+ New Support Request

Ticket Number Issue Summary Feature Issue Status Email Urgency Desired Resolution Date Last Updated
CAS-385127-C0W6Y1 Starwood API Enhancement Issue Solved dwallace@hotelbisolutions.com (2) Normal December 22, 2021 February 11, 2022
CAS-385594-G1N8Q0 Schulte Automation removals Data Issue Issue Solved dwallace@hotelbisolutions.com (3) Low February 1, 2022 February 14, 2022
CAS-385425-Q6G9D0 aimbridge data issue Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 9, 2022 February 14, 2022
CAS-385410-L9Q3R3 Possible duplicate accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 9, 2022 February 14, 2022
CAS-385603-S3S0T7 Looks like the cube has not processed since yesterday Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 11, 2022 February 11, 2022
CAS-385614-W0P5P0 Newport datafile processed successfully, but new missing some data Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 16, 2022
CAS-385617-N4D5J0 Aimbridge Datafile processed successfully, but Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 14, 2022
CAS-385618-J7X6Y8 Raymond Datafile processed successfully, but new accounts did not get added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2022 February 14, 2022
CAS-385619-T5X9S8 LBA Accounts continually being created and mapped to specific department, but look like duplicates Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 24, 2022
CAS-385620-T0S3H3 Raymond Mapping changed departments Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 16, 2022
CAS-385621-R1Y6Z8 New accounts created and mapped, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 15, 2022 February 15, 2022
CAS-385630-K1X5G7 Hersha Hilton Daytona Accounts not pulled in from datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 15, 2022 February 16, 2022
CAS-385632-Q6Q9T7 Newport duplicate accounts being repeatedly generated and mapped to old department Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 17, 2022 February 24, 2022
CAS-385636-S2X1M3 Please keep the cube refreshing as frequently as possible Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 16, 2022 February 22, 2022
CAS-385638-V5N3X4 Hersha Hilton Daytona Datafile processed without pulling in all rows from datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 17, 2022 February 17, 2022
CAS-385640-Q3P0Z7 Files can’t be processed due to invalid number format (scientific notation.) Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 17, 2022 February 17, 2022
CAS-385604-G8R7Q5 New Summary Object Measures Enhancement Issue Solved sshan@starwood.com (2) Normal January 15, 2022 February 11, 2022
CAS-385646-W1M9D1 Add Version Period 2016-12 to Output Process Log Version Period Selection drop down Permissions Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 18, 2022 February 18, 2022
CAS-385647-S1G8C7 Please reprocess datafile Starwood DABDH Hersha PL Actual 2016-12.csv to correct custom account values Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 18, 2022 February 22, 2022
CAS-385648-S1V9K9 HBIS Standard Highgate Files processed successfully, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 19, 2022 February 21, 2022
CAS-385649-W7R1K3 Please refresh the cube Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High February 18, 2022 February 21, 2022
CAS-385671-R5F5T9 Update Highgate Mapping Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 22, 2022 February 22, 2022
CAS-385672-B5K7J1 Davidson Duplicate accounts being generated Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 22, 2022 March 14, 2022
CAS-385678-L3S4K3 Highgate HBIS Upload format datafiles processed successfully, but erroneous data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 23, 2022 February 23, 2022
CAS-385679-B3S9M8 New user – HotelBIS Demo Access Issue Solved dwallace@hotelbisolutions.com (2) Normal February 24, 2022 February 23, 2022
CAS-385682-B0F7S8 Reprocess Highgate HotelBIS Standard files Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 23, 2022 February 23, 2022
CAS-385685-V1J3C2 Mapping removed when I changed Operating Unit name Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal February 28, 2022 February 24, 2022
CAS-385689-K7X2X6 Innventures HBIS Standard datafile processed successfully but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 24, 2022 February 24, 2022
CAS-385708-R0S7L4 Mckibbon mapping – apply mapping to newly added hotels Other Issue Solved dwallace@hotelbisolutions.com (1) High February 25, 2022 February 25, 2022
