| CAS-385127-C0W6Y1 |
Starwood API |
Enhancement |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 22, 2021 |
February 11, 2022 |
| CAS-385594-G1N8Q0 |
Schulte Automation removals |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(3) Low |
February 1, 2022 |
February 14, 2022 |
| CAS-385425-Q6G9D0 |
aimbridge data issue |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 9, 2022 |
February 14, 2022 |
| CAS-385410-L9Q3R3 |
Possible duplicate accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 9, 2022 |
February 14, 2022 |
| CAS-385603-S3S0T7 |
Looks like the cube has not processed since yesterday |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 11, 2022 |
February 11, 2022 |
| CAS-385614-W0P5P0 |
Newport datafile processed successfully, but new missing some data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 16, 2022 |
| CAS-385617-N4D5J0 |
Aimbridge Datafile processed successfully, but |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 14, 2022 |
| CAS-385618-J7X6Y8 |
Raymond Datafile processed successfully, but new accounts did not get added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2022 |
February 14, 2022 |
| CAS-385619-T5X9S8 |
LBA Accounts continually being created and mapped to specific department, but look like duplicates |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 24, 2022 |
| CAS-385620-T0S3H3 |
Raymond Mapping changed departments |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 16, 2022 |
| CAS-385621-R1Y6Z8 |
New accounts created and mapped, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 15, 2022 |
February 15, 2022 |
| CAS-385630-K1X5G7 |
Hersha Hilton Daytona Accounts not pulled in from datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 15, 2022 |
February 16, 2022 |
| CAS-385632-Q6Q9T7 |
Newport duplicate accounts being repeatedly generated and mapped to old department |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 17, 2022 |
February 24, 2022 |
| CAS-385636-S2X1M3 |
Please keep the cube refreshing as frequently as possible |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 16, 2022 |
February 22, 2022 |
| CAS-385638-V5N3X4 |
Hersha Hilton Daytona Datafile processed without pulling in all rows from datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 17, 2022 |
February 17, 2022 |
| CAS-385640-Q3P0Z7 |
Files can’t be processed due to invalid number format (scientific notation.) |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 17, 2022 |
February 17, 2022 |
| CAS-385604-G8R7Q5 |
New Summary Object Measures |
Enhancement |
Issue Solved |
sshan@starwood.com |
(2) Normal |
January 15, 2022 |
February 11, 2022 |
| CAS-385646-W1M9D1 |
Add Version Period 2016-12 to Output Process Log Version Period Selection drop down |
Permissions Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 18, 2022 |
February 18, 2022 |
| CAS-385647-S1G8C7 |
Please reprocess datafile Starwood DABDH Hersha PL Actual 2016-12.csv to correct custom account values |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 18, 2022 |
February 22, 2022 |
| CAS-385648-S1V9K9 |
HBIS Standard Highgate Files processed successfully, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 19, 2022 |
February 21, 2022 |
| CAS-385649-W7R1K3 |
Please refresh the cube |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 18, 2022 |
February 21, 2022 |
| CAS-385671-R5F5T9 |
Update Highgate Mapping |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 22, 2022 |
February 22, 2022 |
| CAS-385672-B5K7J1 |
Davidson Duplicate accounts being generated |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 22, 2022 |
March 14, 2022 |
| CAS-385678-L3S4K3 |
Highgate HBIS Upload format datafiles processed successfully, but erroneous data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 23, 2022 |
February 23, 2022 |
| CAS-385679-B3S9M8 |
New user – HotelBIS Demo |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 24, 2022 |
February 23, 2022 |
| CAS-385682-B0F7S8 |
Reprocess Highgate HotelBIS Standard files |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 23, 2022 |
February 23, 2022 |
| CAS-385685-V1J3C2 |
Mapping removed when I changed Operating Unit name |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 28, 2022 |
February 24, 2022 |
| CAS-385689-K7X2X6 |
Innventures HBIS Standard datafile processed successfully but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 24, 2022 |
February 24, 2022 |
| CAS-385708-R0S7L4 |
Mckibbon mapping – apply mapping to newly added hotels |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 25, 2022 |
February 25, 2022 |
| CAS-385709-C9H4J5 |
Yotel Duplicate ATransIDs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 25, 2022 |
March 1, 2022 |
| CAS-385711-W4L3S8 |
Reprocessing Hersha Hilton Daytona Datafile, remove/add automation values |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 25, 2022 |
February 25, 2022 |
| CAS-385728-Q6Y0K4 |
New Starwood users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 2, 2022 |
February 28, 2022 |
| CAS-385735-F7Y0H9 |
Several HBIS Standard datafiles with McKibbon data have loaded successfully, but there is still no data |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 26, 2022 |
March 1, 2022 |
| CAS-385738-R2C2R3 |
Reprocess Hersha AC KC/Hyatt Place Datafiles so ZZ9999000 – FF&E account is populated |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 26, 2022 |
March 27, 2022 |
| CAS-385760-C3Z5L9 |
McKibbon HBIS Standard Datafiles processed successfully, but new accounts not added to table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 28, 2022 |
March 1, 2022 |
| CAS-385765-F6N5V5 |
McKibbon HBIS standard upload files, still missing a few new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 1, 2022 |
March 14, 2022 |
| CAS-385779-K3K3Q7 |
Marriott Old Town data missing from one account |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 7, 2022 |
March 16, 2022 |
| CAS-385786-T1N4Y0 |
Newport HotelBIS standard upload processed successfully, but new account not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 4, 2022 |
March 4, 2022 |
| CAS-385792-P7V4P0 |
Raymond HotelBIS Standard datafile loaded successfully but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 4, 2022 |
March 4, 2022 |
| CAS-385796-F0T2K2 |
Melia Datafiles processed, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 7, 2022 |
March 7, 2022 |
| CAS-385797-W0W4K0 |
Melia Datafiles processed, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 7, 2022 |
March 5, 2022 |
| CAS-385806-S4Y5S8 |
McKibbon HBIS Standard Datafile processed successfully, but now account not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 7, 2022 |
March 7, 2022 |
| CAS-386158-F2X6D9 |
Melia datafile processed successfully, but automated account values not populated |
Processing Issue |
Issue Solved |
drew.r.wallace@gmail.com |
(2) Normal |
March 11, 2022 |
March 14, 2022 |
| CAS-386157-V3R1S3 |
DeVere Datafile processed for new Operating Unit, but new accounts need to be added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 14, 2022 |
March 15, 2022 |
| CAS-386156-B4G5N7 |
Axiom HBIS Standard Datafile processed and accounts added, but missing data |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 14, 2022 |
March 14, 2022 |
| CAS-386147-P3Z1J6 |
Marriott datafile loaded and processed, but Summary Measures not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 14, 2022 |
March 15, 2022 |
| CAS-386160-Y2Y6S7 |
LBA Datafile processed successuflly, but new account missing from account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 15, 2022 |
March 14, 2022 |
| CAS-386167-D5W7W0 |
Department Mapping Process creating duplicate accounts in different departments |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 17, 2022 |
April 20, 2022 |
| CAS-386169-Y9H8K2 |
Merit Marriott Datafile processed successfully but extra values showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 17, 2022 |
March 17, 2022 |
| CAS-386176-H4S0M7 |
File process log connector issue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 21, 2022 |
July 20, 2022 |
| CAS-386177-S8H7S1 |
Davidson |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 18, 2022 |
March 18, 2022 |
| CAS-386178-N2J6V0 |
LBA Datafile processed successuflly, but new account missing from account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 18, 2022 |
March 18, 2022 |
| CAS-386189-N1N0H6 |
Disable user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 19, 2022 |
March 18, 2022 |
| CAS-386188-L1R5G4 |
Hilton datafile loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 19, 2022 |
March 18, 2022 |
| CAS-386211-T7L8F6 |
Several HBIS Standard McKibbon datafiles not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 23, 2022 |
March 23, 2022 |
| CAS-386212-W4S0K7 |
Getting Production Data Sync emails, but not the Production Cube has Processed emails |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 22, 2022 |
March 23, 2022 |
| CAS-386224-X2L3G3 |
Deleting and reloading Hersha file, need auto populated account to be reset |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 24, 2022 |
March 23, 2022 |
| CAS-386225-Q1F3Z3 |
SH Group Account/Department not loading properly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 24, 2022 |
March 23, 2022 |
| CAS-386262-S9Y5D9 |
Hersha Connector automation |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 28, 2022 |
March 29, 2022 |
| CAS-386261-V2R8V6 |
Some Accounts/data not showing up in outputs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 28, 2022 |
March 29, 2022 |
| CAS-386260-C9V8S9 |
Files in documents section not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 27, 2022 |
March 29, 2022 |
| CAS-386263-T4T8N8 |
Highgate HBIS upload file not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
March 29, 2022 |
March 29, 2022 |
| CAS-386279-X1T8K5 |
Mapping Update for New Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
March 31, 2022 |
March 30, 2022 |
| CAS-386291-D0V8B0 |
Please use the attached to complete the mapping of the listed accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 2, 2022 |
April 1, 2022 |
| CAS-386293-X1S8N3 |
Mapping outstanding McKibbon Accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 1, 2022 |
April 1, 2022 |
| CAS-386295-L0S9T0 |
Double Check/correct mapping for 232-Apple and HISJX-Apple to remove duplicate/erroneous department assignments |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 2, 2022 |
April 18, 2022 |
| CAS-386294-B6P9X6 |
Create new accounts and apply mapping for new operating units |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 1, 2022 |
| CAS-386304-Q6Z5N2 |
Apply Mapping to new Operating Unit – Hilton San Diego Gas Lamp |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 4, 2022 |
| CAS-386305-Q6P4R5 |
Apply Mapping to new Operating Unit – Hyatt Regency San Francisco |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 4, 2022 |
| CAS-386306-M2R2D2 |
Cube Updating? |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 2, 2022 |
April 4, 2022 |
| CAS-386315-V5N4B9 |
