuck in queue with no format file name can be removed Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 1, 2023 August 31, 2023
CAS-389618-Q4C3Q8 Add new Radco Aimbridge OU to Aimbridge master COA Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 1, 2023 September 1, 2023
CAS-389620-R9X0X7 Add attached accounts to OU Hacienda AltaGracia, Auberge (ALG) Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 1, 2023 September 1, 2023
CAS-389630-Y3Q2W1 Add attached accounts and mapping to new HVMG operating units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 6, 2023 September 5, 2023
CAS-389634-L9D2V1 Setup access for new Flynn users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal September 7, 2023 September 8, 2023
CAS-389633-B5F0J7 Flynn user unable access online dashboards Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 7, 2023 September 6, 2023
CAS-389636-H1V7C6 Radco Aimbridge datafiles processed, but records not showing up correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal September 8, 2023 September 6, 2023
CAS-389638-Z5S8Q1 Deactivate LBA Users from Demo portal Access Issue Solved dwallace@hotelbisolutions.com (2) Normal September 6, 2023 September 6, 2023
CAS-389640-B0G7K8 Grant access to new Demo 2 User Access Issue Solved dwallace@hotelbisolutions.com (2) Normal September 7, 2023 September 8, 2023
CAS-389649-J2J7Q0 Ensure Radco user is setup for TC access Access Issue Solved dwallace@hotelbisolutions.com (2) Normal September 8, 2023 September 8, 2023
CAS-389651-H1J0Q4 Stockdale Crescent 2023-7 datafile loaded, but not all data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 8, 2023 September 8, 2023
CAS-389654-J0V8B0 Grant access to new Demo 2 User Access Issue Solved dwallace@hotelbisolutions.com (1) High September 8, 2023 September 8, 2023
CAS-389658-Y4X7B9 System Refresh and Aimbridge connector datafile processing Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High September 8, 2023 September 9, 2023
CAS-389665-C4F0Y5 Sunstone Montage 2023-8 datafile processed, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2023 September 12, 2023
CAS-389664-G5S5P4 New Starwood user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal September 14, 2023 September 12, 2023
CAS-389671-S9V7P9 Rosewood connector data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2023 September 12, 2023
CAS-389675-X5J3Y2 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2023 September 12, 2023
CAS-389674-Q7Y3L1 Sunstone EOS PS Vertical datafile loaded and new accounts added, but some new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2023 September 12, 2023
CAS-389668-H1W2L7 Sunstone-HIghgate connector datafile processed, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2023 September 12, 2023
CAS-389676-Q2X9B6 Four Seasons datafiles loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2023 September 12, 2023
CAS-389678-Q9D7T0 Flynn Access Access Issue Solved dwallace@hotelbisolutions.com (1) High September 12, 2023 September 12, 2023
CAS-389683-G5M0M5 Change folder name Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 15, 2023 November 2, 2023
CAS-389682-R7X3T7 Confirm excel connection setup for Demo 2 users Access Issue Solved dwallace@hotelbisolutions.com (1) High September 13, 2023 September 13, 2023
CAS-389685-B3M9J6 TC Object Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 15, 2023 September 14, 2023
CAS-389687-V8L9H0 TC Capacity Measure double what it should be for Measure Type Comp Set Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 15, 2023 November 13, 2023
CAS-389688-S4F8G9 Radco HVMG PS Vertical Connector datafiles loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 15, 2023 September 13, 2023
CAS-389691-H9J8C1 Flynn TW Profitsword connector datafiles processed, but some records not populating even with accounts in table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 18, 2023 September 20, 2023
CAS-389693-S8T9J2 Benchmark and Benchmark Daily Measures adjustment Other Issue Solved dwallace@hotelbisolutions.com (1) High September 18, 2023 November 13, 2023
CAS-389699-N6G0X3 Add attached accounts and mapping to new TPG Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal September 19, 2023 September 19, 2023
CAS-389701-H7H7L0 Flynn NCG HBIS Upload Review Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 19, 2023 September 19, 2023
CAS-389707-P1R9W4 Flynn Proforma HBIS Standard file not loading correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 19, 2023 September 25, 2023
CAS-389706-Y5Z6V4 Datafile Flynn Highgate Profitsword Vertical Prelim 1 Budget 2024-ALL.csv stuck in processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 19, 2023 September 19, 2023
CAS-389702-G9S8S8 STR-Cherre API missing most recent data Processing Issue In Progress dwallace@hotelbisolutions.com (1) High September 19, 2023 September 19, 2023
CAS-389709-T2C7H8 Set new TPG Accounts for OU YYYY3 (Courtyard Downtown St. Pete) to master Other Issue Solved dwallace@hotelbisolutions.com (1) High September 19, 2023 September 19, 2023
CAS-389711-P3B1C6 Flynn 2023-8 STR datafile processed, but no records showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 19, 2023 September 20, 2023
CAS-389713-V1J1K7 Gencom Four Seasons Datafiles processed, but missing some records or new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 20, 2023 September 20, 2023
CAS-389716-D3T6J1 Datafile 15299 Flynn Highgate Profitsword Vertical Prelim 1 Budget 2024-ALL loaded into Budget Financial Type Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 20, 2023 September 20, 2023
CAS-389718-R4N9K7 SH Group Datafiles loaded, but new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 20, 2023 September 20, 2023
CAS-389720-N2Z0B6 15132 Stockdale DTSL HRI Actual 2023-08 processed, but some majority of records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 20, 2023 September 20, 2023
CAS-389725-N0X2P2 Radco TPG datafile loaded, but records not showing up with mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 21, 2023 September 21, 2023
CAS-389724-Q7V6S5 Radco HVMG PS Vertical Actual 2023-8 datafile loaded, but data showing up in wrong version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 21, 2023 September 21, 2023
CAS-389727-S8Y4V8 Add new Radco users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal September 21, 2023 September 25, 2023
CAS-389731-F8T9X7 Innventures record on HBIS Standard Budget datafile not showing up with mapping, possible dept mismatch Processing Issue Issue Solved drew.r.wallace@gmail.com (1) High September 22, 2023 September 24, 2023
CAS-389732-X5C0G0 Flynn Highgate STR datafile added to portal Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 22, 2023 September 23, 2023