CAS-385709-C9H4J5 Yotel Duplicate ATransIDs Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 25, 2022 March 1, 2022
CAS-385711-W4L3S8 Reprocessing Hersha Hilton Daytona Datafile, remove/add automation values Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 25, 2022 February 25, 2022
CAS-385728-Q6Y0K4 New Starwood users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal March 2, 2022 February 28, 2022
CAS-385735-F7Y0H9 Several HBIS Standard datafiles with McKibbon data have loaded successfully, but there is still no data Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 26, 2022 March 1, 2022
CAS-385738-R2C2R3 Reprocess Hersha AC KC/Hyatt Place Datafiles so ZZ9999000 – FF&E account is populated Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 26, 2022 March 27, 2022
CAS-385760-C3Z5L9 McKibbon HBIS Standard Datafiles processed successfully, but new accounts not added to table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High February 28, 2022 March 1, 2022
CAS-385765-F6N5V5 McKibbon HBIS standard upload files, still missing a few new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 1, 2022 March 14, 2022
CAS-385779-K3K3Q7 Marriott Old Town data missing from one account Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 7, 2022 March 16, 2022
CAS-385786-T1N4Y0 Newport HotelBIS standard upload processed successfully, but new account not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 4, 2022 March 4, 2022
CAS-385792-P7V4P0 Raymond HotelBIS Standard datafile loaded successfully but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 4, 2022 March 4, 2022
CAS-385796-F0T2K2 Melia Datafiles processed, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 7, 2022 March 7, 2022
CAS-385797-W0W4K0 Melia Datafiles processed, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 7, 2022 March 5, 2022
CAS-385806-S4Y5S8 McKibbon HBIS Standard Datafile processed successfully, but now account not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 7, 2022 March 7, 2022
CAS-386158-F2X6D9 Melia datafile processed successfully, but automated account values not populated Processing Issue Issue Solved drew.r.wallace@gmail.com (2) Normal March 11, 2022 March 14, 2022
CAS-386157-V3R1S3 DeVere Datafile processed for new Operating Unit, but new accounts need to be added Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 14, 2022 March 15, 2022
CAS-386156-B4G5N7 Axiom HBIS Standard Datafile processed and accounts added, but missing data Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 14, 2022 March 14, 2022
CAS-386147-P3Z1J6 Marriott datafile loaded and processed, but Summary Measures not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 14, 2022 March 15, 2022
CAS-386160-Y2Y6S7 LBA Datafile processed successuflly, but new account missing from account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 15, 2022 March 14, 2022
CAS-386167-D5W7W0 Department Mapping Process creating duplicate accounts in different departments Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 17, 2022 April 20, 2022
CAS-386169-Y9H8K2 Merit Marriott Datafile processed successfully but extra values showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 17, 2022 March 17, 2022
CAS-386176-H4S0M7 File process log connector issue Processing Issue In Progress dwallace@hotelbisolutions.com (2) Normal March 21, 2022 March 17, 2022
CAS-386177-S8H7S1 Davidson Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 18, 2022 March 18, 2022
CAS-386178-N2J6V0 LBA Datafile processed successuflly, but new account missing from account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 18, 2022 March 18, 2022
CAS-386189-N1N0H6 Disable user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal March 19, 2022 March 18, 2022
CAS-386188-L1R5G4 Hilton datafile loaded, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 19, 2022 March 18, 2022
CAS-386211-T7L8F6 Several HBIS Standard McKibbon datafiles not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 23, 2022 March 23, 2022
CAS-386212-W4S0K7 Getting Production Data Sync emails, but not the Production Cube has Processed emails Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High March 22, 2022 March 23, 2022
CAS-386224-X2L3G3 Deleting and reloading Hersha file, need auto populated account to be reset Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 24, 2022 March 23, 2022
CAS-386225-Q1F3Z3 SH Group Account/Department not loading properly Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal March 24, 2022 March 23, 2022