Please Update Mapping for two McKibbon Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 4, 2022 |
| CAS-386316-H3L0V8 |
Update Raymond RES Rogers [RAY] Mapping with the attached |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
April 4, 2022 |
| CAS-386325-K7V5G6 |
Add new users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 6, 2022 |
April 7, 2022 |
| CAS-386329-G7X6X6 |
Update mapping for new Marriott Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 7, 2022 |
April 7, 2022 |
| CAS-386331-B1V8R3 |
Don’t have access to Sunstone portal |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 8, 2022 |
April 7, 2022 |
| CAS-386374-W8C6X3 |
Update mapping for NCG, Texas Western, Highgate, and McKibbon |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 15, 2022 |
April 14, 2022 |
| CAS-386401-N8Z7F3 |
Please check processing queue and make sure all files are processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 15, 2022 |
April 15, 2022 |
| CAS-386415-G1R6K3 |
Summary Object non populating for Version Period 2022-03 |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 17, 2022 |
April 18, 2022 |
| CAS-386414-C6Z9J7 |
CAS-386295-L0S9T0 can be resolved. |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 19, 2022 |
April 18, 2022 |
| CAS-386417-W7N6K8 |
Actual POR & PAR from Financial Object not populating for Hyatt Regency SFO |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 18, 2022 |
April 18, 2022 |
| CAS-386416-Z5W0X6 |
New accounts not added to Demo hotels |
Processing Issue |
In Progress |
dwallace@hotelbisolutions.com |
(2) Normal |
April 20, 2022 |
April 16, 2022 |
| CAS-386426-T4P6D0 |
Missing Axiom 2022 Budget Data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 19, 2022 |
April 18, 2022 |
| CAS-386434-D9C4G8 |
Please update the cube ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 20, 2022 |
April 20, 2022 |
| CAS-386436-H4X6W1 |
Recent datafiles not showing up in outputs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 20, 2022 |
April 21, 2022 |
| CAS-386438-M1Q8T2 |
Files processed successfully and accounts in account table, but some data not showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 21, 2022 |
April 25, 2022 |
| CAS-386439-B7F5Q3 |
HBIS Standard Highgate Datafiles process, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 21, 2022 |
April 22, 2022 |
| CAS-386441-B0D3B7 |
Hersha Connector Automation – ZZ9999000 – FF&E Contribution Account issue |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 22, 2022 |
April 27, 2022 |
| CAS-386444-B1R9M1 |
Missing accounts/values showing up, but only partially |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 23, 2022 |
April 25, 2022 |
| CAS-386446-F0Q6S6 |
Ticket Number: CAS-386438-M1Q8T2 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 27, 2022 |
April 25, 2022 |
| CAS-386447-W4G5Q0 |
Ticket Number: CAS-386444-B1R9M1 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 27, 2022 |
April 25, 2022 |
| CAS-386448-R3W4H1 |
Please add/adjust the mapping for the attached accounts/operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 25, 2022 |
May 6, 2022 |
| CAS-386455-F2T7Z4 |
Datafiles processed successfully, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 27, 2022 |
April 27, 2022 |
| CAS-386457-B5D4G5 |
Add/Remove Users to Demo 1 |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 29, 2022 |
April 28, 2022 |
| CAS-386458-M3N1S7 |
Specific McKibbon account not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 28, 2022 |
April 28, 2022 |
| CAS-386459-X3K6T2 |
Specific Newport Account not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 28, 2022 |
April 28, 2022 |
| CAS-386462-Q3T8G3 |
Cont’ Specific Newport Accounts not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 28, 2022 |
April 28, 2022 |
| CAS-386463-F7N8Z5 |
Hotels assigned to multiple owners not showing up |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
April 4, 2022 |
June 7, 2022 |
| CAS-386466-P5D6P5 |
McKibbon HBIS Standard Datafile processed successfully, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 28, 2022 |
April 29, 2022 |
| CAS-386468-Q7K8Q2 |
Raymond Accounts in table, but not values not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 2, 2022 |
April 29, 2022 |
| CAS-386473-N4N5N4 |
Newport Accounts in Account table, but values not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 2, 2022 |
April 29, 2022 |
| CAS-386474-V9K0R4 |
Add new accounts for Axiom Budget Upload |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 29, 2022 |
April 29, 2022 |
| CAS-386480-P6L9Q8 |
Please confirm specific Raymond accounts from specific datafile are processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 29, 2022 |
April 30, 2022 |
| CAS-386479-F1R2T8 |
Please confirm Newport HBIS Upload file processed and records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
April 29, 2022 |
April 30, 2022 |
| CAS-386494-S9B2Z5 |
Apply mapping to new operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 3, 2022 |
May 6, 2022 |
| CAS-386498-L5H1P2 |
Please make sure all records from recent datafiles are loaded |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 4, 2022 |
May 6, 2022 |
| CAS-386501-Y6Z7J2 |
System Refresh and Demo tomorrow |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 4, 2022 |
May 6, 2022 |
| CAS-386505-G3B1G3 |
Partial Data Refresh |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 5, 2022 |
May 9, 2022 |
| CAS-386506-B4K4S6 |
Axiom Data Discrepancy for 2022 Budget |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 5, 2022 |
May 9, 2022 |
| CAS-386508-D4F7Z3 |
Axiom 2022-3 RESI Datafile, new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
May 9, 2022 |
| CAS-386509-S0Y6R7 |
Axiom 2022-3 DRAG datafile missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 6, 2022 |
May 9, 2022 |
| CAS-386528-V5X1X9 |
HBIS Standard Axiom datafile processed successfully, but new accounts not added to table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 9, 2022 |
May 10, 2022 |
| CAS-386529-B8P3J8 |
Please refresh Axiom, Melia, and HBIS connector data |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 9, 2022 |
May 10, 2022 |
| CAS-386530-D6Q7F7 |
Please refresh the below account |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 9, 2022 |
May 10, 2022 |
| CAS-386531-G5J6R4 |
Update Four Seasons Napa mapping |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 13, 2022 |
May 11, 2022 |
| CAS-386533-Q7C2R0 |
Sunstone User missing some dimensional items in excel |
Report Rendering |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 12, 2022 |
May 13, 2022 |
| CAS-386536-C9G0P1 |
Process updates for Specific Connectors |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 12, 2022 |
May 13, 2022 |
| CAS-386540-B3B4P4 |
At least one new account didn’t get added to account table from recent Marriott file |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 13, 2022 |
May 13, 2022 |
| CAS-386541-C4X9W1 |
Please do a partial refresh for Marriott Connector; four Merit owned hotels |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 13, 2022 |
May 13, 2022 |
| CAS-386554-V8Q2M6 |
Add new Sunstone User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 18, 2022 |
May 17, 2022 |
| CAS-386553-D1C3F5 |
Four Seasons datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 17, 2022 |
June 7, 2022 |
| CAS-386555-D4P1X9 |
Aimbridge Datafile processed successfully, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 17, 2022 |
May 19, 2022 |
| CAS-386556-S3P8V5 |
Marriott datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 17, 2022 |
May 16, 2022 |
| CAS-386559-C4W2V5 |
Newport HBIS Upload 2019-12 and 2020-12 loaded, but some data missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 18, 2022 |
May 19, 2022 |
| CAS-386558-S5Y7V0 |
Datafile Flynn-Apple HISJX Newport FFE HBIS Upload Actual 2021-12 not all values showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 17, 2022 |
May 19, 2022 |
| CAS-386557-V2K7C2 |
Raymond HBIS Standard FFE Datafiles processed, but only partial data showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 17, 2022 |
May 19, 2022 |
| CAS-386563-C5S2L6 |
Deactivate Starwood user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 20, 2022 |
May 17, 2022 |
| CAS-386572-P9M8W1 |
Please process cube and/or connectors and newly added datafiles, ensure all new accounts are added |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 18, 2022 |
May 19, 2022 |
| CAS-386573-G5C0C9 |
Deactivate HotelBIS admin user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
May 19, 2022 |
| CAS-386578-G3S9W1 |
Add new sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 20, 2022 |
May 20, 2022 |
| CAS-386577-B2J6P1 |
Four Seasons NVC 2022 Budget Datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
June 7, 2022 |
| CAS-386580-G0K2B4 |
HISJX HBIS Standard 2022-4 file processed, but not showing all data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386579-W4F2K4 |
NCG HotelBIS Standard Datafile processed, but one records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386581-J2F5H5 |
Four Flynn Aimbridge HBIS Standard files loaded, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386585-H9Y1S9 |
Davidson datafile processed successfully, but values from one records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386584-Z8B3D6 |
Davidson datafile processed successfully, but values from somerecords not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386583-Y2Y9C0 |
Davidson datafiles processed, but records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386582-X2V2H1 |
McKibbon HBIS Standard files processed successfully, but some records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 20, 2022 |
May 20, 2022 |
| CAS-386591-Y1S3K6 |
Aimbridge HBIS Standard files loaded, but some accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 22, 2022 |
May 21, 2022 |
| CAS-386597-Z4J5N3 |
Delete/ Add datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
May 22, 2022 |
| CAS-386598-G6D8G6 |
Summary Object – Financial Object discrepancies |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
May 23, 2022 |
| CAS-386599-P7B7R2 |
Adjust mapping for specific Davidson account |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 23, 2022 |
May 22, 2022 |
| CAS-386608-S0R2H2 |
After new dashboards are added to Demo 3, add new user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 24, 2022 |
May 23, 2022 |
| CAS-386617-Y6R1L2 |
Please process cube so all files in the delete file queue are removed |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
May 24, 2022 |
| CAS-386618-W2P5P3 |
Please reprocess cube so all new HBIS standard files are loaded |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
June 7, 2022 |
| CAS-386621-K5C7M8 |
Remap specific McKibbon Account |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 25, 2022 |
June 7, 2022 |
| CAS-386627-N8T6F0 |
McKibbon HBIS Standard new accounts, records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
June 7, 2022 |
| CAS-386639-D6P8X0 |