CAS-389735-M8T8J3 Stockdale Sage Profitsword datafile loaded, but some records not showing up correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 25, 2023 September 24, 2023
CAS-389737-T7L8J5 Crescent datafile processed but some records for new OU not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 25, 2023 September 23, 2023
CAS-389743-S0G7Y0 Flynn-Highgate STR datafiles processed, but not all records showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 25, 2023 September 27, 2023
CAS-389746-N2B0W2 Radco HEI Datafile loaded for new HEI OU Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 25, 2023 September 25, 2023
CAS-389754-C6M8H0 Duplicate HEI account masters Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 25, 2023 September 26, 2023
CAS-389768-R8D0W6 TC Cube not showing most recent data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 27, 2023 October 5, 2023
CAS-389778-H2Z1S7 HEI Datafiles processed, but some records not fully mapped Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High September 27, 2023 September 27, 2023
CAS-389783-N2B7X2 Flynn NCG datafile loaded, but some ATransIDs not mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High September 28, 2023 September 29, 2023
CAS-389787-W5W7L8 STR data not showing up for new operating unit Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 3, 2023 October 5, 2023
CAS-389788-P2G5P8 Create and assign new departments to new Legacy Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 6, 2023 October 3, 2023
CAS-389795-R5B8W3 Add accounts, common account, and department mapping to new Legancy Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 5, 2023 October 3, 2023
CAS-389794-Y0V9B3 New Sunstone user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal October 5, 2023 October 3, 2023
CAS-389793-W7N9L5 New Starwood User Access Issue Solved dwallace@hotelbisolutions.com (2) Normal October 5, 2023 October 3, 2023
CAS-389797-Z0V1B8 Generated records for Rooms Available need to be removed Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal October 5, 2023 November 2, 2023
CAS-389799-Q1K1W8 TC Cube – hide as of dates with no data Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 11, 2023 November 8, 2023
CAS-389801-Q2R8R9 STR data not showing up for new HEI operating unit Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal October 6, 2023 October 5, 2023
CAS-389802-H3S2T6 Marriott connector 2023-8 datafiles not showing all records correctly Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 4, 2023 October 5, 2023
CAS-389805-N1P3P9 Resent Data Sync Invitation to Kyle Access Issue Solved dwallace@hotelbisolutions.com (2) Normal October 6, 2023 October 5, 2023
CAS-389808-H8W0B6 HRI Accounts/records not showing up for all datafiles, possible dept mismatch Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 9, 2023 October 9, 2023
CAS-389810-Z1V3Q4 Processing stuck? Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High October 6, 2023 October 9, 2023
CAS-389811-T6W6X5 Can we kick off a refresh ASAP so the Hilton and HBIS standard connectors get reprocessed. Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High October 9, 2023 October 9, 2023
CAS-389816-Y2M4L8 New Radco user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal October 11, 2023 October 10, 2023
CAS-389818-Z9T6H3 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 10, 2023 October 10, 2023
CAS-389819-P1C9V7 Rosewood connector data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 10, 2023 October 10, 2023
CAS-389822-F2H9V2 Sage Profitsword datafile processed, but one record not showing up with account in accoun table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 12, 2023 October 11, 2023
CAS-389823-F1V3S5 Four Seasons datafiles loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 11, 2023 October 11, 2023
CAS-389826-V6X8W9 Radco TPG HBIS Standard files processed, but some records not showing up even with account in accoun table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 11, 2023 October 11, 2023
CAS-389828-G5J2C7 Add attached accounts to Operating Unit 630 The American, A DoubleTree Hotel (Operator Legacy) Other Issue Solved dwallace@hotelbisolutions.com (2) Normal October 17, 2023 October 13, 2023
CAS-389836-R7V8M1 Gencom Four Seasons Datafiles processed, but missing some records or new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 16, 2023 October 16, 2023
CAS-389840-T4Y6J9 Getting an error when trying to view the Validation Process Log Other Issue Solved dwallace@hotelbisolutions.com (1) High October 17, 2023 October 18, 2023
CAS-389846-Q6C8N7 STR datafiles processed, but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 18, 2023 October 19, 2023
CAS-389845-S1S8X2 STR-Highgate API 2023-9 data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 18, 2023 October 21, 2023
CAS-389844-V2C9M0 SH Group Datafiles loaded, but new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 19, 2023 October 19, 2023
CAS-389849-Q0K8S4 NCG – Profitsword Vertical processed, but accounts/records not all showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 20, 2023 October 21, 2023
CAS-389851-Q7J6Q4 STR Data for Stockdale not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 20, 2023 October 23, 2023
CAS-389853-M4Z3H4 Marriott datafile loaded, but not showing values Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 20, 2023 October 21, 2023
CAS-389855-J6C1F6 LEYE data reprocessing Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal October 23, 2023 October 21, 2023
CAS-389857-B2J1F6 Datafile 16417 Loaded to wrong version Period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 23, 2023 October 21, 2023
CAS-389866-W6X3D9 Flynn_STR 2023-9 datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 23, 2023 November 8, 2023
CAS-389868-K7D3M8 Radco HVMG PS Vertical Actual 2023-8 and 2023-9 datafile loaded, but data showing up in wrong version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 24, 2023 October 25, 2023
CAS-389871-Y1M6P3 Highgate STR API data issue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High October 25, 2023 October 26, 2023
CAS-389881-Y7W0C7 Deactivate Flynn User Access Issue Solved dwallace@hotelbisolutions.com (2) Normal November 3, 2023 November 2, 2023
CAS-389895-Q9T7L7 Check if there are any files in the queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 3, 2023 November 6, 2023
CAS-389896-V9R4M5 Flynn Highgate PS Vertical Prelim 2 Budget datafile processed, but records not showing up with mappings Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 3, 2023 November 7, 2023
CAS-389901-N0L5C9 Flynn Raymond Datafile did not load properly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 6, 2023 November 6, 2023
