+ New Support Ticket

Ticket Number Issue Summary Feature Issue Status Email Urgency Desired Resolution Date Last Updated
CAS-390825-L0X6X3 Online version of Xiong report returning incorrect data Data Issue In Progress fkonkel@actusdata.com (2) Normal June 30, 2024 June 29, 2024
CAS-391220-L8X5C1 Add summary measures outlined in the attached Other In Progress dwallace@hotelbisolutions.com (2) Normal November 13, 2024 November 11, 2024
CAS-391390-G3K9R4 STR datafile loaded, but a few properties data not showing up (this is the original STR connector into the Benchmark Object in the core cube) Processing Issue In Progress dwallace@hotelbisolutions.com (1) High December 24, 2024 December 21, 2024
CAS-391427-J5M8X7 Comparison Object – ActFcst Comparison not filtering correctly with MonthName in Date Object (continued from prior ticket) Data Issue In Progress dwallace@hotelbisolutions.com (2) Normal January 17, 2025 January 14, 2025
CAS-391428-N5G7X9 File upload notifications Other In Progress dwallace@hotelbisolutions.com (2) Normal January 17, 2025 January 14, 2025
CAS-391429-F4M4L9 Some records in STR cube (STR Manual Connector) are not showing up correctly because entities do not have all the correct accounts in the account table Other In Progress dwallace@hotelbisolutions.com (2) Normal January 17, 2025 January 14, 2025
CAS-391431-C3J4L8 Files deleted in new portal, but deletion not completed in system Processing Issue In Progress dwallace@hotelbisolutions.com (1) High January 16, 2025 January 16, 2025
CAS-391433-L0S6R7 Ensure delete file notifications are enabled on new portal and new delete process Other In Progress dwallace@hotelbisolutions.com (2) Normal January 22, 2025 January 17, 2025
CAS-391475-T8N4L6 Highgate connector creating duplicate accounts Processing Issue In Progress dwallace@hotelbisolutions.com (2) Normal January 24, 2025 January 22, 2025