CAS-386262-S9Y5D9 Hersha Connector automation Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 28, 2022 March 29, 2022
CAS-386261-V2R8V6 Some Accounts/data not showing up in outputs Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 28, 2022 March 29, 2022
CAS-386260-C9V8S9 Files in documents section not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 27, 2022 March 29, 2022
CAS-386263-T4T8N8 Highgate HBIS upload file not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High March 29, 2022 March 29, 2022
CAS-386279-X1T8K5 Mapping Update for New Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal March 31, 2022 March 30, 2022
CAS-386291-D0V8B0 Please use the attached to complete the mapping of the listed accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 2, 2022 April 1, 2022
CAS-386293-X1S8N3 Mapping outstanding McKibbon Accounts Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 1, 2022 April 1, 2022
CAS-386295-L0S9T0 Double Check/correct mapping for 232-Apple and HISJX-Apple to remove duplicate/erroneous department assignments Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 2, 2022 April 18, 2022
CAS-386294-B6P9X6 Create new accounts and apply mapping for new operating units Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 1, 2022
CAS-386304-Q6Z5N2 Apply Mapping to new Operating Unit – Hilton San Diego Gas Lamp Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 4, 2022
CAS-386305-Q6P4R5 Apply Mapping to new Operating Unit – Hyatt Regency San Francisco Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 4, 2022
CAS-386306-M2R2D2 Cube Updating? Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 2, 2022 April 4, 2022
CAS-386315-V5N4B9 Please Update Mapping for two McKibbon Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 4, 2022
CAS-386316-H3L0V8 Update Raymond RES Rogers [RAY] Mapping with the attached Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 4, 2022
CAS-386325-K7V5G6 Add new users Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 6, 2022 April 7, 2022
CAS-386329-G7X6X6 Update mapping for new Marriott Operating Units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 7, 2022 April 7, 2022
CAS-386331-B1V8R3 Don’t have access to Sunstone portal Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 8, 2022 April 7, 2022
CAS-386374-W8C6X3 Update mapping for NCG, Texas Western, Highgate, and McKibbon Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 15, 2022 April 14, 2022
CAS-386401-N8Z7F3 Please check processing queue and make sure all files are processed Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 15, 2022 April 15, 2022
CAS-386415-G1R6K3 Summary Object non populating for Version Period 2022-03 Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 17, 2022 April 18, 2022
CAS-386414-C6Z9J7 CAS-386295-L0S9T0 can be resolved. Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 19, 2022 April 18, 2022
CAS-386417-W7N6K8 Actual POR & PAR from Financial Object not populating for Hyatt Regency SFO Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 18, 2022 April 18, 2022
CAS-386416-Z5W0X6 New accounts not added to Demo hotels Processing Issue In Progress dwallace@hotelbisolutions.com (2) Normal April 20, 2022 April 16, 2022
CAS-386426-T4P6D0 Missing Axiom 2022 Budget Data Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal April 19, 2022 April 18, 2022
CAS-386434-D9C4G8 Please update the cube ASAP Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal April 20, 2022 April 20, 2022
CAS-386436-H4X6W1 Recent datafiles not showing up in outputs Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 20, 2022 April 21, 2022
CAS-386438-M1Q8T2 Files processed successfully and accounts in account table, but some data not showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 21, 2022 April 25, 2022
CAS-386439-B7F5Q3 HBIS Standard Highgate Datafiles process, but new accounts not added Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 21, 2022 April 22, 2022
CAS-386441-B0D3B7 Hersha Connector Automation – ZZ9999000 – FF&E Contribution Account issue Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 22, 2022 April 27, 2022
CAS-386444-B1R9M1 Missing accounts/values showing up, but only partially Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 23, 2022 April 25, 2022
CAS-386446-F0Q6S6 Ticket Number: CAS-386438-M1Q8T2 can be resolved Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 27, 2022 April 25, 2022
