+ New Support Request

Ticket Number Issue Summary Feature Issue Status Email Urgency Desired Resolution Date Last Updated
CAS-385686-H3B7S8 Some Forecast revenue is missing Data Issue Issue Solved pkonkel@actusdata.com (3) Low January 12, 2022 February 24, 2022
CAS-385694-C4B0Q0 Error: Connections Failed to Refresh – DW Quectel ODC Access Issue Solved teresa.rilk@quectel.com (1) High February 27, 2022 March 2, 2022
CAS-386857-F2T1S9 Looks like Revenue is not updating Data Issue Issue Solved teresa.rilk@quectel.com (1) High June 22, 2022 June 22, 2022
CAS-386889-B5T4J0 Deactivate three user accounts Other Issue Solved teresa.rilk@quectel.com (1) High June 28, 2022 June 28, 2022
CAS-386915-W7P1X9 Actual Rebate Amount doubled for forecast FN-20220315725129 Data Issue Issue Solved teresa.rilk@quectel.com (1) High July 7, 2022 July 7, 2022
CAS-387367-N8S2W8 Add New USers Enhancement Issue Solved teresa.rilk@quectel.com (2) Normal August 14, 2022 August 12, 2022
CAS-387553-H1C8F8 Please resend welcome email to Flavia Embon Access Issue Solved teresa.rilk@quectel.com (1) High August 30, 2022 August 30, 2022
CAS-387675-S1B5R5 Add New User Access Issue Solved teresa.rilk@quectel.com (1) High September 14, 2022 October 13, 2022
CAS-388859-R6F9G5 Add New User Enhancement Issue Solved fkonkel@actusdata.com (2) Normal March 15, 2023 March 14, 2023
CAS-389117-Q8F1F5 Remove User Alexander Pronin Permissions Issue Issue Solved teresa.rilk@quectel.com (1) High April 26, 2023 April 26, 2023
CAS-389116-D4N5Z2 [RG3Meter] – Business Template not being delivered Report Rendering Issue Solved teresa.rilk@quectel.com (1) High April 28, 2023 April 26, 2023
CAS-389145-B8P3T0 Change permissions for Ursula Burrell Permissions Issue Issue Solved fkonkel@actusdata.com (1) High May 10, 2023 May 8, 2023
CAS-389153-D4R7N2 Add/Change Eric Roberts user to ikotek Permissions Issue Issue Solved teresa.rilk@quectel.com (1) High May 10, 2023 May 11, 2023
CAS-389316-W4R7N2 Remove user Neset Yalcinkaya Permissions Issue Issue Solved teresa.rilk@quectel.com (2) Normal June 21, 2023
CAS-389729-H9H8Y9 New users getting “all data filtered out” message on reports Access Issue Solved fkonkel@actusdata.com (2) Normal September 22, 2023 September 22, 2023