CAS-389906-V0Q5Y5 New Marriott Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (1) High November 7, 2023 November 7, 2023
CAS-389907-T6H2N0 Flynn Raymond Datafile loaded, but some accounts/records not mapped Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 7, 2023 November 7, 2023
CAS-389911-P6B4G1 Quick refresh of Hyatt account/record Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High November 7, 2023 November 8, 2023
CAS-389917-D1V9F8 Sunstone Four Seasons datafiles loaded, but some records/new accounts now showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 13, 2023 November 13, 2023
CAS-389918-Y7P0X4 Miru/LEYE data Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal November 13, 2023 November 13, 2023
CAS-389926-Z7Z3N6 Gencom LEYE Prelim 1 Budget datafile loaded to incorrect Financial Type Other Issue Solved dwallace@hotelbisolutions.com (1) High November 14, 2023 November 14, 2023
CAS-389925-R5J7Z5 Marriott connector datafiles processed, but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 14, 2023 November 14, 2023
CAS-389931-D9B9X0 LEYE datafiles processed with out version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 15, 2023 November 15, 2023
CAS-389937-B7P6R3 Starwood SH Group Prelim 1 Budget datafiles processed, but no showing up with mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 17, 2023 November 21, 2023
CAS-389939-P3L1N4 LEYE connector files mislabeled on Process Validation Log Other Issue Solved dwallace@hotelbisolutions.com (1) High November 17, 2023 November 17, 2023
CAS-389941-L7Z5C9 LEYE datafile processed but new accounts not added Permissions Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 20, 2023 November 21, 2023
CAS-389946-J3D1N9 STR files not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 20, 2023 November 21, 2023
CAS-389945-Z6S8R1 Process specific record record Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 20, 2023 November 21, 2023
CAS-389947-H9V7R6 Data for specific OU appearing incorrectly Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 20, 2023 November 21, 2023
CAS-389952-K1F4N6 Flynn NHG ApTech datafile processed, but records not showing up correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 22, 2023 November 22, 2023
CAS-389956-T6Q0T9 Gencom User Updates Access Issue Solved dwallace@hotelbisolutions.com (2) Normal November 28, 2023 November 25, 2023
CAS-389958-Z1X1L2 Access for Flynn Access Issue Solved dwallace@hotelbisolutions.com (2) Normal November 29, 2023 November 25, 2023
CAS-389963-V9Z9S6 HEI Datafile processed to wrong financial type Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 27, 2023 November 27, 2023
CAS-389968-J9W1G1 Confirm Gencom user setup Access Issue Solved dwallace@hotelbisolutions.com (2) Normal November 28, 2023 November 28, 2023
CAS-389971-P5R9V7 Flynn-Highgate STR datafiles processed, but missing calendar month assignment Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 29, 2023 November 30, 2023
CAS-389974-V6N7D2 SH Group data not showing up in Summary object Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High November 29, 2023 November 30, 2023
CAS-389976-G3P8L1 Duplicate cube processing request options Other Issue Solved dwallace@hotelbisolutions.com (2) Normal November 30, 2023 March 4, 2024
CAS-389984-T0W8K3 STR Daily files in queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 4, 2023 December 5, 2023
CAS-389986-W8G5D9 SCG Hersha data showing up double Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 4, 2023 December 5, 2023
CAS-389989-Y4P8M6 TC Data not updating Other Issue Solved dwallace@hotelbisolutions.com (1) High December 6, 2023 December 6, 2023
CAS-389996-D7M4K9 Confirm excel setup for Gencom user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal December 7, 2023 December 6, 2023
CAS-390000-L1B9W3 Add 2024 version periods to the SCG API export (output processing log drop down) Other Issue Solved dwallace@hotelbisolutions.com (1) High December 6, 2023 December 7, 2023
CAS-389999-R7Y7Y4 datafile 18614 Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 6, 2023 December 7, 2023
CAS-390005-T3V7C8 Residual Hersha connector data needs to be removed Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 7, 2023 December 7, 2023
CAS-390007-Y6X0L3 Add new column to operating unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal December 8, 2023 December 20, 2023
CAS-390009-J9K6R0 Radco TPG HBIS data department mismatch Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 11, 2023 December 8, 2023
CAS-390011-M8N2H6 Hilton Datafiles loaded, but some new records/accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 11, 2023 December 9, 2023
CAS-390015-F7Z2V2 Summary object data missing for SH Group hotels Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 12, 2023 December 12, 2023
CAS-390017-P5B3W0 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 12, 2023 December 13, 2023
CAS-390018-G6J5N6 Database access error Access Issue Solved dwallace@hotelbisolutions.com (1) High December 13, 2023 December 14, 2023
CAS-390021-M4X3P9 Files in queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 14, 2023 December 14, 2023
CAS-390022-Z8S9N6 Marriott datafile 18784 loaded, but one record not mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 15, 2023 December 18, 2023
CAS-390025-B4X0K5 Yotel datafiles processed but not all new accounts added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 16, 2023 December 16, 2023
CAS-390028-R6F5D9 Devere datafile 18904 not processing to completion Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 18, 2023 December 18, 2023
CAS-390033-V9H4F1 STR_Highgate API data issue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 20, 2023 December 28, 2023
CAS-390032-J9D7T2 STR Datafiles in queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 20, 2023 December 26, 2023
CAS-390037-G9X2L5 TC Data still not updated beyond 11/1/2023 Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal December 21, 2023 December 26, 2023
CAS-390039-M9V2C1 Cube processing Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High December 20, 2023 December 22, 2023
CAS-390043-C2B8S4 SH Group data not showing up in Summary object Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 21, 2023 December 22, 2023
CAS-390044-W1J1T9 Add accounts and mapping to new operating unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal December 28, 2023 December 26, 2023
CAS-390050-P7B9Y7 Dept Mismatch Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 26, 2023 December 26, 2023
CAS-390047-X5R2R6 Dept Mismatch – needs reprocessing Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 26, 2023 December 26, 2023