McKibbon HBIS Standard new account not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
June 7, 2022 |
| CAS-386640-K7G2Q4 |
Highgate HBIS standard 2022-04 datafile loaded, but not all records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 24, 2022 |
June 7, 2022 |
| CAS-386657-W7S3B6 |
Adjust Highgate Operating Unit mappings according to the attached |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
May 25, 2022 |
June 7, 2022 |
| CAS-386659-N3T6K9 |
Additional Highgate mapping adjustments |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
May 27, 2022 |
June 7, 2022 |
| CAS-386677-Y8G0D0 |
Axiom 2022-4 datafiles processed, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 2, 2022 |
June 7, 2022 |
| CAS-386679-B9S3X8 |
Melia datafile processed successfully, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 2, 2022 |
June 7, 2022 |
| CAS-386680-M4K1J4 |
Please add the below six new users with access for Sunstone |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 3, 2022 |
June 2, 2022 |
| CAS-386730-P4F8J3 |
Updating Hyatt and Highgate hotel mappings |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 7, 2022 |
June 7, 2022 |
| CAS-386732-Y5S3L4 |
New hotel added, apply mapping from SFORS to MIAOB |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 7, 2022 |
June 7, 2022 |
| CAS-386736-N2Z2Y0 |
Adjustment to Hilton connector |
Enhancement |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 13, 2022 |
June 10, 2022 |
| CAS-386737-L2F6V6 |
Setup FTPS for new connector – Rosewood |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 13, 2022 |
June 11, 2022 |
| CAS-386738-H3Q1X7 |
New Flynn user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 13, 2022 |
June 13, 2022 |
| CAS-386749-P1K4X6 |
Please review and load attached HBIS standard datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 14, 2022 |
June 15, 2022 |
| CAS-386750-C9B2J5 |
Process Connectors/Datafiles |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 13, 2022 |
June 17, 2022 |
| CAS-386751-V7R7L0 |
Please ensure records from Flynn Raymond FFE Contra HBIS Upload Budget 2022-ALL.csv are processed correctly |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 15, 2022 |
June 15, 2022 |
| CAS-386752-Y2Q6N8 |
Please ensure all records from recent HBIS standard files are showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 14, 2022 |
June 16, 2022 |
| CAS-386753-H5G0K8 |
Ensure data removed for deleted files |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 14, 2022 |
June 14, 2022 |
| CAS-386754-V8Q6V2 |
Please review and load two HBIS Standard files for Aimbridge |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 15, 2022 |
June 15, 2022 |
| CAS-386756-R2P9F8 |
Hyatt MIAOB datafiles processed successfully, but missing new acounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 15, 2022 |
June 15, 2022 |
| CAS-386757-Q8J4J7 |
Merit Marriott Datafile processed successfully but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 15, 2022 |
June 22, 2022 |
| CAS-386761-P9Z6X2 |
Starwood Marriott datafiles processed, but some new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386765-N0T6J3 |
Starwood Doubletree Columbus Datafile processing, but one account not populating |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386764-L2Q4Z5 |
Starwood LMD ATL Davidson datafile processed, but one record not populating |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386763-Z6H3G2 |
Starwood Sheraton Columbus Datafile processed, but one record missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386762-B4N3H3 |
Starwood Sheraton Memphis 2022-05 datafile processed, but two records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386777-Y0Y6M2 |
Update for Davidson operating Unit mapping |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386783-L5G6X7 |
New Starwood User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 16, 2022 |
| CAS-386785-H3Y2Z8 |
Please reprocess Marriott, Hyatt, and Four Seasons Connector – recent datafiles |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 17, 2022 |
| CAS-386786-L5V2W4 |
Starwood Highgate HBIS Upload Actual 2022-05.csv Datafile loaded successfully, but missing new accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 16, 2022 |
June 17, 2022 |
| CAS-386789-F7V2V4 |
Financial versus summary object discrepancy |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 17, 2022 |
June 17, 2022 |
| CAS-386791-C1V1R8 |
Please delete datafile Sunstone MIAOB Hyatt Actual 2022-05.csv |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 17, 2022 |
June 22, 2022 |
| CAS-386793-G5D8D6 |
Allow CSV in ticket file upload – currently says file type not supported |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 17, 2022 |
June 23, 2022 |
| CAS-386792-R5Y1K1 |
Review and load HBIS standard file for SHS Vancouver [INV] (850) |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 17, 2022 |
June 17, 2022 |
| CAS-386794-L2Y2Y3 |
Please review and process Flynn LBA Review Actual 2022-05 |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 17, 2022 |
June 17, 2022 |
| CAS-386795-S2T6D9 |
Please review and load HBIS Standard NCG file |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 17, 2022 |
June 17, 2022 |
| CAS-386796-X7F4L7 |
Please do not review or load erroneous datafiles, I will resubmit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 17, 2022 |
June 17, 2022 |
| CAS-386797-P6G9K5 |
Review and Load McKibbon HBIS standard files as they come in |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 17, 2022 |
June 18, 2022 |
| CAS-386803-Z1Q9G6 |
All HBIS Standard files loaded with Review in file name |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 18, 2022 |
| CAS-386828-W3J7Q5 |
Aimbridge Missing Accounts/Departments |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 20, 2022 |
| CAS-386830-H8R4V3 |
Starwood McKibbon FFE HBIS Standard file submitted for review |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 20, 2022 |
| CAS-386831-D5Y0W2 |
Some Davidson Records missing from recent datafiles after account table modifications |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 20, 2022 |
| CAS-386833-G0H0C0 |
SH Group Datafiles Processed, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 20, 2022 |
| CAS-386834-T4J0Q6 |
Texas Western HBIS Standard file loaded, but some records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 20, 2022 |
| CAS-386835-L9Y3M3 |
Newport HBIS standard datafile processed, but missing records for two accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 20, 2022 |
| CAS-386842-Z8Q1S7 |
Data in system is doubled |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 20, 2022 |
June 21, 2022 |
| CAS-386843-H6Y5T3 |
Hersha Datafile processed, but records for two accounts missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 21, 2022 |
June 21, 2022 |
| CAS-386844-R7K5Y3 |
Four Seasons Datafile processed, but new account not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 21, 2022 |
June 21, 2022 |
| CAS-386845-T9X8Y1 |
Davidson Account/Department Adjustment |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 21, 2022 |
June 21, 2022 |
| CAS-386848-T6Z7H7 |
Reprocess Flynn Texas Western HBIS standard |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 21, 2022 |
June 22, 2022 |
| CAS-386851-G3R2G6 |
Tickets can be resolved. |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 21, 2022 |
June 22, 2022 |
| CAS-386852-Q1B3N6 |
Datafile Sunstone MIAOB Hyatt Actual 2022-05 not processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 21, 2022 |
June 27, 2022 |
| CAS-386854-S0C1D9 |
Sunstone NVC Four Seasons 2022 Budget datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 22, 2022 |
July 20, 2022 |
| CAS-386855-R7R4D6 |
Sunstone Hilton Budget Datafiles missing records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
|
June 22, 2022 |
| CAS-386858-K3V4V6 |
Please be sure cube processes overnight |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
June 22, 2022 |
| CAS-386864-G8P1C2 |
SH Group Datafiles loaded, but new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 22, 2022 |
June 23, 2022 |
| CAS-386869-Z0P5B2 |
Confirm Sunstone Users/Roles can see Confidante Operating Unit all data |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
June 23, 2022 |
June 23, 2022 |
| CAS-386871-B1W0J8 |
Correct summary measure |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 24, 2022 |
June 24, 2022 |
| CAS-386888-F2R0K9 |
Refresh Hyatt connector |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 28, 2022 |
June 27, 2022 |
| CAS-386887-P4C4B9 |
CAS-386852-Q1B3N6 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 27, 2022 |
June 27, 2022 |
| CAS-386889-B5T4J0 |
Deactivate three user accounts |
Other |
Issue Solved |
teresa.rilk@quectel.com |
(1) High |
June 28, 2022 |
June 28, 2022 |
| CAS-386890-H1D5Q6 |
Operator Selection on Output Process Log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 28, 2022 |
June 28, 2022 |
| CAS-386891-Y7G7S9 |
Visualization tab – Power BI Window size |
Report Rendering |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 29, 2022 |
July 14, 2022 |
| CAS-386893-T7B7M6 |
Hyatt Data refresh |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 29, 2022 |
June 29, 2022 |
| CAS-386895-W6S2B1 |
Add names to Owner drop down list in operating unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
June 30, 2022 |
June 29, 2022 |
| CAS-386904-H3G2F2 |
Account-Department Mapping adjustment |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 15, 2022 |
July 1, 2022 |
| CAS-386906-V3S0M3 |
Adjust predefined hierarchy in account dimension |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 6, 2022 |
August 30, 2022 |
| CAS-386911-Z5D4Y8 |
Added new Hilton Datafiles for new Hilton Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 7, 2022 |
July 6, 2022 |
| CAS-386916-V8W7N3 |
New Starwood User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 8, 2022 |
July 7, 2022 |
| CAS-386917-Q2W7Q3 |
Please add accounts for new Hilton Operating Unit 50087 |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 8, 2022 |
July 7, 2022 |
| CAS-386919-P6L6M8 |
Account Verify file missing some operators |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 12, 2022 |
July 11, 2022 |
| CAS-386920-M0Q8Y1 |
Add attached Power BI dashboard to portals |
Report Request |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 8, 2022 |
July 10, 2022 |
| CAS-386921-N7J0H1 |
New Sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 8, 2022 |
July 8, 2022 |
| CAS-386922-J5R1S5 |
Add/remove starwood users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 11, 2022 |
July 8, 2022 |
| CAS-386923-L4Y2Q9 |
Add user to Ohana portal |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 8, 2022 |
July 8, 2022 |
| CAS-386937-D6D0J4 |
Please load and process files |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 12, 2022 |
July 13, 2022 |
| CAS-386940-G5W9X4 |
New Sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 12, 2022 |
July 12, 2022 |
| CAS-386941-Z5K2S4 |