CAS-386447-W4G5Q0 Ticket Number: CAS-386444-B1R9M1 can be resolved Other Issue Solved dwallace@hotelbisolutions.com (2) Normal April 27, 2022 April 25, 2022
CAS-386448-R3W4H1 Please add/adjust the mapping for the attached accounts/operating units Other Issue Solved dwallace@hotelbisolutions.com (1) High April 25, 2022 May 6, 2022
CAS-386455-F2T7Z4 Datafiles processed successfully, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 27, 2022 April 27, 2022
CAS-386457-B5D4G5 Add/Remove Users to Demo 1 Access Issue Solved dwallace@hotelbisolutions.com (2) Normal April 29, 2022 April 28, 2022
CAS-386458-M3N1S7 Specific McKibbon account not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 28, 2022 April 28, 2022
CAS-386459-X3K6T2 Specific Newport Account not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 28, 2022 April 28, 2022
CAS-386462-Q3T8G3 Cont’ Specific Newport Accounts not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 28, 2022 April 28, 2022
CAS-386463-F7N8Z5 Hotels assigned to multiple owners not showing up Access In Progress dwallace@hotelbisolutions.com (2) Normal April 4, 2022 April 28, 2022
CAS-386466-P5D6P5 McKibbon HBIS Standard Datafile processed successfully, but data not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 28, 2022 April 29, 2022
CAS-386468-Q7K8Q2 Raymond Accounts in table, but not values not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 2, 2022 April 29, 2022
CAS-386473-N4N5N4 Newport Accounts in Account table, but values not populating Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 2, 2022 April 29, 2022
CAS-386474-V9K0R4 Add new accounts for Axiom Budget Upload Other Issue Solved dwallace@hotelbisolutions.com (1) High April 29, 2022 April 29, 2022
CAS-386480-P6L9Q8 Please confirm specific Raymond accounts from specific datafile are processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 29, 2022 April 30, 2022
CAS-386479-F1R2T8 Please confirm Newport HBIS Upload file processed and records showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High April 29, 2022 April 30, 2022
CAS-386494-S9B2Z5 Apply mapping to new operating units Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 3, 2022 May 6, 2022
CAS-386498-L5H1P2 Please make sure all records from recent datafiles are loaded Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 4, 2022 May 6, 2022
CAS-386501-Y6Z7J2 System Refresh and Demo tomorrow Data Refresh Issue Solved dwallace@hotelbisolutions.com (2) Normal May 4, 2022 May 6, 2022
CAS-386505-G3B1G3 Partial Data Refresh Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 5, 2022 May 9, 2022
CAS-386506-B4K4S6 Axiom Data Discrepancy for 2022 Budget Data Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 5, 2022 May 9, 2022
CAS-386508-D4F7Z3 Axiom 2022-3 RESI Datafile, new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 9, 2022
CAS-386509-S0Y6R7 Axiom 2022-3 DRAG datafile missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 6, 2022 May 9, 2022
CAS-386528-V5X1X9 HBIS Standard Axiom datafile processed successfully, but new accounts not added to table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 9, 2022 May 10, 2022
CAS-386529-B8P3J8 Please refresh Axiom, Melia, and HBIS connector data Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 9, 2022 May 10, 2022
CAS-386530-D6Q7F7 Please refresh the below account Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 9, 2022 May 10, 2022
CAS-386531-G5J6R4 Update Four Seasons Napa mapping Other Issue Solved dwallace@hotelbisolutions.com (2) Normal May 13, 2022 May 11, 2022
CAS-386533-Q7C2R0 Sunstone User missing some dimensional items in excel Report Rendering Issue Solved dwallace@hotelbisolutions.com (1) High May 12, 2022 May 13, 2022
CAS-386536-C9G0P1 Process updates for Specific Connectors Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 12, 2022 May 13, 2022
CAS-386540-B3B4P4 At least one new account didn’t get added to account table from recent Marriott file Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 13, 2022 May 13, 2022
CAS-386541-C4X9W1 Please do a partial refresh for Marriott Connector; four Merit owned hotels Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 13, 2022 May 13, 2022
CAS-386554-V8Q2M6 Add new Sunstone User Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 18, 2022 May 17, 2022
CAS-386553-D1C3F5 Four Seasons datafiles loaded, but missing new accounts Processing Issue In Progress dwallace@hotelbisolutions.com (1) High May 17, 2022 May 16, 2022