CAS-390052-N5K8S1 IHG OU data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 27, 2023 December 27, 2023
CAS-390054-C3G5X7 HVMG PS Vertical connector dept mismatch Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High December 29, 2023 December 29, 2023
CAS-390060-Z7C8H3 SH Group Summary Object Financial Type Budget data still not showing up in outputs Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 1, 2024 January 2, 2024
CAS-390067-D1Q1M3 Apply the attached mapping to SH Group master Other Issue Solved dwallace@hotelbisolutions.com (1) High January 5, 2024 January 5, 2024
CAS-390073-D7Z1R4 Datafile 19740 processed, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 8, 2024 January 8, 2024
CAS-390076-K8F6G5 HEI Prelim 3 Budget Datafile processed to different financial type Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 10, 2024 January 10, 2024
CAS-390078-P6Q0M7 Four Seasons connector datafiles missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 11, 2024 January 11, 2024
CAS-390077-S8W2K3 Marriott connector datafiles processed, but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 11, 2024 January 11, 2024
CAS-390087-P5L0D6 FTVP Prelim 1 Budget not pulling for Hilton connector data Other Issue Solved dwallace@hotelbisolutions.com (1) High January 16, 2024 January 24, 2024
CAS-390091-G7Z3F9 TC cube as of date inconsistency issue Other Issue Solved dwallace@hotelbisolutions.com (1) High January 17, 2024 April 24, 2024
CAS-390093-F9K0X1 LY Actual measure not showing correctly Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 17, 2024 April 24, 2024
CAS-390095-B3M7V9 Four Seasons datafiles loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 17, 2024 January 16, 2024
CAS-390099-L8B2T8 EOS PS vertical records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 17, 2024 January 18, 2024
CAS-390100-R0V7C8 LEYE data processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 17, 2024 January 17, 2024
CAS-390103-D5J0Q5 New OUs to Master COA – Innventures Other Issue Solved dwallace@hotelbisolutions.com (2) Normal January 18, 2024 January 17, 2024
CAS-390104-V3W3H8 Setup new OU for LEYE COA Other Issue Solved dwallace@hotelbisolutions.com (2) Normal January 18, 2024 January 17, 2024
CAS-390112-B2Q9P7 NCG PS Vertical datafile processed but records showing up without mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 18, 2024 January 19, 2024
CAS-390111-C1X3C9 TW Profitsword Datafiles processed but Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 18, 2024 January 19, 2024
CAS-390114-Z6S1T0 Davidson Profitsword datafiles processed but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 18, 2024 January 19, 2024
CAS-390113-S9Q5H2 Axiom datafile loaded but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 18, 2024 January 19, 2024
CAS-390115-Q7C4W5 Confirm correct processing of Flynn InnVentures Actual 2023-12 Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 19, 2024 January 19, 2024
CAS-390120-X9B7J2 LEYE 2024 Budget Datafiles not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 20, 2024 January 20, 2024
CAS-390124-M1P3P3 Add left right scroll bar to account and operating unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal January 26, 2024 January 22, 2024
CAS-390126-F5D5T4 Make sure all operators on master COA have new accounts added to the master COA Processing Issue In Progress dwallace@hotelbisolutions.com (2) Normal January 22, 2024 January 20, 2024
CAS-390131-C4L0K4 NCG OU 507 Record not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 21, 2024 January 22, 2024
CAS-390127-X5Y3D1 TW Profitsword connector datafiles processing but some ATransIDs not processing to mapped accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal January 23, 2024 January 22, 2024
CAS-390136-M6D7P1 Please check STR connector for any files in the queue, there are a few i’ve loaded that haven’t processed yet Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 21, 2024 January 22, 2024
CAS-390135-P3J6G5 Check STR-Flynn-Highgate API, which hasn’t pulled in the latest monthly STR data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 21, 2024 January 22, 2024
CAS-390139-T3R2S6 LEYE Budget datafiles didn’t load completely Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 21, 2024 January 22, 2024
CAS-390142-C1G6S9 STR-Flynn-Highgate API data not aligned with a version period Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 23, 2024 January 23, 2024
CAS-390146-L8Y7K7 Flynn-Highgate datafile loaded, but duplicate accounts created and causing data issues Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 23, 2024 January 24, 2024
CAS-390149-P2R2T1 Rosewood connector datafile added for 2024 Budget Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal January 23, 2024 January 24, 2024
CAS-390156-R7G8T1 Rosewood Datafile processed, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 24, 2024 January 24, 2024
CAS-390159-Z8L0K7 Make Hotel Type in Operating Unit table a drop down Other Issue Solved dwallace@hotelbisolutions.com (2) Normal January 26, 2024 January 27, 2024
CAS-390160-X2G0P3 Convert field to drop downs in oeprating unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal January 26, 2024 January 27, 2024
CAS-390163-D2V1J6 Reprocess innventures partition ASAP Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High January 24, 2024 January 25, 2024
CAS-390166-W8X7H9 Add new columns to operating unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal January 30, 2024 January 27, 2024
CAS-390168-K0H5T3 SH Group Datafiles loaded, but new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 26, 2024 January 26, 2024
CAS-390172-W7M5N1 Process HBIS partition ASAP Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High January 26, 2024 January 26, 2024
CAS-390174-B2L9R6 TC Cube updates Other Issue Solved dwallace@hotelbisolutions.com (2) Normal January 26, 2024 January 26, 2024
CAS-390173-S1Z4W2 TC cube update As of versus stay date Other Issue Solved dwallace@hotelbisolutions.com (2) Normal January 26, 2024 January 26, 2024
CAS-390178-J2M1K2 TC Data duplication Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 26, 2024 April 24, 2024
CAS-390177-F0W1C2 TC Cube LW Revenue Measure not correct Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal January 26, 2024 April 24, 2024
CAS-390181-R5P0M3 TC Cube LY Measures Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal January 26, 2024 April 24, 2024
CAS-390185-R0Z1G6 STR Flynn-Highgate API not showing most recent data Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High January 29, 2024 January 29, 2024
CAS-390190-H3K7Y0 Move new Location attributes to folders Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 7, 2024 February 8, 2024