Please reprocess files so all new accounts are added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 12, 2022 |
July 13, 2022 |
| CAS-387021-C6P1V3 |
Rename three Benchmark object measures |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 19, 2022 |
July 18, 2022 |
| CAS-387020-P6K3J3 |
Review and process files |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 18, 2022 |
July 18, 2022 |
| CAS-387073-Z8K6X7 |
Remaining HBIS Standard – Review files submitted |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 18, 2022 |
July 18, 2022 |
| CAS-387080-P1W5F3 |
What datafile are these records from |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 19, 2022 |
July 19, 2022 |
| CAS-387083-J7S9G0 |
Please review and reprocess six Davidson connector files to ensure all new accounts were added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 19, 2022 |
July 20, 2022 |
| CAS-387084-S3Z1T2 |
CAS-386854-S0C1D9 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 19, 2022 |
July 20, 2022 |
| CAS-387085-N0S2Y4 |
Reprocess Starwood Highgate HBIS Upload Actual 2022-06.csv so new accounts are added |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 19, 2022 |
July 20, 2022 |
| CAS-387086-C5J7D6 |
Montage connector not showing up on file processing log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 22, 2022 |
July 20, 2022 |
| CAS-387087-F7J1L2 |
McKibbon HBIS standard file loaded, but not processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 20, 2022 |
July 20, 2022 |
| CAS-387088-D6N6S4 |
Highgate duplicate accounts didn’t get deleted with last processing |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 20, 2022 |
July 20, 2022 |
| CAS-387089-P8V8Q8 |
Aimbridge Account/Record showing up with incorrect (+/-) sign |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 20, 2022 |
July 21, 2022 |
| CAS-387090-C3X4L9 |
Confirm file deletion |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 20, 2022 |
July 20, 2022 |
| CAS-387092-K0N9J2 |
Resend Cloud Analysis invitation to sunstone user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 22, 2022 |
July 21, 2022 |
| CAS-387091-W1S1Y8 |
Montage datafiles 2022-6 added and processed, but new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 20, 2022 |
July 21, 2022 |
| CAS-387093-M3K7W4 |
Yotel missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 21, 2022 |
July 21, 2022 |
| CAS-387094-M8V8H4 |
Axiom Datafile processed, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 21, 2022 |
July 21, 2022 |
| CAS-387102-T9R0P3 |
Melia datafile processed successfully, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 21, 2022 |
July 21, 2022 |
| CAS-387104-K4G4D5 |
Two records/accounts not showing up from Newport HBIS Standard datafile |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 21, 2022 |
July 21, 2022 |
| CAS-387106-C4W7N8 |
Data from deleted file still in system |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 21, 2022 |
July 21, 2022 |
| CAS-387105-F1W1C7 |
File deletion process not working |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 22, 2022 |
July 21, 2022 |
| CAS-387111-S7Y0M1 |
Record not populating for Highgate HBIS Standard file |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
July 22, 2022 |
July 22, 2022 |
| CAS-387114-X3D6W6 |
Apply mapping to new Hilton Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 25, 2022 |
July 25, 2022 |
| CAS-387137-Y3P4M3 |
Hilton datafile loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 26, 2022 |
July 25, 2022 |
| CAS-387140-H3G1P6 |
Update Account Descriptions |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 26, 2022 |
July 25, 2022 |
| CAS-387203-B7X8Z2 |
Apply Hyatt Mapping to two new Hyatt Operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 29, 2022 |
July 27, 2022 |
| CAS-387204-N8T3Z4 |
Confirm which users have accepted Cloud Analysis invitation to refresh data in excel |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 29, 2022 |
July 27, 2022 |
| CAS-387257-R2V7K3 |
Connector Question – Montage |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
July 29, 2022 |
July 29, 2022 |
| CAS-387267-C7F5D1 |
Please reprocess recenty Hyatt datafiles to ensure new accounts are added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 2, 2022 |
July 29, 2022 |
| CAS-387269-K5N2T7 |
Apply Hyatt Mapping to two new Hyatt Operating units now that new accounts are added |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 2, 2022 |
July 29, 2022 |
| CAS-387270-V2V8D5 |
New Montage Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 3, 2022 |
August 1, 2022 |
| CAS-387276-C8K8D4 |
Hyatt Datafiles added and processed successfully, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 3, 2022 |
August 1, 2022 |
| CAS-387277-S0N7J5 |
Hilton datafile loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 3, 2022 |
August 1, 2022 |
| CAS-387278-M0N0V6 |
Montage datafile loaded, but some new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 3, 2022 |
August 1, 2022 |
| CAS-387280-Y1F0B1 |
Montage datafiles loaded for new Montage OU, please apply mapping |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 4, 2022 |
August 2, 2022 |
| CAS-387281-V1B6L1 |
Gencom Marriott Datafile loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 4, 2022 |
August 2, 2022 |
| CAS-387284-Q0D3C3 |
Geolo Hyatt datafile loaded, but new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 5, 2022 |
August 3, 2022 |
| CAS-387337-K0G1X3 |
Duplicate data with no version period for specific operating unit |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 12, 2022 |
August 8, 2022 |
| CAS-387345-H0N0Q6 |
Additional Starwood User access confirmations |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 10, 2022 |
August 8, 2022 |
| CAS-387346-D0T8H8 |
Add two new users for demo 3 |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 10, 2022 |
August 8, 2022 |
| CAS-387350-X2S0T6 |
Add and Remove Sunstone Dashboards |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 11, 2022 |
August 10, 2022 |
| CAS-387352-Y7M7L1 |
Add and Remove Starwood Dashboards |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 11, 2022 |
August 10, 2022 |
| CAS-387351-V7X0Z8 |
Add and Remove Flynn Dashboards |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 11, 2022 |
August 10, 2022 |
| CAS-387353-J4M6S8 |
July datafiles for Marriott, Hilton, Hyatt, and Four Seasons added to portal |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 10, 2022 |
August 10, 2022 |
| CAS-387354-Z5N0G4 |
Add attached to Flynn portal |
Report Rendering |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 12, 2022 |
August 11, 2022 |
| CAS-387356-F8R5H6 |
Reprocess newly added datafiles, loaded, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 11, 2022 |
August 10, 2022 |
| CAS-387366-B7D0Z0 |
Summary and Financial object discrepancy |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 11, 2022 |
August 11, 2022 |
| CAS-387369-H5M1W1 |
Two Gencom Four Seasons datafiles processed, but missing some accounts/records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 15, 2022 |
August 12, 2022 |
| CAS-387370-K7P8D8 |
Two Gencom Marriott/HBIS standard datafiles processed, but are missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 16, 2022 |
August 12, 2022 |
| CAS-387374-L2L0M7 |
New Highgate operating unit loaded in HBIS standard file |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 15, 2022 |
August 15, 2022 |
| CAS-387395-K8V7P5 |
New files added to Profitsword connector |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 16, 2022 |
August 17, 2022 |
| CAS-387406-H5H1W8 |
Sunstone Highgate HBIS standard file processed successfully, but no data in excel |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 17, 2022 |
August 17, 2022 |
| CAS-387405-P8K0B4 |
EOS – Profitsword connector files missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 17, 2022 |
August 17, 2022 |
| CAS-387404-W8N5Y1 |
Texas Western and Davidson – profitsword datafiles on file process log, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(3) Low |
August 17, 2022 |
August 17, 2022 |
| CAS-387418-T8W3F9 |
New Gencom Users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 18, 2022 |
August 17, 2022 |
| CAS-387419-X8P5Z9 |
Delete file requests |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 17, 2022 |
August 17, 2022 |
| CAS-387448-D7D7S6 |
Delete file requests |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 17, 2022 |
August 17, 2022 |
| CAS-387454-M7K5B1 |
Confirm file deletion |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 17, 2022 |
August 18, 2022 |
| CAS-387453-B4Q0K5 |
Sunstone Highgate HBIS standard data files processed, but missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 18, 2022 |
August 18, 2022 |
| CAS-387457-W5T5F3 |
SH Group Datafile submitted with data for new operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 19, 2022 |
August 18, 2022 |
| CAS-387464-G6T1V3 |
Flynn Aimbridge datafile processed but missing some accounts/records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 19, 2022 |
August 22, 2022 |
| CAS-387460-J2S8C8 |
Texas Western HBIS Standard file loaded, but one record missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 18, 2022 |
August 19, 2022 |
| CAS-387459-K8N2B7 |
Flynn HBIS Standard files loaded, but some records or accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 18, 2022 |
August 22, 2022 |
| CAS-387467-B3G6L7 |
Two duplicate accounts in account table |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 19, 2022 |
August 19, 2022 |
| CAS-387472-C9J9G7 |
Starwood Davidson Profitsword connector file loaded with data for new operating unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 19, 2022 |
August 19, 2022 |
| CAS-387471-G9F1M0 |
Update mapping for new SH Group OU |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 19, 2022 |
August 19, 2022 |
| CAS-387474-B5S2X4 |
All/most of 2022-7 datafiles loaded |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 18, 2022 |
August 19, 2022 |
| CAS-387480-J1T0D3 |
Datafiles processed, but some new/duplicate accounts not showing up |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 19, 2022 |
August 22, 2022 |
| CAS-387484-X4J7J2 |
Axiom Datafile loaded, but some new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 22, 2022 |
August 22, 2022 |
| CAS-387485-K8F0V4 |
STR Connector 2022-7 datafile loaded and processed, but not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 22, 2022 |
August 20, 2022 |
| CAS-387491-H1L9S7 |
SH Group connector – Data for new 1 Hotel Nashville |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 22, 2022 |
August 30, 2022 |
| CAS-387494-D5H7X3 |
ES Nashville Davidson Profitsword datafiles loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 22, 2022 |
August 24, 2022 |
| CAS-387496-K5J3N3 |
Datafile Flynn HISJX Newport HBIS Upload Actual 2022-07.csv showing incomplete data/records or missing some accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 22, 2022 |
August 22, 2022 |
| CAS-387500-Y0D9Y3 |