CAS-386555-D4P1X9 Aimbridge Datafile processed successfully, but missing new accounts Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 17, 2022 May 19, 2022
CAS-386556-S3P8V5 Marriott datafiles loaded, but new accounts not added to account table Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 17, 2022 May 16, 2022
CAS-386559-C4W2V5 Newport HBIS Upload 2019-12 and 2020-12 loaded, but some data missing Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 18, 2022 May 19, 2022
CAS-386558-S5Y7V0 Datafile Flynn-Apple HISJX Newport FFE HBIS Upload Actual 2021-12 not all values showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 17, 2022 May 19, 2022
CAS-386557-V2K7C2 Raymond HBIS Standard FFE Datafiles processed, but only partial data showing up Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 17, 2022 May 19, 2022
CAS-386563-C5S2L6 Deactivate Starwood user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 20, 2022 May 17, 2022
CAS-386572-P9M8W1 Please process cube and/or connectors and newly added datafiles, ensure all new accounts are added Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 18, 2022 May 19, 2022
CAS-386573-G5C0C9 Deactivate HotelBIS admin user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 May 19, 2022
CAS-386578-G3S9W1 Add new sunstone user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 20, 2022 May 20, 2022
CAS-386577-B2J6P1 Four Seasons NVC 2022 Budget Datafile Processing Issue In Progress dwallace@hotelbisolutions.com (2) Normal May 23, 2022 May 20, 2022
CAS-386580-G0K2B4 HISJX HBIS Standard 2022-4 file processed, but not showing all data Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386579-W4F2K4 NCG HotelBIS Standard Datafile processed, but one records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386581-J2F5H5 Four Flynn Aimbridge HBIS Standard files loaded, but not processing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386585-H9Y1S9 Davidson datafile processed successfully, but values from one records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386584-Z8B3D6 Davidson datafile processed successfully, but values from somerecords not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386583-Y2Y9C0 Davidson datafiles processed, but records missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386582-X2V2H1 McKibbon HBIS Standard files processed successfully, but some records not showing up Processing Issue Issue Solved dwallace@hotelbisolutions.com (1) High May 20, 2022 May 20, 2022
CAS-386591-Y1S3K6 Aimbridge HBIS Standard files loaded, but some accounts missing Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 22, 2022 May 21, 2022
CAS-386597-Z4J5N3 Delete/ Add datafile Processing Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 May 22, 2022
CAS-386598-G6D8G6 Summary Object – Financial Object discrepancies Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 May 23, 2022
CAS-386599-P7B7R2 Adjust mapping for specific Davidson account Data Issue Issue Solved dwallace@hotelbisolutions.com (2) Normal May 23, 2022 May 22, 2022
CAS-386608-S0R2H2 After new dashboards are added to Demo 3, add new user Access Issue Solved dwallace@hotelbisolutions.com (2) Normal May 24, 2022 May 23, 2022
CAS-386617-Y6R1L2 Please process cube so all files in the delete file queue are removed Data Refresh Issue Solved dwallace@hotelbisolutions.com (1) High May 24, 2022 May 24, 2022
CAS-386618-W2P5P3 Please reprocess cube so all new HBIS standard files are loaded Data Refresh In Progress dwallace@hotelbisolutions.com (1) High May 24, 2022 May 24, 2022
CAS-386621-K5C7M8 Remap specific McKibbon Account Data Issue In Progress dwallace@hotelbisolutions.com (2) Normal May 25, 2022 May 24, 2022
CAS-386627-N8T6F0 McKibbon HBIS Standard new accounts, records missing Processing Issue In Progress dwallace@hotelbisolutions.com (1) High May 24, 2022 May 24, 2022
CAS-386639-D6P8X0 McKibbon HBIS Standard new account not added Processing Issue In Progress dwallace@hotelbisolutions.com (1) High May 24, 2022 May 24, 2022
CAS-386640-K7G2Q4 Highgate HBIS standard 2022-04 datafile loaded, but not all records showing up Processing Issue In Progress dwallace@hotelbisolutions.com (1) High May 24, 2022 May 24, 2022
CAS-386657-W7S3B6 Adjust Highgate Operating Unit mappings according to the attached Data Issue In Progress dwallace@hotelbisolutions.com (1) High May 25, 2022 May 25, 2022
CAS-386659-N3T6K9 Additional Highgate mapping adjustments Data Issue In Progress dwallace@hotelbisolutions.com (2) Normal May 27, 2022 May 25, 2022