CAS-390194-W8G8Y3 Process cube ASAP Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 3, 2024 February 7, 2024
CAS-390199-V6P1Q8 Please provide a list of users for Sunstone Access Issue Solved dwallace@hotelbisolutions.com (2) Normal February 7, 2024 February 7, 2024
CAS-390203-K0X0Y8 Add the attached accounts and common account and department mapping to Account table Other Issue Solved dwallace@hotelbisolutions.com (1) High February 7, 2024 February 8, 2024
CAS-390204-Z3Z3Z1 Rosewood Datafile processed, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 8, 2024 February 8, 2024
CAS-390209-Q3Y1N9 SH Group Datafiles loaded, but new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 9, 2024 February 9, 2024
CAS-390211-K6D3D5 Datafile 20490, Rosewood Connector, in wrong version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 9, 2024 February 9, 2024
CAS-390210-P7J0T6 Datafile removal Other Issue Solved dwallace@hotelbisolutions.com (1) High February 9, 2024 February 9, 2024
CAS-390213-M4F2B5 Reprocess Profitsword Vertical datafile for 2023-12 Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 9, 2024 February 9, 2024
CAS-390216-M5S8L2 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 12, 2024 February 12, 2024
CAS-390219-Z4K8M3 Four Seasons datafiles loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 12, 2024 February 12, 2024
CAS-390222-X7Y5Y2 HIghgate-STR API files missing version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2024 February 14, 2024
CAS-390224-T4H5F2 Operator List Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 16, 2024 February 15, 2024
CAS-390227-L0V8N1 Sunstone Four Seasons datafiles loaded, but some records/new accounts now showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2024 February 15, 2024
CAS-390233-M2Y4D1 STR Datafile in queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2024 February 16, 2024
CAS-390234-G4Z3V8 LEYE datafiles in queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 18, 2024 February 18, 2024
CAS-390237-Q2M2S6 Remove Datafiles 20132, LEYE connector Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 19, 2024 February 19, 2024
CAS-390239-F3T6P5 PS Vertical datafile 20617 processed, but some records/accounts not showing up correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 19, 2024 February 19, 2024
CAS-390243-R0F0K3 Flynn – Raymond Datafile 20686 processed multiple times but some records still not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 19, 2024 February 19, 2024
CAS-390242-N5N7M4 Flynn LBA datafiles 20681 processed, but some records not showing up with account mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 19, 2024 February 19, 2024
CAS-390247-L4B8W2 Flynn Highgate HBIS datafiles stuck in processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 19, 2024 February 20, 2024
CAS-390249-V0K7W0 Please load file into PS Vertical Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 20, 2024 April 24, 2024
CAS-390254-Q2N7W7 Please check that STR-Flynn-Highgate API is pulling latest data Processing Issue In Progress dwallace@hotelbisolutions.com (1) High February 20, 2024 February 20, 2024
CAS-390260-S4J8C8 PS Vertical New OUs Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 22, 2024 March 19, 2024
CAS-390261-H8Y8T3 Review and reprocess STR datafile 20676 Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 22, 2024 February 24, 2024
CAS-390264-Y4X5P0 Deactivate Sunstone users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal February 26, 2024 February 22, 2024
CAS-390265-P4Y4M5 SCG Profitsword datafiles loaded, but records not showing up with mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 23, 2024 February 23, 2024
CAS-390268-L3B0Q1 Deactivate KHP users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal February 27, 2024 February 23, 2024
CAS-390272-G2J9S3 Remove inactive Radco Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 27, 2024 March 12, 2024
CAS-390271-N2V2G3 Remove or deactivate inactive Stockdale OUs Other Issue Solved dwallace@hotelbisolutions.com (2) Normal February 27, 2024 March 12, 2024
CAS-390274-S8P9S5 SH Group connector files stuck in queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 24, 2024 February 24, 2024
CAS-390280-T3D8N5 Add SH Group Account Descriptions to new accounts Other Issue Solved dwallace@hotelbisolutions.com (1) High February 26, 2024
CAS-390279-R1P2Q5 add account descriptions for new SH Group accounts – continued Other Issue Solved dwallace@hotelbisolutions.com (1) High February 26, 2024 February 26, 2024
CAS-390283-Z8Q6F7 IHG HBIS datafile processed, but some records not processing with mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 27, 2024 February 27, 2024
CAS-390288-L9J4X8 SH Group Datafiles loaded, but new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 28, 2024 February 28, 2024
CAS-390290-V2L5L5 Crescent PS Vertical datafile processed but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 28, 2024 February 28, 2024
CAS-390292-V7H7N4 Innventures datafiles processed, but records not showing up with mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 28, 2024 February 28, 2024
CAS-390293-S5V9G6 HBIS Datafile 20871 processed, but records not showing up with mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 28, 2024 February 29, 2024
CAS-390295-J1D6N9 Radco TPG HBIS files processed, but records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 29, 2024 March 4, 2024
CAS-390298-Q6T4N2 Stockdale PS Vertical datafile 20867 processed, but some records still not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 29, 2024 March 4, 2024
CAS-390300-F3B3J7 Remove/deactivate uneeded operating unit Other Issue Solved dwallace@hotelbisolutions.com (1) High March 12, 2024
CAS-390303-S6F3W2 OU 410 (SHS Vancouver) STR data is showing up incorrectly Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 29, 2024 March 1, 2024
CAS-390305-K0M9L4 Deactivate users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal March 1, 2024 March 1, 2024
CAS-390307-X5F8G0 Radco Innventures Datafiles processed, but most records now showing up correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 1, 2024 March 4, 2024
CAS-390309-N9Z4P5 STR Data refresh Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 1, 2024 March 3, 2024
CAS-390311-V2T3H7 STR Data for SHS Vancouver – CAS-390303-S6F3W2 continued Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 1, 2024 March 4, 2024
CAS-390312-J1F6H8 Aimrbidge records suddenly showing up without mapping although accounts are in account table Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 4, 2024 March 6, 2024
CAS-390318-J5V0R6 Montage Data not showing up correct due to new accounts in account table Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 6, 2024 March 6, 2024