Tickets can be resolved. |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 22, 2022 |
August 22, 2022 |
| CAS-387504-R5T0V7 |
Starwood HP Sugarland and AC KC Hersha PL Actual 2022-07.csv deleted, please remove corresponding auto populated values |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 22, 2022 |
August 22, 2022 |
| CAS-387510-T8J6N7 |
HISJX Newport record missing after duplicate account 86’d |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 23, 2022 |
August 24, 2022 |
| CAS-387511-D1Y5Z8 |
Davidson Profitsword datafile – ES Nashville |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
August 23, 2022 |
August 24, 2022 |
| CAS-387514-K8L6N1 |
Add two Gencom users |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 26, 2022 |
August 24, 2022 |
| CAS-387517-G8B7N5 |
Remove and add dashboard from Gencom Portal |
Report Request |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 26, 2022 |
August 26, 2022 |
| CAS-387519-Y5W3Y5 |
Please add the attached dashboard to the Gencom portal |
Report Request |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 26, 2022 |
August 26, 2022 |
| CAS-387523-T7Z4F6 |
Process Yotel Connector and three new Yotel datafiles |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 25, 2022 |
August 25, 2022 |
| CAS-387522-D0T1N4 |
Process MDO connector |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 25, 2022 |
August 25, 2022 |
| CAS-387524-C8D4H8 |
Process/update datafiles/connectors after adding/mapping new accounts |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 25, 2022 |
August 25, 2022 |
| CAS-387529-Z4Q2B5 |
One Davidson account needs department mapping reprocessed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 26, 2022 |
August 25, 2022 |
| CAS-387532-J2H8T3 |
Adjustment to Hyatt connector |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 13, 2022 |
August 29, 2022 |
| CAS-387535-Y0C9Q6 |
Add additional calculated measures to the Benchmark object |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 2, 2022 |
August 29, 2022 |
| CAS-387534-Z7J0Z0 |
Add LY Var for each Benchmark measure in the STR KPIs folder |
Other |
In Progress |
dwallace@hotelbisolutions.com |
(2) Normal |
September 9, 2022 |
August 26, 2022 |
| CAS-387542-K7D9M7 |
Account Dimension – USALI Hierarchy |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 31, 2022 |
August 29, 2022 |
| CAS-387541-L1R4R6 |
Account Dimension – Department Hierarchy |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 31, 2022 |
August 29, 2022 |
| CAS-387540-R4R5Q3 |
Account Dimension – Account & Department folders |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 31, 2022 |
August 29, 2022 |
| CAS-387544-B8V0W8 |
Adjust Department mapping for Oceans Edge Hotel |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 29, 2022 |
August 26, 2022 |
| CAS-387576-R3V1R1 |
Resend Cloud Analysis invitation to Gencom user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
August 31, 2022 |
August 31, 2022 |
| CAS-387585-X0M5W0 |
remove the attached Summary Object Measures |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 8, 2022 |
September 8, 2022 |
| CAS-387605-H6G8V7 |
Please update column header in Operating Unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 8, 2022 |
September 7, 2022 |
| CAS-387622-M5J0D7 |
New Prelim 1 Budget is loading to wrong Version and Fin Type |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 13, 2022 |
September 9, 2022 |
| CAS-387658-M6Z6F5 |
Marriott, Hilton, Hyatt August data submitted to portal |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 11, 2022 |
September 12, 2022 |
| CAS-387662-T4J9K8 |
EOS Profitsword datafile missing record |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2022 |
September 14, 2022 |
| CAS-387666-D2J8Q6 |
Four Seasons Sunstone Datafiles processed, but missing some records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2022 |
September 12, 2022 |
| CAS-387669-S8K4T8 |
Sunstone Hyatt datafiles processed successfully, but a couple records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2022 |
September 12, 2022 |
| CAS-387668-G3F2H1 |
Hilton Sunstone datafile processed, but missing some records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 12, 2022 |
September 12, 2022 |
| CAS-387663-K0Y9G5 |
Marriott 2022-8 Datafiles processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
|
September 12, 2022 |
| CAS-387679-R9P2B1 |
Gencom Marriott Datafile loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 14, 2022 |
September 14, 2022 |
| CAS-387680-F2L8Z8 |
Rosewood Connector Admin notification |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 14, 2022 |
October 26, 2022 |
| CAS-387687-R2T7Q1 |
Starwood Yotel August Datafiles processed, but missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 16, 2022 |
September 15, 2022 |
| CAS-387688-Y5F3B2 |
Starwood Davidson Profitsword connector files loaded, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 16, 2022 |
September 16, 2022 |
| CAS-387690-Q9G3J4 |
Update Account Descriptions in Account table based on the attached for SH Group – 1 Hotels |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 19, 2022 |
September 19, 2022 |
| CAS-387707-V1L7N2 |
new files loaded but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2022 |
September 19, 2022 |
| CAS-387709-K9P6W5 |
Flynn LBA datafile processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2022 |
September 19, 2022 |
| CAS-387710-H6Q3X2 |
Flynn NCG Datafile loaded, but might be missing some records or new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2022 |
September 20, 2022 |
| CAS-387713-Z6Y4V8 |
Starwood Highgate HBIS datafiles loaded, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 19, 2022 |
September 20, 2022 |
| CAS-387720-W8X3S1 |
SCG Melia datafile loaded but missing some records or accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 21, 2022 |
September 21, 2022 |
| CAS-387774-B3N9B6 |
Gencom Four Seasons Datafiles processed, but missing some records or new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 22, 2022 |
September 23, 2022 |
| CAS-387777-Y7W3B3 |
Financial Measures for Proforma Financial Type |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 28, 2022 |
October 17, 2022 |
| CAS-387778-N3Q9T5 |
Add Prelim 1 Budget Measures |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 5, 2022 |
October 17, 2022 |
| CAS-387803-J5V4V2 |
New Sunstone user |
Access |
Issue Solved |
drew.r.wallace@gmail.com |
(2) Normal |
September 28, 2022 |
September 28, 2022 |
| CAS-387805-V3F7K0 |
Mapping for Benchmark connector Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
September 28, 2022 |
September 27, 2022 |
| CAS-387808-Y7H2M1 |
Add attached accounts and mapping to the account table for HISJX |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
September 28, 2022 |
September 29, 2022 |
| CAS-387818-N2J4W3 |
Add YTD and ROY (Rest of Year) to Date dimension |
Other |
In Progress |
dwallace@hotelbisolutions.com |
(2) Normal |
October 5, 2022 |
September 30, 2022 |
| CAS-387840-Y6M6G8 |
Add Mission Hill as an option for Owner in the Owner Column of the account table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 6, 2022 |
October 3, 2022 |
| CAS-387843-Q7B5L3 |
Create new accounts for new LBA operating units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 5, 2022 |
October 3, 2022 |
| CAS-387850-L1M7M1 |
Mission Hill LBA datafiles loaded and processed, but missing records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 6, 2022 |
October 6, 2022 |
| CAS-387851-V8G5G1 |
Flynn HBIS Standard files not processing/showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 5, 2022 |
October 5, 2022 |
| CAS-387854-X0V4X7 |
FTVP dimension filter in the Summary Object doesn’t seem to be working |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 6, 2022 |
October 6, 2022 |
| CAS-387870-F3Z3V7 |
Sunstone BPP Highgate connector datafile loaded and processed but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 12, 2022 |
October 10, 2022 |
| CAS-387873-F6V6S3 |
Process Two Highgate connector datafiles |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 11, 2022 |
October 12, 2022 |
| CAS-387877-F1T8R6 |
Hilton connector 2022-9 datafiles loaded, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 11, 2022 |
October 12, 2022 |
| CAS-387879-Z7K9D4 |
Hyatt 2022-9 Datafiles added and processed successfully, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 11, 2022 |
October 12, 2022 |
| CAS-387880-S1G3M2 |
Hyatt connector 2017-12 datafile processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 11, 2022 |
October 12, 2022 |
| CAS-387882-K1S8D3 |
Marriott 2022-9 Datafiles processed, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 11, 2022 |
October 12, 2022 |
| CAS-387884-H2Y1N0 |
Sunstone Four Seasons 2022-9 datafiles loaded, but missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 12, 2022 |
October 12, 2022 |
| CAS-387895-P8M2P2 |
Add Department Descriptions to unmapped departments in department table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 12, 2022 |
October 12, 2022 |
| CAS-387900-H4W4J4 |
Merit Marriott Datafile processed but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 13, 2022 |
October 13, 2022 |
| CAS-387910-Z0Y4D4 |
Highgate connector datafile in process log, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 13, 2022 |
October 13, 2022 |
| CAS-387914-K4Z4D5 |
Highgate 2018-17 actfcst missing records |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 13, 2022 |
October 13, 2022 |
| CAS-387913-D8G7G7 |
Sunstone Highgate 2017-12 datafile missing recores/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 13, 2022 |
October 13, 2022 |
| CAS-387924-X6C9K6 |
Benchmark datafiles submitted but some records missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 14, 2022 |
October 14, 2022 |
| CAS-387928-B6H8R3 |
Process Marriott Datafiles ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 13, 2022 |
October 14, 2022 |
| CAS-387930-F7P5H1 |
Rosewood 2022-9 datafile loaded, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 14, 2022 |
October 14, 2022 |
| CAS-387942-K8X8R4 |
Gencom Benchmark 2022-9 datafiles loaded, but missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 14, 2022 |
October 14, 2022 |
| CAS-387949-C6Q2N5 |
Sunstone Highgate 2022-9 datafile processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 14, 2022 |
October 14, 2022 |
| CAS-387954-D7Q5X7 |
Gencom Benchmark 2022 Budget datafile missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 14, 2022 |
October 14, 2022 |
| CAS-387994-B6Y1K5 |
Sunstone Highgate 2022-9 records/accounts missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 17, 2022 |
October 17, 2022 |
| CAS-387999-W9C5X9 |
Gencom Benchmark datafiles processed, but missing records |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 18, 2022 |
October 18, 2022 |
| CAS-388002-V3K4T2 |
Flynn LBA datafile processed, but one record missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 18, 2022 |
October 18, 2022 |
| CAS-388005-L3V3G9 |
