+ New Support Ticket

Ticket Number Issue Summary Feature Issue Status Email Urgency Desired Resolution Date Last Updated
CAS-386416-Z5W0X6 New accounts not added to Demo hotels Processing Issue In Progress dwallace@hotelbisolutions.com (2) Normal April 20, 2022 April 16, 2022
CAS-387534-Z7J0Z0 Add LY Var for each Benchmark measure in the STR KPIs folder Other In Progress dwallace@hotelbisolutions.com (2) Normal September 9, 2022 August 26, 2022
CAS-387818-N2J4W3 Add YTD and ROY (Rest of Year) to Date dimension Other In Progress dwallace@hotelbisolutions.com (2) Normal October 5, 2022 September 30, 2022
CAS-388178-T0C1P5 POR-PAR-% of rev-PGR measures not working with Prelim 1 Budget Financial Type Other In Progress dwallace@hotelbisolutions.com (1) High November 7, 2022 November 6, 2022
CAS-388236-G7N5H9 Prelim 1 Budget and FTVP measures/attributes are showing some discrepancies Data Issue In Progress dwallace@hotelbisolutions.com (2) Normal November 11, 2022 November 10, 2022
CAS-388521-J4Z2P5 Some summary measures aren’t populating Other In Progress dwallace@hotelbisolutions.com (1) High January 17, 2023
CAS-388571-J3N0R4 Starwood SH Group 2022-12 datafiles new accounts not added to account table Processing Issue In Progress dwallace@hotelbisolutions.com (2) Normal January 26, 2023 January 24, 2023
CAS-388682-P1N0R5 Hersha Connector Automation – ZZ9999000 – FF&E Contribution Account issue Other In Progress dwallace@hotelbisolutions.com (1) High February 6, 2023 February 3, 2023