CAS-390321-P8W0F6 Stockdale crescent PS Vertical datafile stuck in processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 6, 2024 March 7, 2024
CAS-390325-J5H3L6 Innventures connector files with incorrect +/- sign Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 7, 2024 March 8, 2024
CAS-390328-X4F0N4 Stockdale Crescent ATransID showing up with incorrect +/- sign Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 8, 2024 March 8, 2024
CAS-390330-Q3C8V6 Unknown new departments in department table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 12, 2024 March 9, 2024
CAS-390332-P9Y7T0 Profitsword connector datafiles showing up with duplicate values Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 11, 2024 March 9, 2024
CAS-390333-V4P1K3 User login on multiple devices Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 13, 2024 April 24, 2024
CAS-390338-N8K9G0 Task list access for Drew Other Issue Solved dwallace@hotelbisolutions.com (1) High March 13, 2024 April 22, 2024
CAS-390345-R4N6R2 Task list notifications Other Issue Solved dwallace@hotelbisolutions.com (1) High March 15, 2024 April 22, 2024
CAS-390344-S1X4X3 New LEYE 2023 file Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 12, 2024 March 12, 2024
CAS-390343-D8W6D1 Tasks not showing up on task list Other Issue Solved dwallace@hotelbisolutions.com (1) High March 12, 2024 April 22, 2024
CAS-390351-W0V7Q9 Rosewood connector datafile processed, but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 12, 2024 March 12, 2024
CAS-390350-J8Q7L8 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 12, 2024 March 12, 2024
CAS-390349-Q6T7F2 Four Seasons datafiles loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 12, 2024 March 12, 2024
CAS-390353-T8S5P5 LEYE data reprocessing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 12, 2024 March 12, 2024
CAS-390357-K2R8H8 Reload file once existing file is deleted Other Issue Solved dwallace@hotelbisolutions.com (1) High March 12, 2024 March 13, 2024
CAS-390359-G5R2B3 LEYE budget loaded, but missing months – cont. CAS-390357-K2R8H8 Reload file once existing file is deleted Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 13, 2024 March 13, 2024
CAS-390362-H4M9Y3 Update to Hyatt connector Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 14, 2024
CAS-390364-G3M7L4 LEYE 2024 budget datafile loaded, but data showing up triple Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 13, 2024 March 14, 2024
CAS-390371-M8Q2R5 Hyatt account/records with incorrect (+/-) sign Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 14, 2024 March 15, 2024
CAS-390372-H0K4H6 Department table – operating unit not showing Operator Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 20, 2024 March 15, 2024
CAS-390376-Q5G6F2 Add Accounts and mapping to account table for new operator – Wurzak Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 20, 2024 March 16, 2024
CAS-390382-X7P8V8 Radco Legacy HBIS file stuck in queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 19, 2024 March 19, 2024
CAS-390385-P4L1L9 Add attached accounts to Wurzak master COA – Renaissance Fort Lauderdale (OU ID 220) Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 21, 2024 March 20, 2024
CAS-390386-J9X6K0 SCG Wurzak HBIS Standard files processed, but records not showing up with mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 22, 2024 March 21, 2024
CAS-390391-R2D3V9 SH Group Datafiles loaded, but new accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 22, 2024 March 22, 2024
CAS-390396-H9S6Q6 Woodbine Hyatt datafiles added, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 26, 2024 March 24, 2024
CAS-390399-K3M4D6 Wurzak HBIS Standard files processed, but records not showing up with mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 25, 2024 March 26, 2024
CAS-390403-W3F2X6 STR datafiles processed, but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 26, 2024 March 28, 2024
CAS-390405-Y2X2P9 Woodbine Hyatt datafiles added, but missing new accounts (continued) Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 27, 2024 March 27, 2024
CAS-390410-N8Q5Y7 Radco Courtyard Panama City STR data isn’t showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 28, 2024 March 28, 2024
CAS-390413-N5N4Z6 Wurzak HBIS Standard files processed, but records not showing up with mapping (continued) Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 29, 2024 March 29, 2024
CAS-390416-D8D5M9 STR Datafile 21238 showing incorrect values Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 29, 2024 March 30, 2024
CAS-390418-Y7G9V0 STR Datafile 21238 showing incorrect values (continued) Other Issue Solved dwallace@hotelbisolutions.com (1) High March 31, 2024 March 31, 2024
CAS-390423-T2Q8T1 Wurzak HBIS accounts still not showing up. Please review the below Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 1, 2024 April 1, 2024
CAS-390422-V7H8Z8 Operating Unit showing incorrect STR values – possible duplicate accounts/records Data Issue In Progress dwallace@hotelbisolutions.com (1) High April 1, 2024 March 31, 2024
CAS-390427-K5Z9T2 SH Group datafile stuck in queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 3, 2024 April 3, 2024
CAS-390429-P5H5F4 Enable Master COAs for Woodbine Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 3, 2024 April 3, 2024
CAS-390432-X9X9B5 Wurzak HBIS Datafile processed with no Version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 4, 2024 April 5, 2024
CAS-390434-B7Z4Y4 Hyatt Datafiles added and processed successfully, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 5, 2024 April 6, 2024
CAS-390437-W3J7Q4 Hilton Datafiles loaded, but some new records/accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 6, 2024 April 7, 2024
CAS-390439-L7J8P2 Hyatt Datafile ATrans ID not showing up with mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 8, 2024 April 8, 2024
CAS-390441-X2V8P4 Davidson Profitsword Datafile loaded without Version Period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 9, 2024 April 8, 2024
CAS-390442-J9J2H1 Aimbridge datafile loaded and processed, but new accounts not added to Account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 9, 2024 April 8, 2024
CAS-390445-Q7C3J1 Rosewood Datafile processed, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 9, 2024 April 8, 2024
CAS-390446-J7F1H5 Datafiles with unmapped ATransIDs Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 10, 2024 April 9, 2024
CAS-390448-P8K1X2 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 10, 2024 April 13, 2024
CAS-390451-P6F1V7 HBIS standard connector hasn’t finished processing Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High April 10, 2024 April 11, 2024