Datafile Flynn Raymond HBIS Upload Actual 2022-09.csv loaded, but one record/account not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 19, 2022 |
October 19, 2022 |
| CAS-388011-T3Q2L7 |
STR monthly and weekly files loaded, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 20, 2022 |
October 19, 2022 |
| CAS-388014-X9V2H9 |
Flynn Newport HBIS actual 2022-9 datafile processed, but missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 19, 2022 |
October 19, 2022 |
| CAS-388017-L7P8W0 |
Duplicate account being generated |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 21, 2022 |
October 19, 2022 |
| CAS-388018-T2S8F0 |
Starwood Davidson Profitsword actual 2022-9 datafiles processed, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 19, 2022 |
October 19, 2022 |
| CAS-388021-P5R4V0 |
starwood Highgate connector actual 2022-9 datafiles processed, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 19, 2022 |
October 19, 2022 |
| CAS-388030-X1Y7F9 |
Susntone Four Seasons actuals 2022-10 datafile processed, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 20, 2022 |
October 20, 2022 |
| CAS-388034-Y1N2G1 |
Starwood Davidson Profitsword actual 2022-9 datafiles processed, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 20, 2022 |
October 24, 2022 |
| CAS-388042-P9R2G1 |
Starwood Yotel actual 2022-9 datafiles processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 21, 2022 |
October 21, 2022 |
| CAS-388041-C8J8V3 |
Starwood Axiom 2022-9 actual datafiles processed, but missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 21, 2022 |
October 21, 2022 |
| CAS-388045-F0S7B0 |
Starwood Davidson Profitsword datafile for Embassy Suites Nashville processed, but some records not populating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 21, 2022 |
October 21, 2022 |
| CAS-388046-N8L9R0 |
Duplicate accounts for Davidson OUs 86’d |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 25, 2022 |
January 30, 2023 |
| CAS-388051-G7T0T1 |
Starwood Highgate datafiles, records for two new accounts not showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 21, 2022 |
October 21, 2022 |
| CAS-388059-F1Z2G9 |
Davidson account/record dept mapping |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 23, 2022 |
October 24, 2022 |
| CAS-388058-J9Y4G9 |
Two Highgate records still arent showing up even though accounts are in account table |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 22, 2022 |
October 22, 2022 |
| CAS-388066-X5W6K8 |
Starwood Melia 2022-9 datafile processed, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
October 24, 2022 |
October 25, 2022 |
| CAS-388071-H8H7C8 |
Rosewood RWTKP-122021.TXT loaded, but missing some records/accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 28, 2022 |
October 26, 2022 |
| CAS-388074-N6Q5T0 |
202112 Rosewood datafile not sent |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 28, 2022 |
October 27, 2022 |
| CAS-388085-K2Q2Q5 |
Apply Accounts and mapping to new SH Group operating unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 31, 2022 |
October 28, 2022 |
| CAS-388089-P6N1K3 |
Datafile Gencom COS Four Seasons PL Actual 2020-12 missing some records/accounts |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 2, 2022 |
October 28, 2022 |
| CAS-388092-N7D6M8 |
Add Accounts and mapping for new LBA OU |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 31, 2022 |
October 28, 2022 |
| CAS-388104-Q4S7C4 |
Mark all SH Group accounts as dept verify 9 |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
October 31, 2022 |
October 31, 2022 |
| CAS-388117-M4J2R0 |
Mission Hill LBA datafiles loaded and processed, but missing records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 1, 2022 |
October 31, 2022 |
| CAS-388140-L4J8Z6 |
Hilton Prelim 1 Budget datafiles loaded, but not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 2, 2022 |
November 4, 2022 |
| CAS-388142-J7N8T3 |
Add accounts, common account, and department mapping to new Bidwell Operating Unit |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 3, 2022 |
November 3, 2022 |
| CAS-388147-P3S2D2 |
Four Marriott connector prelim 1 budget datafiles loaded, but missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388150-H6C8F8 |
Resend Cloud Analysis invitation to Gencom user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 4, 2022 |
November 4, 2022 |
| CAS-388153-V2Y2R6 |
Sunstone Montage prelim 1 budget datafile missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388155-T0T6X5 |
Sunstone EOS Profitsword datafile missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388154-R3H4H3 |
Starwood HEI prelim 1 Budget datafile missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388162-Y3S0C3 |
Gencom Benchmark prelim 1 datafile loaded, but missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388161-L9P7R2 |
Sunstone V2 Hilton prelim 1 budget datafile loaded, but missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388164-F5J6K7 |
Sunstone Highgate prelim 1 budget datafile |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 4, 2022 |
| CAS-388163-F9Q4K0 |
Starwood Axiom HBIS Upload Prelim 1 Budget missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 4, 2022 |
November 8, 2022 |
| CAS-388167-N5W6B1 |
1 Hotel Copenhagen (Skt Petri) (OU 6500) not showing up in currency DKK |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 8, 2022 |
November 7, 2022 |
| CAS-388171-H7Q9M3 |
Starwood Highgate Prelim 1 Budget datafile processed, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 6, 2022 |
November 7, 2022 |
| CAS-388172-Z1W5L2 |
Gencom Benchmark Prelim 1 Budget datafile missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 6, 2022 |
November 7, 2022 |
| CAS-388175-T5G2X3 |
Gencom Marriott HBIS Upload files processed, but missing records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 7, 2022 |
November 7, 2022 |
| CAS-388177-P2F3V4 |
Starwood HEI prelim 1 Budget datafile missing statistical records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 7, 2022 |
November 7, 2022 |
| CAS-388178-T0C1P5 |
POR-PAR-% of rev-PGR measures not working with Prelim 1 Budget Financial Type |
Other |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
November 7, 2022 |
November 6, 2022 |
| CAS-388183-H3Y8D7 |
No matching file format for Aimbridge Prelim 1 Budget files |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 7, 2022 |
November 7, 2022 |
| CAS-388199-M8K1S9 |
Sunstone Aimbridge Prelim 1 Budget datafile processed, but missing Rooms Available |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 8, 2022 |
| CAS-388204-P7S9P4 |
Sunstone Sage Profitsword Prelim 1 Budget datafile processed, but not showing any data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 8, 2022 |
| CAS-388203-Y3K4R9 |
Flynn McKibbon HBIS Prelim 3 Budget datafiles processed, but one record missing even though account is in account table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 8, 2022 |
| CAS-388205-Y0N2D5 |
Three Flynn Texas Western Profitsword prelim 3 Budget datafiles processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 8, 2022 |
| CAS-388211-Y7P9W7 |
Axiom Prelim 2 Budget datafile processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 8, 2022 |
| CAS-388210-H1M2X7 |
Flynn LBA prelim 3 Budget datafile processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 8, 2022 |
| CAS-388217-L9P9M2 |
Sunstone Four Seasons prelim 1 Budget datafile processed, but not showing data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 8, 2022 |
November 11, 2022 |
| CAS-388216-G3T0H4 |
Starwood SH Group connector Prelim 1 Budget datafiles not loaded/processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 9, 2022 |
November 9, 2022 |
| CAS-388219-J3H0R8 |
Sunstone Sage Profitsword Prelim 1 Budget datafile processed, but one record not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 9, 2022 |
November 11, 2022 |
| CAS-388222-C3H2P3 |
Flynn Newport HBIS prelim 3 Budget file loaded, but some records still missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 9, 2022 |
November 11, 2022 |
| CAS-388224-F7Q0G9 |
Flynn Texas Western Profitsword Prelim 3 Budget files processed, but records missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 9, 2022 |
November 11, 2022 |
| CAS-388220-G7M0K5 |
New Flynn user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 10, 2022 |
November 10, 2022 |
| CAS-388236-G7N5H9 |
Prelim 1 Budget and FTVP measures/attributes are showing some discrepancies |
Data Issue |
In Progress |
dwallace@hotelbisolutions.com |
(2) Normal |
November 11, 2022 |
November 10, 2022 |
| CAS-388242-Z2R3D2 |
Marriott 2022-10 actual datafiles loaded, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 11, 2022 |
November 22, 2022 |
| CAS-388241-K8M1X3 |
Hilton 2022-10 actfcst datafiles loaded, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 11, 2022 |
November 11, 2022 |
| CAS-388247-B5J4H4 |
Sunstone Four Seasons 2022-10 Actfcst datafile processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 14, 2022 |
November 14, 2022 |
| CAS-388251-Q2D7W2 |
Starwood Davidson Profitsword 2022-10 datafiles processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 14, 2022 |
November 14, 2022 |
| CAS-388250-L6J6V2 |
Datafile Starwood Axiom PL Prelim 2 Budget 2023-ALL.xlsx has processed, but not seeing any data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 14, 2022 |
November 14, 2022 |
| CAS-388252-F7K6X4 |
Starwood Axiom prelim 2 budget file loaded, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 15, 2022 |
November 14, 2022 |
| CAS-388255-X1W5Y4 |
Starwood Davidson profitsword datafiles processed, but some records missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 15, 2022 |
November 15, 2022 |
| CAS-388258-Y6J2F6 |
Four Seasons connector new account adding process needs updating |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 15, 2022 |
November 15, 2022 |
| CAS-388260-H0C6G4 |
Sunstone Four Seasons record with incorrect +/- sign |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 15, 2022 |
November 16, 2022 |
| CAS-388262-C0L0T2 |
Delete old four seasons accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 21, 2022 |
November 17, 2022 |
| CAS-388264-G0Z9P7 |
Mission Hill LBA prelim 1 budget datafile processed, but not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 17, 2022 |
November 17, 2022 |
| CAS-388267-K7X3L3 |
EOS Profitsword 2022-10 datafile processed, but two records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 17, 2022 |
November 17, 2022 |
| CAS-388269-G4Z1G6 |
Sunstone Sage Profitsword 2022-10 datafile loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 17, 2022 |
November 17, 2022 |
| CAS-388272-Z7H7F2 |
Flynn Aimbridge 2022-10 datafile processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 18, 2022 |
November 19, 2022 |
| CAS-388274-V5V7L8 |
Starwood Devere 2022-10 actfcst datafile loaded, but some records/missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 21, 2022 |
December 14, 2022 |
| CAS-388273-B1P9K0 |
Starwood Melia 2022-10 datafile processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 21, 2022 |
November 22, 2022 |
| CAS-388278-P1C2M4 |
Starwood SH Group 2022-10 actfcst datafiles processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 21, 2022 |
November 20, 2022 |
| CAS-388282-W6N7H5 |
Please confirm all records/new accounts from Starwood Hersha datafiles 2022-10 are processed and added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 21, 2022 |
November 26, 2022 |
| CAS-388284-G1Z2T6 |
Flynn Profitsword Texas Western 2022-10 Datafiles processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 21, 2022 |
November 22, 2022 |
| CAS-388286-R4T0C0 |
Flynn Raymond HBIS Upload 2022-10 actfcst record not showing up even though account is in account table |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 22, 2022 |
November 23, 2022 |
| CAS-388290-C8Z7D9 |
Starwood Highgate connector datafiles loaded, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 22, 2022 |
November 23, 2022 |
| CAS-388287-Y6G7M4 |
Starwood SH Group datafile stuck in Processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
November 23, 2022 |
November 23, 2022 |
| CAS-388293-M7L4R6 |
Sunstone Hyatt Prelim 1 Budget datafile processed, but no data |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 23, 2022 |
November 26, 2022 |
| CAS-388294-Z0V9J7 |
Sunstone Marriott HBIS Standard Prelim 1 Budget datafile loaded, but missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 23, 2022 |
November 23, 2022 |
| CAS-388296-Q3C4N0 |
Sunstone MM0 Marriott HBIS Standard Prelim 1 Budget datafile loaded, but missing some records/accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 23, 2022 |
November 23, 2022 |
| CAS-388300-J9X0D4 |
Starwood Melia 2022-10 datafile processed successfully, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 23, 2022 |
November 23, 2022 |
| CAS-388299-Y0B0K8 |
Starwood McKibbon HBIS Upload 2023-ALL Prelim 1 Budget datafiles loaded, but some records/new accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 23, 2022 |
November 23, 2022 |
| CAS-388302-C6P0H5 |
Raymond RES Rogers update to department mapping |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 24, 2022 |
November 26, 2022 |
| CAS-388304-W5L9X3 |
Starwood Yotel Prelim 1 budget datafile added to portal but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 25, 2022 |
November 26, 2022 |
| CAS-388306-S6B1R6 |
Flynn STR connector data 2022-10 processed, but not showing up. |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 28, 2022 |
November 26, 2022 |
| CAS-388308-Z3L7C6 |
Starwood Yotel prelim 1 budget datafiles processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 28, 2022 |
November 28, 2022 |
| CAS-388311-B0X2K9 |
Put dates on cube Processing Request log |
Enhancement |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 2, 2022 |
December 7, 2022 |
| CAS-388313-S7X3Z0 |
Please review below two datafiles |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 28, 2022 |
November 29, 2022 |
| CAS-388314-T5K6D4 |
Flynn STR connector data 2022-10 processed, but not showing up. |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 29, 2022 |
November 29, 2022 |
| CAS-388317-M6B3J2 |
flynn STR 2021-12 datafile missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 30, 2022 |
January 3, 2023 |
| CAS-388318-W2C6R8 |
Datafile Sunstone Bidwell Sage Profitsword Prelim 1 Budget 2023-ALL.csv processed, but not all records showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 30, 2022 |
November 30, 2022 |
| CAS-388320-D5J0P0 |
Flynn Aimbridge Budget datafile processed, but no data showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 30, 2022 |
November 30, 2022 |
| CAS-388324-S1C9N8 |
Process HBIS and LBA connectors |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 30, 2022 |
December 2, 2022 |
| CAS-388326-G9D1Y7 |
Add new Starwood user |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 2, 2022 |
December 2, 2022 |
| CAS-388328-N7P8J8 |
Flynn HISJX Budget 2023-ALL datafile processed, but new account missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 30, 2022 |
December 2, 2022 |
| CAS-388329-W5M7B1 |
Flynn LBA Budget 2023-ALL Datafile processed, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
November 30, 2022 |
December 2, 2022 |
| CAS-388334-V1G0X8 |
Mission Hill LBA Actual 2022-10 datafile not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 2, 2022 |
December 2, 2022 |
| CAS-388336-V3R6B7 |
Getting Error notification and multiple/duplicate files from Output Process Log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 5, 2022 |
December 6, 2022 |
| CAS-388340-W3R6K4 |
Gencom Benchmark 2022-10 actual datafile processed, but some records not showing up even with accounts in account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 5, 2022 |
December 5, 2022 |
| CAS-388343-J1K1G9 |
Add DKK currency to the Base Currency drop down in the Output Processing Log |
Enhancement |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 13, 2022 |
December 6, 2022 |
| CAS-388345-H0Q0S8 |
Add new operating units and apply mapping |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 8, 2022 |
December 9, 2022 |
| CAS-388351-R2B6B2 |
Flynn Proforma HBIS Upload Proforma 2022-ALL.csv datafile loaded, but data not matching datafile |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 8, 2022 |
December 9, 2022 |
| CAS-388353-W6M4V2 |
Review and process Sunstone ML0 Marriott HBIS Review Upload Prelim 2 Budget 2023-ALL |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 12, 2022 |
December 14, 2022 |
| CAS-388355-P7P3B5 |
Gencom Benchmark 2022-10 Actfcst datafiles processed, but two records not showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 12, 2022 |
December 13, 2022 |
| CAS-388358-P1Y9W6 |
Hilton connector 2022-11 datafiles loading, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 12, 2022 |
December 13, 2022 |
| CAS-388357-S0L7R6 |
Hyatt connector 2022-11 actfcst and prelim 2 budget datafiles processed but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 12, 2022 |
December 13, 2022 |
| CAS-388361-P4S6P2 |
marriott 2022-11 datafiles loaded but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 13, 2022 |
December 13, 2022 |
| CAS-388390-H4D7F1 |
Ticket CAS-388274-V5V7L8 can be resolved |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 16, 2022 |
December 14, 2022 |
| CAS-388393-F7C6P6 |
Add account descriptions from datafile for HEI Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 14, 2022 |
December 14, 2022 |
| CAS-388394-H2D8S6 |
Please process system so recent changes can take effect |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 13, 2022 |
December 14, 2022 |
| CAS-388396-N7X2X3 |
Review and process HBIS Standard Review files for Marriott OUs |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 14, 2022 |
December 14, 2022 |
| CAS-388402-H5H3B5 |
Sunstone Marriott 2022-11 actfcst datafiles processed, but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 14, 2022 |
December 14, 2022 |
| CAS-388398-V1W1G4 |
Sunstone Hyatt Prelim 2 Budget datafile was added to portal last night, but didn’t process |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 14, 2022 |
December 14, 2022 |
| CAS-388403-P0V4N7 |
Sunstone Marriott HBIS Prelim 2 Budget datafiles loaded, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 15, 2022 |
December 20, 2022 |
| CAS-388405-V5F1W9 |
Four Seasons and Sage Datafiles loaded but missing new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 15, 2022 |
December 15, 2022 |
| CAS-388407-H4H8S5 |
Two Sunstone Marriott HBIS prelim 2 budget datafiles loaded for review |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 16, 2022 |
December 20, 2022 |
| CAS-388409-W5D4H6 |
Add Prelim Budget options to Output processing log |
Enhancement |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 20, 2022 |
December 20, 2022 |
| CAS-388411-J6G5S8 |
New Processing Validation log issue after deleting and reloading a file |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 19, 2022 |
December 19, 2022 |
| CAS-388414-D1G4B0 |
Additional Account-Department reassignments for Boston Park Plaza (3250) |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 18, 2022 |
December 19, 2022 |
| CAS-388417-S3J6V8 |
Sunstone Highgate Prelim 2 Budget file loaded, but not all records processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 19, 2022 |
December 19, 2022 |
| CAS-388420-M8K4H1 |
Aimbridge calculated record error when deleting file |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 19, 2022 |
December 19, 2022 |
| CAS-388422-L9X4J2 |
Two Texas Western Profitsword 2022-11 actual records not showing up, but accounts in account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 19, 2022 |
December 19, 2022 |
| CAS-388425-M3M3L2 |
More account-department reassignments for Boston Park Plaza (3250) (continuation of CAS-388413 |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 19, 2022 |
December 20, 2022 |
| CAS-388426-H8T5Z2 |
Use the attach for 178 new Highgate Operating Units mappings |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
|
December 23, 2022 |
| CAS-388429-J9D4R7 |
Flynn Proforma HBIS Upload Proforma 2022-ALL.csv datafile reloaded, but no data showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 22, 2022 |
December 23, 2022 |
| CAS-388433-R7B7K3 |
Datafile Sunstone BPP Highgate Budget 2022-ALL.csv showing up without version period or months |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 23, 2022 |
December 23, 2022 |
| CAS-388432-X6G2C3 |
Datafile Sunstone BPP Highgate Prelim 2 Budget 2023-ALL.csv showing up in cube and excel output, but is yellow on Validation Process log |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 27, 2022 |
December 23, 2022 |
| CAS-388437-Y1V4C3 |
Sunstone Highgate Dept mismatch |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 23, 2022 |
December 23, 2022 |
| CAS-388439-J2J2C1 |
Flynn LBA records missing with accounts in account table |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 23, 2022 |
December 23, 2022 |
| CAS-388441-Y9Y9G5 |
Starwood-Hersha record missing with account in account table |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 23, 2022 |
December 23, 2022 |
| CAS-388446-G0K1X5 |
Unmapped Accounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 26, 2022 |
December 26, 2022 |
| CAS-388448-B9N8V1 |
Remap the attached accounts to the updated departments |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 26, 2022 |
December 27, 2022 |
| CAS-388450-D9G7B7 |
Flynn Highgate datafiles only processing some of the records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 26, 2022 |
December 27, 2022 |
| CAS-388452-N6B8F7 |
Starwood McKibbon HBIS Standard Upload 2022-11 ActFcst datafiles processed, but possible Account with Department Mismatch |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 27, 2022 |
December 27, 2022 |
| CAS-388456-C3J2B8 |
Axiom Connector Department ID Issue |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 28, 2022 |
December 29, 2022 |