CAS-390453-S9C4K2 Marriott datafiles loaded but some records still not showing up with mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 12, 2024 April 13, 2024
CAS-390456-B1D1F7 Need to delete a file, but not shown in the delete file request log Other Issue Solved dwallace@hotelbisolutions.com (1) High April 14, 2024 April 14, 2024
CAS-390457-G0K4Y7 Woodbine-Davidson-Profitsword Budget datafile stuck in queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 16, 2024 April 22, 2024
CAS-390459-H4G0R4 Sunstone-Bidwell-Sage-Profitsword-Actual-2024-03.csv stuck in deletion queue Other Issue Solved dwallace@hotelbisolutions.com (1) High April 15, 2024 April 16, 2024
CAS-390463-F6S2R4 PS Vertical Crescent datafile loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 16, 2024 April 17, 2024
CAS-390464-M7H5T3 Texas Western Profitsword datafiles loaded through upload portal, but not showing up with any OU/mappings Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 16, 2024 April 16, 2024
CAS-390465-W8G3S5 HBIS standard datafiles not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 17, 2024 April 17, 2024
CAS-390468-Z2R8B0 Flynn LBA datafile stuck in queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 17, 2024 April 17, 2024
CAS-390470-J5B6M1 McKibbon HBIS standard files loaded, but with no version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 17, 2024 April 18, 2024
CAS-390472-X3X8S9 Starwood McKibbon HBIS datafiles loaded, but not showing up correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 18, 2024 April 19, 2024
CAS-390471-L0K9D9 Flynn Summary Historical Highgate datafiles loaded, but not showing up correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 18, 2024 April 21, 2024
CAS-390476-R3L2R7 Gencom LEYE datafiles processed, but no data showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 18, 2024 April 19, 2024
CAS-390478-R8N7B2 Flynn McKibbon HBIS Standard datafiles loaded, but all in month of March Other Issue Solved dwallace@hotelbisolutions.com (1) High April 18, 2024 April 19, 2024
CAS-390480-N7D5W7 Datafiles in queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 19, 2024 April 20, 2024
CAS-390481-F9G2B4 Starwood McKibbon HBIS standard files loaded, but data is all in the month of March Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 19, 2024 April 20, 2024
CAS-390484-V2W9G4 HBIS datafiles processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 19, 2024 April 20, 2024
CAS-390486-X5K2R1 Radco HBIS-Upload-Actual-2024-03 datafiles processed without version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 20, 2024 April 21, 2024
CAS-390489-D1N2R8 SH Group datafiles stuck in queue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 20, 2024 April 21, 2024
CAS-390491-T8R0F1 Unmapped ATransIDs Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 21, 2024 April 21, 2024
CAS-390492-R9H2P1 SH Group Datafiles Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 22, 2024 April 22, 2024
CAS-390496-F1P6V6 List of unmapped Accounts Other Issue Solved dwallace@hotelbisolutions.com (1) High April 22, 2024 April 22, 2024
CAS-390498-J4B1T3 Confirm deletion Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 22, 2024 April 22, 2024
CAS-390500-Z5P9X9 Apply attached Account Descriptions and mapping to SH Group accounts Other Issue Solved dwallace@hotelbisolutions.com (1) High April 22, 2024 April 23, 2024
CAS-390501-T2D6X5 HBIS Datafiles processed with no version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 23, 2024 April 23, 2024
CAS-390506-Y6F7M1 HBIS Datafiles processed with no version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 23, 2024 April 24, 2024
CAS-390505-W3P8H6 Tasks can be resolved Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 26, 2024 April 24, 2024
CAS-390510-V5T5D9 HBIS Wurzak removed files still showing data Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 23, 2024 April 24, 2024
CAS-390509-N1K7N0 HBIS Datafiles processing as whole numbers Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 24, 2024 April 26, 2024
CAS-390508-M4L3G4 Add accounts and mapping to new Schulte Operating Unit Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 26, 2024 April 24, 2024
CAS-390515-G1N7N8 Wurzak HBIS Datafile processed with no Version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 25, 2024 April 25, 2024
CAS-390516-K4Z8C4 Deactivate Radco Users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 26, 2024 April 25, 2024
CAS-390518-B0N0L7 STR Datafile Question Processing Issue In Progress dwallace@hotelbisolutions.com (1) High April 25, 2024 April 25, 2024
CAS-390521-N3X2Z5 McKibbon HBIS datafile 22228 processed without Version period or account mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 25, 2024 April 27, 2024
CAS-390527-H1H9K1 Schulte PS Vertical datafiles processed, but some records/new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 26, 2024 April 26, 2024
CAS-390526-L0H6G6 HBIS Datafile processed, but not all records showing up correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 26, 2024 April 26, 2024
CAS-390529-F2C9G0 HBIS Datafiles processing, but some records not showing up with Mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 26, 2024 April 27, 2024
CAS-390533-T8V5Z7 STR Daily Datafiles processed, but not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 29, 2024 April 30, 2024
CAS-390534-L2M8S0 Hyatt Datafiles processing issues Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 29, 2024 April 29, 2024
CAS-390540-J7S3G7 LEYE Datafiles stuck in processing Permissions Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 3, 2024 May 8, 2024
CAS-390544-V2M9N7 Add to Operating Unit table drop down list Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 9, 2024 May 4, 2024
CAS-390547-C7X0J8 Sunstone Users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 8, 2024 May 4, 2024
CAS-390546-X8R0Y3 Update summary measure Data Issue In Progress dwallace@hotelbisolutions.com (2) Normal May 7, 2024 May 4, 2024
CAS-390548-K5C2Q3 Updates to summary measure calculations Data Issue In Progress dwallace@hotelbisolutions.com (2) Normal May 7, 2024 May 4, 2024
CAS-390555-Q5L9G1 Hyatt Datafiles stuck in processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 7, 2024 May 7, 2024
CAS-390558-N2W8D2 Highgate Datafile processing, but new accounts being automatically added that are duplicative and causing errors Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 7, 2024 May 8, 2024
CAS-390559-C2P7W1 Rosewood Datafile processed, but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 7, 2024 May 8, 2024
CAS-390562-R8C5L9 Add column to operating unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 10, 2024 May 9, 2024