| CAS-388458-B4W7S4 |
Add Accounts to McKibbon Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
December 30, 2022 |
December 28, 2022 |
| CAS-388460-M3X0W0 |
Highgate Accounts/Records |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 28, 2022 |
January 3, 2023 |
| CAS-388463-B6N6H7 |
Profitsword datafile load/refresh |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 28, 2022 |
December 29, 2022 |
| CAS-388466-Z1H6Q3 |
Add 2023 Version Periods to Version Period drop down in Output Process Log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 29, 2022 |
December 29, 2022 |
| CAS-388469-T0J4R2 |
Please process the connectors in the Cube Processes Log ASAP |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 29, 2022 |
December 30, 2022 |
| CAS-388472-G4X7Z3 |
Please send me an excel list of all unmapped accounts |
Report Request |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 30, 2022 |
January 3, 2023 |
| CAS-388474-J1N8W5 |
STR Flynn 2022-11 datafile processed, but data not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
December 30, 2022 |
January 3, 2023 |
| CAS-388481-G5D2D8 |
Aimbridge Calculated record duplication error |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 3, 2023 |
January 4, 2023 |
| CAS-388484-H6F5V5 |
Flynn STR 2022-11 and 2021-12 aren’t showing up properly |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 4, 2023 |
January 4, 2023 |
| CAS-388490-Q8H5R8 |
Gencom Benchmark Datafiles 2022-12 datafiles processed but two records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 8, 2023 |
January 9, 2023 |
| CAS-388496-K5J1D5 |
Hilton Datafiles loaded, but some new records/accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 9, 2023 |
January 9, 2023 |
| CAS-388495-N2W9Y5 |
Hyatt Datafiles processed, but some new records/accounts not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 9, 2023 |
January 9, 2023 |
| CAS-388497-M0M5P0 |
Removed Duplicate Hersha Accounts |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 10, 2023 |
January 9, 2023 |
| CAS-388500-H5M6F2 |
Account mapping updates complete, files added/removed |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 9, 2023 |
January 10, 2023 |
| CAS-388502-G8H1W8 |
Deactivate Gencom User |
Access |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 13, 2023 |
January 10, 2023 |
| CAS-388504-V4L7P3 |
Starwood Highgate Datafile loaded, but duplicate accounts being created |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 10, 2023 |
January 11, 2023 |
| CAS-388507-H3R9T9 |
Starwood Highgate record/account not showing up even though it is in the account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 11, 2023 |
January 11, 2023 |
| CAS-388511-Y4T3S5 |
Highgate Department mismatch on old HBIS standard upload files |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 11, 2023 |
January 11, 2023 |
| CAS-388514-M0Q8Y8 |
Sunstone Aimbridge, Four Seasons, Montage, and Sage Profitsword files processed, but missing some new accounts/records |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 13, 2023 |
January 23, 2023 |
| CAS-388519-J2Q1S5 |
Sunstone Sage Profitsword file processed and new accounts added, but records still missing |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 15, 2023 |
January 16, 2023 |
| CAS-388518-R3P3H5 |
Sunstone Four Seasons datafile processed and new departments added, but new accounts/records still missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 15, 2023 |
January 23, 2023 |
| CAS-388517-M4C4B5 |
Sunstone EOS Profitsword datafile processed, but one new account/record not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 15, 2023 |
January 16, 2023 |
| CAS-388521-J4Z2P5 |
Some summary measures aren’t populating |
Other |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
|
January 17, 2023 |
| CAS-388524-K9V4H8 |
Starwood Hersha 2022-12 actfcst datafiles loaded, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 18, 2023 |
January 18, 2023 |
| CAS-388525-C2H5R8 |
Gencom Marriott HBIS Standard Historical Data loaded, but not showing up correctly |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 23, 2023 |
| CAS-388528-N7Z1H9 |
Starwood Davidson Profitsword 2022-12 actfcst datafiles processed, but missing some records/new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 18, 2023 |
January 18, 2023 |
| CAS-388531-Z1M2W2 |
Sunstone Marriott HBIS Standard 2023 Budget files submitted for review and processing |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 23, 2023 |
| CAS-388535-N4D8B3 |
Gencom Four Seasons 2022-12 actfcst datafiles processed, but some records/new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 19, 2023 |
| CAS-388539-C7D5L5 |
Flynn Newport HBIS standard 2022-12 actfcst datafile loaded, but missing some new accounts |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 19, 2023 |
| CAS-388541-Q3J3H0 |
Flynn McKibbon HBIS Standard 2022-12 actfcst files loaded, but missing new account |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 19, 2023 |
| CAS-388540-C1K4J3 |
Flynn Texas Western Profitsword 2022-12 actfcst files processed, but new account not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 19, 2023 |
| CAS-388543-L8X9S0 |
Starwood Highgate 2019, 2020, and 2021 datafiles loaded, but some records/accounts missing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 20, 2023 |
| CAS-388547-X8M5X4 |
Starwood Hersha 2022-12 datafile processed and new accounts added, but records missing, possible dept mismatch |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 19, 2023 |
January 20, 2023 |
| CAS-388546-D2H0R2 |
SH Group connector files not showing up properly on Validation Status Log |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 24, 2023 |
January 23, 2023 |
| CAS-388551-L7B5P1 |
Starwood McKibbon datafiles loaded, but some records/new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 20, 2023 |
January 23, 2023 |
| CAS-388552-D0P0C1 |
Starwood SH Group datafiles not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 22, 2023 |
January 23, 2023 |
| CAS-388555-J8B2B6 |
Starwood Highgate 2022-12 actfcst datafile processed, but some records not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 23, 2023 |
January 23, 2023 |
| CAS-388557-G6Q3R0 |
Flynn STR December datafile loaded, but not processed |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 23, 2023 |
January 24, 2023 |
| CAS-388560-Y2D1D3 |
Gencom Four Seasons 2023 Budget datafiles loaded, but some records/new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 23, 2023 |
January 24, 2023 |
| CAS-388565-D0Z2R2 |
Flynn Highgate 2022-12 actfcst datafile loaded, but some records not showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 24, 2023 |
January 24, 2023 |
| CAS-388571-J3N0R4 |
Starwood SH Group 2022-12 datafiles new accounts not added to account table |
Processing Issue |
In Progress |
dwallace@hotelbisolutions.com |
(2) Normal |
January 26, 2023 |
January 24, 2023 |
| CAS-388575-J0J7P9 |
Hersha Datafile 2022-12 FF&E Account has incorrect amounts |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 25, 2023 |
January 25, 2023 |
| CAS-388606-K2L0D6 |
Flynn Highgate 2022-11 actfcst datafile processed, but no records showing up |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 25, 2023 |
January 26, 2023 |
| CAS-388616-D2Z5W5 |
Process HBIS datafile/partition ASAP. |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 25, 2023 |
January 26, 2023 |
| CAS-388654-T4Q0W1 |
Files stuck in Processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
January 30, 2023 |
January 29, 2023 |
| CAS-388664-R6S6H4 |
Starwood Axiom 2022-12 DAtafile loaded, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 30, 2023 |
January 31, 2023 |
| CAS-388663-J6Q7P0 |
Starwood HEI 2023 Budget datafile loaded, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 31, 2023 |
January 31, 2023 |
| CAS-388662-Q3N6H0 |
Two Starwood Hersha datafiles loaded, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 31, 2023 |
January 31, 2023 |
| CAS-388661-N0Z4R4 |
Starwood Hersha 2023 Budget datafile loaded, but new account not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 31, 2023 |
January 31, 2023 |
| CAS-388666-F1Q4K8 |
Sunstone Four Seasons 2023 Budget record coming through with wrong +/- sign |
Data Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 30, 2023 |
January 31, 2023 |
| CAS-388668-Q2J8G2 |
Add Account to all 179 Flynn Highgate Operating Units |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 31, 2023 |
January 31, 2023 |
| CAS-388670-F3V2H6 |
Flynn Highgate files loaded |
Data Refresh |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
January 31, 2023 |
February 2, 2023 |
| CAS-388673-V0Q2K4 |
SH Group Datafiles processing and Validation issues |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 2, 2023 |
February 2, 2023 |
| CAS-388675-Y0H4T2 |
Merit Marriott 2023 Budget Datafile loaded, but new accounts not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 1, 2023 |
February 2, 2023 |
| CAS-388678-N0Q0K7 |
Add column to Operating Unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 7, 2023 |
February 7, 2023 |
| CAS-388679-G6F8C8 |
Datafile Flynn Highgate Actual 2022-11 added to portal, but not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 3, 2023 |
February 7, 2023 |
| CAS-388681-S6S0P8 |
Starwood Hersha 2023 Budget datafile loaded, but new account not added to account table |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 3, 2023 |
February 3, 2023 |
| CAS-388682-P1N0R5 |
Hersha Connector Automation – ZZ9999000 – FF&E Contribution Account issue |
Other |
In Progress |
dwallace@hotelbisolutions.com |
(1) High |
February 6, 2023 |
February 3, 2023 |
| CAS-388684-X5N9V8 |
Gencom Marriott HBIS Standard Review files loaded, please review and process |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 6, 2023 |
February 3, 2023 |
| CAS-388687-Z4G9G4 |
Review/update new RBH connector mapping/processing. |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 7, 2023 |
February 7, 2023 |
| CAS-388689-N2V6H5 |
Rosewood Datafile processed, but some new accounts not added |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 3, 2023 |
February 7, 2023 |
| CAS-388694-F1R8S2 |
Flynn Highgate 2022-11 actfcst datafile processed, but some records/new accounts not showing up |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 7, 2023 |
February 7, 2023 |
| CAS-388699-S3T9H9 |
Add new Owner to dropdown list in operating unit table |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 8, 2023 |
February 6, 2023 |
| CAS-388700-V2Q9C5 |
Add Accounts to Sage-Bidwell |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 7, 2023 |
February 7, 2023 |
| CAS-388703-Y7M5S0 |
Flynn Aimbridge Actuals 2022-12 datafile not processing |
Processing Issue |
Issue Solved |
dwallace@hotelbisolutions.com |
(1) High |
February 7, 2023 |
February 7, 2023 |
| CAS-388706-S8N1N8 |
Copy mapping for Sage to new OU |
Other |
Issue Solved |
dwallace@hotelbisolutions.com |
(2) Normal |
February 8, 2023 |
February 7, 2023 |