CAS-390563-G6B4M4 Continuation of CAS-390557-Y0W1G4 Highgate Datafile processing, but new accounts being automatically added that are duplicative and causing errors Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 8, 2024 May 9, 2024
CAS-390567-J1L7N6 Kick off refresh to process Marriott connector data ASAP Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 10, 2024 May 10, 2024
CAS-390569-T6D7C5 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 10, 2024 May 10, 2024
CAS-390574-Z1D7T7 Aimbridge connector update Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 15, 2024 May 12, 2024
CAS-390573-J8V9B4 Marriott connector datafiles processed, but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 13, 2024 May 12, 2024
CAS-390572-M0Q3M1 Montage datafile loaded, but some new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 13, 2024 May 12, 2024
CAS-390571-J0G3G7 Profitsword Sage connector datafiles loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 13, 2024 May 12, 2024
CAS-390582-K0C6M4 SH Group datafile loaded, but not all records showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 13, 2024 May 13, 2024
CAS-390583-V7F8M8 New user for Radco Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 16, 2024 May 15, 2024
CAS-390585-N8T9Z4 Datafiles processed, but not showing up with any mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 15, 2024 May 16, 2024
CAS-390587-R1G7V8 Deactivate Starwood User Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 17, 2024 May 16, 2024
CAS-390590-K5X0G3 Deactivate HBIS users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 17, 2024 May 16, 2024
CAS-390591-F4B8B6 LEYE data load issue Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 16, 2024 May 20, 2024
CAS-390594-P7V2F7 HBIS connector continually showing up without Version Period when submitted through new portal upload Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 17, 2024 May 20, 2024
CAS-390598-S8S5M4 Add new Accounts and account mapping to Newport Operating Unit HISJX Other Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2024 May 20, 2024
CAS-390597-H0P1P0 Add new Operator Other Issue Solved dwallace@hotelbisolutions.com (1) High May 21, 2024 May 20, 2024
CAS-390603-H7F1C0 LEYE Data loading; CAS-390591-F4B8B6 resolved Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2024 May 20, 2024
CAS-390602-J9C1K8 HBIS Standard datafiles showing up with no version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2024 May 20, 2024
CAS-390604-J1Y2H7 Add to Owner dropdown list on Operating Unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 22, 2024 May 20, 2024
CAS-390607-T2N6J9 Enable SH Group and Four Seasons Connectors & Master COA for Mohari Group Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 22, 2024 May 21, 2024
CAS-390611-N8L0X9 Confirm user deactivated Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 22, 2024 May 21, 2024
CAS-390613-B5X2V1 HBIS datafile processed, but has 2x as many ATransIDs Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 21, 2024 May 21, 2024
CAS-390612-X5H3T0 ApTech datafile stuck in processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 21, 2024 May 21, 2024
CAS-390616-F1G2D7 Please process HBIS and ApTech connectors ASAP Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 21, 2024 May 22, 2024
CAS-390618-V7N6J2 Aptech datafile processed, but missing some new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 22, 2024
CAS-390620-M1M8M2 Please kick off processing ASAP Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 22, 2024 May 22, 2024
CAS-390622-Z9X3M1 Use attached to add Account Descriptions to the newly added Newport Accounts Other Issue Solved dwallace@hotelbisolutions.com (1) High May 22, 2024 May 22, 2024
CAS-390625-F7Z3T2 Please refresh aptech connector again ASAP Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 22, 2024 May 22, 2024
CAS-390628-F2R8R0 HEI Datafiles added, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 23, 2024 May 23, 2024
CAS-390630-D5B1Q9 PS Vertical datafile 22602 processed, but not all records are showing up correctly Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 23, 2024 May 23, 2024
CAS-390632-H8F7K0 Master COA Accounts removed with inactive hotels Other Issue Solved dwallace@hotelbisolutions.com (1) High May 23, 2024 May 23, 2024
CAS-390633-K6Q2Y7 Axiom datafile loaded but some new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 24, 2024 May 23, 2024
CAS-390636-S6R3H4 Deactivate Starwood Users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 27, 2024 May 24, 2024
CAS-390640-B2M6R4 Add Operator to Operator drop down on operating unit table Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 28, 2024 May 25, 2024
CAS-390639-D4V0T9 Enable Master COAs for Woodbine Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 28, 2024 May 28, 2024
CAS-390642-H6S9T9 Adjust HIS Jackson (HISJX) COA to remove .000 from newly added accounts Other Issue Solved dwallace@hotelbisolutions.com (1) High May 24, 2024 May 25, 2024
CAS-390643-F7X7Z6 Highgate connector creating duplicate accounts Processing Issue In Progress dwallace@hotelbisolutions.com (1) High May 28, 2024 May 28, 2024
CAS-390676-J4H4F5 SH Group datafile processed, but data not all showing up in correct months Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 29, 2024 May 29, 2024
CAS-390675-V4W1H7 LEYE Department Assignment updates Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 28, 2024 May 29, 2024
CAS-390666-M2T7T0 Remove Starwood users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 30, 2024 May 29, 2024
CAS-390673-T3K2T2 Add starwood users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 30, 2024 May 29, 2024
CAS-390672-D7L4T5 LEYE Connector datafile issues Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 28, 2024 May 29, 2024
CAS-390671-Q9L1R4 LEYE connector datafile issues continued Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 28, 2024 May 29, 2024
CAS-390670-S4M6S5 Four Seasons Master COA unmapped accounts Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 30, 2024 May 29, 2024
CAS-390678-L5M5B3 Update/refresh LEYE connector Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 29, 2024 May 29, 2024
CAS-390681-Q3G8L4 Axiom datafile loaded into wrong version period Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 29, 2024 May 29, 2024
CAS-390685-N1N6P3 Add Account descriptions and mapping for Four Seasons Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 31, 2024 May 30, 2024
CAS-390690-N0S7X5 Pyramid PS Vertical datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 30, 2024 May 30, 2024
CAS-390691-F0F5T5 Woodbine Schulte PS Vertical datafile loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 30, 2024 May 30, 2024